11+ Information gathering Jobs in Delhi, NCR and Gurgaon | Information gathering Job openings in Delhi, NCR and Gurgaon
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About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Roles and Responsibilities:
- Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.
- Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
- (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
- Generating product and user insights and working closely with the Product manager to make product and design decisions
- Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
- Owning and improving the core issues related to the product.
- Create and maintain client relationships.
- Stay up to date with new products/services and competitors
- Interpersonal skills to work closely with various stakeholders who may have competing interests
Requirements:
- Previous experience in Business / Systems Analysis or Quality Assurance
- 2-5 years of experience
- A degree in IT / Computer Science
- Proven experience in eliciting requirements and testing
- Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
- Solid experience in writing SQL queries
- Basic knowledge in generating process documentation
- Strong written and verbal communication skills including technical writing skills
Life at Rezo.AI:
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites and blow off steam with your work buddies.
Perks & Benefits:
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here:
http://www.rezo.ai/" target="_blank">www.rezo.ai
Java
Spring BootJava Developer Job Responsibilities
A developer is responsible for several Java-related duties throughout the software development lifecycle, from concept and design to testing. The developer is required to create user information solutions through the development, implementation, and maintenance of Java-based components and interfaces.
- Responsible for overall AOP target achievement.
- Responsible for leading a team involved in direct Fixed Battery\2W sales.
- Driving BTL and local sales activities through team.
- Travelling across locations to focus on opportunities for Sales and Growth.
- Hiring, Leading, Managing and motivating Sales team to drive growth numbers.
Requirements:
• Installing and configuring software, hardware and networks. •Administrate infrastructure, including firewalls, databases, malware protection software and other processes
•Provide technical support for hardware/software issues and resolve help desk requests
•Monitor the system daily and respond immediately to security or usability concerns.
•Upgrade systems with new releases and models and ensuring security and efficiency of IT infrastructure.
•Constant finetuning of the OS for improving the performance of the system.
•Coordinating with OEM support teams in case of any dockets raised and ensure the issues are resolved.
•Provisioning Operational support and troubleshooting the issues related to system administration.
•Perform in 24 x 7 environment in shift roaster and attend calls whenever assigned
•Must be Red Hat certified professional.
Skills Required:
•Red Hat (Primary)
•Debian
•Ubuntu
•SUSE
• Project Planning and Management
o Take end-to-end ownership of multiple projects / project tracks
o Create and maintain project plans and other related documentation for project
objectives, scope, schedule and delivery milestones
o Lead and participate across all the phases of software engineering, right from
requirements gathering to GO LIVE
o Lead internal team meetings on solution architecture, effort estimation, manpower
planning and resource (software/hardware/licensing) planning
o Manage RIDA (Risks, Impediments, Dependencies, Assumptions) for projects by
developing effective mitigation plans
• Team Management
o Act as the Scrum Master
o Conduct SCRUM ceremonies like Sprint Planning, Daily Standup, Sprint Retrospective
o Set clear objectives for the project and roles/responsibilities for each team member
o Train and mentor the team on their job responsibilities and SCRUM principles
o Make the team accountable for their tasks and help the team in achieving them
o Identify the requirements and come up with a plan for Skill Development for all team
members
• Communication
o Be the Single Point of Contact for the client in terms of day-to-day communication
o Periodically communicate project status to all the stakeholders (internal/external)
• Process Management and Improvement
o Create and document processes across all disciplines of software engineering
o Identify gaps and continuously improve processes within the team
o Encourage team members to contribute towards process improvement
o Develop a culture of quality and efficiency within the team
Must have:
• Minimum 08 years of experience (hands-on as well as leadership) in software / data engineering
across multiple job functions like Business Analysis, Development, Solutioning, QA, DevOps and
Project Management
• Hands-on as well as leadership experience in Big Data Engineering projects
• Experience developing or managing cloud solutions using Azure or other cloud provider
• Demonstrable knowledge on Hadoop, Hive, Spark, NoSQL DBs, SQL, Data Warehousing, ETL/ELT,
DevOps tools
• Strong project management and communication skills
• Strong analytical and problem-solving skills
• Strong systems level critical thinking skills
• Strong collaboration and influencing skills
Good to have:
• Knowledge on PySpark, Azure Data Factory, Azure Data Lake Storage, Synapse Dedicated SQL
Pool, Databricks, PowerBI, Machine Learning, Cloud Infrastructure
• Background in BFSI with focus on core banking
• Willingness to travel
Work Environment
• Customer Office (Mumbai) / Remote Work
Education
• UG: B. Tech - Computers / B. E. – Computers / BCA / B.Sc. Computer Science
- Provide support to an organization in finding the qualified candidates for vacant job positions.
- Contribute to the human resource management and employment for smooth functioning of a medical facility.
- Review large number of resumes or curriculum vitae
- Research for job fairs, job seminars and involve in cold calling, referral recruiting, etc., to get the right candidate.
- Screen each resume carefully to shortlist the appropriate ones, based on the professional and personal credentials.
- Manage interview on telephones or personal meeting to figure out the matched qualities, before processing it to the hiring manager or key interview panel.
- Assist in arranging face-to-face interview with higher management.
- Assist the managers in recognizing the key skills and competencies of the candidate to make the final selection of the candidate.
- Negotiate and decide the cost/salary of the employee in consultation with the higher management.
- Check the background of candidates followed by employment reference checking.
- Carry out pre-employment tests like medical test, intelligence quotient, emotional quotient, etc.
