QA Lead

Qualifications: 

• Bachelor's degree in Communications, Journalism, Engineering or a related field. 
• Proven experience as a Content Writer with at least 2 years of professional experience. 
• Exceptional writing, editing, and proofreading skills with a keen eye for detail and grammar. 
• Strong understanding of content marketing principles and strategies. 
• Familiarity with SEO best practices and keyword research tools. 
• Experience in crafting content for various digital platforms and channels, including websites, blogs, social media, and email campaigns. 
• Excellent research skills and the ability to translate complex technical concepts into clear, concise, and engaging content. 

Ability to work independently, manage multiple projects simultaneously, and meet deadlines. 

A portfolio showcasing a range of content writing samples across different formats and styles. 

Overall responsibility:

• Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
• Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
• Develops and implements methods to record, assess, and analyse customer feedback.
• Develops and implements training and quality assurance programs for new hires and experienced employees.
• Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.

Day to day responsibilities :

• Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
• Implementing customer support processes to enhance customer satisfaction.
• Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
• Assessing support statistics and preparing detailed reports on the findings.
• Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
• Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department

Mandatory Certifications:

• ISO
• Six Sigma BB

Why Join Us : 

1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness

2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory

3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.

4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!

5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more

Data Scientist-

We are looking for an experienced Data Scientists to join our engineering team and

help us enhance our mobile application with data. In this role, we're looking for

people who are passionate about developing ML/AI in various domains that solves

enterprise problems. We are keen on hiring someone who loves working in fast paced start-up environment and looking to solve some challenging engineering

problems.

As one of the earliest members in engineering, you will have the flexibility to design

the models and architecture from ground up. As any early-stage start-up, we expect

you to be comfortable wearing various hats, and be proactive contributor in building

something truly remarkable.

Responsibilities

Researches, develops and maintains machine learning and statistical models for

business requirements

Work across the spectrum of statistical modelling including supervised,

unsupervised, & deep learning techniques to apply the right level of solution to

the right problem Coordinate with different functional teams to monitor outcomes and refine/

improve the machine learning models Implements models to uncover patterns and predictions creating business value and innovation

Identify unexplored data opportunities for the business to unlock and maximize

the potential of digital data within the organization

Develop NLP concepts and algorithms to classify and summarize structured/unstructured text data

Qualifications

3+ years of experience solving complex business problems using machine

learning.

Fluency in programming languages such as Python, NLP and Bert, is a must

Strong analytical and critical thinking skills

Experience in building production quality models using state-of-the-art technologies 

Familiarity with databases like MySQL, Oracle, SQL Server, NoSQL, etc. is

desirable Ability to collaborate on projects and work independently when required.

Previous experience in Fintech/payments domain is a bonus

You should have Bachelor’s or Master’s degree in Computer Science, Statistics

or Mathematics or another quantitative field from a top tier Institute

About Company:

Our client is a Delhi NCR, India headquartered 7+-year-old social/development sector-focused advisory and consulting firm. With a robust team of 100+ ICT4D professionals,they develop IT applications for NGOs, Government functionaries, CSRs, International Funding Organizations, etc. to manage theirprojects and programs in India and abroad. We are a team of young dynamic, development-conscious tech -enablers and problem solvers consisting of a diverse mix of development professionals, technology enthusiasts, software

engineers, and analysts. Our solutions enable organizations to monitor and evaluate their programs for maximum impact and operate seamlessly across everyday operations.

Job Overview:

Dhwani Rural information systems Pvt. Ltd. is looking to hire a Chief Technical Officer, to provide sound technical leadership in all aspects of the business. The CTO would be responsible for all technology systems, processes, software design and development within the company. Our ideal candidate needs to have more than 15 years of

experience building technology solutions to improve business process, increase productivity and efficiency and reduce cost for its customers, vendors, and internal employees. The candidate should have experience in social sector consulting/IT consulting/Government advisory and working with CSRs, Philanthropies or Large NGOs. The CTO must have in depth knowledge of and experience in driving technological innovation and leading product development

projects.

Responsibilities

The CTO will work with a team in the following activities -

• Lead the strategy for technology platforms, partnerships and external relationships

• Formulate a vision for how technology will be utilized within the company

• Streamline the IT Project requirements through a technological approach

• Outline company goals and timelines for research and development

• Develop technical aspects of the company’s strategy for alignment with its business goals

• Help departments use technology profitably and act as a mentor to middle management of the company

• Make executive decisions on behalf of the company’s technological requirements.

• Keep abreast of new trends and best practices in the technology landscape

• Work closely with Dhwani’s senior leadership to define and deliver new products and enhancements

Essential Tech Requirements:

• Broad knowledge of software engineering: languages, frameworks, techniques, and industry trends.

• Experience in designing and managing an effective IT governance framework across the spectrum of IT

service delivery.

• Good understanding of agile methodologies

• In-depth knowledge of web systems architecture, design and development

• Knowledge of software development life cycle. Preferable from CS/IT

• Basic understanding of how a software works (Frontend, Backend, API, Database Schema etc)

• Exposure to different off the shelf solutions (ZOHO, QuickBooks, Greythr, Google Suite, Microsoft Suite,

Zapier, Survey Monkey, IVR, SMS)

• Requirement gathering for software

• Get involved in the entire SDLC (Design, Develop, UAT, Rollout)

Essential Non-Tech Requirements:

• Accountable and ownership taking attitude

• Strong sense of purpose to work in this space (Tech4Good, ICT4D, Social Impact)

• Exceptional team management skills.

• Excellent verbal and written communication.

