Senior Account Manager

About MyOperator:

MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across diverse industries with innovative SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are dedicated to delivering excellence through cutting-edge technology and exceptional customer service.

About the Role:

Are you a results-driven and detail-oriented professional with a strong understanding of telecom regulations and backend operations? We are seeking a dynamic Compliance Analyst - Operations to take ownership of backend operations, vendor management, and ensure full adherence to telecom-related compliances.

This role requires a deep understanding of telecom infrastructure, data center operations, and regulatory frameworks. You will be instrumental in driving compliance, optimizing operational processes, supporting strategic business growth, and mitigating potential operational and compliance risks.

Key Responsibilities:

• Regulatory Compliance: Ensure adherence to all telecom-related laws, licenses, and regulatory guidelines (TRAI, DoT, etc.). Stay updated on compliance mandates, coordinate audits and filings, and manage relationships with regulatory bodies.
• Telecom Procurement & Vendor Management: Conduct end-to-end procurement of telecom resources and services, ensuring cost efficiency, SLA adherence, and compliance in vendor contracts. Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews.
• Data Center Operations: Oversee procurement and resource planning for data center infrastructure, monitor performance, identify areas for optimization and regulatory alignment, and ensure adherence to relevant security standards.
• Vendor Governance: Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. Manage relationships with key vendors.
• Asset & Infrastructure Troubleshooting: Manage technical troubleshooting, minimize downtime, and ensure preventive maintenance protocols for telecom infrastructure and data centers.
• Ticketing & Issue Resolution: Handle operational queries via ticketing system, conduct root cause analysis, and suggest process improvements.
• SOPs & Process Development: Define, document, and suggest Standard Operating Procedures (SOPs) across telecom, compliance, and operations functions. Identify opportunities for automation in operational processes.
• Data Management & Reporting: Collect and analyze data from internal and external sources to support management decision-making. Develop dashboards and reports for operational visibility and monitor Key Performance Indicators (KPIs) for backend operations and compliance.
• Cross-functional Collaboration: Work with internal teams to align operational strategies with business objectives and compliance standards.
• Audit & Cost Optimization Support: Assist in telecom/vendor audits (internal and external) and contribute to cost-efficiency initiatives across operations. Familiarity with audit frameworks is desirable.
• Risk Management & Mitigation: Identify potential operational and compliance risks and develop and implement mitigation strategies.
• Stakeholder Management: Interact and manage relationships with external stakeholders like regulatory bodies and auditors.
• Admin Oversight: Manage end-to-end admin tasks including facility coordination, vendor contracts, and support services to ensure smooth daily operations.

Requirements:

• Education: Post Graduate (MBA preferred).
• Experience: Minimum 3-5 years of experience in backend operations, with mandatory exposure to telecom infrastructure and telecom regulatory compliance.

Skills:

• Deep understanding of the telecom regulatory landscape (TRAI, DoT, etc.).
• Strong vendor management and negotiation skills, including SLA adherence.
• Knowledge of telecom and data center infrastructure operations and relevant security standards.
• Ability to design and optimize operational workflows and SOPs.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Working knowledge of data reporting tools like Google Data Studio, AWS QuickSight, etc.
• Strong communication and analytical skills.
• Experience of working with ticketing systems.
• Basic project management skills.
• Certifications: Relevant certifications (e.g., ITIL, specific telecom certifications, compliance-related certifications) are a plus.
• Understanding of SLAs and KPIs: Proven ability to understand, define, and monitor Key Performance Indicators (KPIs) for backend operations and compliance.
• Location: Candidates must be based in Delhi/NCR.

Other Requirements:

• Willingness to work flexible hours and roster-based shifts (including Sundays).
• Comfortable with a 6-day workweek.
• Location: Work-from-office (Noida, Sector 2).
• Willing to travel to data centers across India when needed.
• Flexibility in communication with both technical and non-technical stakeholders.
• Proactive and solution-oriented approach to challenges.

Benefits:

• Competitive salary aligned with industry standards and experience.
• Opportunity to work at the intersection of compliance, operations, and telecom infrastructure.
• Exposure to strategic and high-impact operational roles across telecom and data center verticals.
• A dynamic and collaborative work environment with growth potential.
• On-the-job learning in telecom regulations, infra compliance, and vendor governance.
• Potential for growth within the organization.
• Exposure to new and innovative technologies in the telecom and data center space (if applicable).
• Specific training opportunities in telecom regulations or technologies (if applicable).

