MS Dynamics Functional Consultants
at Leading System Integration Company
CRM Functional Consultant
Country: Malaysia
Cities: Kuala Lumpur
Area of expertise: Customer Relationship Management (CRM)
Job Description
As a CRM Business Analysis Consultant, you are responsible for identifying, developing, and deploying end-user solutions in Customer Relationship Management (CRM) system. Through your deep functional knowledge and familiarity with the application, you ensure business requirements are adequately met and provide a variety of advisory services around project management, business process development, implementation support and end-user training as required. You also contribute to project planning, implementation, and requirements gathering efforts across CRM projects.
Responsibilities:
Translate business requirements into CRM business solutions
Identify key stakeholders for requirements gathering; elicits and documents requirements and validates against scope
Contribute to requirements management, including approval, communication, traceability, and re-use
Contribute to transfer of functional requirements to development and test team members- Leverage CRM workflow technology to automate business processes
Determine, in collaboration with business and IT stakeholders, patches and upgrades needed to the CRM system in order to meet evolving business requirements
Stay informed on updates and new releases in CRM technologies
Educates end users on CRM functionality, as needed
Skills:
You are excited about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, self-starter, and creative thinker. You are passionate about software and its potential to move organizations forward through innovation. You’re proud of your positive and lasting client relationships and the customizations and strategies you’ve built to tackle their business challenges.
Requirements:
At least 3 years of relevant work experience including CRM
Strong knowledge of CRM Systems and business solution implementation
Demonstrable experience in Business Process Reengineering (BRP)
Strong knowledge of CRM issue diagnosing and troubleshooting
Working with Microsoft Dynamics 365 Customer Engagement as a Functional Consultant
Hands on experience deploying with Microsoft Power Platform solutions for customers in a variety of industries
Experience consulting with external clients on complex projects
Experience working with global teams on CRM technology implementation and maintenance projects
Experience working with offshore teams to facilitate project work
Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form
Similar jobs
DevOps & Automation:
- Experience in CI/CD tools like Azure DevOps, YAML, Git, and GitHub. Capable of automating build, test, and deployment processes to streamline application delivery.
- Hands-on experience with Infrastructure as Code (IaC) tools such as Bicep (preferred), Terraform, Ansible, and ARM Templates.
Cloud Services & Architecture:
- Experience in Azure Cloud services, including Web Apps, AKS, Application Gateway, APIM, and Logic Apps.
- Good understanding of cloud design patterns, security best practices, and cost optimization strategies.
Scripting & Automation:
- Experience in developing and maintaining automation scripts using PowerShell to manage, monitor, and support applications.
- Familiar with Azure CLI, REST APIs, and automating workflows using Azure DevOps Pipelines.
Data Integration & ADF:
- Working knowledge or basic hands-on experience with Azure Data Factory (ADF), focusing on developing and managing data pipelines and workflows.
- Knowledge of data integration practices, including ETL/ELT processes and data transformations.
Application Management & Monitoring:
- Ability to provide comprehensive support for both new and legacy applications.
- Proficient in managing and monitoring application performance using tools like Azure Monitor, Log Analytics, and Application Insights.
- Understanding of application security principles and best practices.
Database Skills:
- Basic experience of SQL and Azure SQL, including database backups, restores, and application data management.
tools, build pile lines, deployment and production support.
• Maintaining mission critical day-to-day operations of the production processing platform and internal company resources.
• shall have sound and working knowledge of various devops tools like git, gitlab, jUnit, sonarqube, Jenkins, nagios etc.
• Shall have working knowledge of mentioned devOps tools.
• Analysing, executing and streamlining devops tools and practices.
• Automating processes with rights tools.
• Facilitating development process & operations.
• Establishing suitable devops channel across the organization.
• Setting up CI-CD to speed up software development and deployment process.
• Monitoring, reviewing and managing technical operations.
JOB DETAILS
What You'll Do
DevOps Engineer, Plum & Empuls
As DevOps Engineer, you are responsible to setup and maintain GIT repository, DevOps tools like Jenkins, UCD, Docker, Kubernetes, Jfrog Artifactory, Cloud monitoring tools, Cloud security.
Key Responsibilities
- Setup, configure, and maintain GIT repos, Jenkins, UCD, etc. for multi hosting cloud environments.
- Architect and maintain the server infrastructure in AWS. Build highly resilient infrastructure following industry best practices.
- Working on Docker images and maintaining Kubernetes clusters.
- Develop and maintain the automation scripts using Ansible or other available tools.
- Maintain and monitor cloud Kubernetes Clusters and patching when necessary.
- Working on Cloud security tools to keep applications secured.
- Participate in software development lifecycle, specifically infra design, execution, and debugging required to achieve successful implementation of integrated solutions within the portfolio.
- Required Technical and Professional Expertise.
- Minimum 4-6 years of experience in IT industry.
- Expertise in implementing and managing Devops CI/CD pipeline.
- Experience in DevOps automation tools. And Very well versed with DevOps Frameworks, Agile.
