11+ Information gathering Jobs in Delhi, NCR and Gurgaon | Information gathering Job openings in Delhi, NCR and Gurgaon

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Roles and Responsibilities:

• Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.  
•  Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
• (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
• Generating product and user insights and working closely with the Product manager to make product and design decisions
• Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
•  Owning and improving the core issues related to the product.
• Create and maintain client relationships.
• Stay up to date with new products/services and competitors
• Interpersonal skills to work closely with various stakeholders who may have competing interests

Requirements:

• Previous experience in Business / Systems Analysis or Quality Assurance
• 2-5 years of experience
• A degree in IT / Computer Science
• Proven experience in eliciting requirements and testing
• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
• Solid experience in writing SQL queries
• Basic knowledge in generating process documentation
•  Strong written and verbal communication skills including technical writing skills

Life at Rezo.AI:

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
•  A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites and blow off steam with your work buddies.

Perks & Benefits:

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here:

http://www.rezo.ai/" target="_blank">www.rezo.ai

About MyOperator

MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement

Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.

Responsibilities

Requirement Discovery & Stakeholder Interaction

• Join customer calls alongside Sales and Revenue teams.
• Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
• Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
• Act as the AI subject-matter expert during client discussions.

Use Case & Solution Documentation

• Convert discussions into clear, structured use case documents, including:
• Problem statement & goals.
• Current vs. proposed conversational flows.
• Chatbot conversation logic, integrations, and dependencies.
• Assumptions, limitations, and success criteria.

Customer Delivery Ownership

Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.

Prompt Engineering & Conversation Design

Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."

Testing, Debugging & Iteration

Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.

Integrations & Technical Coordination

Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.

What Success Looks Like

• Customer bots go live quickly and show high containment + high task completion with low escalation.
• You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
• Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.

Requirements (Must Have)

• 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
• Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
• Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
• Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
• Willingness to be front deployed (customer calls/visits as needed).

Good to Have (Nice to Have)

• Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects.
• Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
• Prior SaaS onboarding/delivery experience in mid-market or enterprises.

Working Style & Traits We Value

• High agency: you don’t wait for perfect specs—you create clarity and ship.
• Customer empathy + engineering discipline.
• Strong bias for iteration: deploy → learn → improve.
• Calm under ambiguity (real customer environments are chaotic by default).

We are seeking a dynamic and motivated Business Development Executive to join our team and drive sales for our e-commerce agency in the USA market during night shifts. The ideal candidate should have a proven track record in business development, a deep understanding of the e-commerce industry, and be willing to work during USA night hours.

Key Responsibilities:

1. Client Acquisition: Identify and target potential clients and businesses in the USA interested in our e-commerce services and solutions.

2. Sales Strategy: Develop and execute a comprehensive sales strategy to achieve revenue targets and maximize growth.

3. Lead Generation: Generate high-quality leads through cold outreach, networking, market research, and collaboration with marketing teams.

4. Client Engagement: Build and maintain strong client relationships, understanding their needs, and offering tailored e-commerce solutions.

5. Product Knowledge: Stay up-to-date with our agency's e-commerce services and offerings to effectively communicate their value to potential clients.

6. Sales Presentations: Create and deliver compelling sales presentations and proposals that highlight the benefits of our services.

7. Pipeline Management: Manage and maintain a sales pipeline, tracking leads, opportunities, and conversion rates.

8. Market Research: Stay informed about industry trends, competitor activities, and emerging opportunities in the e-commerce sector.

Qualifications:

- Bachelor's degree in business, marketing, or a related field.

- Proven track record in business development or sales, with experience in the e-commerce industry being a plus.

- Strong interpersonal and communication skills.

- Ability to work independently and meet sales targets.

- Results-oriented with a focus on customer satisfaction.

- Willingness to work during night hours to cater to the USA market.

Benefits:

- Competitive salary and commission structure

- Night shift differential

- Professional development opportunities

- Collaborative and supportive work environment

Job Type: Full-time

Schedule:

Day shift

Supplemental pay types:

Performance bonus

Ability to commute/relocate:

Gautam Buddha Nagar, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

Bachelor's (Preferred)

Experience:

Business development: 1 year (Required)

Language:

English (Required)

Work Location: In person

We are looking for a top-notch, ambitious and driven Unity Developer who is confident of creating world class mobile games which are played by millions of players. If you're hard-working, enthusiastic, dedicated, have fire in the belly to accept challenges, then BlackLight Games is the place for you.

Position : Unity Developer (Mobile Games)

Location : Noida (Work from Office)

Educational Qualification : B.Tech/ MCA / M.Tech / M.Sc or relevant professional experience; preferably in Computer Science.

What You Bring to the team :

- Minimum 2 years of working experience in game development

- Expert knowledge of Unity, including experience with scripting, textures

- Animation, GUI styles, user session management, physics and particle systems

- Experience of shipping out games on Android/ iOS and rolling out updates to them

- Ability to plan and estimate timelines of new features/ releases.

- Hands-on experience in optimizing games for speed, performance, and experience;

- Profiling of the game to identify cause of performance issues.

