11+ Information gathering Jobs in Delhi, NCR and Gurgaon | Information gathering Job openings in Delhi, NCR and Gurgaon

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Roles and Responsibilities:

• Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.  
•  Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
• (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
• Generating product and user insights and working closely with the Product manager to make product and design decisions
• Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
•  Owning and improving the core issues related to the product.
• Create and maintain client relationships.
• Stay up to date with new products/services and competitors
• Interpersonal skills to work closely with various stakeholders who may have competing interests

Requirements:

• Previous experience in Business / Systems Analysis or Quality Assurance
• 2-5 years of experience
• A degree in IT / Computer Science
• Proven experience in eliciting requirements and testing
• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
• Solid experience in writing SQL queries
• Basic knowledge in generating process documentation
•  Strong written and verbal communication skills including technical writing skills

Life at Rezo.AI:

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
•  A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites and blow off steam with your work buddies.

Perks & Benefits:

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here:

http://www.rezo.ai/" target="_blank">www.rezo.ai

About the Role

We are looking for a detail-oriented and motivated Finance Executive with a strong background in finance operations. The ideal candidate should have hands-on experience with financial systems and tools, along with the ability to handle day-to-day financial activities efficiently.

Key Responsibilities

• Manage day-to-day financial operations, including accounting, billing, and expense management.
• Maintain accurate financial records and ensure timely data entry in SAP/Oracle.
• Assist in monthly, quarterly, and annual financial closing processes.
• Prepare MIS reports, financial statements, and reconciliations as required.
• Support audits and ensure compliance with internal financial policies.
• Coordinate with internal departments for finance-related queries and documentation.
• Track vendor payments, invoices, and ensure timely processing.

Required Skills & Qualifications

• Minimum 3 years of experience in Finance/Accounts.
• Strong hands-on experience with SAP and Oracle (mandatory).
• Good understanding of accounting principles, bookkeeping, and financial reporting.
• Proficiency in MS Excel and financial analysis tools.
• Excellent attention to detail, organizational skills, and time management.
• Strong communication skills and ability to work cross-functionally.

🚀 Hiring: UI Engineer at Deqode

⭐ Experience: 6+ Years

📍 Location: Gurugram, Pune, Bengaluru, Chennai, and Bhopal

⭐ Work Mode: Hybrid

⏱️ Notice Period: Immediate Joiners

(Only immediate joiners & candidates serving notice period)

We’re hiring a skilled UI Developer with strong expertise in React.js, HTML, CSS, and JavaScript to develop high-quality, scalable user interfaces for modern web applications.

💫 Requirements:

✅ Strong proficiency in JavaScript, HTML5, CSS3, and React.js

✅ Experience building responsive, accessible, and pixel-perfect UI components

✅ Hands-on knowledge of UI performance optimization and best practices

✅ Experience working with REST APIs and modern front-end build tools

✅ Strong understanding of component-based architecture and reusable UI patterns

✅ Good attention to detail and passion for user-centric design

Oracle Cloud HCM Technical 

Experience- 6 – 12 years 

Location- Hyderabad, Chennai, Bangalore, Pune, Kolkata, Noida, Gurgaon, Mumbai 

1.Practitioner/expert level knowledge in at least 2 of the following tools: HDL, HCM Extracts, 

BIP Reports, OTBI Reports, REST Web services, Fast Formula 

2.In depth knowledge in at least two of HCM Cloud Modules: 

∙Core HR   

∙Absences   

∙Benefits   

∙Payroll   

∙Workforce Compensation 

∙OTL 

∙Taleo 

∙OLC 

∙Oracle recruit. 

1.Cloud -certification will be an advantage 

2.Very good communication skills and excellent problem-solving skills. 

3.Direct client interaction experience will be an advantage

Job Responsibility:

• Ability to effectively pitch Company's offerings in AdTech space among Brands / Advertisers (app companies) and Digital Media Agencies at multiple levels.
• Build and maintain client relationships with both new and existing clients and provide solutions with effective customer satisfaction & business upsell
• Identify and build active sales pipeline to work upon and convert them to achieve a quarterly / half yearly sales target.
• Meet & Exceed Sales / Revenue Target (Quarterly and Half-Yearly)
• Work closely with cross functional teams and use collaborative problem-solving skills.

Job Requirements:

• Minimum 4 years of relevant Sales experience in Digital Ad / AdTech space in US/RU/CA/UK/UAE/SA/JP/KR markets.
• Self-starter with ability to develop/suggest on the spot customized solutions and bag orders.
• Prior earned strong network / contacts among Advertisers (app companies) / Digital Media Agencies
• Knowledge of Mobile App Campaigns Ecosystem (CPI /CPR/ CPT/ CPL/CPC etc)        
• Excellent English Communications skills – written & verbal.

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

REQUIREMENTS:

• Must have Skills: Node JS, Microservices architecture (MSA) (Capable),Javascript/Typescript, AWS S3/ LAMBDA/ EC2/DYNAMODB
• Cloud developer with a minimum of 6 years of experience Technical skills in most of the following areas
• Expert in developing REST Services and APIS using JavaScript, TypeScript NodeJS is a must 
• Implementing Serverless Software development using Amazon Lambda written in NodeJS is desirable.
• Services including AWS IoT, S3, RDS, IAM, Cognito, SNS, VPC, EBS, AWS Route 53, and Cloud Watch is a must
• Proficient in database concepts including schema design, querying, performance tuning, and debugging (Both SQL and No-SQL databases)
• Strong experience in designing and developing enterprise cloud-based IoT solutions using AWS
• Develop Web, APIs, IoT & Cloud based solutions is a must
• Ability to write automated unit test cases using mocking frameworks (Jasmine, Mocha, chai, Jest, etc.)
• Experience in modern data architectures (e.g. Micro Service, event-driven architectures, stream processing, and integrating real-time analytics into customer applications is desirable
• Have a good eye for NFRs (Scalability, extensibility, reliability, etc.) while evaluating design. should be able to Converts Solution Requirements into logical systems & subsystems
• Innovates and creates new ideas and have the ability to develop quick proof of concepts and validate with the customer.