REQUIREMENTS:

• Experience: 1-2 years in outbound sales (B2B, SaaS, or IT Sales preferred).
• Strong ability to independently generate leads through various platforms and tools.
• Proven track record in nurturing leads and closing deals.
• Bachelor’s degree in business, Marketing, or a related field.
• Exceptional communication and interpersonal skills.
• Target-driven with excellent negotiation and problem-solving abilities.
• Familiarity with CRM tools and outbound sales strategies.
• Knowledge of AI, Machine Learning, or emerging technologies is a plus.
• Open to working onsite in Bangalore.

KEY RESPONSIBILITIES:

Outbound Lead Generation & Prospecting:

• Identify and qualify high-potential leads through cold calling, email outreach, and networking.
• Leverage online platforms, Gohigh Level and tools to build and maintain a robust lead pipeline.
• Develop creative and personalized outreach strategies to engage prospects.

Client Engagement & Relationship Building:

• Initiate contact with prospective clients to understand their needs and present tailored solutions.
• Build long-term relationships with clients through consistent follow-ups and support.
• Conduct product demonstrations to showcase the value of Orai's AI solutions.

Sales Pitching & Deal Closure:

• Develop persuasive sales pitches and proposals for outbound prospects.
• Address objections and negotiate contracts, pricing, and terms to secure deals.
• Drive the sales process from initial outreach to closing the deal.

Pipeline Management & Target Achievement:

• Maintain an organized and up-to-date sales pipeline, ensuring consistent progress toward targets.

·      Consistently achieve or exceed monthly sales quotas and KPIs.

·      Strong skills in addressing objections, negotiating contracts, and finalizing deals.

Market Research & Sales Insights:

• Stay informed on industry trends, competitor strategies, and market conditions.
• Use insights to refine outbound sales strategies and identify new opportunities.

·      Understanding of AI, Machine Learning, SaaS, or emerging technologies.

·      Hands-on experience with CRM tools for managing and analyzing sales activities.

Reporting & Analytics:

• Keep accurate records of all sales activities and interactions in the CRM.
• Prepare and share regular sales performance reports with the team.

We are seeking a highly skilled and experienced Senior Flutter Consultant to join our team. As a Senior Flutter Consultant, you will play a critical role in developing innovative and user-friendly mobile applications for our clients. You will collaborate with cross-functional teams, including designers, developers, and project managers, to deliver high-quality solutions that meet our clients' business objectives.

Responsibilities:

1. Develop and maintain Flutter applications for iOS and Android platforms.
2. Collaborate with designers and developers to translate wireframes and UI designs into fully functional mobile applications.
3. Provide technical expertise and guidance to the development team regarding best practices for Flutter application development.
4. Write clean, efficient, and maintainable code that adheres to industry standards and project requirements.
5. Conduct code reviews and provide constructive feedback to ensure code quality and performance optimization.
6. Troubleshoot and debug issues, identify bottlenecks, and propose effective solutions to technical challenges.
7. Stay updated with the latest trends and advancements in the Flutter framework and mobile app development.
8. Mentor and coach junior developers, sharing knowledge and promoting a culture of continuous learning and improvement.
9. Collaborate with project managers and clients to understand their requirements, provide technical insights, and deliver solutions within the agreed timelines.
10. Participate in Agile/Scrum development processes, including sprint planning, backlog grooming, and daily stand-ups.

Requirements:

1. Bachelor's degree in Computer Science, Engineering, or a related field.
2. Minimum 3 years of professional experience in mobile application development, with at least 2 years of hands-on experience with Flutter.
3. Strong proficiency in Dart programming language and Flutter framework.
4. Extensive experience in building and deploying mobile applications on both iOS and Android platforms.
5. Solid understanding of software development principles, including object-oriented programming, design patterns, and architectural best practices.
6. Experience with RESTful APIs, third-party integrations, and asynchronous programming.
7. Knowledge of version control systems (e.g., Git) and experience with collaborative development workflows (e.g., GitFlow).
8. Familiarity with mobile app testing frameworks and tools, such as Flutter testing framework, XCTest, and Espresso.
9. Excellent problem-solving and debugging skills, with the ability to analyze complex issues and propose effective solutions.
10. Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and clients.
11. Experience working in an Agile/Scrum development environment.
12. Proven ability to meet deadlines and deliver high-quality work in a fast-paced, dynamic environment.

