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About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Roles and Responsibilities:
- Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.
- Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
- (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
- Generating product and user insights and working closely with the Product manager to make product and design decisions
- Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
- Owning and improving the core issues related to the product.
- Create and maintain client relationships.
- Stay up to date with new products/services and competitors
- Interpersonal skills to work closely with various stakeholders who may have competing interests
Requirements:
- Previous experience in Business / Systems Analysis or Quality Assurance
- 2-5 years of experience
- A degree in IT / Computer Science
- Proven experience in eliciting requirements and testing
- Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
- Solid experience in writing SQL queries
- Basic knowledge in generating process documentation
- Strong written and verbal communication skills including technical writing skills
Life at Rezo.AI:
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites and blow off steam with your work buddies.
Perks & Benefits:
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here:
http://www.rezo.ai/" target="_blank">www.rezo.ai
- Act as a key point of contact to the Business Transformation Services, Business Analysis, and Functional Architecture and Solution Architecture groups throughout the implementation
- Interface with business stakeholders to determine key design/process decisions, and contribute to overall delivery plan.
- Deliver assigned tasks complete and on time as designated by the Programme Office to ensure smooth progress of the implementation.
- Contribute and take ownership for various project related tasks / planning activities as the programme evolves
- Knowledge and Practical experience of Project Management methodologies – ability to configure delivery work stream frameworks to progress timelines and delivery milestones
- Demonstrate ability in planning consulting/functional work & ownership of project outcomes
Qualification: MBA(Tier 1 B-School)
Title : Business Analyst
Locations: Gachibowli, Hyderabad, Chennai, Bangalore, and Delhi (Remote).
Job Type: Fulltime
Business Analysts conduct market analyses, analyzing both product lines and the overall profitability of the business. In addition, they develop and monitor data quality metrics and ensure business data and reporting needs are met. Strong technology, analytical and communication skills are must-have traits
Essential Responsibilities:
- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
- Leading ongoing reviews of business processes and developing optimization strategies.
- Hands on Insurance domain experience – added advantage
- Staying up to date on the latest process and IT advancements to automate and modernize systems.
- Conducting meetings and presentations to share ideas and findings.
- Understand the business requirements and documenting and translating into features / user stories.
- Ensure the system design is perfect as per the needs of the customer. Participating in functionality testing and user acceptance testing of the new features.
- Developing business artifacts in relate to the client business and conducting formal training sessions for the team.
- Acting as a coach on assigned projects and assignments; and providing business related direction and clarification to the developers and other project stakeholders.
- Develop a team culture where everyone thinks from end user perspective.
- Performing requirements analysis.
- Documenting and communicating the results of your efforts.
- Effectively communicating your insights and plans to cross-functional team members and management.
- Gathering critical information from meetings with various stakeholders and producing useful reports.
- Working closely with clients, technicians, and managerial staff.
- Providing leadership, training, coaching, and guidance to junior staff.
- Allocating resources and maintaining cost efficiency.
- Ensuring solutions meet business needs and requirements.
- Performing user acceptance testing.
- Managing projects, developing project plans, and monitoring performance.
- Updating, implementing, and maintaining procedures.
- Prioritizing initiatives based on business needs and requirements.
- Serving as a liaison between stakeholders and users.
- Managing competing resources and priorities.
- Monitoring deliverables and ensuring timely completion of projects.
Requirements:
- A bachelor’s degree in business or related field or an MBA.
- Certification of Capability in Business Analysis™ (CCBA®) or PMI Professional in Business Analysis (PMI-PBA)®
- A minimum of 5 years of experience in business analysis or a related field.
- Exceptional analytical and conceptual thinking skills.
- The ability to influence stakeholders and work closely with them to determine acceptable solutions.
- Advanced technical skills.
- Excellent documentation skills.
- Fundamental analytical and conceptual thinking skills.
Job Description:
To lead virtual meetings with potential clients to determine technical and business requirements and ensure that all necessary information is collated prior to producing a solution. Should be able to lead requirement discussion calls with potential clients about their web and mobile application development needs.
Responsible for the requirement gathering with potential clients to elicit business and functional requirements.
Apply standard business analysis techniques to develop quality requirements for inclusion in BRD/FRD/SRS. Develop an understanding of the business applications supported as well as the business directions.
Collaborate effectively with development functions to provide cost and time assessment of the requirements.
Should be able to create proposals and Statement Of Work, clearly documenting the client requirements and budgetary information.
Should be open to work in extended IST hours.
Problem solver, self-driven and be able to work as an individual contributor as well if required. Desired Candidate Profile:
4-6 years of strong experience working as a Business Analyst or Presales consultant in the web and mobile application domain.
Knowledge of web and mobile application development technologies
Familiar with agile principles and other software development processes and concepts.
Strong verbal and written communication skills.
B-Tech/MBA/BCA Equivalent as educational qualification.
Location- Noida (Work from Office)
- Associated with the Group President to drive operational efficiency and sustainable growth in the group entities.
- To prepare business plans and investor pitch decks as per client requirements.
- Analysed the cost effectiveness of the organization
- Designing the business models and roadmaps of various group entities Conducted research to analyse industry trends and fashioned valuable decks to bring forth a strategic direction for the entities.
Ø 2+ years of experience in Insurance domain. Knowledge about complete Insurance value chain i.e. Submission, Quotes, Policy Bound, Policy Administration, Claims, Billing and Reinsurance.
Ø Strong documentation skills on feature understanding, tracking of items, maintaining RTM, FSD, Change requests documents, back log/ query log and Share-point folder maintenance for all updates.
Ø Well versed with rating algorithm, policy life cycle management, rule engine handling & payment integration with third party provider.