RESPONSIBILITIES:

• Understanding functional requirements thoroughly and analysing the client’s needs in the context of the project
• Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns, and frameworks to realize it
• Determining and implementing design methodologies and tool sets
• Enabling application development by coordinating requirements, schedules, and activities.
• Being able to lead/support UAT and production roll outs
• Creating, understanding, and validating WBS and estimated effort for given module/task, and being able to justify it
• Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
• Giving constructive feedback to the team members and setting clear expectations.
• Helping the team in troubleshooting and resolving of complex bugs
• Carrying out POCs to make sure that suggested design/technologies meet the requirements.

• 2+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus.

• Designing monthly, quarterly and yearly digital media strategy in line with the business objective
• Designing end-to-end social media campaigns and strategizing brand building activities
• Developing monthly reports on emerging social media trends that will be submitted to the management and executive teams
• Monitoring the company’s social media accounts and offer constructive interaction with users
• Creating methods for finding and solving online customer reviews
• Analyzing the long-term needs of the company’s social media strategy and offering quarterly reports to the management and executive teams that outline any necessary changes to the digital marketing plan
• Identifying opportunities for partnerships, in terms of social media and required content
• Managing of various social media platforms and the content for the same
• Planning and executing of all communications and media actions on the social media platform
• Creating and managing promotional collateral for establishing and maintaining product branding
• Managing the budget for advertising and promotional items
• Competitor and customer insights analysis (basis the strategies implemented)
• Analysis of sales forecasts and relevant financials and reporting on product sales (basis the strategies implemented)
• Establishing performance specifications, cost and price parameters, market applications and sales estimates

Desired Candidate Profile

• Bachelor’s Degree in Marketing, Communications or related field
• 3+ years’ experience in social media management
• Exceptional multi-tasking skills
• Ability to explain complex social media data in an understandable way
• Strong problem-solving skills
• Knowledge of Facebook’s advertising platform
• Knowledge of influencer marketing and Instagram content creation
• Demonstrable experience leading and managing SEO/ SEM, marketing database, email, social media and/ or display advertising campaigns
• Experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
• Experience in optimizing landing pages and user funnels
• Experience with A/ B and multivariate experiments
• Solid knowledge of website analytics tools (e.g., Google Analytics, Web Trends) and experience in setting up and optimizing Google AdWords campaigns
• Strong analytical skills and data-driven thinking
• Up to date knowledge with the latest trends and best practices in online marketing and measurement
• Prior experience of working in a start-up would be an added advantage

Job Title: Onboarding Specialist

Location: India – Noida, Bengaluru, Remote

Shift: Global (Territory Specific)

Job Function: Customer Experience

Employment Type: Full Time

Company:

SaaS Labs, founded in 2016, is a fast-growing company in the software as a service “SaaS” space focusing on the cloud contact centre space. The cloud contact centre space is a fast-growing market with an addressable opportunity of $24B globally and is expected to witness explosive growth in the next few years. The company was founded by Gaurav Sharma, who is a third-time entrepreneur, having successfully sold both his previous companies (in 2012 and 2016). With a current employee strength of 75, SaaS Labs expects to double it by the end of 2021. Bootstrapped since inception, the firm recently closed a large venture capital round from two large global funds The firm has two core products for now - justcall.io (https://justcall.io/) and helpwise.io (https://helpwise.io/) and the vision is to build a portfolio of contact centre offerings and not just restrict to these products only.

About the Role

As an Onboarding Specialist, you will become a product expert and ensure that customers achieve their desired outcomes quickly and efficiently drive value throughout the onboarding experience. You will set up customers for immediate success by facilitating the implementation process, and educate them on the product, help solve their technical concerns and ensure smooth adoption of the product and services. As an onboarding specialist, you act as a customer's trusted advisor and have the potential to influence their future journey with SaaS Labs products.

Responsibilities

• Develop a comprehensive understanding of the customer needs, including business objectives and challenges.
• Record the use cases, customer requirements and customization requests
• Develop success plans for the customer to quickly achieve their desired outcomes
• Train customers on the product features and educate how they help achieve the desired objectives
• Drive the implementation of product for all the new customers to ensure they achieve their first aha moment quickly
• Develop and educate the customer on the best practices
• Collaborate with sales, product, engineering and success teams to ensure the customer requirements are met
• Engage the right stakeholders and establish strong relationships with new and existing customers and leverage feedback for continuous improvement of the process
• Take ownership of the onboarding the customer, identify and target ‘at risk’ customers and take appropriate steps to engage with them proactively, understand the concerns and drive resolution
• Ensure a successful warm handover of the customer post the onboarding cycle to the customer success team without letting the baton to drop.

Qualifications

• Has 2-4 years of experience in a high touch, low touch or tech touch customer onboarding in a B2B SaaS or Tech Product based company
• Should have worked with the C-level and senior executives
• Should be open to aligning with US / EU / AUS time zones
• Has exceptional ability to communicate and foster positive business relationships
• Showcases exemplary written and verbal communication skills to work along with global customers
• Has strong problem solving and analytical skills
• Has worked with global customers, and across different segments in the past
• Exhibit a true passion for customers and for customer success
• Preferred experience of working with at least one Customer Success tool like Gainsight, Totango, ChurnZero, or similar.