11+ Functional analysis Jobs in India

CRM Functional Consultant

Country: Malaysia

Cities: Kuala Lumpur

Area of expertise: Customer Relationship Management (CRM)

Job Description

As a CRM Business Analysis Consultant, you are responsible for identifying, developing, and deploying end-user solutions in Customer Relationship Management (CRM) system. Through your deep functional knowledge and familiarity with the application, you ensure business requirements are adequately met and provide a variety of advisory services around project management, business process development, implementation support and end-user training as required. You also contribute to project planning, implementation, and requirements gathering efforts across CRM projects.

Responsibilities:

Translate business requirements into CRM business solutions

Identify key stakeholders for requirements gathering; elicits and documents requirements and validates against scope

Contribute to requirements management, including approval, communication, traceability, and re-use

Contribute to transfer of functional requirements to development and test team members- Leverage CRM workflow technology to automate business processes

Determine, in collaboration with business and IT stakeholders, patches and upgrades needed to the CRM system in order to meet evolving business requirements

Stay informed on updates and new releases in CRM technologies

Educates end users on CRM functionality, as needed

Skills:

You are excited about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, self-starter, and creative thinker. You are passionate about software and its potential to move organizations forward through innovation.  You’re proud of your positive and lasting client relationships and the customizations and strategies you’ve built to tackle their business challenges.

Requirements:

At least 3 years of relevant work experience including CRM

Strong knowledge of CRM Systems and business solution implementation

Demonstrable experience in Business Process Reengineering (BRP)

Strong knowledge of CRM issue diagnosing and troubleshooting

Working with Microsoft Dynamics 365 Customer Engagement as a Functional Consultant

Hands on experience deploying with Microsoft Power Platform solutions for customers in a variety of industries

Experience consulting with external clients on complex projects

Experience working with global teams on CRM technology implementation and maintenance projects

Experience working with offshore teams to facilitate project work

Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form

Requirements

• 3+ years work experience writing clean production code
• Well versed with maintaining infrastructure as code (Terraform, Cloudformation etc). High proficiency with Terraform / Terragrunt is absolutely critical
• Experience of setting CI/CD pipelines from scratch
• Experience with AWS(EC2, ECS, RDS, Elastic Cache etc), AWS lambda, Kubernetes, Docker, ServiceMesh
• Experience with ETL pipelines, Bigdata infra
• Understanding of common security issues

Roles / Responsibilities:

• Write terraform modules for deploying different component of infrastructure in AWS like Kubernetes, RDS, Prometheus, Grafana, Static Website
• Configure networking, autoscaling. continuous deployment, security and multiple environments
• Make sure the infrastructure is SOC2, ISO 27001 and HIPAA compliant
• Automate all the steps to provide a seamless experience to developers.

We are looking for a DevOps Lead to join our team.

Responsibilities

• A technology Professional who understands software development and can solve IT Operational and deployment challenges using software engineering tools and processes. This position requires an understanding of both Software development (Dev) and deployment

Operations (Ops)

• Identity manual processes and automate them using various DevOps automation tools

• Maintain the organization’s growing cloud infrastructure

• Monitor and maintain DevOps environment stability

• Collaborate with distributed Agile teams to define technical requirements and resolve technical design issues

• Orchestrating builds and test setups using Docker and Kubernetes.

• Participate in designing and building Kubernetes, Cloud, and on-prem environments for maximum performance, reliability and scalability

• Share business and technical learnings with the broader engineering and product organization, while adapting approaches for different audiences

Requirements

• Candidates working for this position should possess at least 5 years of work experience as a DevOps Engineer.

• Candidate should have experience in ELK stack, Kubernetes, and Docker.

• Solid experience in the AWS environment.

• Should have experience in monitoring tools like DataDog or Newrelic.

• Minimum of 5 years experience with code repository management, code merge and quality checks, continuous integration, and automated deployment & management using tools like Jenkins, SVN, Git, Sonar, and Selenium.

• Candidates must possess ample knowledge and experience in system automation, deployment, and implementation.

• Candidates must possess experience in using Linux, Jenkins, and ample experience in configuring and automating the monitoring tools.

