
MS Dynamics Functional Consultants
at Leading System Integration Company
CRM Functional Consultant
Country: Malaysia
Cities: Kuala Lumpur
Area of expertise: Customer Relationship Management (CRM)
Job Description
As a CRM Business Analysis Consultant, you are responsible for identifying, developing, and deploying end-user solutions in Customer Relationship Management (CRM) system. Through your deep functional knowledge and familiarity with the application, you ensure business requirements are adequately met and provide a variety of advisory services around project management, business process development, implementation support and end-user training as required. You also contribute to project planning, implementation, and requirements gathering efforts across CRM projects.
Responsibilities:
Translate business requirements into CRM business solutions
Identify key stakeholders for requirements gathering; elicits and documents requirements and validates against scope
Contribute to requirements management, including approval, communication, traceability, and re-use
Contribute to transfer of functional requirements to development and test team members- Leverage CRM workflow technology to automate business processes
Determine, in collaboration with business and IT stakeholders, patches and upgrades needed to the CRM system in order to meet evolving business requirements
Stay informed on updates and new releases in CRM technologies
Educates end users on CRM functionality, as needed
Skills:
You are excited about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, self-starter, and creative thinker. You are passionate about software and its potential to move organizations forward through innovation. You’re proud of your positive and lasting client relationships and the customizations and strategies you’ve built to tackle their business challenges.
Requirements:
At least 3 years of relevant work experience including CRM
Strong knowledge of CRM Systems and business solution implementation
Demonstrable experience in Business Process Reengineering (BRP)
Strong knowledge of CRM issue diagnosing and troubleshooting
Working with Microsoft Dynamics 365 Customer Engagement as a Functional Consultant
Hands on experience deploying with Microsoft Power Platform solutions for customers in a variety of industries
Experience consulting with external clients on complex projects
Experience working with global teams on CRM technology implementation and maintenance projects
Experience working with offshore teams to facilitate project work
Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form

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Mactores is a trusted leader among businesses in providing modern data platform solutions. Since 2008, Mactores have been enabling businesses to accelerate their value through automation by providing End-to-End Data Solutions that are automated, agile, and secure. We collaborate with customers to strategize, navigate, and accelerate an ideal path forward with a digital transformation via assessments, migration, or modernization.
We are looking for a DevOps Engineer with expertise in infrastructure as a code, configuration management, continuous integration, continuous deployment, automated monitoring for big data workloads, large enterprise applications, customer applications, and databases.
You will have hands-on technology expertise coupled with a background in professional services and client-facing skills. You are passionate about the best practices of cloud deployment and ensuring the customer expectation is set and met appropriately. If you love to solve problems using your skills, then join the Team Mactores. We have a casual and fun office environment that actively steers clear of rigid "corporate" culture, focuses on productivity and creativity, and allows you to be part of a world-class team while still being yourself.
What you will do?
- Automate infrastructure creation with Terraform, AWS Cloud Formation
- Perform application configuration management, and application-deployment tool enabling infrastructure as code.
- Take ownership of the Build and release cycle of the customer project.
- Share the responsibility for deploying releases and conducting other operations maintenance.
- Enhance operations infrastructures such as Jenkins clusters, Bitbucket, monitoring tools (Consul), and metrics tools such as Graphite and Grafana.
- Provide operational support for the rest of the Engineering team help migrate our remaining dedicated hardware infrastructure to the cloud.
- Establish and maintain operational best practices.
- Participate in hiring culturally fit engineers in the organization, help engineers make their career paths by consulting with them.
- Design the team strategy in collaboration with founders of the organization.
What are we looking for?
- 4+ years of experience in using Terraform for IaaC
- 4+ years of configuration management and engineering for large-scale customers, ideally supporting an Agile development process.
- 4+ years of Linux or Windows Administration experience.
- 4+ years of version control systems (git), including branching and merging strategies.
- 2+ Experience in working with AWS Infrastructure, and platform services.
- 2+ Experience in cloud automation tools (Ansible, Chef).
- Exposure to working on container services like Kubernetes on AWS, ECS, and EKS
- You are extremely proactive at identifying ways to improve things and to make them more reliable.
