Customer Support Executive

Most people will scroll past this. This is written for the one who does not.

HospiPal is building India’s care continuity platform. Doctor-led, co-founded by a surgeon and a nephrologist. We provide trained hospital companions and nursing associates for patients after discharge because the system does a brilliant job of treating people and almost nothing to support their recovery at home.

You will own GMB, local SEO, Meta Ads, Google Ads, Instagram, Facebook, LinkedIn, WhatsApp, content strategy, hospital outreach and B2B demand generation. No team yet. No playbook yet. You build both.

Direct access to founders from day one. Full ownership. A problem that genuinely matters.

If this feels like it was written for you, it probably was.

Key Responsibilities

• Develop and implement a comprehensive L&D strategy aligned with business priorities and growth targets.
•  Act as a strategic advisor to senior leadership on talent development, succession planning, and sales readiness.       
• Promote a culture of continuous learning, high performance, and sales excellence.
• Build and maintain leadership pipelines, addressing critical skill gaps across the organization.
• Integrate market insights, product knowledge, customer-centric strategies, and competitive intelligence into learning journeys.
• Team Development: Build, mentor, and empower high-performing teams that are mission-aligned and impact-driven.

Key Competencies Required:

• Deep expertise in L&D strategy, payroll management, and talent acquisition.
• Ability to structure, monitor, and optimize team performance.
• Strong strategic thinking and ability to align HR initiatives with business objectives.
• Experienced in managing and developing large sales teams, driving capability and performance.

This role is physically based out of Mauritius and will require you to relocate to Mauritius. Relocation expenses like air tickets/work visa/permit/medical for work permit will be borne by the company

The role of a senior java developer is to ensure high quality software development and delivery to the end client.

As senior software developer, you shall be the technical SME on the project and ensure that the team abide by the quality standard set on the project.

On the Java Expertise Center, you shall be contributing to the knowledge building committee where you will be coaching juniors and demy students

Key Skills:

 Very good knowledge in Java (at least from Java 8).

 Good knowledge of Spring boot

 Experience with JPA/Hibernate

 Experience in middleware such as MessageQueues

 Experience with REST interfaces and GRPC

 Experience with modern agile software development (Continuous Integration)

 Experience in securing APIs

 Knowledge in design patterns

1. Software Development

 Act autonomously in the delivery of tasks of simple to high complexities on projects.

 Participate actively with team members to reduce risks related to tasks and activities.

 Ensure deliveries (code, documentation, release notes) are executed within set quality standards and processes.

 Understand and apply standard methods, tools and processes in daily tasks.

 Participate in sprint backlog estimation.

2. Team coaching & technical reference on project.

 Work with the team architect to help coach team members and ensure they

abide by the technical standards set on the project.

 Coach new joiners and accompany them technically & functionally on the

project.

 Be the technical reference on the project, besides the architect.

 Communicate technical KPI to your project manager.

 Review code contributed by team members, ensuring adherence to coding standards, best practices, and quality standards.

 Act as a coach or trainer and contribute actively to the Java Expertise Center.

 A commitment to continuous learning and staying updated with industry trends and best practices

 Participate in budget auditing activities as required by direct report in the capacity of a Developer

Key Dimensions:

 Ability to monitor unit test coverage and ensure team abide by same standard (Standard unit test coverage

of 60% on new and overall codes)

 Ensures Sonar analysis of project is as per quality gate and any deviations are tackled by the team

 Ensuring highest quality delivered to client.

salary range basis experience (in INR)

CTC brackets for years of experience (please note that this is fixed, and negotiable max by 5-10% depending on existing salary)- 

5 years - 15 Lacs

7 years - 17 Lacs

9 years - 19 Lacs

10 years - 21 lacs

Who we are:

Stanza Living is India’s largest and fastest growing tech-enabled, managed accommodation company that delivers a hospitality-led living experience to migrant students and young working professionals across India.

We have a full-stack business model that focuses on design, development and delivery of daily living solutions tailored to the young consumers’ lifestyle. From smartly-planned

residences, host of amenities and services for hassle-free living to exclusive community engagement programmes – everything is seamlessly integrated through technology to ensure the highest consumer delight.

