11+ Information gathering Jobs in Delhi, NCR and Gurgaon | Information gathering Job openings in Delhi, NCR and Gurgaon

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Roles and Responsibilities:

• Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.  
•  Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
• (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
• Generating product and user insights and working closely with the Product manager to make product and design decisions
• Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
•  Owning and improving the core issues related to the product.
• Create and maintain client relationships.
• Stay up to date with new products/services and competitors
• Interpersonal skills to work closely with various stakeholders who may have competing interests

Requirements:

• Previous experience in Business / Systems Analysis or Quality Assurance
• 2-5 years of experience
• A degree in IT / Computer Science
• Proven experience in eliciting requirements and testing
• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
• Solid experience in writing SQL queries
• Basic knowledge in generating process documentation
•  Strong written and verbal communication skills including technical writing skills

Life at Rezo.AI:

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
•  A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites and blow off steam with your work buddies.

Perks & Benefits:

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here:

http://www.rezo.ai/" target="_blank">www.rezo.ai

1. Data Engineer

 Required skill set: AWS GLUE, AWS LAMBDA, AWS SNS/SQS, AWS ATHENA, SPARK, SNOWFLAKE, PYTHON

Mandatory Requirements  

• Experience in AWS Glue
• Experience in Apache Parquet 
• Proficient in AWS S3 and data lake 
• Knowledge of Snowflake
• Understanding of file-based ingestion best practices.
• Scripting language - Python & pyspark 

CORE RESPONSIBILITIES 

• Create and manage cloud resources in AWS 
• Data ingestion from different data sources which exposes data using different technologies, such as: RDBMS, REST HTTP API, flat files, Streams, and Time series data based on various proprietary systems. Implement data ingestion and processing with the help of Big Data technologies 
• Data processing/transformation using various technologies such as Spark and Cloud Services. You will need to understand your part of business logic and implement it using the language supported by the base data platform 
• Develop automated data quality check to make sure right data enters the platform and verifying the results of the calculations 
• Develop an infrastructure to collect, transform, combine and publish/distribute customer data.
• Define process improvement opportunities to optimize data collection, insights and displays.
• Ensure data and results are accessible, scalable, efficient, accurate, complete and flexible 
• Identify and interpret trends and patterns from complex data sets 
• Construct a framework utilizing data visualization tools and techniques to present consolidated analytical and actionable results to relevant stakeholders. 
• Key participant in regular Scrum ceremonies with the agile teams  
• Proficient at developing queries, writing reports and presenting findings 
• Mentor junior members and bring best industry practices 

 QUALIFICATIONS 

• 5-7+ years’ experience as data engineer in consumer finance or equivalent industry (consumer loans, collections, servicing, optional product, and insurance sales) 
• Strong background in math, statistics, computer science, data science or related discipline
• Advanced knowledge one of language: Java, Scala, Python, C# 
• Production experience with: HDFS, YARN, Hive, Spark, Kafka, Oozie / Airflow, Amazon Web Services (AWS), Docker / Kubernetes, Snowflake  
• Proficient with
• Data mining/programming tools (e.g. SAS, SQL, R, Python)
• Database technologies (e.g. PostgreSQL, Redshift, Snowflake. and Greenplum)
• Data visualization (e.g. Tableau, Looker, MicroStrategy)
• Comfortable learning about and deploying new technologies and tools. 
• Organizational skills and the ability to handle multiple projects and priorities simultaneously and meet established deadlines. 
• Good written and oral communication skills and ability to present results to non-technical audiences 
• Knowledge of business intelligence and analytical tools, technologies and techniques.

Familiarity and experience in the following is a plus:  

• AWS certification
• Spark Streaming 
• Kafka Streaming / Kafka Connect 
• ELK Stack 
• Cassandra / MongoDB 
• CI/CD: Jenkins, GitLab, Jira, Confluence other related tools

Key Responsibilities:

• ☁️ Manage cloud infrastructure and automation on AWS, Google Cloud (GCP), and Azure.
• 🖥️ Deploy and maintain Windows Server environments, including Internet Information Services (IIS).
• 🐧 Administer Linux servers and ensure their security and performance.
• 🚀 Deploy .NET applications (ASP.Net, MVC, Web API, WCF, etc.) using Jenkins CI/CD pipelines.
• 🔗 Manage source code repositories using GitLab or GitHub.
• 📊 Monitor and troubleshoot cloud and on-premises server performance and availability.
• 🤝 Collaborate with development teams to support application deployments and maintenance.
• 🔒 Implement security best practices across cloud and server environments.

Required Skills:

• ☁️ Hands-on experience with AWS, Google Cloud (GCP), and Azure cloud services.
• 🖥️ Strong understanding of Windows Server administration and IIS.
• 🐧 Proficiency in Linux server management.
• 🚀 Experience in deploying .NET applications and working with Jenkins for CI/CD automation.
• 🔗 Knowledge of version control systems such as GitLab or GitHub.
• 🛠️ Good troubleshooting skills and ability to resolve system issues efficiently.
• 📝 Strong documentation and communication skills.