Do you wish to be a part of a disruptive team, passionate towards democratizing education for students across India? Then read more.
Our client is an expert in education financing and counselling related to higher studies abroad. They help students to understand about scholarships in various colleges abroad, whether they are eligible and how to apply for such esteemed institutions. Their dedicated page enlists every scholarship available across the globe, apart from other facilities required by students like visa counselling, forex, accommodation, Peer contacts etc.
They also offer the best resources for exams like IELTS, TOEFL and GRE apart from organising webinars and events to connect with industry experts, alumni and fellow students - that helps to prepare for these travels, loans and more. Partnered with the most prominent Banking and non-banking financiers, the team is led by FinTech-experienced IIT Kanpur alumni, passionate about offering sustainable financial offerings.
- Reporting: Developing on-demand reports
- Presenting reports to senior management; identifying and highlighting key take-aways and improvement areas
- Ad hoc problem solving: Tackling open-ended data-driven problems, as needed.
- Defining ideal target for a given marketing campaign, finding the root cause for low conversion rate in a particular segment
- Creating high-quality presentations for both internal and external stakeholders
Desired Candidate Profile
- Must have skills: SQL (preferably PSQL), MS Excel (Advanced level, VBA is a +), MS Powerpoint, Problem Solving
- Experience in creating reports, making presentations, white-space thinking
Job Role : Business Analyst
- Job Location Shahpur Jat, Siri Fort, New Delhi
- As of now it's a Work from home, Comfortable with joining and working remotely for the time being
- Availability : Must be able to Join in Max 30 Days
The Business Analyst will provide leadership to achieve a successful end-to-end user experience for a set of projects to be delivered concurrently.
Key Responsibilities:
- Work closely with decision makers in Customer Support, Sales and Business Operations etc. to develop in-depth requirements, application and data strategies, and propose cost-effective application solutions for maximum productivity
- Write product user stories and acceptance criteria; Manage sprint planning and sprint review
- Address any questions from the engineering teams
- Analyze and understand industry and competitor landscape
- Clearly communicate product vision, solutions, and use-cases through documentation, designs sketches/wireframes, interaction flows, prototypes, and visuals
- Work closely with the engineering team to ensure products are released on time
- Develop expertise with end-to-end business processes, software applications and structure
- Understanding, structuring, detailing, and validating the requirements to ensure a suitable end-to-end solution for the user
- Acquiring a thorough understanding of customer needs and requirements
- Develop schedules for completion of responsibilities, manage deliverables, and provide status update
- Work closely with Development and solutions to assure that solutions, designs and developed applications adequately reflect requirements - bringing in user representatives as appropriate
- Document the product requirements and use cases using the appropriate method for the project
Requirements:
- Exp. as BA/APM/PM;
- Bachelor's degree in Computer Science, Information Systems or related field
- Ability in problem-solving and analytical mindset and Excellent organizational skills
- Knowledge of relevant tools: JIRA, Invision/Zeplin etc., MS Office (Word, Excel, Power point)
- Basic knowledge of development technologies and databases to make better business decisions
- A thorough understanding of development methodologies such as Agile, Waterfall, and Iterative
- Demonstrates a solid understanding of the IT environment as a whole, including information flows, applications and infrastructure, and IT roadmaps.
Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
- Helping in defining Brand Voice of the company
- Selecting uniform words, the attitude and values of the brand while addressing the target audience over different media in line with the company vision
- Collaborating with the management, marketing & branding teams.
- Relaying meaningful and empirical customer insights across teams to constantly enhance the company’s customer experience.
- Driving a passionate, customer-centric culture within the company
- Influencing the company’s product road map to positively impact customer experience.
- Training and supporting customer experience team members to deliver best in class service by developing proper standards, policies and procedures.
- Setting the customer experience team goals and ensuring that it is in line with Company vision.
- Establishing a consistent, accurate and timely reporting framework on key individual and team metrics.
- Conceptualizing and rolling-out the company’s customer experience roadmap on a quarterly, bi-annual and annual horizon.
- Ensuring non- recurrence of customer issues by root cause analysis
- Eliminating key problems/ issues in the customer life cycle.
- Developing a holistic customer journey and shaping all customer touch points
- maximizing customer satisfaction across all stages of engagement by exhibitions,
digital and print communication, social media interactions - Discussing and handling complex escalations by coordinating with the company’s legal counsel.
- Identifying the CRM needs of the company
- Making necessary additions to the company’s prowess in terms of software and hardware.
- Working with HR and Management in hiring new members for the team from time to time.
- Analysing regular competitive landscape and staying ahead of the curve.
- Assessing, appraising and training regularly team members and help in building organisational capability.
What you need to have:
- Proven experience in augmenting customer experience and ratings at a company
- Ability to work independently.
- Prior experience or deep understanding of Omni-channel business strategies.
- Strong Understanding/ keen interest in technology/ automation.
- Strong interpersonal Skills
- Proven Experience in managing teams.
- Excellent Written and Spoken Communication Skills
- Hands on experience in managing teams and getting results.
- Should have worked on integrating a CRM for a company.
- Strong analytical abilities and an empirical thought process.
- Ability and readiness to work and thrive in an ambiguous and constantly changing environment.
- Keen interest and prior experience in building systems and processes from the ground up.
- Deep understanding of business and business metrics
- Ability to stretch long hours.
- Proactive approach to business problems.
- Candidates with prior marketing experience are preferred.
- Excellent problem identification and solving abilities.
- Inquisitive bent of mind.
- Strategic thinking and the ability to make holistic and well-grounded in reality business plans.
- Should exhibit strong leadership abilities.
- Should understand Web Technologies.
- Tier 1 B-Schools with 6 to 8 years’ experience.
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