• The candidates should also possess experience in the software development process and tools and languages like SaaS, Python, Java, MongoDB, Shell scripting, Python, PostgreSQL, and Git.

• Candidates should demonstrate knowledge in handling distributed data systems.

Examples: Elastisearch, Cassandra, Hadoop, and others.

• Should have experience in GitLab- CIRoles and Responsibilities

You need to drive automation for implementing scalable and robust applications. You would indulge your dedication and passion to build server-side optimization ensuring low-latency and high-end performance for the cloud deployed within datacentre. You should have sound knowledge of Open stack and Kubernetes domain.

YOUR ‘OKR’ SUMMARY

OKR means Objective and Key Results.

As a DevOps Engineer, you will understand the overall movement of data in the entire platform, find bottlenecks,define solutions, develop key pieces, write APIs and own deployment of those. You will work with internal and external development teams to discover these opportunities and to solve hard problems. You will also guide engineers in solving the complex problems, developing your acceptance tests for those and reviewing the work and

the test results.

What you will do

• As a DevOps Engineer responsible for systems being used by customer across the globe.
• Set the goals for overall system and divide into goals for the sub-system.
• Guide/motivate/convince/mentor the architects on sub-systems and help them achieving improvements with agility and speed.

• Identify the performance bottleneck and come up with the solution to optimize time and cost taken by build/test system.

• Be a thought leader to contribute to the capacity planning for software/hardware, spanning internal and public cloud, solving the trade-off between turnaround time and utilization.

• Bring in technologies enabling massively parallel systems to improve turnaround time by an order of magnitude.

What you will need

A strong sense of ownership, urgency, and drive. As an integral part of the development team, you will need the following skills to succeed.

• BS or BE/B.Tech or equivalent experience in EE/CS with 10+ years of experience.
• Strong background of Architecting and shipping distributed scalable software product with good understanding of system programming.

• Excellent background of Cloud technologies like: OpenStack, Docker, Kubernetes, Ansible, Ceph is must.
• Excellent understanding of hybrid, multi-cloud architecture and edge computing concepts.
• Ability to identify the bottleneck and come up with solution to optimize it.
• Programming and software development skills in Python, Shell-script along with good understanding of distributed systems and REST APIs.

• Experience in working with SQL/NoSQL database systems such as MySQL, MongoDB or Elasticsearch.
• Excellent knowledge and working experience with Docker containers and Virtual Machines.
• Ability to effectively work across organizational boundaries to maximize alignment and productivity between teams.

• Ability and flexibility to work and communicate effectively in a multi-national, multi-time-zone corporate.

• Deep understanding of technology and passionate about what you do.
• Background in designing high performant scalable software systems with strong focus to optimizehardware cost.

• Solid collaborative and interpersonal skills, specifically a proven ability to effectively guide andinfluence within a dynamic environment.

• Strong commitment to get the most performance out of a system being worked on.
• Prior development of a large software project using service-oriented architecture operating with real time constraints.

What's In It for You?

• You will get a chance to work on cloud-native and hyper-scale products
• You will be working with industry leaders in cloud.
• You can expect a steep learning curve.
• You will get the experience of solving real time problems, eventually you become a problem solver.

Benefits & Perks:

• Competitive Salary
• Health Insurance
• Open Learning - 100% Reimbursement for online technical courses.
• Fast Growth - opportunities to grow quickly and surely
• Creative Freedom + Flat hierarchy
• Sponsorship to all those employees who represent company in events and meet ups.
• Flexible working hours
• 5 days week
• Hybrid Working model (Office and WFH)

Our Hiring Process:

Candidates for this position can expect the hiring process as follows (subject to successful clearing of every round)

• Initial Resume screening call with our Recruiting team
• Next, candidates will be invited to solve coding exercises.
• Next, candidates will be invited for first technical interview
• Next, candidates will be invited for final technical interview
• Finally, candidates will be invited for Culture Plus interview with HR
• Candidates may be asked to interview with the Leadership team
• Successful candidates will subsequently be made an offer via email

As always, the interviews and screening call will be conducted via a mix of telephonic and video call.

