Project Manager

Key Responsibilities:

● Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the

platform features and functionality to ensure they can quickly gain value from the product.

● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance

via email, chat, or phone to resolve basic questions and technical challenges.

● Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help

customers navigate the platform independently.

● Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common

requests, and trends, sharing insights with the Customer Success team for ongoing improvement.

● Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team

to proactively address potential issues, helping improve retention rates.

● Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS

scores, and churn/renewal statistics.

● Process Improvement: Work with the team to streamline customer success processes, suggesting new

ideas to improve customer experience and satisfaction.

Learning & Development Opportunities

● Customer Success Fundamentals: Gain exposure to core principles of customer success and lifecycle

management.

● Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce,

Zendesk, Intercom, or similar platforms.

● Data Analytics: Learn how to analyze customer success metrics and identify actionable insights.

● Cross-functional Collaboration: Work closely with sales, product teams.

Hiring for International BPO Sales Executive for Inbound Process

Must have experience in sales for at least 1 yr in any International Outbound BPO

Process - Travel Sales (US Shift)

Role: Need to handle inbound calls related to Flight booking, car rentals, hotel booking from US customers and convert those calls into sales

Location: Ecospace Business Park (Kolkata)

Salary - upto 25k plus Incentives upto 5 'lac

**Looking for immediate Joiner**

**Ready to work in Night Shift**

**Must have exp in US Sales Process**

**Freshers are Welcome**

Interested one can connect Uzma

Data Journalist

Cubera is a data company revolutionizing big data analytics and Adtech through data share value principles wherein the users entrust their data to us. We refine the art of understanding, processing, extracting, and evaluating the data that is entrusted to us. We are a gateway for brands to increase their lead efficiency as the world moves towards web3.

What You'll Do:

• To generate ideas for data-driven stories and for how they might be developed and visualized
• Investigative and journalistic nature to finding, and curating mission-critical information
• To report on and analyse data in a way that contributes to telling compelling stories on an array of data platforms
• Show an intuitive ability to transform data into understanding- strong info graphic design skills and narrative storytelling abilities. Reframe complex data insights into a narrative that resonates with a wide range of businesses and customers.
• Be curious: digging into the data and the policy, we want you to uncover insights, look at topics in a different way than what's obvious, and then go write about it.
• Partnering with data analysts, data strategists, and visualization experts to bring stories to life through graphics, videos, presentations, engaging web pages, interactive maps, and more.

What are we looking for (Competencies)?

• Impeccable grasp of the English language, including idioms and current trends in slang and expressions.
• Should be a graduate in Psychology, Journalism/ Mass communication
• Should be aware about new age technologies
• Should know about New age user economy
• Should be able to clearly express views and articulate 

Job Category: Data Science

Job Type: Full Time

Job Location: Bangalore

• Working with Banks in 24x7 based environment and identify Application problems and advising on the solution.
• Analyzing application/OS logs to spot common trends and underlying problems.
• Analyzing underlying database using SQL queries (MS SQL /Oracle or any other relational database).
• Deploying, testing, and reporting bugs/issues in new modules and support clients in testing.

Skills Required:

• Good analytical and problem-solving skills.
• knowledge of Linux Commands and database queries.
• Knowledge of Application servers i.e Apache Tomcat/ Jboss.
• Knowledge of shell script 
• knowledge on Banking Digital Products i.e. IMPS, UPI

Location- Gurgaon

Mode of Work- Office

Interview Mode- Online

Experience- 2 to 4 years

Content Writer 

As a Content Creator, you’ll be working with teams across the company to create valuable content to educate our customers and wow our prospects. Your primary role will be to enrich our websites and mobile app with engaging blog posts, guides, and actionable marketing copy. 

Your responsibilities include

• conduct thorough research on industry-related topics 

• generate ideas for new content composition Write engaging content and ensure that it adheres to SEO standards

• proofread the articles before publication 

You should possess excellent writing skills and have an eye for detail. You should develop content that attracts the target audience.

Roles and responsibilities

• Create content pieces that appeal to our audiences, attract customers and boost our brand awareness.
• Produce content marketing campaigns to drive leads and subscribers
• Utilize SEO best practices to generate traffic to our website
• Develop different content types, including email, social media posts, blogs, and white papers on a regular basis.
• Oversee our website, promote our blog and pitch articles to third-party platforms effectively.
• Work together with different departments to create innovative content ideas.
• Prepare well-organized drafts utilizing Content Management Systems (e.g. WordPress, Weebly, Joomla, etc).
• Assure all-around consistency for textual styles, pictures, fonts and tones in the content.
• Research industry-related topics by combining web sources, interviews and studies.

Requirements

• Bachelor’s degree in English, Journalism, Marketing or related field {Master's degree, a plus}
• At least 1 year of work experience as a Content Writer
• Experience with Content Management Systems (e.g. WordPress, Weebly, Joomla, etc) and marketing tools, MS Office or Google Suite
• Excellent understanding of digital marketing strategies including SEO, email marketing and web analytics.
• Outstanding writing and editing skills in English for a B2B as well as B2C audience.
• Ability to handle tight deadlines.
• Excellent interpersonal skills.
• Strong communication skills.
• Ability to work independently.
• Willingness to multitask and take new initiatives
  
  About US
  
  Sunstone Education
  Sunstone is revolutionizing Indian higher education ecosystem. Founded in 2019, company’s vision is to bring accountability in the Indian higher education ecosystem and provide world class education to every individual and create industry ready professionals, aligned with dynamically changing industry needs.
  
  
  Sunstone Education offers both online and offline courses (operating in an asset-light model). Sunstone is disrupting India's higher education space by offering Pay after Placement where fee is charged only after a student gets placed in a well-paying job. Sunstone conducts both long term MBA/PGDM in partnership with various universities across India and short-term online programs in various discipline including Analytics, Digital Marketing, Logistics and Supply Chain, Banking & Financial services, Sales management among others.Sunstone takes complete accountability of a student’s career and delivers industry integrated education leveraging modern technology with a focus on developing job-ready professionals. It has established a 100% placement record to date and has 500+ recruiters hiring from Sunstone.
  
  To know more about us: http://www.sunstone.edu.in/" target="_blank">www.sunstone.edu.in
  
  

• Build and deploy architecture for complex blockchain solutions.
• Maintain and extend current client- and server-side applications responsible for integration and business logic
• Be involved in the global blockchain community—work on implementing and integrating the latest improvement proposals
• Build cross-chain bridges.
• Building on-chain governance

• Strong software development background.
• Experience in Solidity.
• Worked with Defi offerings such as staking, farming, flash loans, etc.
• Experience with building on Ethereum & Matic.
• Strong knowledge of concurrency and writing efficient and safe multithreaded code
• Strong knowledge of common algorithms and data structures
• Familiarity with basic cryptography
• Familiarity with P2P networks
• Strong knowledge of bitcoin-like blockchains

• building an ERC-20 token with an in-built unlock schedule.
• building a smart contract to accept a certain ERC-20 token and take actions based on it
• farming/staking system
• collateral-based lending
• cross chain development
• on-chain governance
• Deploying NFTs

• Remote first company
• Quarterly appraisal and bonus
• Health insurance Benefits of INR 5,00,000
• Employee professional development - Each employee has 5% of their monthly remuneration, annually to spend on educational activities or material
• Flexible working hour

And much more...