- Understanding of multithreading, async and thread safe code

- Awesome troubleshooting skills

- Strong knowledge of architectural patterns, data structure and algorithms

- Familiarity with level design and planning

- Ability to communicate effectively with both technical and non-technical parties

Extra Gems for :

Experience – 8 – 10 years

Location - NCR

Roles and Responsibilities:

System Analyst

The individual in this role will gather, document, and analyze client functional, transactional, and insurance business requirements across all insurance functions and third-party integrations. System Analyst will also work within a cross-functional project team to provide business analytical support and leadership from the business side.  The individual will play a highly visible, client-facing, and the consultative role and have the ability to offer system solutions to enhance client implementations and transform client workflow and business processes. Individual should be very good in mapping business functions / attributes with the Insurance rules and data.

Skills Required:

• A successful candidate in this role must:
• Good hands-on skills in Oracle, PL/SQL, TSQL
• Object oriented knowledge should be good
• Have Functional knowledge on P & C
• Overall Tech - 60% and Functional - 40%

Primary Skills:

• Good Data Mapping knowledge, RDBMS / SQL Knowledge

Secondary Skills:

• Oracle Big+

Responsibilities

• Build applications using JavaScript frameworks such as React.js, Vue.js or svelte.js

• Build reusable UI components, ensuring that UI code base is scalable and maintainable

• Ensure the technical feasibility of UI/UX designs

• Optimize application for maximum speed and scalability

• Good in writing unit test cases, and can follow test driven development approach

• Participate in user experience design and architecture initiatives

• Collaborate with other team members and stakeholders to ensure smooth delivery and elicit new

requirements

• Perform troubleshooting steps, if any, in the phase of implementation, customization, and

configuration

• Having good debugging skills and proficiency in tool to build next-generation web apps

Mandatory Skills

• Knowledge of Functional and OO JavaScript/ES6

• Built web Applications using HTML5, CSS3, and JavaScript with Frameworks like React.js(Hooks

and context API), Vue.Js and svelte.js

• Basic understanding of Typescript and type language concepts

• Clear fundamental understanding of server-side rendered apps, experience with frameworks like

Next,js or Nuxt.js is the Best

• Good understanding of lib and frameworks like Webpack (4.0), lodash, any charting lib like d3.js or

Victory

• Expertise in using JavaScript state Management libraries such as Redux or Mobx

• Prior experience in building responsive design layouts using a formal framework like Material UI.

• Familiarity with best practices (web security concepts, ensuring browser & device compatibility,

etc.)

• Experience in development and debugging tools for cross-browser issues

• Working knowledge of integrating with RESTful APIs for server-side functionality

• Ability to work well individually and in a group setting, under pressure and deadlines

Requirements

• B.Tech/ B.S. or M.Tech/ M.S. in Computer Science, IT or related field.

• 5-8 years of experience.

Desirable Skills

• Hands-on experience with using Git (handling branching and merging), any DevOps pipeline,

• Experience with Agile methodologies

About Us:

Aakash EduTech Pvt. Ltd. (AEPL) is the digital learning arm of Aakash Education Services Ltd. (AESL). AEPL is a rock solid team of 800+ passionate individuals within 2 strong online learning brand names, under its umbrella:

Aakash Digital(digital.aakash.ac.in) geography access to education in the test-prep segment by removing barriers of geography, income, safety or time. Our unique digital offerings i.e. Aakash Live - live online classes, Aakash iTutor - recorded video lectures and Aakash Practest - integrated test series facilitate right guidance to students preparing for competitive exams from the safety and comfort of their homes. We have a reach in almost 7+ countries and 750+ cities world-wide.

Meritnation  (http://www.meritnation.com/">www.meritnation.com) is India’s leading online learning platform for school students with over 2.0 crore enrolled students across CBSE, ICSE and leading state boards. It's an online tuition company with course offerings for class 1 to 12. The company has subscribers PAN India as well as in the Mid-East and has offices across 15 cities in India. Meritnation was a pioneer in Live Classes with more than 80,000+ hours of live class delivered on the platform till date.

What We Are Looking For:

- The candidate should have experience in manual testing, GUI testing, functional testing and load testing.

- knowledge of automated testing tools preferable open source like JMeter, Selenium etc.

- The candidate should have experience in writing and executing test cases.

- Good understanding of SDLC and STLC concepts; Ability to effectively prioritize assignments as well as unplanned issues.

- Knowledge of web-based applications is a must.

- Defect reporting, coordination with development team, defect logging, defect tracking tools like Bugzilla or Bugnet, bug reporting etc

- Completing assigned work with proper focus on design aspects, modular, coding standards, process adherence, optimized and readable code and minimal rework required

- Ability to work productively in a dynamic, priority shifting, deadline-driven environment with no/minimum supervision

- Self-initiative in reading and learning about new technologies, other modules of the application, newer and better ways of doing things

- Good teamwork, positive and constructive collaboration and communication with everybody

Required Skills

Both Manual and Automation testing(Basic Knowledge ) cover functional and performance testing.

Qualifications: Bachelor degree or Equivalent