So, if you are looking at an opportunity to really make a difference- make it with us…

Coredge.io provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable central, state or local laws.

JOB RESPONSIBILITIES:

• Responsible for design, implementation, and continuous improvement on automated CI/CD infrastructure
• Displays technical leadership and oversight of implementation and deployment planning, system integration, ongoing data validation processes, quality assurance, delivery, operations, and sustainability of technical solutions
• Responsible for designing topology to meet requirements for uptime, availability, scalability, robustness, fault tolerance & security
• Implement proactive measures for automated detection and resolution of recurring operational issues
• Lead operational support team manage incidents, document root cause and tracking preventive measures
• Identifying and deploying cybersecurity measures by continuously validating/fixing vulnerability assessment reports and risk management
• Responsible for the design and development of tools, installation procedures
• Develops and maintains accurate estimates, timelines, project plans, and status reports
• Organize and maintain packaging and deployment of various internal modules and third-party vendor libraries
• Responsible for the employment, timely performance evaluation, counselling, employee development, and discipline of assigned employees.
• Participates in calls and meetings with customers, vendors, and internal teams on regular basis.
• Perform infrastructure cost analysis and optimization

SKILLS & ABILITIES

Experience: Minimum of 10 years of experience with good technical knowledge regarding build, release, and systems engineering

Technical Skills:

• Experience with DevOps toolchains such as Docker, Rancher, Kubernetes, Bitbucket
• Experience with Apache, Nginx, Tomcat, Prometheus ,Grafana
• Ability to learn/use a wide variety of open-source technologies and tools
• Sound understanding of cloud technologies preferably AWS technologies
• Linux, Windows, Scripting, Configuration Management, Build and Release Engineering
• 6 years of experience in DevOps practices, with a good understanding of DevOps and Agile principles
• Good scripting skills (Python/Perl/Ruby/Bash)
• Experience with standard continuous integration tools Jenkins/Bitbucket Pipelines
• Work on software configuration management systems (Puppet/Chef/Salt/Ansible)
• Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Outlook) and other business productivity tools
• Working knowledge on HSM and PKI (Good to have)

Location:

• Bangalore

Experience:

• 10 + Years.

• Equal Experts is an innovative software delivery consultancy specializing in the delivery of custom software solutions for blue-chip enterprise and public sector clients across a range of industry sectors.
• We deliver market-leading propositions across the digital, online and mobile channels, and are recognized for our leadership in the application of Agile and Lean delivery methods to assure delivery.
• We are focused on hiring DevOps Engineers with skills in AWS, Automation tools, CI/CD tools and the likes.
• The DevOps Consultant will be working with an on-site client team and will be expected to mentor and share their skills and knowledge with the existing client developers.

• Continuous Delivery of quality software created by our project teams. Ensuring smooth build and release with continuous integration.
• Configuration Management - Design and implementation of deployment strategies for multiple projects.
• Virtualization and Infrastructure Provisioning.
• Maintenance and upgrade of our cloud environment (AWS).
• Version control and source code administration.
• Administration of Web Servers, Application Servers and Servlet Containers
• Setting up and managing the Automation efforts for multiple projects.

• Should have worked on Agile projects featuring weekly iterations and releases.
• Should have extensive hands-on experience with:
• Continuous Integration tools like Jenkins.
• Configuration Management tools like Terraform or Ansible.
• Cloud computing using AWS, EC2.
• Hands-on experience on Kubernetes.
• Virtualization tools like Vagrant, Docker or VMWare
• You have an active presence in the DevOps community through your blogs, Stack Overflow and GitHub profiles.
• You are passionate about DevOps. You love to mentor people and evangelize about best practices and innovations in DevOps.

Who we are?

Searce is  a niche’ Cloud Consulting business with futuristic tech DNA. We do new-age tech to realise the “Next” in the “Now” for our Clients. We specialise in Cloud Data Engineering, AI/Machine Learning and Advanced Cloud infra tech such as Anthos and Kubernetes. We are one of the top & the fastest growing partners for Google Cloud and AWS globally with over 2,500 clients successfully moved to cloud.

What we believe?

• Best practices are overrated

• Implementing best practices can only make one n ‘average’ .