You will be preferred if
- Expertise in multiple cloud services provider: Amazon Web Services, Microsoft Azure, Google Cloud Platform
- AWS Solutions Architect Professional or Associate Level Certificate
- AWS DevOps Professional Certificate
Life at Mactores
We care about creating a culture that makes a real difference in the lives of every Mactorian. Our 10 Core Leadership Principles that honor Decision-making, Leadership, Collaboration, and Curiosity drive how we work.
1. Be one step ahead
2. Deliver the best
3. Be bold
4. Pay attention to the detail
5. Enjoy the challenge
6. Be curious and take action
7. Take leadership
8. Own it
9. Deliver value
10. Be collaborative
We would like you to read more details about the work culture on https://mactores.com/careers
The Path to Joining the Mactores Team
At Mactores, our recruitment process is structured around three distinct stages:
Pre-Employment Assessment:
You will be invited to participate in a series of pre-employment evaluations to assess your technical proficiency and suitability for the role.
Managerial Interview: The hiring manager will engage with you in multiple discussions, lasting anywhere from 30 minutes to an hour, to assess your technical skills, hands-on experience, leadership potential, and communication abilities.
HR Discussion: During this 30-minute session, you'll have the opportunity to discuss the offer and next steps with a member of the HR team.
At Mactores, we are committed to providing equal opportunities in all of our employment practices, and we do not discriminate based on race, religion, gender, national origin, age, disability, marital status, military status, genetic information, or any other category protected by federal, state, and local laws. This policy extends to all aspects of the employment relationship, including recruitment, compensation, promotions, transfers, disciplinary action, layoff, training, and social and recreational programs. All employment decisions will be made in compliance with these principles.
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4+ years of experience in IT and infrastructure
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2+ years of experience in Azure Devops
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Experience with Azure DevOps using both as CI / CD tool and Agile framework
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Practical experience building and maintaining automated operational infrastructure
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Experience in building React or Angular applications, .NET is must.
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Practical experience using version control systems with Azure Repo
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Developed and maintained scripts using Power Shell, ARM templates/ Terraform scripts for Infrastructure as a Code.
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Experience in Linux shell scripting (Ubuntu) is must
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Hands on experience with release automation, configuration and debugging.
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Should have good knowledge of branching and merging
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Integration of tools like static code analysis tools like SonarCube and Snky or static code analyser tools is a must.


Requirements
You will make an ideal candidate if you have:
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Experience of building a range of Services in a Cloud Service provider
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Expert understanding of DevOps principles and Infrastructure as a Code concepts and techniques
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Strong understanding of CI/CD tools (Jenkins, Ansible, GitHub)
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Managed an infrastructure that involved 50+ hosts/network
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3+ years of Kubernetes experience & 5+ years of experience in Native services such as Compute (virtual machines), Containers (AKS), Databases, DevOps, Identity, Storage & Security
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Experience in engineering solutions on cloud foundation platform using Infrastructure As Code methods (eg. Terraform)
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Security and Compliance, e.g. IAM and cloud compliance/auditing/monitoring tools
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Customer/stakeholder focus. Ability to build strong relationships with Application teams, cross functional IT and global/local IT teams
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Good leadership and teamwork skills - Works collaboratively in an agile environment
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Operational effectiveness - delivers solutions that align to approved design patterns and security standards
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Excellent skills in at least one of following: Python, Ruby, Java, JavaScript, Go, Node.JS
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Experienced in full automation and configuration management
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A track record of constantly looking for ways to do things better and an excellent understanding of the mechanism necessary to successfully implement change
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Set and achieved challenging short, medium and long term goals which exceeded the standards in their field
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Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences
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Built effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same
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A successful track record of delivering complex projects and/or programmes, utilizing appropriate techniques and tools to ensure and measure success
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A comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes
Essential Skills :
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Demonstrable Cloud service provider experience - infrastructure build and configurations of a variety of services including compute, devops, databases, storage & security
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Demonstrable experience of Linux administration and scripting preferably Red Hat
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Experience of working with Continuous Integration (CI), Continuous Delivery (CD) and continuous testing tools
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Experience working within an Agile environment
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Programming experience in one or more of the following languages: Python, Ruby, Java, JavaScript, Go, Node.JS
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Server administration (either Linux or Windows)
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Automation scripting (using scripting languages such as Terraform, Ansible etc.)
