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Excellent understanding of ISO 270001 processes, IT systems infrastructure and best practices.
Working experience in emerging technologies like MS Azure, O365, SharePoint Online, Virtualization.
Strong hands on experience on Fortinet, Cyberoam Firewall, Vlans, Active Directory & Domain Controller migrations.
Should have prior experience in Server, Network, OS Hardening/fine tuning of Security parameters/Infrastructure audits.
Excellent working knowledge of computer systems, security, network and systems administration, databases, NMS tool, data storage systems, CCTV and phone systems.
Able to configure Group Policies and Printer Management Able to connect machine to the Domain Controller Able to Install through Domain Controller.
Ability to Install and Configure Symantec/ Kaspersky Endpoint Security, Antivirus in Network and Standalone Environment.
Excellent communication and documentation skills.
Worked on SAN & NAS.
- Answering Sales / Enquiry calls
- Managing a team of customer service personnel
- Coordinating with the team for various enquiries.
- Answer phone calls or emails from customers to provide quick resolution of issues
- Provide more direct customer support
- Identify a solution to the customer's query or direct them to another department that can provide assistance.
- Managing escalations requires significant customer service skills and diplomacy to ensure that the customer is satisfied.
- Conduct periodic reviews and evaluations of team members.
- Prepare proper report for daily queries attained and queries resolved / escalated queries.
Key Skills required (Items in Bold are mandatory keywords) :
1. Proficiency in Python & Django
2. Solid understanding of Python concepts
3. Experience with some form of Machine Learning (ML)
4. Experience in using libraries such as Numpy and Pandas
5. Some form of experience with NLP and Deep Learning using any of Pytorch, Tensorflow, Keras, Scikit-learn or similar
6. Hands on experience with RDBMS such as Postgres or MySQL
7. Experience building REST APIs using DRF or Flask
8. Comfort with Git repositories, branching and deployment using Git
9. Working experience with Docker
10. Experience in deploying Django applications to AWS,Digital Ocean or Heroku
HR Responsibilities:
- Handle recruitment process such as posting advertisement, phone screening for shortlisting,
- Handling joining formalities, arranging interview, employment contracts etc aligned with local regulations, Company policies and procedures.
- Able to generate new ideas on employee engagement activities (like birthday celebration / fun activity/ fitness activities) and doing necessary communication and arrangements.
- Prepare confirmation letters, and monitor contract expiry for renewals. Update and manage employee records. Perform other duties as assigned
- Basic knowledge about the HRM process.
Admin Responsibilities:
1.Taking care of ticket bookings( air/ train) and accommodation for employees through online portals.
2.re-solving maintenance issues of company assets and arranging routine maintenance. Keeping record of office stationery, maintenance of Fire extinguisher, CCTV, AC, Electricity, Telephone ,Photocopier etc
3. Must have knowledge in IT ( laptop/Mobile) gadgets .Solving issues related to employee laptops.
3.Manages correspondence by answering emails and sorting mail
4.Assists in planning and arranging events, including organising refreshments.
5.Handles expenses and billing cycles of Admin vendors
6.Supervising office boy ,Housekeeping , security guards.
7.Drafts, formats, and prints relevant documents
8.Assists in purchase orders and invoicing
9.Manages outgoing post and records data on special deliveries
Photocopies and files appropriate documents as needed
10.Look after Pantry services.
11. Handling all activities related to the new office set up.
12.Finding cost effective vendors and managing their work and agreements.
13.Must have knowledge on maintaining google calendar,virtual meetings.
Skill Required:
Good Written and verbal communication sill( English , Hindi Marathi)
Active listening skill
Problem solving skill without conflicts
Proactive Manner
Solution provider
Preferred Male candidate.
About Debox:
Debox is a business solutions firm that focuses on problem-solving through the use of data, logical reasoning and people-centred approach. We have a stellar record of delivering high-impact projects that have helped scale many startups, family-managed businesses and midsize corporates.
From redesigning and successful deployment of the Pan India Supply Chain process for Nippo Batteries to designing and developing InRadius - India's first true hyperlocal Job and Talent search platform, Debox has come a long way in solving business and real-life problems through their logical reasoning and innovative thinking.
Role: Client Servicing Specialist
Location: Thane (Mumbai)
Work Experience: 3-4 Years
Qualification: Masters or equivalent with a minimum of 3 years prior experience working in a Digital Media firm and having managed client communication.