• Honesty and Transparency

• We believe in naked truth. We do what we tell and tell what we do.

• Client Partnership

• Client - Vendor relationship: No. We partner with clients instead. 
• And our sales team comprises 100% of our clients.

How we work?

It’s all about being Happier first. And rest follows. Searce work culture is defined by HAPPIER.

• Humble: Happy people don’t carry ego around. We listen to understand; not to respond.

• Adaptable: We are comfortable with uncertainty. And we accept changes well. As that’s what life's about.

• Positive: We are super positive about work & life in general. We love to forget and forgive. We don’t hold grudges. We don’t have time or adequate space for it.

• Passionate: We are as passionate about the great street-food vendor across the street as about Tesla’s new model and so on. Passion is what drives us to work and makes us deliver the quality we deliver.

• Innovative: Innovate or Die. We love to challenge the status quo.

• Experimental: We encourage curiosity & making mistakes.

• Responsible: Driven. Self motivated. Self governing teams. We own it.

Are you the one? Quick self-discovery test:

• Love for cloud: When was the last time your dinner entailed an act on “How would ‘Jerry Seinfeld’ pitch Cloud platform & products to this prospect” and your friend did the ‘Sheldon’ version of the same thing.
• Passion for sales: When was the last time you went at a remote gas station while on vacation, and ended up helping the gas station owner saasify his 7 gas stations across other geographies.
• Compassion for customers: You listen more than you speak.  When you do speak, people feel the need to listen.
• Humor for life: When was the last time you told a concerned CEO, ‘If Elon Musk can attempt to take humanity to Mars, why can’t we take your business to run on cloud ?

Your bucket of undertakings:

• This position will be responsible to consult with clients and propose architectural solutions to help move & improve infra from on-premise to cloud or help optimize cloud spend from one public cloud to the other
• Be the first one to experiment on new age cloud offerings, help define the best practise as a thought leader for cloud, automation & Dev-Ops, be a solution visionary and technology expert across multiple channels.
• Continually augment skills and learn new tech as the technology and client needs evolve
• Demonstrate knowledge of cloud architecture and implementation features (OS, multi-tenancy, virtualization, orchestration, elastic scalability)
• Use your experience in Google cloud platform, AWS or Microsoft Azure to build hybrid-cloud solutions for customers.
• Provide leadership to project teams, and facilitate the definition of project deliverables around core Cloud based technology and methods.
• Define tracking mechanisms and ensure IT standards and methodology are met; deliver quality results.
• Define optimal design patterns and solutions for high availability and disaster recovery for applications
• Participate in technical reviews of requirements, designs, code and other artifacts Identify and keep abreast of new technical concepts in AWS
• Security, Risk and Compliance - Advise customers on best practices around access management, network setup, regulatory compliance and related areas
• Develop solutions architecture and evaluate architectural alternatives for private, public and hybrid cloud models, including IaaS, PaaS, and other cloud services
• Demonstrate leadership ability to back decisions with research and the “why,” and articulate several options, the pros and cons for each, and a recommendation • Maintain overall industry knowledge on latest trends, technology, etc. • • Contribute to DevOps development activities and complex development tasks
• Act as a Subject Matter Expert on cloud end-to-end architecture, including AWS and future providers, networking, provisioning, and management

Accomplishment Set 

• Passionate, persuasive, articulate Cloud professional capable of quickly establishing interest and credibility
• Good business judgment, a comfortable, open communication style, and a willingness and ability to work with customers and teams.
• Strong service attitude and a commitment to quality. Highly organised and efficient. Confident working with others to inspire a high-quality standard.

Education, Experience, etc.

• To reiterate: Passion to tech-awesome, insatiable desire to learn the latest of the new-age cloud tech, highly analytical aptitude and a strong ‘desire to deliver’ outlives those fancy degrees!
• 6 - 10 years of experience with at least 5 - 6 years of hands-on experience in Cloud Computing
• (AWS/GCP/Azure) and IT operational experience in a global enterprise environment.
• Good analytical, communication, problem solving, and learning skills.
• Knowledge on programming against cloud platforms such as AWS and lean development methodologies.