11+ Information gathering Jobs in Delhi, NCR and Gurgaon | Information gathering Job openings in Delhi, NCR and Gurgaon

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Roles and Responsibilities:

• Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.  
•  Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
• (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
• Generating product and user insights and working closely with the Product manager to make product and design decisions
• Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
•  Owning and improving the core issues related to the product.
• Create and maintain client relationships.
• Stay up to date with new products/services and competitors
• Interpersonal skills to work closely with various stakeholders who may have competing interests

Requirements:

• Previous experience in Business / Systems Analysis or Quality Assurance
• 2-5 years of experience
• A degree in IT / Computer Science
• Proven experience in eliciting requirements and testing
• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
• Solid experience in writing SQL queries
• Basic knowledge in generating process documentation
•  Strong written and verbal communication skills including technical writing skills

Life at Rezo.AI:

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
•  A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites and blow off steam with your work buddies.

Perks & Benefits:

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here:

http://www.rezo.ai/" target="_blank">www.rezo.ai

Job Description:

We are looking for a dynamic and creative Social Media Manager with a deep understanding of Web3 technologies and trends to join our team. As a Social Media Manager in the Web3 space, you will be responsible for developing and implementing social media strategies to engage our audience, increase brand awareness, and drive community growth across various platforms within the decentralized ecosystem.

Responsibilities:

1. Strategy Development: Develop and execute social media strategies aligned with our overall marketing objectives and the ethos of Web3.
2. Content Creation: Create compelling and engaging content tailored to different social media platforms, including but not limited to Twitter, Discord, Telegram, Reddit, and emerging Web3 platforms.
3. Community Engagement: Foster and grow our online community by actively engaging with followers, responding to comments and messages, and participating in relevant conversations.
4. Brand Advocacy: Cultivate brand advocates within the Web3 community and empower them to amplify our message and mission.
5. Campaign Management: Plan and execute social media campaigns, contests, and promotions to drive user acquisition and engagement.
6. Analytics and Reporting: Monitor social media metrics, track performance, and provide regular reports with actionable insights to optimize strategies and campaigns.
7. Trend Monitoring: Stay up-to-date with the latest trends, news, and developments in Web3 and cryptocurrency spaces, and leverage them to inform content and engagement strategies.
8. Cross-Functional Collaboration: Collaborate closely with marketing, community, and product teams to align social media efforts with broader organizational goals.
9. Risk Management: Mitigate potential risks and manage crisis situations effectively on social media platforms.
10. Experimentation: Continuously experiment with new approaches, formats, and features to drive innovation and maximize reach and impact.

Requirements:

1. Deep Understanding of Web3: Demonstrated knowledge and understanding of Web3 technologies, blockchain, cryptocurrencies, and decentralized finance (DeFi) ecosystems.
2. Experience in Social Media Management: Proven experience managing social media platforms for brands or projects, preferably within the Web3 or cryptocurrency space.
3. Creative Skills: Strong creative and storytelling skills with the ability to develop engaging content and narratives.
4. Community Building: Experience building and nurturing online communities, fostering engagement, and driving meaningful interactions.
5. Analytical Skills: Proficiency in social media analytics tools and platforms to track performance and derive actionable insights.
6. Communication Skills: Excellent written and verbal communication skills, with the ability to communicate complex concepts in a clear and concise manner

Our client is a 5 year old online gaming company with market leading games in three segments - Poker, Rummy and Cricket. Their online games are ensured to be safe, trusted and secure for their customers. They have a registered base of over a million users and are working towards the growth of online gaming in the country.

What you need to have:

At Punchh, we are building the next generation AI-enabled marketing loyalty platform. We are looking for a talented UX professional to create best-in-class experiences that drive customer and business value. 

Our ideal candidate excels at leading the design of simple and impactful B2B SAAS products while closely collaborating with design, research, product management, and engineering in a fast-paced, collaborative and customer-focused environment. You will work with various stakeholders to understand user needs, identify use cases, design UX concepts, wireframes, prototypes, and final mock-ups, ensuring pixel-perfect implementation of your designs. 

