11+ GLM Jobs in Pune | GLM Job openings in Pune

·        Monitoring the entire customer service process.(US Process)

·        Resolving customer issues brought to your attention.

·        Creating procedures and policies for effective customer service.

·        Planning how to train customer support professionals.

·        Standardizing the customer service delivery of an organization

·        Tracking the work of every customer service representative in the team.

·        Performing quality assurance surveys with customers.

·        Conveying customers’ feedback to the team.

·        Fixing appointments according to the convenience of clients and customers.

·        Interacting with customers to determine whether they have a desirable and shareable experience.

·        Helping every customer service professional improve.

·        Possessing the knowledge and ability to improve customer service of the organization.

·        Creating a pleasant work environment for customer service professionals.

Customer Service Executive Requirements

·        A minimum of 0 to 1.5 year of experience as a customer service representative.

·        Superior written and oral communication skills.

·        Leadership skills to guide and improve a team.

·        Data entry and basic computer skills.

·        Knowledge about customer relationship management systems.

·        Knowledge about the best mediation and conflict resolution tactics.

·        Ability to empathize with customers.

·        Utmost patience while dealing with angry and agitated customers.

·        Ability to respect every customer.

·        Fast and efficient problem-solving skills.

·        English should be fluent

Job Summary:

We are seeking a detail-oriented and motivated Accountant with 1-3 years of experience to join our finance team. The ideal candidate will be responsible for managing financial transactions, preparing accurate financial reports, and ensuring compliance with accounting regulations. This role requires strong analytical skills, proficiency in accounting software, and the ability to work collaboratively in a dynamic environment.

Key Responsibilities:

• Financial Record Management: Prepare and maintain accurate financial statements, including balance sheets, profit and loss statements, and cash flow reports.
• General Ledger Maintenance: Record and reconcile journal entries, accounts payable, and accounts receivable in the general ledger.
• Tax Compliance: Assist in calculating and preparing tax returns, ensuring compliance with local, state, and federal regulations.
• Audits and Reconciliation: Conduct internal audits, reconcile bank statements, and resolve discrepancies in financial records.

Qualifications and Skills:

• Education: Bachelor’s degree in Accounting, Finance, or a related field.
• Experience: 2-4 years of professional experience in accounting or a related role.
• Certifications: CPA, CMA, or progress toward these certifications is a plus.
• Technical Skills:
• Proficiency in accounting software (e.g., QuickBooks, SAP, Xero, or similar).
• Intermediate to advanced skills in Microsoft Excel (e.g., VLOOKUP, pivot tables).
• Familiarity with ERP systems is an advantage.
• Soft Skills:
• Strong analytical and problem-solving skills.
• High attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Effective communication skills for collaborating with team members and presenting financial data.
• Ability to work independently and in a team environment.
• Knowledge: Understanding of Generally Accepted Accounting Principles (GAAP) and tax regulations.

Preferred Qualifications:

• Experience with financial audits or preparing audit schedules.
• Knowledge of industry-specific accounting practices (e.g., manufacturing, healthcare, or non-profit).
• Familiarity with financial modeling or process improvement initiatives.

Golang Developer

Location: Chennai/ Hyderabad/Pune/Noida/Bangalore

Experience: 4+ years

Notice Period: Immediate/ 15 days

Job Description:

• Must have at least 3 years of experience working with Golang.
• Strong Cloud experience is required for day-to-day work.
• Experience with the Go programming language is necessary.
• Good communication skills are a plus.
• Skills- Aws, Gcp, Azure, Golang

Avegen is a digital healthcare company empowering individuals to take control of their health and supporting healthcare professionals in delivering life-changing care.

Avegen's health management platform is being used by healthcare providers in the U.K. and India to take care delivery beyond the four walls of the hospital/clinic, ensuring that patients have access to personalized care. The platform enables better patient management leading to improved outcomes.

