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About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Roles and Responsibilities:
- Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.
- Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
- (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
- Generating product and user insights and working closely with the Product manager to make product and design decisions
- Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
- Owning and improving the core issues related to the product.
- Create and maintain client relationships.
- Stay up to date with new products/services and competitors
- Interpersonal skills to work closely with various stakeholders who may have competing interests
Requirements:
- Previous experience in Business / Systems Analysis or Quality Assurance
- 2-5 years of experience
- A degree in IT / Computer Science
- Proven experience in eliciting requirements and testing
- Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
- Solid experience in writing SQL queries
- Basic knowledge in generating process documentation
- Strong written and verbal communication skills including technical writing skills
Life at Rezo.AI:
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites and blow off steam with your work buddies.
Perks & Benefits:
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here:
http://www.rezo.ai/" target="_blank">www.rezo.ai

Head of the Department
AI and Data Science
12 to 15 years of Experience
Salary negotiable for immediate Joiners
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About Exly(MYSCOOT) –
https://www.myscoot.in/">Exly (powered by Myscoot) is a platform built for independent professionals, creators, artists and influencers of all shapes and sizes to start, sell, market and manage their online sessions, consultations and workshops. Create beautiful pages with easy scheduling, automated communication, payments, and analytics. Exly is a Y- Combinator start-up and has raised USD 1.7 Million from India's top VC funds. The company is founded by IIT Kharagpur/IIMCalcutta/BCGalumni.
Website:
https://www.exlyapp.com/">https://www.exlyapp.com
Our Founders –
We were founded by graduates from IIM-Calcutta, IIT Kharagpur, with past experience working with the Boston Consulting Group, Operations & Product Management domain and folks with 3x start-up experience. We are well funded and are backed by the
https://yourstory.com/2019/07/myscoot-funding-lightspeed-mayfield-india">top VCs of India as well as the US along with start-up veterans as mentors for our business.Roles & Responsibilities:
- Creating written pieces that are sharp, memorable, and effective at prompting readers to take action.
- Collaborating with influencers to ensure that posts are engaging.
- Optimizing content for publication across various social media sites.
- Scheduling copy for release at optimal times.
- Monitoring users' engagement with and feedback on every post.
- Analyzing and reporting on the effects of publications.
- Maintaining a secure database of all login credentials.
- Making reels for the company – Camera friendly
- Remaining abreast of changes to all pertinent social media applications.
- Exploring the potential value of social media sites that are not yet in our repertoire.
Requirements:
- 2+yrs of experience as a social media executive
- Degree in marketing, communication studies, journalism, creative writing, or similar.
- Expert knowledge of all leading social media sites
- In-depth understanding of the processes surrounding the creation and distribution of paid advertisements.
- Ability to create authoritative and persuasive texts.
- Flexible and engaging writing style.
- Knowledge of pertinent engagement metrics.
- Time management skills
- Experience in working with Start-ups
- Excellent written and verbal communication
What you will do:
- Sourcing profiles through the various medium like Job Portals, Job Posting, Referencing, Social Media and Professional Network, etc.
- Screening and selecting best-matched profiles and taking initial telephonic interviews.
- Briefing candidates regarding the job descriptions, company profile and career perspective.
- Taking References and building a long-term relationship with candidates.
- Coordinating with candidates and manager, scheduling interview, collecting feedback from the candidates.
- Following up with the manager to manage candidate feedback /selection.
- Following up with the selected candidates and ensuring their joining.
- Maintaining systematic and comprehensive reports on daily, weekly, monthly tasks.
- Briefing the candidate about the responsibilities, salary, and benefits of the job in question.
- Negotiating wage rates and other terms of employment and gain commitment from candidates for current and future job requirements.
What you need to have:
- Ideally, the candidate should be from the IT background, knows the basics latest IT technologies, programming languages.
- At least 4 years of hands-on experience full recruitment cycle for for technical roles.
- Good command in verbal and written communication skills.
- Excellent Negotiation skills and candidate engagement skills.
- Should be highly adaptable to new technologies and business environment.
- Self motivated and confident
- Proactive with positive attitude
Our client is the most sought after traditional Indian outfit manufacturing and exporting company. Their contemporary and stylishly designed clothes are full of unique patterns, matchless embroidery, gorgeous mirror-work and beautiful block prints.
Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
- Setting a technology focused vision to enable the company become the world’s number one ethnic wear company.
- Building a framework and infrastructure to protect the company’s proprietary, confidential and sensitive information.
- Ensuring that the technology team’s resources and capabilities are able to meet the company's short-term and long-term technology needs.
- Outlining the technology research and development work and ensure that it is in line with company’s vision.
- Creating timelines for the development and deployment of all the technology features / work as per the technology roadmap.
- Making all the executive decisions on company’s technology requirements that will impact the company’s current and future operations.
- Ensuring a sustainable and scalable code base, database structure and infrastructure (server management etc.).
- Training and supporting the technology team members to deliver a seamless customer experience, coding standards, and deployment procedures.
- Acting as mentor to the technology team.
- Maintaining a consumer-focused outlook and aiding in the delivering of a best in class ecommerce website and proprietary ERP.
- Coordinating with third parties for integration of APIs/tools as per company requirements.
- Ensuring no bugs and 100% up time of the website.
- Understanding other team’s requirements, and delivering them on time.
- Understanding and deciding the priority of all the technology work on the basis of the company’s business objectives.
- Managing technology budgets and time frames.
- Staying on top of latest technology trends and industry developments.
- Ensuring all technology practices adhere to regulatory standards, if required/any.
- Relaying meaningful and empirical technological insights across the teams to constantly enhancing the company’s customer experience.
- Conceptualizing and rolling-out the company’s technology roadmap on a quarterly, bi-annual and annual horizon.
- Helping define Brand Voice of the company (i.e., the uniformity in selection of words, the attitude and values of the brand while addressing the target audience over different media) in line with the company vision and in collaboration with the management, marketing & branding teams.
- Ensuring non-recurrence of customer issues by root cause analysis and elimination of key problems/ issues in the customer journey in the website (pre and post purchase).
- Driving a passionate, customer-centric culture within the company; partnering cross-functionally and influencing the company’s product/technology roadmap to positively impact customer experience.
- Implementing and maintaining a new website for the company and POS using best in class technology infrastructure.
- Discussing and handling all the third-party integrations by coordinating with the company’s legal counsel, if there is legal paperwork involved with the integration(s).
- Identifying the CRM needs of the company and keep making necessary additions to the company’s prowess in terms of technology infrastructure.
- Working with HR and Management in hiring new members for the team from time to time and relaying feedback on existing members’ abilities, capabilities and future potential at the company.
- Conducting Regular competitive landscape analysis and staying ahead of the curve.
- Regularly assessing, appraising and training team members and help in building organisational capability.
What you need to have:
● Ability to work independently.
● Prior experience or deep understanding of omni-channel business strategies.
● Strong Understanding/ Keen interest in technology/ automation.
● Strong Interpersonal skills.
● Hands on experience in managing teams and getting results.
● Should have worked on an ecommerce website, ERP and a CRM for a company.
● Strong analytical abilities and an empirical thought process.
● Ability and readiness to work and thrive in an ambiguous and constantly changing business environment.
● Keen interest and prior experience in building systems and processes from the ground up.
● Deep understanding of business and business metrics.
● Ability to stretch long hours.
● Proactive approach to business problems.
● Ability to delegate efficiently.
● Excellent verbal and written communication.
● Should have strong knowledge of LAMP stack.
● Should have strong knowledge of AWS, GIT (or any other code versioning tool) and any task management tool.
● Should have worked on mobile applications and REST/SOAP APIs.
● Should have set up SOLR/Elastic Search, Memcache/Redis and Load Balancers.
● Should have worked on Agile framework.
● Excellent problem identification and solving abilities.
● Inquisitive bent of mind.
● Strategic thinking and the ability to make holistic and well-grounded in reality business plans/technology roadmaps.
● Should exhibit strong leadership abilities.
● Should understand Web Technologies.
QUALIFICATION AND EXPERIENCE
- B-Tech/BE in Computer Science with 8 to 12 years of experience.
- IIT, NIT and IIIT Grads will be preferred.