- Working knowledge of scripting using shell, Python, Terraform, Ansible or puppet or chef.
- Experience and good understanding in any of Cloud like AWS, Azure, Google cloud.
- Knowledge of Docker and Kubernetes is required.
- Proficient in troubleshooting skills with proven abilities in resolving complex technical issues.
- Experience with working with ticketing tools.
- Middleware technologies knowledge or database knowledge is desirable.
- Experience and well versed with Jira tool is a plus.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, San Francisco, and Dublin. Empuls works with over 100 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status
- Work towards improving the following 4 verticals - scalability, availability, security, and cost, for company's workflows and products.
- Help in provisioning, managing, optimizing cloud infrastructure in AWS (IAM, EC2, RDS, CloudFront, S3, ECS, Lambda, ELK etc.)
- Work with the development teams to design scalable, robust systems using cloud architecture for both 0-to-1 and 1-to-100 products.
- Drive technical initiatives and architectural service improvements.
- Be able to predict problems and implement solutions that detect and prevent outages.
- Mentor/manage a team of engineers.
- Design solutions with failure scenarios in mind to ensure reliability.
- Document rigorously to keep track of all changes/upgrades to the infrastructure and as well share knowledge with the rest of the team
- Identify vulnerabilities during development with actionable information to empower developers to remediate vulnerabilities
- Automate the build and testing processes to consistently integrate code
- Manage changes to documents, software, images, large web sites, and other collections of code, configuration, and metadata among disparate teams
- 7-10 years experience with secure SDLC/DevSecOps practices such as automating security processes within CI/CD pipeline.
- At least 4 yrs. experience designing, and securing Data Lake & Web applications deployed to AWS, Azure, Scripting/Automation skills on Python, Shell, YAML, JSON
- At least 4 years of hands-on experience with software development lifecycle, Agile project management (e.g. Jira, Confluence), source code management (e.g. Git), build automation (e.g. Jenkins), code linting and code quality (e.g. SonarQube), test automation (e.g. Selenium)
- Hand-on & Solid understanding of Amazon Web Services & Azure-based Infra & applications
- Experience writing cloud formation templates, Jenkins, Kubernetes, Docker, and microservice application architecture and deployment.
- Strong know-how on VA/PT integration in CI/CD pipeline.
- Experience in handling financial solutions & customer-facing applications
Roles
- Accelerate enterprise cloud adoption while enabling rapid and stable delivery of capabilities using continuous integration and continuous deployment principles, methodologies, and technologies
- Manage & deliver diverse cloud [AWS, Azure, GCP] DevSecOps journeys
- Identify, prototype, engineer, and deploy emerging software engineering methodologies and tools
- Maximize automation and enhance DevSecOps pipelines and other tasks
- Define and promote enterprise software engineering and DevSecOps standards, practices, and behaviors
- Operate and support a suite of enterprise DevSecOps services
- Implement security automation to decrease the loop between the development and deployment processes.
- Support project teams to adopt & integrate the DevSecOps environment
- Managing application vulnerabilities, Data security, encryption, tokenization, access management, Secure SDLC, SAST/DAST
- Coordinate with development and operations teams for practical automation solutions and custom flows.
- Own DevSecOps initiatives by providing objective, practical and relevant ideas, insights, and advice.
- Act as Release gatekeeper with an understanding of OWASP top 10 lists of vulnerabilities, NIST SP-800-xx, NVD, CVSS scoring, etc concepts
- Build workflows to ensure a successful DevSecOps journey for various enterprise applications.
- Understand the strategic direction to reach business goals across multiple projects & teams
- Collaborate with development teams to understand project deliverables and promote DevSecOps culture
- Formulate & deploy cloud automation strategies and tools
Skills
- Knowledge of the DevSecOps culture and principles.
- An understanding of cloud technologies & components
- A flair for programming languages such as Shell, Python, Java Scripts,
- Strong teamwork and communication skills.
- Knowledge of threat modeling and risk assessment techniques.
- Up-to-date knowledge of cybersecurity threats, current best practices, and the latest software.
- An understanding of programs such as Puppet, Chef, ThreatModeler, Checkmarx, Immunio, and Aqua.
- Strong know-how of Kubernetes, Docker, AWS, Azure-based deployments
- On the job learning for new programming languages, automation tools, deployment architectures
As part of the engineering team, you would be expected to have
deep technology expertise with a passion for building highly scalable products.
This is a unique opportunity where you can impact the lives of people across 150+
countries!
Responsibilities
• Develop Collaborate in large-scale systems design discussions.
• Deploying and maintaining in-house/customer systems ensuring high availability,
performance and optimal cost.
• Automate build pipelines. Ensuring right architecture for CI/CD
• Work with engineering leaders to ensure cloud security
• Develop standard operating procedures for various facets of Infrastructure
services (CI/CD, Git Branching, SAST, Quality gates, Auto Scaling)
• Perform & automate regular backups of servers & databases. Ensure rollback and
restore capabilities are Realtime and with zero-downtime.
