
MS Dynamics Functional Consultants
at Leading System Integration Company
CRM Functional Consultant
Country: Malaysia
Cities: Kuala Lumpur
Area of expertise: Customer Relationship Management (CRM)
Job Description
As a CRM Business Analysis Consultant, you are responsible for identifying, developing, and deploying end-user solutions in Customer Relationship Management (CRM) system. Through your deep functional knowledge and familiarity with the application, you ensure business requirements are adequately met and provide a variety of advisory services around project management, business process development, implementation support and end-user training as required. You also contribute to project planning, implementation, and requirements gathering efforts across CRM projects.
Responsibilities:
Translate business requirements into CRM business solutions
Identify key stakeholders for requirements gathering; elicits and documents requirements and validates against scope
Contribute to requirements management, including approval, communication, traceability, and re-use
Contribute to transfer of functional requirements to development and test team members- Leverage CRM workflow technology to automate business processes
Determine, in collaboration with business and IT stakeholders, patches and upgrades needed to the CRM system in order to meet evolving business requirements
Stay informed on updates and new releases in CRM technologies
Educates end users on CRM functionality, as needed
Skills:
You are excited about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, self-starter, and creative thinker. You are passionate about software and its potential to move organizations forward through innovation. You’re proud of your positive and lasting client relationships and the customizations and strategies you’ve built to tackle their business challenges.
Requirements:
At least 3 years of relevant work experience including CRM
Strong knowledge of CRM Systems and business solution implementation
Demonstrable experience in Business Process Reengineering (BRP)
Strong knowledge of CRM issue diagnosing and troubleshooting
Working with Microsoft Dynamics 365 Customer Engagement as a Functional Consultant
Hands on experience deploying with Microsoft Power Platform solutions for customers in a variety of industries
Experience consulting with external clients on complex projects
Experience working with global teams on CRM technology implementation and maintenance projects
Experience working with offshore teams to facilitate project work
Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form

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We’re hiring a DevOps Engineer who’s passionate about automation, reliability, and scaling infrastructure for modern cloud-native applications. If you thrive in dynamic environments and love problem-solving at scale, we’d love to meet you!
🔧 Key Responsibilities
- Manage and support production systems with on-call rotations
- Deploy and maintain scalable infrastructure on AWS (ECS, EC2, EKS, S3, RDS, ELB, IAM, Lambda)
- Build infrastructure using Terraform
- Manage and monitor Kubernetes clusters and Docker containers
- Automate deployment and configuration using Ansible or similar tools
- Ensure systems reliability using robust monitoring and alerting tools
- Work with Linux OS, and network protocols like HTTP, DNS, SMTP, LDAP
- Manage services like Nginx, HAProxy, MySQL, SSH
- Collaborate with development, QA, and product teams
- Document systems and infrastructure best practices
✅ Required Skills
- 4+ years in DevOps, SRE, or Systems Administration
- Hands-on experience with AWS, Kubernetes, Docker
- Proficient with Terraform, Ansible, and Linux systems
- Strong understanding of networking, system logs, and debugging
- Excellent communication and documentation skills
About The Role:
The products/services of Eclat Engineering Pvt. Ltd. are being used by some of the leading institutions in India and abroad. Our services/Products are rapidly growing in demand. We are looking for a capable and dynamic Senior DevOps engineer to help setup, maintain and scale the infrastructure operations. This Individual will have the challenging responsibility of channelling our IT infrastructure and offering customer services with stringent international standard levels of service quality. This individual will leverage the latest IT tools to automate and streamline the delivery of our services while implementing industry-standard processes and knowledge management.
Roles & Responsibilities:
- Infrastructure and Deployment Automation: Design, implement, and maintain automation for infrastructure
provisioning and application deployment. Own the CI/CD pipelines and ensure they are efficient, reliable, and
scalable.
- System Monitoring and Performance: -Take ownership of monitoring systems and ensure the health and
performance of the infrastructure. Proactively identify and address performance bottlenecks and system issues.
- Cloud Infrastructure Management: Manage cloud infrastructure (e.g., AWS, Azure, GCP) and optimize resource
usage. Implement cost-saving measures while maintaining scalability and reliability.
- Configuration Management: Manage configuration management tools (e.g., Ansible, Puppet, Chef) to ensure
consistency across environments. Automate configuration changes and updates.
- Security and Compliance: Own security policies, implement best practices, and ensure compliance with industry
standards. Lead efforts to secure infrastructure and applications, including patch management and access controls.
- Collaboration with Development and Operations Teams: Foster collaboration between development and
operations teams, promoting a DevOps culture. Be the go-to person for resolving cross-functional infrastructure
issues and improving the development process.