- Report to the manager on the status of the interview and selection process.
- Work according to the rules, regulations and recruitment strategies of the organization.
- Suggest new approaches towards developing better recruitment policies.
- Arrange several marketing initiatives in advertising job vacancies through job sites, company website, newspaper, job vacancy journals, etc.
- Monitor the need for new employees for a particular post.
- Suggest effective employee benefit schemes to enhance the organization's effectiveness.
- Be aware of the healthcare job market trends.
- Analyze and review the effectiveness of the selected candidates and take corrective steps if goals are not met.
Adobe IllustratorTheir services are available across the globe, with over 65% of their client base being from US, UK, and Canada. The company's primary focus is on Ayurveda and taking the ancient knowledge to anyone who wishes to bring back balance to their health and apply the tools in their everyday life.
As a Graphic Designer, you will be responsible for creating well designed videos (courses) and images to be posted on company’s Ayurveda education business. which will also entail creating various engaging posts for social media channels like Instagram, FB, Pinterest etc.
- Editing full-length courses, ads, compile animation, content, music etc.
- Responsible for the complete packaging of videos (ads, infomercials, demos etc.)
- Catering to the international market (primarily English speaking) with a good understanding of the language
- Working long and hard within a highly disciplined eco-system
- Building a distinctive brand that stands-out amidst a crowd of beauty and wellness products across the globe
Desired Candidate Profile
What you need to have:
- Bachelors or Masters in design/Branding/Communication Design
- Great command over the following software:
- Very good command over English
- A good sense of aesthetics, a collaborative approach and an attitude to rise to the occasion will be awesome!
- Managing and overseeing the organization's e-commerce business efforts
- Identifying opportunities for growth within existing e-commerce accounts, and developing new Marketplace customers
- Heading the planning and execution of the marketing strategies to promote services to online customers
- Creating reports in the system to track product sales
- Leading development of tailored marketing campaigns
- Continually monitoring the campaigns in progress and optimizing as needed.
- Using data to create strategic plans
- Collaborating with a cross functional team to ensure technical capability to deliver, measure and optimize the success of e-commerce marketing campaigns.
- Creating comprehensive reporting on campaign performance that clearly communicates strength and weakness of each campaign.
What you need to have:
- Bachelor's degree in a quantitative, test-driven field or equivalent experience.
- B.Tech / B.E. preferred
- Minimum 3 years' experience in E-commerce marketing including responsibility for campaign development and strategy
- Thorough understanding of e-commerce marketing, including search engine optimization, keyword bidding and online tracking systems
- Proficient in Microsoft Suite
- Must have experience in Amazon Marketing Services (AMS), Search Engine Optimization (SEO)
- Must have worked in a fast paced startup
NodeJS (Node.js)
React.js
PostgreSQL
ExpressJob Description: Full Stack Developer – RattanIndia Technologies Private Limited
Based at: New Delhi
Overview:
Required Full Stack developer with 3 to 6 years of experience with competencies in development of web applications in financial services domain on salesforce development platform and shall be responsible for requirement analysis, design, coding, testing and implementation of web applications.
Key Accountabilities:
- Working closely with business teams on the analysis to understand the requirements.
- Shall be responsible for designing, coding, testing and implementation of web application.
- Will be responsible for system design and application development of web applications.
- Work closely with the product managers and other team members to build features, functionality, and application.
- Design and implementation of low-latency, high-availability, and high performance applications.
- Implementation of security and data protection.
- Demonstrate creativity and sound analytical skills in identifying effective approaches to develop solutions independently.
- Deliver features with high quality, on-time as per project plans and delivery commitments.
- Delivering status updates to the management and stakeholders regularly.
- Demonstrate creativity and sound analytical skills in identifying effective approaches to develop solutions independently.
Academic Qualification:
- Tech Computer Science/MCA from Top Tier Institutes.
Skillset Requirements:
- Expertise with Node.JS and associated technologies such as React and Express.
- Fluent in HTML5, CSS3, and JavaScript
- Experience with SQL (Postgres) data models
- Extensive experience developing and working with REST APIs.
- Experience working in a DevOps environment and using tools like Travis, Jenkins.
- Solid experience with containerization using Docker and Kubernetes.
- Proficiency with source control and team collaboration tools (GitHub, Asana, Jira, Slack)
- Experience with data interchange formats such as XML or JSON.
- Solid Experience with AWS, Heroku and Salesforce.
About RattanIndia ltd.
For Details visit: http://www.rattanindia.com">www.rattanindia.com
.NETJob brief DotNet (2 to 3 years)
We are looking for a .Net developer to build software using languages and technologies of the .NET framework. You will create applications from scratch, configure existing systems and provide user support.
In this role, you should be able to write functional code with a sharp eye for spotting defects. You should be a team player and excellent communicator.
Your goal will be to work with internal teams to design, develop and maintain software.
Responsibilities
-Participate in requirements analysis
-Collaborate with internal teams to produce software design and architecture
-Write clean, scalable code using .NET programming languages
-Test and deploy applications and systems
-Revise, update and debug code
-Improve existing software
-Develop documentation throughout the software development life cycle (SDLC)
-Serve as an expert on applications and provide technical support
Requirements
-Proven experience as a .NET Developer or Application Developer
-Familiarity with the http://asp.net/">ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))
-Familiarity with architecture styles/APIs (e.g RESTful)
-Understanding of Agile methodologies
-Excellent troubleshooting and communication skills
-Any Graduate (Computer Science, Engineering or a related field)
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