Python API Developer

About the Role

We are looking for a strong software engineer who actively uses AI to build better software faster. This is a backend-heavy engineering role where LLMs and AI systems are integrated into real production applications.

You will design, build, deploy, and maintain AI-enabled systems, while maintaining strong engineering discipline and code quality.

Key Responsibilities

• Architect and build scalable backend systems (Python / FastAPI preferred)
• Integrate LLM APIs, RAG pipelines, and AI workflows into production applications
• Deploy and maintain containerized applications on AWS/Azure
• Use AI coding assistants and agents to accelerate development, without compromising code quality
• Convert ambiguous requirements into production-ready systems

Must-Have Skills

• 7+ years of professional software engineering experience
• Strong Python backend experience
• Experience building REST APIs and production systems
• Solid understanding of system design and clean architecture
• Hands-on experience with Docker and Linux
• Experience deploying to AWS or Azure
• Experience integrating LLM APIs into applications
• Experience with embeddings / vector databases / RAG pipelines
• Strong Git and collaborative development workflows
• Ability to operate independently in ambiguous environments

Most importantly:

• Strong engineering fundamentals
• High ownership mindset
• Comfort using AI tools to move fast
• Discipline to maintain structure and quality

Good-to-Have

• Experience with real-time streaming or WebSockets
• Kubernetes deployment experience
• Experience in a fast-paced startup or consulting environment
• Familiarity with agent frameworks or voice/multimodal systems

Screening Requirement

Please include:

• A portfolio of systems you’ve built (especially AI-enabled systems), and
• A short note explaining how you use AI tools in your development workflow.

We are specifically looking for engineers who lean into AI agents and coding assistants, but still understand architecture, performance, and clean code.

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

Role: Senior Backend Developer

Exp: 4 - 7 Years

CTC: up to 22 LPA

Key Responsibilities

• Design, develop, and maintain scalable applications using Java (Spring Boot) and Python (Flask).
• Build RESTful APIs and microservices following best practices.
• Implement event-driven architecture leveraging NATS messaging server.
• Deploy, manage, and optimize applications in Kubernetes and containerized environments.
• Develop and manage CI/CD pipelines, ensuring smooth deployment and delivery.
• Collaborate with cross-functional teams to deliver high-quality solutions.
• Write clean, maintainable, and well-documented code.
• Participate in code reviews and contribute to architectural decisions.
• Troubleshoot, debug, and optimize application performance.

• Experience with Django/Flask Framworks
• Worked on web app and mobile app
• Understanding of DevOps tools - Jekins/Kubernetes/Azure/AWS/Docker will be a plus

Mentor To Go is an android and web based platform to help students improve their work readiness through self-learning sessions, personalised mentorship provided by mentor professionals from a range of careers, and work experience opportunities.

The technology platform implements  functionalities such as: screening surveys of mentors and mentees, training content for mentors, matching through an algorithm, and mentorship through the delivery of structured activities. 

The application technology architecture comprises of the following:

o   a Python Django web application with NGinx and Gunicorn

o   PostgreSQL database

o   A React Android and Web app

o   Rest APIs which interact between the Android app and the Django webserver

Our vision at Mentor To Go is to provide career mentorship to young people anywhere, anytime across the length and breadth of India.

We are looking for a backend software developer who is passionate about using web technologies to solve social problems and creating experiences that are elegant and effective. You will own the back end development of features of the Mentor To Go platform from conceptualisation through design and testing, working closely with other developers, the technical project manager, and the program operations team. You are user-centric, continuously demonstrate strategic & analytical abilities, and are laser focused on executing at speed. You must have the ability to succeed in a fast paced environment, where success is dependent on your ability to collaborate with cross-functional team members in a positive, productive, and transparent way.

Minimum requirements 

• Bachelor’s degree in engineering preferably  CS  or related discipline  
• 3+ years experience working in Unix/Linux environments building web and mobile applications
• Proficiency in developing and deploying cloud based Python/Postgresql applications preferably using frameworks such as Django
• Experience with design and development of moderately complex software projects
• Strong written and oral communication skills
• Familiarity with version control software such as Git

Desired  requirements 

• 5+ years of overall relevant work experience
• Experience building apps using React/React-Native
• Basic understanding of AWS cloud
• Ability to participate in technical discussions and help make technical trade-offs

About Mentor Together

https://mentortogether.org/">Mentor Together is India’s first and largest youth mentoring  non-profit organization with a mission to facilitate empowering mentoring relationships and networks that help young people break the inequalities of opportunity and actualise their potential.

http://bit.ly/mentortogo">Mentor To Go is the world’s first mobile mentoring platform created by Mentor Together with the support of Cisco India, LinkedIn Social Impact, British Telecom and Sterlite Technologies.