What You'll Do

• Work closely with other designers, researchers, product managers, engineering, and customers to design simple and elegant products and features
• Develop user personas, use cases, workflows, scenarios, concepts, wireframes, prototypes and final mock-ups to communicate designs to stakeholders
• Conduct competitive analysis to ensure our product is best-in-breed
• Drive the design review cycle with key stakeholders and customers to ensure the designs achieve the set goals
• Lead and support multiple projects simultaneously while meeting deadlines
• Work with engineering to ensure pixel-perfect implementation of your designs

What You'll Need

• 4+ years of experience as a User Experience Designer for complex web applications
• A fundamental understanding of the UX design process from discovery, through definition, design, and implementation
• Bachelor's or Master's Degree in Design (B.Des/M.Des/Any other equivalent degree)
• A passion for creating simple and elegant solutions that drive user and business value
• Proficiency in standard UX software (we use Figma)
• A portfolio of design work with case studies demonstrating your process and the impact of your efforts
• Excellent written and verbal communication skills
• A desire to work collaboratively with cross-functional teammates to deliver the best possible solution for our users

Bonus Points If You

• Possess working knowledge of loyalty programs, CRM, and/or email marketing campaigns
• Understanding of B2B Space

# Excellent knowledge of accounting regulations and procedures

# Good knowledge of GST, TDS and banking

# Hands-on experience with accounting software

# Advanced MS Excel skills including Vlookups and pivot tables

# Experience with general ledger functions

# Strong attention to detail and good analytical skills

Equal parts creative agency, engineering firm, and consultancy, Grappus has a reputation of doing things differently. We work with brands big and small, far and wide, helping them understand, prototype and deploy a broad range of custom tech. We value design and we cringe at bad UX. Each project is a clean slate, we don’t have frameworks, or any pre-made formulas. We’re not here to just grow big, make money and win awards. We’re here to crack the process of building truly innovative products from scratch. Products that make people say ‘damn’.

People at Grappus usually experience a highly accelerated career growth well beyond the narrow constraints of their ‘job description’. Here, the growth ladder is tailored to you. It operates exactly as fast as you can manage to grow. We think it's a waste when smart people are unable to make an impact. Our aim is to unleash your potential by giving you massive challenges and the freedom to solve them.

We’re in a fluid world, where we don’t know what technologies we’ll use next, or the projects we’ll work on. We’re actively searching for ways to shine a light on our blind spots, whether it is in the products we want to build, the problems we like to solve, or the company culture we try to create. That’s what makes life at Grappus so exciting. Grappus is an ongoing experiment and you are a part of it. We'll be a different company a few years from now because you are going to change it for the better. We can’t wait to see where you take us

Learn more about us: https://grappus.com/">https://grappus.com/

We are seeking a Senior Java Developer who has a knack for coming up with creative solutions to unique problems, planning development cycles and writing technical documentation while leading a team of developers. You can get in where needed to write clean, reusable, and performant code, with creative sensibilities to push projects towards perfection. You should have good time management skills and be able to work both autonomously and collaboratively with a cross-discipline team of product managers, strategists, UX designers, art directors, and developers. Most importantly, you have an eye for detail and the ability to make beautiful designs come to life through code.

• Ability to write elegant and readable code
• Excellent problem solving skills and love technical challenges
• Comfortable working in a team-oriented and collaborative environment
• Strong understanding of Agile and Lean software development processes and practices
• Stays plugged into emerging technologies/industry trends and applies them proactively
• Knowledge of software best practices, like test driven development and continuous integration

• BE/BTech in Computer Science or a related field or equivalent practical experience

• 2+ years of software development experience including deep, hands on experience in building back end applications using Java and Spring ecosystem
• Strong command over core Java:
  • Understands the application of java best practices including logging & exception handling
  • Familiar with the Java Concurrency model
  • Understands Java collections, generics and java 8 based functional programming features
• Has extensively used the Spring ecosystem:
  • Spring Boot
  • HTTP/REST API development
  • Spring Data (JPA)
  • ORM tools like Hibernate (can fine tune mappings for performance)
  • Unit and integration testing facilities of Spring Boot
• Experience coaching and mentoring junior developers
• Aggressive problem diagnosis and creative problem solving skills and client handling skills
• Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques
• Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate)
• Implemented CI/CD in any of the projects done and experience with Test Driven Development

• Understanding of API Development best practices
• Knowledge of Kubernetes/Docker and Devops
• Some or all of these AWS services: EC2/ECS; lambda; SQS/SNS; API Gateway, Cognito; Elastic Search
• Has contributed to the development or enhancement of CI/CD pipelines in a previous project
• Contributed in the creation of end-end automation tests (functional or non-functional)
• Has designed relational databases; conversant with SQL
• Personal projects or contributions to the open source community
• Strong organizational skills to juggle multiple tasks within the constraints of timelines
• Team player (those great personality types that people love to work with)
• Great communication skills