- Disaster Recovery and Business Continuity: Develop and maintain disaster recovery plans and procedures. Ensure
business continuity in the event of system failures or other disruptions.
- Documentation and Knowledge Sharing: Create and maintain comprehensive documentation for configurations,
processes, and best practices. Share knowledge and mentor junior team members.
- Technical Leadership and Innovation: Stay up-to-date with industry trends and emerging technologies. Lead efforts
to introduce new tools and technologies that enhance DevOps practices.
- Problem Resolution and Troubleshooting: Be responsible for diagnosing and resolving complex issues related to
infrastructure and deployments. Implement preventive measures to reduce recurring problems.
Requirements:
● B.E / B.Tech / M.E / M.Tech / MCA / M.Sc.IT (if not should be able to demonstrate required skills)
● Overall 3+ years of experience in DevOps and Cloud operations specifically in AWS.
● Experience with Linux Administrator
● Experience with microservice architecture, containers, Kubernetes, and Helm is a must
● Experience in Configuration Management preferably Ansible
● Experience in Shell Scripting is a must
● Experience in developing and maintaining CI/CD processes using tools like Gitlab, Jenkins
● Experience in logging, monitoring and analytics
● An Understanding of writing Infrastructure as a Code using tools like Terraform
● Preferences - AWS, Kubernetes, Ansible
Must Have:
● Knowledge of AWS Cloud Platform.
● Good experience with microservice architecture, Kubernetes, helm and container-based technologies
● Hands-on experience with Ansible.
● Should have experience in working and maintaining CI/CD Processes.
● Hands-on experience in version control tools like GIT.
● Experience with monitoring tools such as Cloudwatch/Sysdig etc.
● Sound experience in administering Linux servers and Shell Scripting.
● Should have a good understanding of IT security and have the knowledge to secure production environments (OS and server software).
Job description
Kapture CRM is an enterprise-focused Service automation SaaS platform. We help 500+ enterprises in 14 countries to manage their customer service in a more intelligent, contextual way.
Responsibilities
- Manage and monitor all installed systems and infrastructure
- Install, configure, test and maintain operating systems, application software and system management tools
- Proactively ensure the highest levels of systems and infrastructure availability
- Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
- Maintain security, backup, and redundancy strategies
- Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
- Participate in the design of information and operational support systems
- Provide 2nd and 3rd level support
- Liaise with vendors and other IT personnel for problem resolution
Requirements:
- BS/MS degree in Computer Science, Engineering, or a related subject
- Proven working experience in installing, configuring and troubleshooting UNIX /Linux based environments.
- Solid experience in the administration and performance tuning of application stacks (e.g.,Tomcat, JVMS, Apache, NGINX, Email servers, Mysql)
- Solid Cloud experience AWS and Google Cloud
- Experience with virtualization and containerization (Dockers, Kubernetes, Eureka, Kafka)
- Experience with monitoring systems
- Experience with automation software (e.g., Puppet, cfengine, Chef)
- Solid scripting skills (e.g., shell scripts, Perl, Ruby, Python)
- Solid networking knowledge (OSI network layers, TCP/IP)
Website : https://www.kapturecrm.com/
Implementation Engineer
Implementation Engineer Duties and Responsibilities
- Understanding requirements from internal consumers about program functionality.
- Perform UAT tests on application with help of test cases and prepare documents for same and coordinate with team to resolve all issues within required timeframe and inform management of any delays.
- Collaborate with development team to design new programs for all client implementation activities and manage all communication with department to resolve all issues and assist implementation analyst to manage all production data.
- Perform research on all client issues and document all findings and implement all technical activities with help of JIRA.
- Assist internal teams to monitor all software implementation lifecycle and assist to track appropriate customization to all software for clients.
- Train technical staff on all OS and software issues and identify all issues in processes and provide solutions for same. Train other team members on processes, procedures, API functionality, and development specifications.
- Supervise/support crossed-functional teams to design, test and deploy to achieve on-time project completion.
- Implement, configure, and debug MySQL, JAVA, Redis, PHP, Node, ActiveMQ setups.
- Monitor and troubleshoot infrastructure utilizing SYSLOG, SNMP and other monitoring software.
- Install, configure, monitor and upgrade applications during installation/upgrade activities.
- Assisting team to identify network issue and help them with respective resolutions.
- Utilize JIRA for issue reporting, status, activity planning, tracking and updating project defects and tasks.
- Managing JIRA and tracking tickets to closure and follow-ups with team members.
- Troubleshoot software issues
- Provide on-call support as necessary
Implementation Engineer Requirements and Qualifications
- Bachelor’s degree in computer science, software engineering, or a related field
- Experience working with
- Linux & Windows Operating system
- Working on shell and bat scripts
- SIP/ISUP based solutions
- deploying / debugging Java, C++ based solutions.
