11+ Fraud management Jobs in Chennai | Fraud management Job openings in Chennai

We are seeking a Security Program Manager to effectively drive Privacy & Security Programs in collaboration with cross functional teams. You will partner with engineering leadership, product management and development teams to deliver more secure products.

Roles & Responsibilities:

• Work with multiple stakeholders across various departments such as IT, Engineering, Business, Legal, Finance etc to implement controls defined in policies and processes.
• Manage projects with security and audit requirements with internal and external teams and serve as a liaison among all stakeholders.
• Managing penetration tests and security reviews for core applications and APIs.
• Identify, create and guide on privacy and security requirements considering applicable Data Protection Laws and implement them across software modules developed at Netmeds.
• Brainstorm with engineering teams to figure out how privacy and security controls can be applied to Netmeds tech stack.
• Coordination with Infra Teams and Dev Teams on DB and application hardening, standardization of server images / containerization.
• Assess vendors' security posture before onboarding them and after they qualify, review their security posture at a set frequency.
• Manage auditors and ensure compliance for ISO 27001 and other data privacy audits.
• Answer questions or resolve issues reported by the external security researchers & bug bounty hunters.
• Investigate privacy breaches.
• Educate employees on data privacy & security.
• Prioritize security requirements based on their severity of impact and product roadmap.
• Maintain a balance of security and business values across the organisation.

 Required Skills:

• Web Application Security, Mobile Application Security, Web Application Firewall, DAST, SAST, Cloud Security (AWS), Docker Security, Manual Penetration Testing.
• Good hands-on experience in handling tools such as vulnerability scanners, Burp suite, patch management, web filtering & WAF.

• Familiar with cloud hosting technologies (ex. AWS, Azure). Understanding of IAM, RBAC, NACLs, and KMS.

• Experience in Log Management, Security Event Correlation, SIEM.
• Must have strong interpersonal skills and should be able to communicate complex ideas seamlessly in written and verbal communication.

Good to Have Skills:

• Online Fraud Prevention.
• Bug Bounty experience.
• Security Operations Center (SOC) management.
• Experience with Amazon AWS services (EC2, S3, VPC, RDS, Cloud watch).
• Experience / Knowledge on tools like Fortify and Nessus.
• Experience in handling logging tools on docker container images (ex. Fluentd).

PluginLive Technologies-  a recruitment tech company is hiring for First Source

About the organization:

Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM  partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.

One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.

Role Name- Customer Service Trainee

Type- Apprenticeship

Qualification & Background: Graduate (Fresher/BPO Experienced)

Location: Bengaluru, Mumbai and Chennai

Stipend

Chennai- 13k  (Backend role- DATA)

Bangalore- 18k (Voice and Email Chat role)

Mumbai- 18k (Voice and Email Chat role)

Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.

Work Type- Rotational Shifts

Pls note- Cab services will be provided to all the employees working during night shifts.

Position Requirements

- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.

Essential Skills:

• Willingness to work in rotating shifts (including night shifts)- 5 days a week.
• Communicate effectively, both orally and in writing.
• Flexibility to meet business requirements and fluctuating workload
• Organize, prioritize, and schedule work assignments.
• Hardworking and Smart working attitude with openness to feedback
• Have acceptable typing speed of at least 20 WPM/90% Accuracy

Roles & Responsibilities 

This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.

• Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
• Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
• Grasp, comprehend & clear the training period with relevant tollgate scores.
• Attend all team briefing/meetings/coaching on a timely basis.
• Be knowledgeable of regular process changes provided.
• Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
• Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
• Adhere to Company Code of Conduct & policies laid by the HR
• Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
• Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
• On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
• Act as a team player and coordinate work respectfully with fellow members in co-ordination.
• Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
• Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
• Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
• Work closely with team leader by implementing the coaching aspects discussed for self and career development.

We are looking for a Product Manager to lead the Zolvit 360 product. Zolvit 360 is a platform which leverages cutting-edge AI to help 10,000 Indian SMEs stay on top of compliances. Be it legal, accounting, tax or secretarial. As the Zolvit 360 PM, you will ensure Zolvit 360 is accurate, easy to use, and consistently engaging to drive monthly active users (MAU).

Key Responsibilities

1. Use Your Domain Expertise:

●    Apply your knowledge of Indian compliances to shape Zolvit 360’s features and workflows.

●    Spot opportunities for AI automation to make compliance filing simpler and faster.

●    Stay updated on regulatory changes and ensure Zolvit 360 evolves to meet the latest requirements.

2. Build a Great Product:

●    Own the product roadmap, ensuring every update adds value and solves real user problems.

●    Work with engineering, design, and other teams to deliver high-quality features, on time.

●    Listen to users through feedback and research to improve the product.

●    Track product performance using analytics tools to measure success and make adjustments as needed.

3. Deliver Business Value:

●    Create opportunities for cross-sell, so that users discover and purchase other compliance services

Collaborate with sales and compliance delivery teams to drive adoption.

What We’re Looking For

Preferred Qualifications:

●    Chartered Accountant (CA) with 2–3 years of product management experience

●    Alternatively, 2–3 years of product management experience in compliance-tech, with a strong understanding of the regulatory landscape.

Why Join Us?

●    Make a Difference: Leverage your expertise to build a product that blends compliance & AI to simplify life for Indian SMEs

●    Shape the Future: Lead one of Zolvit's flagship products, in a fast-growing market.

●    Grow with Us: Collaborate with a talented team while building cutting-edge AI & PM skills.