• Ability to multi-task and juggle various deadlines and domians

• Extensive industry knowledge with an eye towards the future.

• Prior experience of handling multiple projects in different domains at the same time

• Prior experience of managing large tech teams (50-200 engineers) including developers, designers, QAs, Das

and other teams

Qualification

Bachelor’s degree in software, computer science, engineering or any related STEM field. Have worked as a senior

engineering head or CTO in NGOs, Social Impact Consulting Firms CSR, Think Tanks, Research Organizations.

• Document technical and functional specifications
• Perform unit testing of objects/ solutions created
• Perform configuration, integration, and personalizations in Oracle HCM EBS/Cloud
• Work in a functional and technical capacity and analyze business requirements, design, develop and deploy solutions
• Excellent troubleshooting, analytical and problem-solving skills
• Explore & investigate the client's pain areas, extend the scope, and keep the client satisfied

• Minimum a Bachelor’s degree.
• 3 to 10 years of experience as an Oracle HCM Techno-Functional Consultant
• 30% Functional and 70% Technical
• Strong experience in core HR, Payroll, Fast Formula, OTL and SSHR
• Should have expertise in Oracle HCM Cloud advanced tools such as HCM Extracts, HDL, PBL, BI Publisher, OTBI, Application Security, Page Composer, Page Configurator, REST APIs, SOAP, Webservices
• Able to provide strong leadership to develop best practices for effective Techno functional support for the enterprise business process area
• Good communication skills
• In-depth knowledge of the business process and capability to understand business requirements.

We are looking for a Digital Marketing Manager with a mix of creative and analytical skills to develop, implement, track and optimize our marketing campaigns across all digital channels. 

About us

BetterInvest is an investment platform focused on generating passive income streams and building wealth for investors.

We at BetterInvest provides you a variety of alternate investment options which are focussed on generating passive income and helping investors achieve financial happiness. One of the first asset classes that we are launching is fractional ownership in Commercial Real Estate. We are enabling access to wealth creation opportunities that were previously available only to the top 1% of the population. We make commercial real estate investing easy, affordable and transparent. 

Visit www.betterinvest.club to learn more.

Roles and responsibilities

• Build the overall digital strategy for the company
• Plan and execute digital marketing campaigns that generate potential leads to the product
• Responsible for the monthly budgets for the digital marketing
• Use analytics tools to monitor and do complete data analysis from website traffic till conversion
• Monitor campaign performance and identify opportunities for improvement and optimise campaigns accordingly 
• Collaborate with team members on campaign development and implementation
• Measure campaign performance across channels and assess against goals

Requirements

• 3+ years of experience in a digital marketing role and B2C lead generation.
• Experience in running successful marketing campaigns across multiple channels and geographies.
• Deep understanding of paid campaign strategies across channels to drive revenue (Google Ads, Facebook and LinkedIn ads).
• Deep understanding of analytics tools to track and capture key data of the campaigns.
• Excellent verbal and written communication skills.
• Ability to take new initiatives and push the boundaries constantly.

• The technologies you will be working with are C#, .NET Core 3.1, Entity Framework, Kubernetes, Angular 2+, Typescript/Javascript, SQL Server, XUnit Testing Framework, Azure DevOps (Git).
• Collaborate with the team to design, build, test, and ship high-quality API and solutions.
• Help evolve the technical roadmap as well as our core software development principles.
• Identify multiple innovative solutions to solve day-to-day development problems.
• Assist in mentoring and supporting the next-level team.
• Work in an Agile development environment to implement user stories as well as assist teammates with their tasks.

What You'll Need

• A degree in Computer Science or Engineering, experience in designing, developing, and maintaining software or an equivalent level of work experience, and a track record of substantial contributions to software projects with high business impact.
• Must have an understanding of SaaS software development practices.
• Must have experience working in a microservices environment utilizing Kubernetes and Docker.
• Must have experience working with GIT source control management.
• Cope with change and evolve with technology platforms as needed.
• You are a wizard with HTML/CSS.
• Experienced in developing C# applications utilizing .NET Core (or Framework 5)
• Experienced with creating Angular 2+ applications and/or React SPA applications.
• Experienced in working with SQL Server and writing complex T-SQL

Summary of Skills

• 5+ years development with C# .NET Framework + .NET Core
• 5+ years working with microservices architecture
• 5+ years developing Web UI with HTML / CSS
• 5+ experience working with SQL Server
• 3+ years of experience working with Angular 2+ or React
• 3+ years of experience working with Typescript and Javascript
• 1+ years of experience working with Docker
• 1+ years of experience working with Kubernetes
• 1+ years of experience working with GIT source control management
• Experience with Azure DevOps and deploying pipelines is a strong plus.
• Experience with versioning control and working with GitHub
• Experience with Agile Development Methodologies
• Can demonstrate working with Azure (you can provision resources and can demonstrate utilizing them. Experience with Cloud terminal is a plus) (Optional)

IIT, NIT and Top Tier-1 Institutes candidates only.
Skills

❖ At least 8 years of full-time engineering experience

❖ Proven ability to work on multiple projects at a time within a fast-paced environment with tight deadlines

❖ Expertise in Node, Javascript (ES6) and good understanding of web frontend technologies

❖ Experience developing large-scale software products, quality, monitoring and reliability

❖ Experience working with relational databases such as MySQL or Postgres

❖ Experience building REST APIs

Bonus Points

❖ Significant experience with TypeScript and Express.js

❖ Significant experience developing user interfaces with the React framework

❖ Experience with AWS

❖ Experience with Agile software development