- MySQL to install, backup, update and retrieve data
- Front-end or back-end software development for LINUX
- database management and security a plus
- Very good debugging and analytical skills
- Good Communication skills
Job Description
• Minimum 3+ yrs of Experience in DevOps with AWS Platform
• Strong AWS knowledge and experience
• Experience in using CI/CD automation tools (Git, Jenkins, Configuration deployment tools ( Puppet/Chef/Ansible)
• Experience with IAC tools Terraform
• Excellent experience in operating a container orchestration cluster (Kubernetes, Docker)
• Significant experience with Linux operating system environments
• Experience with infrastructure scripting solutions such as Python/Shell scripting
• Must have experience in designing Infrastructure automation framework.
• Good experience in any of the Setting up Monitoring tools and Dashboards ( Grafana/kafka)
• Excellent problem-solving, Log Analysis and troubleshooting skills
• Experience in setting up centralized logging for system (EKS, EC2) and application
• Process-oriented with great documentation skills
• Ability to work effectively within a team and with minimal supervision
Internshala is a dot com business with the heart of dot org.
We are a technology company on a mission to equip students with relevant skills & practical exposure through internships, fresher jobs, and online trainings. Imagine a world full of freedom and possibilities. A world where you can discover your passion and turn it into your career. A world where your practical skills matter more than your university degree. A world where you do not have to wait till 21 to taste your first work experience (and get a rude shock that it is nothing like you had imagined it to be). A world where you graduate fully assured, fully confident, and fully prepared to stake a claim on your place in the world.
At Internshala, we are making this dream a reality!
👩🏻💻 Your responsibilities would include-
- Building and maintaining operational tools for monitoring and analysis of AWS infrastructure and systems
- Actively monitoring the health and performance of all systems and performing benchmarking and tuning of system applications and operating systems
- Setting up container orchestration using Kubernetes or other orchestration system for a monolithic application
- Continually working with development engineers to design the best system architectures and solutions
- Troubleshooting and resolving issues in our development, test, and production environments
- Maintaining reliability of the system and being on-call for mission-critical systems
- Performing infrastructure cost analysis and optimization
- Ensure systems’ compliance with operational risk standards (e.g. network, firewall, OS, logging, monitoring, availability, resiliency)
- Building, mentoring and leading a team of young professionals, if the need arises
🍒 You will get-
- A chance to build and lead an awesome team working on one of the best recruitment and online trainings products in the world that impact millions of lives for the better
- Awesome colleagues & a great work environment
- Loads of autonomy and freedom in your work
💯 You fit the bill if-
- You are proficient with bash, git and git workflows
- You have 3-5 years of experience as a DevOps Engineer or similar software engineering role
- You have excellent attention to detail
- AWS certification preferred but not mandatory
Cloud native technologies - Kubernetes (EKS, GKE, AKS), AWS ECS, Helm, CircleCI, Harness, Severless platforms (AWS Fargate etc.)
Infrastructure as Code tools - Terraform, CloudFormation, Ansible
Scripting - Python, Bash
Desired Skills & Experience:
Projects/Internships with coding experience in either of Javascript, Python, Golang, Java etc.
Hands-on scripting and software development fluency in any programming language (Python, Go, Node, Ruby).
Basic understanding of Computer Science fundamentals - Networking, Web Architecture etc.
Infrastructure automation experience with knowledge of at least a few of these tools: Chef, Puppet, Ansible, CloudFormation, Terraform, Packer, Jenkins etc.
Bonus points if you have contributed to open source projects, participated in competitive coding platforms like Hackerearth, CodeForces, SPOJ etc.
You’re willing to learn various new technologies and concepts. The “cloud-native” field of software is evolving fast and you’ll need to quickly learn new technologies as required.
Communication: You like discussing a plan upfront, welcome collaboration, and are an excellent verbal and written communicator.
B.E/B.Tech/M.Tech or equivalent experience.

- AWS Cloud, CICD, Serverless setups, Monitoring Setup
- Performance setup, scalability in hands experience, Linux expertise, DevOps Operations
- AWS Cloud, CICD, Serverless setups, Monitoring Setup, Performance setup, scalability in hands experience, Linux expertise, DevOps Operations.
- Strong experience using Java programming languages or DevOps on Google Cloud.
- Strong communication skills.
- Experience in Agile methodologies
- Certification on Professional Google Cloud Data engineer will be an added advantage.
- Experience on Google Cloud Platform.
- Experience on Java or DevOps
Required Key Skills :
- Excellent verbal and written communication and interpersonal skills.
- Ability to work independently and within a team environment.
- Interpersonal skills
- GCP, Cloud, Programming
- Agile
- Java programming language or DevOps experience.
CTC- 4L - 7L