Responsibilities, Skills:

• Own
• Take the deliverable through lifecycle (Spec review, Test design, Test execution and defect reporting, Segregation tests in smoke, sanity, regression, Customer Issue reproduction, test case addition/update, automation to build regression suite for Customer reported issues
• Help with issue reproduction and debugging
• Keeping required documentation up to date for compliance for every deliverable

• Perform under guidance
• Review requirements, specifications and technical design documents to provide timely and meaningful feedback
• Create detailed, comprehensive and well-structured test plans and test cases
• Estimate, prioritize, plan and coordinate testing activities
• Liaise with internal teams (e.g. developers and product managers) to identify system requirements
• Track quality assurance metrics and QMS compliance
• Automate smoke, sanity and regression suite for backlog
• Expected to take initiative
• Stay up-to-date with new testing and test automation tools and test strategies
• Contribute to SDLC discussion and tweak processes to Avegen specific needs including waterfall, agile, hybrid, etc.

Educational Qualifications:

● Bachelor’s Degree in Engineering

● Additional business degree/Certification in Agile or Scrum preferred

Good to have ISTQB certification

• 4-5 years of experience in functional automation tools and frameworks (mandatory).
• Experience with the Playwright automation tool (desirable)
• Analyze logs generated from monitoring tools like Datadog, Splunk, Kibana for troubleshooting and debugging service failures.
• Perform database validation using appropriate queries to verify data integrity in SQL and NoSQL databases.
• Work effectively within an Agile development methodology and participate in ceremonies like sprint planning, daily stand-ups, backlog refinement etc.
• Identify and report bugs and defects using a bug tracking tool.
• Stay up-to-date with the latest testing tools and methodologies.
• Learn API automation and contribute to API automation deliveries.

Position: Call Quality Analyst

Monitoring Calls:

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

Quality Assessment:

• Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
• Feedback and Coaching:
• Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
• Offer coaching and training to help agents enhance their skills and meet quality standards.
• Reporting and Documentation:
• Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
• Generate regular reports on individual and team performance for management review.
• Root Cause Analysis:
• Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
• Compliance and Policy Adherence:
• Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
• Process Improvement:
• Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
• Training and Development Support:
• Assist in the development and delivery of training materials and programs for call center agents.
• Conduct refresher training sessions on specific skills or areas identified for improvement.
• Quality Assurance Metrics:
• Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
• Monitor and analyze performance metrics to ensure they align with organizational goals.
• Stakeholder Communication:
• Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

Qualifications:

• Minimum 2 years of experience as a Call Quality Analyst.
• Previous experience in a call center or customer service role is often preferred.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using call monitoring software and tools.
•  Knowledge of industry-specific regulations and compliance standards (if applicable).

1. AWS Cloud Solutions: We expect you to have a strong understanding of AWS services and how to architect solutions using them.
2. Use of DynamoDB, S3, Vault, Lambda, or other AWS infrastructure components.
3. Design scalable, highly available, and fault-tolerant cloud architectures.
4. Continuous Integration and Deployment (CI/CD): Understanding CI/CD pipelines and tools like AWS CodePipeline, CodeCommit, and CodeDeploy is essential. 
5. Advanced concepts in React Native. 

Thingworx Developer/Sr Developer

Required experience range between 3-6 years.

· Thingworx Navigate experience desired

· Languages - Java, JavaScript & CSS

· Experience in Core Java, Java collections & Oops Concept

· Databases – MySQL, MS-SQL

· Having good working knowledge with XML, JSON.

· Design and Application development using Thingworx version - (8.2,8.5,9.X)

· ThingWorx service creation using JavaScript

· Develop ThingWorx extension using Java

· ThingWorx service creation using Java Extension

· ThingWorx mashups design and development

· Data storage in ThingWorx - Stream/Value Stream/Data Tables

· Integration with source/target system using REST API, data Files.

· Familiar with Agile Methodologies (SCRUM)

· Thingworx Integration with 3rd apps preferred and will be added advantage