The key skills and expertise needed are:

1. eCommerce/Retail experience can be optional but needs to have experience with any high volume customer facing web/mobile site

2. Web Development, Front End Development, AND In the browser performance profiling

3. Java, Spring Boot, React, Node, Redux, Webpack, Microservices, AND experience with AWS technologies to make the overall application stack more resilient

4. Performance Profiling of web/mobile experiences and experience with working in CICD environment

5. Experience working with Web based and mobile ecommerce sites or similar public facing websites with high customer volume

6. Needs to be able to work at the code level doing performance profile to evaluate how the website and associated digital platform is built to find performance improvement opportunities

Title: Senior Business Analyst

Job Location: Hyderabad, Chennai, Cochin, Bangalore, Delhi, Kolkata, Pune

Experience: 9+ years

Important Note: We are hiring for a Techno-Functional Business Analyst with background as a Developer (preferably Java or .Net). We are looking for a candidate who is expertise in providing business solutions.

Business Analysts conduct market analyses, analyzing both product lines and the overall profitability of the business. In addition, they develop and monitor data quality metrics and ensure business data and reporting needs are met. Strong technology, analytical and communication skills are must-have traits

Essential Responsibilities:

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Staying up to date on the latest process and IT advancements to automate and modernize systems.
• Conducting meetings and presentations to share ideas and findings.
• Understand the business requirements and documenting and translating into features / user stories.
• Ensure the system design is perfect as per the needs of the customer. Participating in functionality testing and user acceptance testing of the new features.
• Developing business artifacts in relate to the client business and conducting formal training sessions for the team.
• Acting as a coach on assigned projects and assignments; and providing business related direction and clarification to the developers and other project stakeholders.
• Develop a team culture where everyone thinks from end user perspective.
• Performing requirements analysis.
• Documenting and communicating the results of your efforts.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Working closely with clients, technicians, and managerial staff.
• Providing leadership, training, coaching, and guidance to junior staff.
• Allocating resources and maintaining cost efficiency.
• Ensuring solutions meet business needs and requirements.
• Performing user acceptance testing.
• Managing projects, developing project plans, and monitoring performance.
• Updating, implementing, and maintaining procedures.
• Prioritizing initiatives based on business needs and requirements.
• Serving as a liaison between stakeholders and users.
• Managing competing resources and priorities.
• Monitoring deliverables and ensuring timely completion of projects.

Requirements:

• A bachelor’s degree in business or related field or an MBA.
• A minimum of 5 years of experience in business analysis or a related field.
• Should be from development background.
• should be a business solution expertise.
• Exceptional analytical and conceptual thinking skills.
• Insurance Domain experience is must.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Advanced technical skills.
• Excellent documentation skills.
• Fundamental analytical and conceptual thinking skills.
• Experience creating detailed reports and giving presentations.

This Noida based startup is disrupting the F&B industry by helping eateries increase their profit margin and saving time on labour.

Our client is a software-as-a-service(SaaS) startup that connects restaurants and suppliers by digitising the procurement process. It enables eateries to understand purchasing trends, auto-create purchase orders, anticipate stock out dates, set low-stock alerts, among others. The team also provides training to restaurant members on effectively using the solution. Founded by IIT Kanpur graduates, this new age venture already has more than 1,500 outlets registered on its platform and has helped restaurants reduce their operational costs by 8-10%. It also generates monthly transactions worth $1.3 million.

• Acquiring new clients by pitching the company’s products/services via phone calls as well as in-person meeting.
• Demonstrating and presenting the company’s product (SAAS) to the clients.
• Following up on the generated leads to convert them into potential business for the company.
• Updating and maintaining data on a real-time basis for sales pipeline on CRM.
• Building and maintaining professional relationship with new potential clients and existing clients.
• Frequent travelling (local & outstation) to meet customers, go-to-market plans
• Tracking competition and building strategies to keep competitive edge.

What you need to have:

• 2-5 years of B2B SAAS sales experience
• Proven ability to achieve targets
• Strong in building rapport with customers
• Excellent communication and negotiation skills
• Open for Frequent travelling (local & outstation)    
• Good expertise in regional language Kannada or Tamil or Bengali.    

• Design and implement cross-platform applications with Dart/Flutter using Bloc and Provider.
• Take the initiative to suggest technical improvements and direction.
• Collaborate cross-functionally with UX, marketing, product management, engineering, and leadership.
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Perform load testing, participate in code reviews, write tests, and conduct troubleshooting to ensure uptime for live systems.

• You have at least 3 years of experience working as a software engineer.
• You have at least 2 years of experience developing Android applications and deep insights into Android as an operating system.
• At least 1 year of Flutter development and should have at least 1 Flutter App live in stores.
• You have strong and validated interpersonal skills, particularly in the realm of collaborating with internal or external developer customers.
• Willingness and desire to learn new technologies and frameworks.

• Work anywhere from India
• Flexible work hours
• Growing team and opportunity to learn and do more.

Minimum Qualifications:

• Minimum 5 years of experience with Java platform and technologies.
• Minimum 5 years of experience with HTML5, CSS and Angular.
• Experience with enterprise level application design and development is a must.
• Expert level knowledge in Java Spring framework, JHipster, PostgreSQL, HTML5, Angular, CSS
• Must have previously worked in an environment using version control systems such as Bitbucket.
• Good knowledge of RDBMS such as Postgres and MySQL. Should be proficient in SQL and assessing performance of queries. Some ability to monitor and maintain the database is needed.
• Experience with AWS RDS is MUST.
• Minimum 3 years of experience deploying Java applications on the AWS cloud.
• Ability to handle front-end development (Angular JS) is a MUST.
• Experience working with Monday, Atlassian project management tools (JIRA/Bitbucket/Confluence) or similar is a must.