Role Objective: The Client Servicing specialist will be the person responsible for driving the business objectives of the client to success through collaboration and coordination with the internal teams at Debox.
Job Description:
- Continuous benchmarking of clients competitors and industry practices
- Continuous benchmarking of media channels and keeping abreast with the latest updates, changes and modifications to various platforms that can be leveraged
- Research on industry trends, promotions, business cycles and retention rates
- Ideation for new promotions, content mix, communication channels to drive higher engagement and customer stickiness
- Monitor Google Analytics, Facebook Pixel and Sales data to derive actionable insights to course correct or drive business success
- Continuously monitor key business parameters and evaluate the success of marketing efforts, engagement rate, open rate and conversion
- Deep dive and evaluate the user flows and journeys (Google Analytics) and identify drop-off points and build strategy to improve conversions
- Collaborate with the Content and Design team to build an engaging monthly bank, campaigns and content to drive higher engagement and conversion driving monthly business targets
- Ensure timely planning and communication with clients to avoid last-minute requests or changes in the plan and campaigns
- Ensure internal checks, dummy testing and overall review is done before going live with all campaigns
- Ensure all campaign success parameters are tracked and are in line with expectations, immediately raise escalation in case of any deviation to plan vs actuals
- Create monthly reports and conduct monthly review meetings with clients to showcase key parameters and achievements for the month
- Create quarterly plans with the client and drive the finalized plans to success, create quarterly plan vs actuals reports and conduct client review meetings
Required Skills:
- Excellent communication and presentation skills
- Ability to manage various types of clients
- Good analytical skills and data orientation (should be good with excel and data analysis)
- Excellent in Time Management
- Ability to manage and get work done through the teams
In today’s marketing-dependent consumer world, businesses demand innovative brand solutions and our client is engaged in providing brand solutions across businesses. They import renowned global brands & distribute the same. They have a dedicated eCommerce practice to build digital retail footprints for their brands in India. They focus on major categories under FMCG such as F&B, Personal care, etc. and also Home & Fabric Care.
Founded in 2003, our client has over 250 Pan-India Distributors and more than 300 SKUs. They deal with 25+ brands and some of the brands are Mogu Mogu, SAN REMO, Simpkins, Moccona, OMINO BIANCO, etc.
As a Assistant Manager Content, you will be responsible for creating impactful content across all digital platforms.
What you will do:
- Translating complex communication to Intuitive, engaging and effective form
- Writing marketable content on all digital domains
- Being responsible to audit and edit content
- Regularly producing content as per need and requirement
- Thriving in a fast-paced, dynamic environment and prioritizing and pivoting accordingly to the current work demand
- Generating fresh story concepts, narrative arcs, and creative themes
- Creating content that motivates, inspires, educates, informs, sells, and simply, provides information, across a wide variety of digital platforms
- Working closely with brands globally
- Actively engaging in social media to promote our brands & content
Desired Candidate Profile
What you need to have:- Ability to think beyond operational hurdles
- Ability to manage simultaneous projects and meet deadlines with agreed timelines & parameters
- Prior experience working in an early-stage start-up
- Proficiency in MS Excel and/or Google spreadsheets
- Design/Execute test cases (manual & automated) and analyze results, cross-browser / cross-device
- Test REST APIs using Postman, automation scripts.
- Review and analyze system specifications
- Create logs to document testing phases and defects
- Report bugs and errors to development teams
- Manage bug and support queues for internal customers
- Help troubleshoot issues with strong analytical and problem-solving skills
- Conduct post-release/ post-implementation testing
- Work with cross-functional teams to ensure quality throughout the software development lifecycle
Requirements:
- Proven experience as an automated QA tester is a plus
- Proven work experience in software quality assurance
- Experience in Selenium Framework Creation/Maintenance with Java or any other automation tool apart from Selenium is a plus
- QA experience in Android / iOS apps
- Experience testing API/REST services
- Experienced with test case creation and execution to cover Functional, Regression, Integration, and E2E testing.
- Familiarity with Agile frameworks and regression testing
- Knowledge of using NoSQL/SQL, JMeter, Selenium
- Experience working in an Agile/Scrum development process
- Working knowledge of test management software (e.g. Jira, qTest, QC, QA tech, Bugzilla)
- Experience with performance and/or security testing is a plus
- Analytical mind and problem-solving aptitude
- Payments, Payment Gateway, Fintech, Ecommerce domain knowledge - preferred