Job description
The Role
We're looking for a Technical Project Manager to help us deliver a wide variety of projects. This includes in-house tech products, as well as tech consulting projects for our clients (building apps, implementing cloud solutions, developing APIs etc).
You will be fully entrusted in seeing a project from initiation to close with decisiveness, judgment, and great enthusiasm. You'll be working on projects and pitches for new business as well as existing clients. You should be comfortable with principles of Project Management methodologies, processes and tools and strategically develop and support digital solutions for clients.
Key Requirements
- Currently fulfilling the role of a Technical Delivery/Project Manager.
- Experience leading the delivery of technical projects from inception into production (either as a technical lead or technical delivery manager)
- Project Management, Ability to coach teams in Agile ways of working.
- Experience setting up management reporting and team structures for Agile delivery.
- Ability to motivate teams in environments where Agile delivery needs to work within an overall framework of timeline/dependency driven programmes.
- Ensure constant communication with customers and emerge as customer’s trusted technical advisor and a partner
- Understand, advocate and document customer’s use case, architecture, and roadmap
- Effectively manage the tracking and resolution of customer escalations on behalf of product and services
What you’ll bring
- Master’s or Bachelor’s level degree in Computer Science or an engineering, mathematics, or another quantitative field
- 2+ years of demonstrated experience handling enterprise customers of all sizes in Technical Account Management, Technical Support and/or Professional Services functions in a Software/SaaS company
- Strong desire to tackle hard technical problems and proven ability do so with little or no direct daily supervision
- Excellent communication skills and an ability to concisely explain complex technical issues and solutions
- Familiarity with common project management tools, e.g., Trello, Slack, etc
- Strong business acumen in project planning and management
- Native or near-native fluency in written and spoken English
- Prior experience working for a technology start-up (plus)
Location: Ghatkopar,Mumbai.

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JD
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