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About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Roles and Responsibilities:

• Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.  
•  Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
• (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
• Generating product and user insights and working closely with the Product manager to make product and design decisions
• Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
•  Owning and improving the core issues related to the product.
• Create and maintain client relationships.
• Stay up to date with new products/services and competitors
• Interpersonal skills to work closely with various stakeholders who may have competing interests

Requirements:

• Previous experience in Business / Systems Analysis or Quality Assurance
• 2-5 years of experience
• A degree in IT / Computer Science
• Proven experience in eliciting requirements and testing
• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
• Solid experience in writing SQL queries
• Basic knowledge in generating process documentation
•  Strong written and verbal communication skills including technical writing skills

Life at Rezo.AI:

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
•  A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites and blow off steam with your work buddies.

Perks & Benefits:

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here:

http://www.rezo.ai/" target="_blank">www.rezo.ai

Company Overview Track Opinion® is a global market research and outsourcing firm headquartered in India. Established in 2009, we specialize in end-to-end custom research services for our clients. Our clientele includes consulting firms, market research companies, global corporations, and SMBs. Whether your goal is global or limited to a niche audience or topic, our experts and experienced researchers strive to innovate and execute projects of all scales. From B2B, B2C Healthcare & CATI, we cover nearly all industries. Over the last 14 years, we’ve excelled in genuine data collection and established an exhaustive database of executives and leaders across the globe to serve you better. Our Vision To become a global leader in innovative market research, offering the most effective strategic insights that are technology-driven, feasible, and reliable. Our Mission To deliver timely services while ensuring quality through the usage of cutting-edge technology, allowing clients to make pertinent and informed decisions. Job Role: IT Systems Administrator Position Summary: We seek an experienced IT Systems Administrator to join our dynamic team. This role involves managing and maintaining our company's computer systems and networks to ensure seamless IT operations. The ideal candidate will be responsible for the upkeep, configuration, and reliable operation of our computer systems, particularly multi-user computers, such as servers. Job Location: Noida Experience: • Bachelor's degree • Relevant certifications (e.g., Microsoft Certified Systems Administrator (MCSA), Cisco Certified Network Associate (CCNA)) are an asset. • A minimum of 1 years of hands-on experience in an IT systems administration role Job Responsibilities: • Prepare and configure PC setups for new employees, ensuring that all hardware is functioning correctly and is ready for use. • Maintain and manage laptops, including regular updates and repairs, to ensure optimal performance and longevity of devices. • Keep meticulous records of laptop issuance and returns, managing the inventory effectively. • Install and configure software applications, and provide routine automated updates. • Conduct troubleshooting for laptops, networked printers, and software issues, including resolving Microsoft licensing, Outlook email errors, and OneDrive issues. • Manage VPN connections, including keeping records and resolving connectivity or intranet-related issues. • Demonstrate a strong understanding of Active Directory architecture, including design and deployment. • Perform regular backups and recovery of the Active Directory system state. • Handle Active Directory replication and troubleshoot any issues that arise. • Oversee DNS backup and recovery processes. • Manage the company firewall to safeguard network security. • Administer Azure Virtual Machines, ensuring they are configured correctly and operating efficiently. • Manage Group Policy settings to enforce security standards and operational policies. • Conduct monthly vulnerability scans and generate reports to assess system security. • Respond to and resolve monitoring alerts for servers, network equipment, backup systems, and anti-virus software. • Perform routine server maintenance to guarantee system availability and reliability. • Manage Exchange user mailboxes, including setup, maintenance, and troubleshooting. Soft Skills: • Curiosity: A passion for exploring new technologies, learning new skills, and staying updated with industry trends. • Creativity: The ability to think outside the box and develop innovative solutions to complex problems. • Problem-solving: A systematic and analytical approach to problem-solving, with the ability to identify and address issues efficiently. We Offer: • A challenging and rewarding role in a growing company. • Opportunities for professional development and advancement. • Competitive salary and benefits package.

Cogoport Story

Do you prefer to get speeding tickets or parking tickets?

Because at Cogoport we are speeding ahead to do something remarkable for the world. We are trying to solve the Trade Knowledge and Execution Gap, which is currently widening and preventing trade to the tune of $3.4 trillion annually. This Gap has enormous economic as well as human impact and disproportionately hits small and medium businesses globally.

The team at Cogoport is working on developing a new category, the Global Trade Platform, that helps companies discover and connect with appropriate trade partners, optimize shipping and logistics options and costs, and improve cash management and cash flow.

Cogoport is currently in hypergrowth mode. We are proud to have been named an Asia-Pacific High-Growth Company by the Financial Times and an Indian Growth Champion by the Economic Times. We are aiming to reach an annualized revenue of $1 billion (7700 Crores INR)  by this summer and are hiring over 500 additional employees. We are currently hiring in Mumbai, Gurgaon, Chennai and Bangalore.

Cogoport Culture: We have two core values at Cogoport—Intrapreneurship and Customer-centricity. If you share these values and are a hard worker who is willing to take risks (and occasionally get a speeding ticket), you can make a huge impact and propel your career in an endless number of directions with Cogoport.

Cogoport Leadership

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Life at Cogoport: It’s rare to be able to join a company that can give you the resources, support and technology you need to break new ground and see your ideas come to life. You’ll be surrounded by some of the smartest engineers and commercial specialists in India and the Asia Pacific Region.

With huge growth and the right entrepreneurial mindset, comes huge opportunities! So, wherever you join us, you’ll be able to dream, deliver better and brighter solutions, and speed ahead with the possibility to propel your career forward in endless directions as our company continues to grow and expand.

For more insights about the company:  https://cogoport.com/about">https://cogoport.com/about

Why Cogoport?

International Trade can be complicated at times and every day brings new challenges and opportunities to learn.  When we simplify international trade, it empowers and affects every human being on the face of this earth. Seven billion people - one common problem.

As a part of the Talent team at Cogoport, you will get an opportunity to be a part of an industry-wide revolution in the world of shipping and logistics by collaborating with other brilliant minds to resolve real world on-ground challenges. You will have a direct impact on the revenue and profitability growth for the organization.

Areas of Impact for you

• Hands-on management with deep-dive into the details of software design, implementation and debugging.
• Guide your teams in developing roadmaps and systems to drive product growth, then identify, plan, and execute projects to support that growth.
• Manage multiple projects across a wide breadth of technologies, coordinate dependencies, and interactions with the internal teams and external partners.
• Collaborate with stakeholders from across functions to keep the development team in sync with all functions and overall business objectives.
• Develop large multi-tenant applications in Rails.
• Understand Rails best practices and religiously introduce those to the codebase.
• Set up, create and manage strong best practices/architecture to ensure reliable, secure, bug-free, and performant software is released on-time.

Desirable Skills and Experience

• Loves coding.
• 2-4 years of experience building scalable & complex products from scratch.
• Demonstrated ability to build complex scalable technology products.
• Should have prior experience of working with ROR, React, PostgreSQL and cloud infra.
• Understanding scaling strategies for high-traffic Rails applications.
• Understanding O-Auth2 or JWT (Json Web Token) authentication mechanisms.
• Experience in using ActiveRecordSerialize, RSpec and active interaction.
• Knowledge about Asynchronous Networking in Ruby; Refactoring ActiveRecord Models; Background Job processing using Redis and Sidekiq; Writing automated Deployment Scripts using Capistrano, Ansible etc.
• Expertise in Data Science and Machine Learning is a pl
• Expertise in Jenkins, Kubernetes, dockers and cloud technology is a plus.

Cogoport is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and respected at work.