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Ability to quickly acquire new skills and tools
Required Skills :
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Linux & Windows Server Certification
Job Description
Please connect me on Linkedin or share your Resume on shrashti jain
• 8+ years of overall experience and relevant of at least 4+ years. (Devops experience has be more when compared to the overall experience)
• Experience with Kubernetes and other container management solutions
• Should have hands on and good understanding on DevOps tools and automation framework
• Demonstrated hands-on experience with DevOps techniques building continuous integration solutions using Jenkins, Docker, Git, Maven
• Experience with n-tier web application development and experience in J2EE / .Net based frameworks
• Look for ways to improve: Security, Reliability, Diagnostics, and costs
• Knowledge of security, networking, DNS, firewalls, WAF etc
• Familiarity with Helm, Terraform for provisioning GKE,Bash/shell scripting
• Must be proficient in one or more scripting languages: Unix Shell, Perl, Python
• Knowledge and experience with Linux OS
• Should have working experience with monitoring tools like DataDog, Elk, and/or SPLUNK, or any other monitoring tools/processes
• Experience working in Agile environments
• Ability to handle multiple competing priorities in a fast-paced environment
• Strong Automation and Problem-solving skills and ability
• Experience of implementing and supporting AWS based instances and services (e.g. EC2, S3, EBS, ELB, RDS, IAM, Route53, Cloudfront, Elasticache).
•Very strong hands with Automation tools such Terraform
• Good experience with provisioning tools such as Ansible, Chef
• Experience with CI CD tools such as Jenkins.
•Experience managing production.
• Good understanding of security in IT and the cloud
• Good knowledge of TCP/IP
• Good Experience with Linux, networking and generic system operations tools
• Experience with Clojure and/or the JVM
• Understanding of security concepts
• Familiarity with blockchain technology, in particular Tendermint
Requirements:-
- Bachelor’s Degree or Master’s in Computer Science, Engineering,Software Engineering or a relevant field.
- Strong experience with Windows/Linux-based infrastructures, Linux/Unix administration.
- knowledge of Jira, Bitbucket, Jenkins, Xray, Ansible, Windows and .Net. as their Core Skill.
- Strong experience with databases such as SQL, MS SQL, MySQL, NoSQL.
- Knowledge of scripting languages such as Shell Scripting /Python/ PHP/Groovy, Bash.
- Experience with project management and workflow tools such as Agile, Jira / WorkFront etc.
- Experience with open-source technologies and cloud services.
- Experience in working with Puppet or Chef for automation and configuration.
- Strong communication skills and ability to explain protocol and processes with team and management.
- Experience in a DevOps Engineer role (or similar role)
- AExperience in software development and infrastructure development is a plus
Job Specifications:-
- Building and maintaining tools, solutions and micro services associated with deployment and our operations platform, ensuring that all meet our customer service standards and reduce errors.
- Actively troubleshoot any issues that arise during testing and production, catching and solving issues before launch.
- Test our system integrity, implemented designs, application developments and other processes related to infrastructure, making improvements as needed
- Deploy product updates as required while implementing integrations when they arise.
- Automate our operational processes as needed, with accuracy and in compliance with our security requirements.
- Specifying, documenting and developing new product features, and writing automating scripts. Manage code deployments, fixes, updates and related processes.
- Work with open-source technologies as needed.
- Work with CI and CD tools, and source control such as GIT and SVN.
- Lead the team through development and operations.
- Offer technical support where needed, developing software for our back-end systems.
