Trainee Sales Associate - Luxury Home Decor Brand

Job Title: Customer Success Associate (International Process)

Location: Gurugram, Haryana

Work Mode: Work from Office

About the Role:

We are seeking passionate and customer-focused professionals to join our international support team. If you have excellent communication skills, a problem-solving mindset, and prior experience in customer service—especially within international or healthcare domains—this opportunity is for you.

As a Customer Success Associate, you will be responsible for managing and resolving customer queries efficiently while ensuring an exceptional service experience.

Key Requirements:

• Excellent English communication skills (C1 level – mandatory)
• Education: Graduates and Undergraduates both are eligible
• Minimum 1 year of experience in International Customer Support (Healthcare background preferred)
• Salary: Up to ₹35,000 CTC (₹30,517 in-hand)
• 5 Days Working with 2 rotational week-offs
• Rotational Shifts (24/7 environment)
• Two-way cab facility available (for hiring zone only)

Roles & Responsibilities:

• Handle inbound and outbound calls, chats, or emails from international customers.
• Provide prompt, accurate, and empathetic assistance for customer queries or concerns.
• Analyze customer issues and ensure first-contact resolution wherever possible.
• Escalate unresolved or complex issues to higher support tiers when necessary.
• Maintain detailed and accurate documentation of all customer interactions.
• Ensure adherence to process guidelines, SLAs, and quality parameters.
• Collaborate with internal teams to improve overall customer experience.
• Stay updated on product knowledge, policies, and procedures.
• Demonstrate a positive attitude and maintain professionalism under pressure.

Why Join Us:

• Competitive salary with performance-based growth opportunities
• Exposure to global customer experience standards
• Supportive work culture with professional development programs

Job Summary:

We are seeking a highly skilled Principal Infrastructure Engineer to join our team, focusing on production support and Site Reliability Engineering (SRE) implementation. The ideal candidate will possess a strong background in Python scripting, Ansible automation, and OpenShift support, along with expertise in Linux administration and Apache Tomcat. This role is critical in ensuring the stability and performance of our applications through effective monitoring, log analysis, and the use of various DevOps tools.

Responsibilities:

Provide production support for applications, ensuring high availability and performance.

Implement Site Reliability Engineering (SRE) practices to enhance system reliability.

Develop and maintain Python scripts for automation and process improvement.

Utilize Ansible for configuration management and deployment automation.

Support and manage OpenShift environments, ensuring optimal performance and scalability.

Administer Linux servers, ensuring security, performance, and reliability.

Manage and configure Apache Tomcat servers for application deployment.

Implement and maintain monitoring tools to proactively identify and resolve issues.

Conduct log analysis to troubleshoot and optimize application performance.

Collaborate with cross-functional teams to enhance DevOps practices and tools.

Document processes, procedures, and best practices for infrastructure management.

Mandatory Skills:

Strong experience in application production support.

Proficiency in Python scripting for automation tasks.

Hands-on experience with Ansible for automation and orchestration.

Solid understanding of OpenShift and container orchestration.

Expertise in Linux administration, including server setup and maintenance.

Experience with Apache Tomcat configuration and management.

Familiarity with monitoring tools and log analysis techniques.

Knowledge of DevOps tools and practices.

Preferred Skills:

Experience with cloud platforms (AWS, Azure, GCP).

Familiarity with CI/CD pipelines and tools.

Knowledge of networking concepts and security best practices.

Experience with database management and optimization.

Understanding of Agile methodologies and practices.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.

Relevant certifications in cloud technologies, DevOps, or system administration are a plus.

Strong analytical and problem-solving skills.

Excellent communication and collaboration abilities.

Ability to work in a fast-paced environment and manage multiple priorities

Linux devise drivers Developer in Linux kernel envernivement

Skills: Device drivers, Linux kernel, Linux device drivers, U-boot, Scripting Like Shell Python and Yacto envernovelment

Desired Candidate Profile

• Bachelor’s degree or Master's degree (from tier 1 college - IIT/NIT/IIM/XLRI/MDI/ Any other Tier 1 Colleges)
• 3+ years experience with 2+ years experience in digital marketing at a high growth app-based B2C organisation
• Strong quantitative mindset and data driven approach to digital marketing
• Expertise in excel-based data modelling and analytics tools
• Experience in handling mid to large scale monthly digital marketing budgets
• Hands-on experience in managing Facebook Ads, Google Ads at scale
• Experience in programmatic advertising is a big plus for this role
• Experience in understanding data using Google Analytics/ Mixpanel/ AppsFlyer or any other analytics or attribution tool
• Experience in cross-team collaboration, team management and agency management    

Designation: Technical Lead - Android (ABL_SS_597)

Position description:

• Responsible for the development and maintenance of applications aimed at a vast number of diverse Android devices. 
• Along with Hands-on development will lead the development of Android applications and their integration with back-end services. 
• Work alongside other engineers and developers working on different layers of the infrastructure.
• Translate designs and wireframes into high-quality code
• Design, build and maintain high performance, reusable, and reliable Kotlin and Swift code
• Would be working on IOS platforms hands on along with Android.
• Ensure the best possible performance, quality, and responsiveness of the application
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automatization.

Primary Responsibilities:

• Would be building features and services in android and ios.

Required Skills:

• 7 – 11 years of work experience of Kotlin, RxKotlin and Java
• Knowledge of different designing patterns, Preferably MVVM.
• Experience in Socket Programming and Android Jetpack Components.
• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes &
• Understanding of Android Porting and Build process, Android native and System app.
• Familiarity with RESTful APIs to connect Android applications to back-end services GRPC, Retrofit.
• Strong knowledge of Android UI design principles, patterns, and best practices
• Experience with offline storage, threading, and performance tuning
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• Familiarity with cloud message APIs and push notifications, Deep Linking
• A knack for benchmarking and optimization
• Nice to have an understanding of Swift, Objective-C and Cocoa Touch
• Nice to have an understanding with iOS frameworks such as Core Data, Core Animation, etc.
• Experience with offline storage, threading, and performance tuning
• Familiarity with Flutter or React Native 

• Complete experience in the Spring Framework
• proficient knowledge of SQL and NoSQL must
• Hands-on experience in designing and developing applications using Java EE platforms
• Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high availability and performance
• Contributing in all phases of the development lifecycle
• Writing well designed, testable, efficient code
• Excellent Communication Skills
• Willingness to own a responsibility
• Ability to work in a team as well as an individual
• Ability to work under pressure and maintain deadlines
• Good to have worked on end to end in projects