• Lead the entire DevOps charter for ONE Championship. Mentor other DevOps
engineers. Ensure industry standards are followed.
Requirements
• Overall 5+ years of experience in as DevOps Engineer/Site Reliability Engineer
• B.E/B.Tech in CS or equivalent streams from institute of repute
• Experience in Azure is a must. AWS experience is a plus
• Experience in Kubernetes, Docker, and containers
• Proficiency in developing and deploying fully automated environments using
Puppet/Ansible and Terraform
• Experience with monitoring tools like Nagios/Icinga, Prometheus, AlertManager,
Newrelic
• Good knowledge of source code control (git)
• Expertise in Continuous Integration and Continuous Deployment setup using Azure
Pipeline or Jenkins
• Strong experience in programming languages. Python is preferred
• Experience in scripting and unit testing
• Basic knowledge of SQL & NoSQL databases
• Strong Linux fundamentals
• Experience in SonarQube, Locust & Browserstack is a plus
What you do :
- Developing automation for the various deployments core to our business
- Documenting run books for various processes / improving knowledge bases
- Identifying technical issues, communicating and recommending solutions
- Miscellaneous support (user account, VPN, network, etc)
- Develop continuous integration / deployment strategies
- Production systems deployment/monitoring/optimization
-
Management of staging/development environments
What you know :
- Ability to work with a wide variety of open source technologies and tools
- Ability to code/script (Python, Ruby, Bash)
- Experience with systems and IT operations
- Comfortable with frequent incremental code testing and deployment
- Strong grasp of automation tools (Chef, Packer, Ansible, or others)
- Experience with cloud infrastructure and bare-metal systems
- Experience optimizing infrastructure for high availability and low latencies
- Experience with instrumenting systems for monitoring and reporting purposes
- Well versed in software configuration management systems (git, others)
- Experience with cloud providers (AWS or other) and tailoring apps for cloud deployment
-
Data management skills
Education :
- Degree in Computer Engineering or Computer Science
- 1-3 years of equivalent experience in DevOps roles.
- Work conducted is focused on business outcomes
- Can work in an environment with a high level of autonomy (at the individual and team level)
-
Comfortable working in an open, collaborative environment, reaching across functional.
Our Offering :
- True start-up experience - no bureaucracy and a ton of tough decisions that have a real impact on the business from day one.
-
The camaraderie of an amazingly talented team that is working tirelessly to build a great OS for India and surrounding markets.
Perks :
- Awesome benefits, social gatherings, etc.
- Work with intelligent, fun and interesting people in a dynamic start-up environment.
- Define and document best practices and strategies regarding application deployment and infrastructure maintenance.
- Ensure limited system failure and increase up-time and availability of the various company apps.
- Understand the current application infrastructure and strive for making it better.
- Automate infrastructure and develop tools and processes to improve the customer experience and reduce support time.
- Work closely with a team of developers and solution strategists to develop, deploy and troubleshoot the deployment and infrastructure issues.
- Manage full application stacks from the OS through custom applications using Amazon cloud-based computing environments.
- Set up a monitoring stack.
- Implement the application’s CI/CD pipeline using the AWS stack. Increasingly automate and improve the testing plans and development workflows and tools.
- Work closely with the engineers to design networks, systems, and storage environments that effectively reflect business needs, security requirements, and service level requirements.
- Manage a continuous integration/continuous deployment methodology for the server-based technologies.
- Proficient in leveraging CI and CD tools to automate testing and deployment. Experience working in an Agile, fast-paced, DevOps environment.
- Support internal and external customers on multiple platforms.
- First point of contact for handling customer issues, providing guidance and recommendations to increase efficiency and reduce customer incidents.
- Learn on the job and explore new technologies with little supervision.
- In addition to providing customer support, will be responsible for helping build tools and processes necessary for excellent customer outcomes.
Skills:
- Experience with the core AWS services, plus the specifics mentioned in this job description.
- Experience working with at least one of the following languages: Node.js, Python, PHP, Ruby, Kotlin or Java.
- Proficient with Git and Git workflows and hosted enterprise Git solutions like GitHub.
- Ability to troubleshoot distributed systems.
- Experience with. AWS EKS Kubernetes infrastructure setup.
- Experience creating Cloud Formation Template to create Auto Scaling Groups, Route 53, DNS, back-end database, Elastic load balancer, VPCs, Subnets, Security Groups, Cloud Watch, S3, IAM roles, RDS DB instances, and to provide those instances and configure those resources to work together reducing the manual effort.
- Experience in deploying and monitoring microservices on Kubernetes, AWS ECS, and AWS EKS
- Security aware and ensures that all systems are security standards-compliant.
- Good background in Linux/Unix administration.
- Experience with building or maintaining cloud-native applications.
- Minimum 3-5 years of cloud development experience, preferably AWS
- Experience with CI/CD tools like Jenkins preferred.
- Good analytical and communication skills
- Bachelor’s Degree in Computer Science, Engineering or a related technical discipline