Specific responsibilities commensurate with experience and include:
- Ability to react quickly and effectively to identify and resolve issues that heavily impact CI/CD system (immediate mitigation of impact, long-term resolution including strategies for risk mitigation/monitoring/alert for proactive resolution of potential future occurrences)
- Design, develop, unit test, and implement build automation scripts including environment configuration validation processes
- Automate and improve development process by evaluation and introduction of new tools and scripts, and manage their life cycle and validation
- Determine branching strategy and maintain branches for various components, products, and product lines
- Come up with solutions to open-ended problems that focus on workflow improvements for the Software department
- Address issues with well-defined requirements efficiently; come up with short-term and long-term solutions and staged deployment strategies
- Self-driven-- takes action to move tickets from start to completion with minimal oversight
- Ability to communicate with and consider perspectives of stakeholders including but not limited to: IT, software development, verification
- Ability to break down a problem into smaller components and solve them in a logical, controlled, clearly explainable approach
- Lead the creation and maintenance of a pre-production environment as a testbed for build process improvements and changes before deployment to the production environment
- Gather metrics via direct input, data based on analysis of developer working habits analysis and pain points to assess current state and areas requiring further improvement
- Define chain of communication and immediate paths of action in the case of a build fault state
- Ability to work within constraints of the internal network without access to commercial cloud solutions
- Create metrics that define ‘efficiency’ and ‘reliability’ in measurable terms, and track them
- Perform static code and security analysis
- Design and execute unit tests and perform code coverage analysis
- Able to work in Agile development team environment
Key Requirement & Qualifications:
- Bachelor’s degree (or higher) in Electrical Engineering, Computer Engineering, Computer Science or equivalent
- 6+ years (minimum) experience handling Build, Release, and Deployment of software on Windows and/or Linux environments (on-premise)
- Experience with the development and deployment of CM processes and tools
- Build automation for .NET using TeamCity (Jenkins is an asset)
- Scripting languages: Windows batch scripting, Powershell, Ant/NAnt
- Source control systems usage, branching strategies, and workflow (Git preferred, Subversion)
- 6+ years of hands-on programming experience with C# and .NET (both Framework and Core)
- Troubleshooting and debugging-- what information to gather when there are issues with CI/CD system, and how to gather it (i.e., analyzing network communication? Windows crash dumps, java logs, etc.)
- 6+ years (minimum) in web/desktop application software development experience
- Excellent problem solving, critical and analytical thinking
- Strong team player who understands SDLC and QA methodologies
- A professional, results-oriented individual with a high degree of self-motivation
- Excellent written and verbal communication skills and the ability to coordinate work/activities with multiple software/IT teams
- Working with virtual machines and build management on virtual machines (VMware preferred).
- Managing configurations for multiple build environments
- OS administration and scripting experience (Windows is a must, Linux desired)
- Experience with test automation tools (NUnit, customer inhouse frameworks) and strategies is an asset
- Creation and maintenance of monitoring and alert systems (Zabbix)
- Familiarity with databases (SQL-based) - create, modify, optimize (via script)
- Data and metrics gathering, aggregation, and reporting
- Experience with work management and documentation tools: JIRA and Confluence
- Mandatory: Docker, AWS, Linux, Kubernete or ECS
- Prior experience provisioning and spinning up AWS Clusters / Kubernetes
- Production experience to build scalable systems (load balancers, memcached, master/slave architectures)
- Experience supporting a managed cloud services infrastructure
- Ability to maintain, monitor and optimise production database servers
- Prior work with Cloud Monitoring tools (Nagios, Cacti, CloudWatch etc.)
- Experience with Docker, Kubernetes, Mesos, NoSQL databases (DynamoDB, Cassandra, MongoDB, etc)
- Other Open Source tools used in the infrastructure space (Packer, Terraform, Vagrant, etc.)
- In-depth knowledge on Linux Environment.
- Prior experience leading technical teams through the design and implementation of systems infrastructure projects.
- Working knowledge of Configuration Management (Chef, Puppet or Ansible preferred) Continuous Integration Tools (Jenkins preferred)
- Experience in handling large production deployments and infrastructure.
- DevOps based infrastructure and application deployments experience.
- Working knowledge of the AWS network architecture including designing VPN solutions between regions and subnets
- Hands-on knowledge with the AWS AMI architecture including the development of machine templates and blueprints
- He/she should be able to validate that the environment meets all security and compliance controls.
- Good working knowledge of AWS services such as Messaging, Application Services, Migration Services, Cost Management Platform.
- Proven written and verbal communication skills.
- Understands and can serve as the technical team lead to oversee the build of the Cloud environment based on customer requirements.
- Previous NOC experience.
- Client Facing Experience with excellent Customer Communication and Documentation Skills