Preferred Qualifications:

1. Experience with hybrid app development frameworks (e.g., React Native) is a plus.
2. Knowledge of backend technologies, such as Node.js or Firebase, for building APIs and integrating with databases.
3. Contributions to open-source projects or personal Flutter app projects.
4. Certifications related to mobile app development or Flutter.

Join our team and contribute to the development of cutting-edge mobile applications using Flutter. As a Senior Flutter Consultant, you will have the opportunity to work on diverse projects, leverage your expertise, and make a significant impact on our clients' businesses.

Most companies try to meet expectations, dunnhumby exists to defy them. Using big data, deep expertise and AI-driven platforms to decode the 21^st century human experience – then redefine it in meaningful and surprising ways that put customers first. Across digital, mobile and retail. For brands like Tesco, Coca-Cola, Procter & Gamble and PepsiCo.

We’re looking for an Applied Data Scientist who expects more from their career. It’s a chance to apply your expertise to distil complex problems into compelling insights using the best of machine learning and human creativity to deliver effective and impactful solutions for clients. Joining our advanced data science team, you’ll investigate, develop, implement and deploy a range of complex applications and components while working alongside super-smart colleagues challenging and rewriting the rules, not just following them.

What we expect from you 

• Degree in Statistics, Maths, Physics, Economics or similar field
• Programming skills (Python and SQL are a must have)
• Analytical Techniques and Technology
• Experience with and passion for connecting your work directly to the customer experience, making a real and tangible impact.
• Logical thinking and problem solving
• Strong communication skills
• Statistical Modelling and experience of applying data science into client problems
• 2 to 5 years of experience required

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not.

Plus, thoughtful perks, like early finish Friday and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Women’s Network, dh Proud, dh Parent’s & Carer’s, dh One and dh Thrive as the living proof. Everyone’s invited.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

Job Description :

LOCATION: Bangalore

• You have experience of 2-4 years in building high-performance consumer-facing mobile applications at Product companies of a decent scale.
• You can write code preferably in Golang and Python.
• You have experience with debugging production issues and writing RCAs.
• You have demonstrable stories of being on-call and how outages have been handled.
• You have experience developing products on Kubernetes and cloud providers like GCP and AWS.
• You have worked with Cloud Native (CNCF) technologies.
• You have experience automating CI/CD pipelines.
• You are an excellent collaborator & communicator. You know that start-ups are a team sport.
• You listen to others, aren’t afraid to speak your mind and always try to ask the right questions.
• You are excited by the prospect of working in a distributed team and company

• Looking for a talented PHP Developer having experience in writing clean PHP code, having additional experience in Python/NodeJs and HTML, CSS, JS
• Someone very good at understanding requirements and developing services & features quickly.
• Good communication skills & team player, who engages with all stakeholders of the project to add clarity for all aspects of the ongoing software development project.

Your responsibilities will include:

• Having good attention to detail & requirements.
• Building software applications in PHP (mostly) and Python/Nodejs api-services.
• Creating web pages using HTML, CSS, JavaScript or VueJs.
• Developing applications using best design and coding practices.
• Writing, maintaining & upgrading middleware & back-end code and building efficient PHP and Python/Nodejs modules & services.
• Troubleshooting application and code issues.
• Integrating code with Databases & data storage solutions.
• Finalizing back-end features and testing web services.
• Updating and altering application features to enhance performance.

Key Requirements :

• Degree in Computer Science, Engineering or a related field.
• Must have Experience in PHP (Lumen & Laravel).
• Experience in either Python/Nodejs api development.
• Experience with Utils/Standards: REST, Swagger, JSON Schema.
• Experience in Web Page development - HTML, CSS, JS. Knowledge of VueJS will be a plus.
• Experience in creating scalable service-oriented & serverless applications.
• Experience with secure coding.
• Proficient BitBucket and Git.
• Should be experienced in following Agile methodologies. Tools - Jira & Confluence.
• Must have experience in Postgresql, MySql, MongoDB and Redis.
• AWS Services - S3, EC2, RDS, Elastic Cache.
• Good problem solving, decision making and prioritization skills.