Technical Skills
- PHP 5.X/7.X, MySQL, Stored Procedures, Ajax, GIT, SVN, Doctrine 2, JSON, jQuery, JavaScript,HTML5, CSS, XML
- PHP Framework: CodeIgniter/Zend Framework/Yii/Symfony
- JS Framework: AngularJs
- Operating Systems: Linux (Ubuntu)/ Windows
- WEB Server: XAMPP, LAMP
- Payment Gateways Integration: Knowledge of Multiple Gateway
- 3rd Party API Integration
Role & Responsibilities Shall Include
- Solid OOP & design patterns background
- Strong database skills, proficient in SQL, RDBMS concepts such as indexing, transactions,concurrency, locking, performance tuning
- Solid understanding of security concepts when developing and deploying modern web applications
- Service Oriented Architecture, designing, developing, and using RESTful APIs
- Experience with server-side and client-side application frameworks like CodeIgniter, Angular etc.
- Experience with advanced JavaScript concepts, libraries and frameworks, e.g. asynchronous request handling, partial page updates, and AJAX.
- Experience with all aspects of product development lifecycle.
- Familiarity with Scrum & Agile project methodologies.
- Excellent written, oral, and visual communication skills.
- Bachelor’s degree in a related field or industry equivalent.
- Experience writing semantic, modular interfaces with HTML5, CSS3, JavaScript, and jQuery that meet W3C standards, experience with responsive CSS




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