11+ Information gathering Jobs in Delhi, NCR and Gurgaon | Information gathering Job openings in Delhi, NCR and Gurgaon

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Roles and Responsibilities:

• Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.  
•  Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
• (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
• Generating product and user insights and working closely with the Product manager to make product and design decisions
• Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
•  Owning and improving the core issues related to the product.
• Create and maintain client relationships.
• Stay up to date with new products/services and competitors
• Interpersonal skills to work closely with various stakeholders who may have competing interests

Requirements:

• Previous experience in Business / Systems Analysis or Quality Assurance
• 2-5 years of experience
• A degree in IT / Computer Science
• Proven experience in eliciting requirements and testing
• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
• Solid experience in writing SQL queries
• Basic knowledge in generating process documentation
•  Strong written and verbal communication skills including technical writing skills

Life at Rezo.AI:

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
•  A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites and blow off steam with your work buddies.

Perks & Benefits:

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here:

http://www.rezo.ai/" target="_blank">www.rezo.ai

Key ResponsibilitiesEmail Marketing

• Design and execute targeted email campaigns to generate qualified leads for SEO, Web Design, and Mobile App Development services.
• Research and curate B2B contact lists for outreach.
• Write compelling email content with clear CTAs.
• Monitor campaign performance (open rates, clicks, conversions) and optimize accordingly.
• Maintain lead data in CRM and ensure timely follow-ups.

Telecalling / Lead Nurturing

• Call prospects generated via email campaigns, online research, and company-provided databases.
• Pitch our digital services (SEO, web design, mobile apps) confidently and professionally.
• Understand client requirements and set appointments or demos for the sales team.
• Follow up with potential clients and build rapport to convert cold leads into warm ones.
• Maintain detailed call logs, feedback, and follow-up status.

Job Title: Human Resources Manager (only from product-based companies)

Location: New Delhi, We are based out of Research & Innovation Park in IIT Delhi

Job Type: Full-time

Reports to: CEO

Summary: We are seeking an experienced Human Resources Manager to join our team. The ideal candidate will have a minimum of 5 years of experience in recruitment, team management, and employee relations. The Human Resources Manager will be responsible for managing the day-to-day operations of the HR department, developing and implementing HR policies and procedures, and ensuring compliance with all applicable employment laws and regulations.

Key Responsibilities:

Develop and implement HR policies and procedures to ensure compliance with all applicable employment laws and regulations.

Manage the recruitment process, including developing job descriptions, posting job openings, screening resumes, and conducting interviews.

Develop and implement employee training and development programs to ensure that employees have the necessary skills to perform their jobs effectively.

Manage employee relations issues, including grievances, conflicts, and disciplinary actions.

Oversee the performance management process, including setting performance goals and providing feedback and coaching to employees.

Manage the compensation and benefits program, including developing and implementing competitive compensation and benefits packages.

Maintain HR records and ensure that employee files are up-to-date and accurate.

Develop and implement HR metrics to measure the effectiveness of HR programs and initiatives.

Partner with senior leaders to develop and implement HR strategies that support the overall goals of the organization.

Requirements:

Bachelor's degree in Human Resources or related field.

Minimum of 5 years of experience in recruitment, team management, and employee relations.

Strong knowledge of employment laws and regulations.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Strong problem-solving and decision-making skills.

Ability to handle sensitive and confidential information.

Strong organizational and time management skills.

Responsibilities:

You will get a chance to create products from scratch. While you will get the advantage of the scale of the organization, you are expected to come up with creative solutions to challenging problems.

On a typical day, you'd work with highly skilled engineers to solve complex problems. This is an early-stage initiative. Your ability to translate business requirements, and develop and demonstrate quick prototypes or concepts with other technology teams will be of great value.

You will learn and work on a variety of languages such as C/C++, python, and Linux as well as work on BLE, MEMS, biometric sensors, and the latest wireless technologies.

Requirements:

6+ years of Embedded firmware development experience in C/C++

BLE/GPS/GSM/RTOS stack expertise

Hands-on experience with Lab equipment (VNA/RSA/MSO etc).