Preferred Skills:

• 🖥️ Experience with scripting languages (PowerShell, Bash, or Python) for automation.
• 📦 Knowledge of containerization technologies (Docker, Kubernetes) is a plus.
• 🔒 Understanding of networking concepts, firewalls, and security best practices.

Description

If you are passionate about game development, logic building to create immersive and engaging content here is a great opportunity for you to be a part of a leading EdTech organization with 3000+ professionals.

Extramarks Education India is made up of a diverse talent pool of instructional designers, educational psychologists, software engineers, 2D/3D Animators, UX designers, artists and creative professionals that create engaging and immersive learning solutions in digital media.

Designation – Game Developer

Key Responsibilities/Skills :

Mandatory Skills:

• Create/update web modules (games/engines/templates/Responsive Modules) using Html5/css3/JavaScript/J-Query.
• Translate design specification into html5 interactive live modules.
• Design, build, and maintain efficient, reusable, and reliable code.
• Should be able to build logic based on Academic concepts using analytical and problem-solving skills.
• Good Understanding of Bootstrap, JSON/XML, CreateJS/Phaser/PixiJS/G-Develop, OOPS and Design Patterns.
• Knowledge of different Browsers for Desktop and Mobile platforms is must.
• Ability to work in agile environment.

Desired Skills: (Any few of the following)

• Exposure to Cocos2d Creator and immersive technologies like Augmented Reality.
• Use of 2D/3D development tools/libraries.
• Graphics code optimization skills.
• Understanding in implementing automated testing platforms and unit tests.
• Proficient knowledge of code versioning tools such as Git and SVN.
• Understanding of the backend technology stack.

Educational content development is a plus.

Qualifications and Experience

• Tech/MCA (Computer Science).
• 2 years’ experience in game programming and scripting is desired.
• Exceptional candidates with less experience will be also considered.

Skills:

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (Redux)
• Familiarity with newer specifications of ECMAScript
• Experience with data structure libraries (e.g., Immutable.js)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial)

• Relevant work experience as an Accountant
• Graduation is a must. Female candidates preferred
• Excellent communication skills
• Willingness to work 6 days a week
• Good knowledge and work experience in Tally
• Excellent in time management and critical thinking
• Candidate who can multitask and with an eye for detail    

finhence is hiring for the role of back-end web developement intern.

duration- 4 months

skills required - node.js, API , PHP etc

experience- freshers/ undergraduates can apply

Technical Competencies

• Strong Java/J2EE development experience with demonstrated ability to develop and troubleshoot large mission applications & Software Products
• Experience on exception handling, correct use of data structures, multi-threaded programming, memory management and application tuning
• Excellent exposure in Object Oriented Design skills using Java/J2ee along with:
• Core Java Language (Collections, Concurrency/Multithreading)
• JDBC concepts (connection pooling, statement, result set)
• Web Technologies (Struts/Struts 2, Spring (IOP, MVC, AOP), Hibernate, JSP, Web services)
• Database optimization and profiling
• Core/JEE/Integration Design patterns/UML
• Should have experience in Unit Testing
• Good hands on experience with RDBMS like MySQL/Oracle with ability to write SQL Queries/Stored Procedures/Triggers/Joins/View etc
• Practical application of software product development standards and methodologies including Agile, XP, Kanban, RUP and UML
• Ability to apply design patterns consistently and also accurate when building per design requirements
• Good experience in source control, unit testing, code verification, documentation, automated build, continuous integration, metrics, and code reviews.
• Demonstrated problem solving, analytic and troubleshooting skills.
• Strong written and oral communication skills are required to effectively engage internal stakeholders and their technical representatives.

A Technical Project Manager is responsible for providing project planning and management for established initiatives on behalf of company with all publisher partners. He/She will  ensure that projects are managed and completed to specification, within an established time frame. He/She will represent company as expert regarding technology concerns raised by partners. Individuals who work well in a collaborative environment and pay meticulous attention to detail tend to excel in the position of Technical Project Manager. Preferably have experience of working with SSP/ DSP.
 

Responsibilities
• Support Manager/Director in owning and developing strong relationships with the partners and key stakeholders at all levels
• Manage partner onboarding and implementation process including product, channel and partner activation, campaign launches, and ad-hoc projects
• Coordinate resource management and allocation and control activities across teams to ensure projects are delivered on-time and on budget
• Serve as the main point of contact for delivery and activation questions from the partner and issue resolution as needed. (i.e. communication and expectation setting, raising tickets)
• Understand and communicate relevant new products, features, and capabilities as they become available and ensure successful deployment and activation with your partners
• Lead Client Training (facilitating training programs, if required along with Directors)

Qualifications

• Bachelor’s degree
• 4+ years of work experience
• Understanding of adtech platforms and ideally have had hands on exposure with a DSP & SSP
• Experience with marketing campaign design, campaign management, and analysis preferred
• Diligent work ethic. Must be self-motivated and able to take the initiative to get the job done
• Collaborative mindset - able to partner with partners externally
• Strong customer facing communication skills, both written and verbal