Testing environment setup using automation scripts and networking equipment, practices for the full software development life cycle, including coding standards, code reviews, source control management, continuous

Familiar with Wireless/IoT network protocols and standards.

Experience with microcontrollers, sensors, and serial communication.

Preferred experience with wearOS/TizenSuperior presentation and communication skills, both written and verbal

Bachelor/Masters's degree in electrical/electronic/communications engineering, information technology, physics, or a related field from

Tier 1 Tier 2 Engineering colleges only (IITs/NITs/IIITs/BITS etc. )

Result-oriented and ready to take ownership. Exhibit strong team

What you need to have:

As a Video Editor, you will be responsible for creating and editing well designed videos (courses) to be posted on company’s Ayurveda education business.

• Editing full-length courses, ads, compile animation, content, music etc.
• Responsible for the complete packaging of videos (ads, infomercials, demos etc.)
• Catering to the international market (primarily English speaking) with a good understanding of the language
• Visualizing and creating output according to the script
• Conceptualizing and executing motion animations using visual design
• Reordering and fine-tuning the content to ensure the logical sequencing and smooth running of the video
• Producing videos for online platforms such as Instagram, Facebook, Pinterest etc.

Desired Candidate Profile

Are you an experienced, ambitious Software Developer looking for a challenging role where you can learn and grow a lot more?

We are looking for motivated technical leads with skills in PHP-based frameworks to come to join our fast-paced, fun, and rewarding agile team of professionals.

If you are passionate about technology, constantly seeking to learn and improve your skillset, then you are the type of person we are looking for!

Responsibilities: 

• Technical Leads to provide solutions to technical issues, and are responsible for meeting development schedules and ensuring the delivered solution meets the technical specifications and design requirements 
• Determining project requirements and developing work schedules for the team.
• Delegating tasks and achieving daily, weekly, and monthly goals. 
• Liaising with team members, management, and clients to ensure projects are completed to standard.. 
• Analyzing existing operations and scheduling training sessions and meetings to discuss improvements. 
• Keeping up-to-date with industry trends and developments. 
• Updating work schedules and performing troubleshooting as required.
•  Writing progress reports and delivering presentations to the relevant stakeholders.
• Framework Conduct peer-reviews and lead reviews and provide feedback.
• Develop, maintain, troubleshoot, enhance and document
  
  

Requirements: 

• 6+ Years of IT industry experience 
• Sound knowledge of PHP Based frameworks (Word press, Laravel, Drupal, Codeigniter JavaScript, HTML, CSS 
• Ability to manage multiple projects and juggle priorities 
• Hands-on experience with SQL/MySQL schema design, SOLID principles, REST API design 
• Sound knowledge of estimation technique & design patterns 
• Excellent technical, diagnostic, and troubleshooting skills 
• Excellent communication, motivational, and interpersonal skills
  
  Perks & Benefits:
  
  
• Work from home/hybrid
• 5 days working 
• Leave compensations 
• Flexible working hours 
• Exposure to the international market
• Medical Insurance

• The role will be part time (15-20 hours per week) with scheduled weekend availability.
• LINC Fellows will be “actively engaged” when a unit (subject) is assigned. A unit will range from 7 to 14 weeks at a time.
• LINC Fellows are required to provide 2-3 hrs each afternoon (between noon to 5pm) every day when they are supporting students.
• Candidate will have flexibility to work from location of his/her convenience.

• Interacting with high-quality global university faculty
• Working with a diverse range of international students
• Developing deeper subject understanding
• Gaining richer academic exposure
• Improving interpersonal and cross-cultural skills

• PG/Doctoral degree with distinction or first-class from a top university in India
• 5-10 years of corporate experience and/or teaching experience in the fields like Marketing, Finance, Operations, Organization/HR, Data Analytics, Project Management, Strategy and Ethics at a leading university or college (note: at least 1 year formal teaching experience at a university of college is a MUST).
• Empathetic, ambitious, warm and outgoing personality willing to work closely with people from diverse culture
• Proficient in English language
• Must possess a working laptop and have access to high-speed (>2 MBPS) stable internet connection
• Ability to quickly learn and use technology platforms for interacting with student including host university’s Learning Management System and LINC's technology platform (training on these platforms will be provided)