Today, we are:

• India’s largest managed accommodation company with over 50,000 beds under management across 24+ cities

• Most capitalized player in the managed accommodation space, backed by global marquee investors – Falcon Edge, Equity International, Sequoia Capital, Matrix Partners, Accel Partners

• Recognized as the Best Real Estate Tech company across the Globe in 2020 by leading analysis agency, Tracxn

• LinkedIn Top Startup to Work for - 2022

The opportunity: Job Responsibilities:

• Perform data analysis on large volumes of data to identify trends and/or data processing rules

• Team player of core analytics team.

• Responsible for weekly and monthly Sales/Marketing Reports on Gross and Net basis and other adhoc reports.

• Generating reports on daily basis at all stages ·

• Analyze the data to come out with insights on what leads to better conversions, student preferences, role on various

investments and channels, optimizing the spend etc.

• Prepare reports and dashboard for various business functions to keep track of important business metrics.

• Elicit and document requirements at various levels including Business, Logical and Physical/Technical

Skill Sets

• Good hands-on Advanced Excel & SQL.

• Has extensively worked on live Dashboards, reporting, data manipulation and making flat tables in SQL

• Knowledge in Python/R

• Strong analytical skills and ability to interpret data

• Natural curiosity and self-drive to understand the broader business in order to provide the appropriate reporting support

• Extremely high ownership, self-starter and work in a constantly-changing and fast-growing environment

• Establish collaborative and trusting relationships with the business’s key internal leaders and stakeholders in order to ensure that there is a free flow of ideas and information across the business

• First principle thinking and strong problem solving

What Can You Expect:

• A phenomenal work environment, with extremely high ownership and growth opportunities

• Opportunity to shape a potential unicorn

• Quick iterations and deployments - fail-fast attitude

• Opportunity to work on cutting-edge technologies

• Access to a world-class mentorship network

About Navi

Navi is one of the fastest growing financial services companies in India providing Personal & Home Loans, Insurance and Mutual Funds with a digital first approach. At Navi, our mission is to build financial services that are simple, accessible and affordable.

Founders: Sachin Bansal & Ankit Agarwal

Know what makes you a “Navi_ite” :

1.Perseverance, Passion and Commitment

• Passionate about Navi’s mission and vision
• Demonstrates dedication, perseverance and high ownership
• Goes above and beyond by taking on additional responsibilities

2.Obsession with high quality results

• Consistently creates value for the customers and stakeholders through high quality outcomes
• Ensuring excellence in all aspects of work
• Efficiently manages time, prioritizes tasks, and achieves higher standards

3.Resilience and Adaptability

• Adapts quickly to new roles, responsibilities, and changing circumstances, showing resilience and agility

Key Responsibilities :

• Design and develop new, end-to-end financial product experiences in BFSI domain for Retail Consumers
• Work cross-functionally with Engineering teams across multiple product teams to drive buy-in on new product
• Experiences and engineering frameworks.
• Work closely with your’s and other engineering teams with a keen eye towards scalable architecture to design and implement new 0→1 integrations with an appetite to quickly scale from 1→n across products.
• Recruit and build an entirely new engineering team and move fast in converting new ideas to product.
• Collaborating with Product,Design, Leadership and other functions, while maintaining high product quality and reliability.
• Staying ahead of the curve by lending a stable structure to the teams and products while bringing operational.
• Excellence as products mature.

What You’ll Need :

• 10+ years of overall experience with 3+ years of Engineering Management experience, managing a diverse set of candidates(frontend, backend, mobile), across various technologies. Good software engineering methodology- meaningful and deeply-rooted opinions about testing and code quality, ability to make sound quality/speed trade-offs.
• Exceptional technical skills in backend with significant experience building and operating critical high-scale systems with a hands-on approach to lead from the front when the situation calls for it.
• Ability to think and analyze both breadth-wise (client, server,DB, control flow) and depth-wise (threads, sessions, space-time complexity)while designing and implementing services
• Exceptional design and architectural skills
• Expertise and interest in growing teams-interviewing junior and senior engineers, collaborating with a recruiting team, smoothly onboarding new team members

Future Scope of joining Navi :

• Navi’s future, and hence your future, is boundless. We want to start with reimagining the BFSI industry to a tech-forward, customer centric sector.
• For your personal future, at NAVI, the impact and dedication you bring forth with your work is what matters the most.If you show enthusiasm and dedication, promotions, team-jumps and vertical changes are all easily within your reach, as is exponential career growth.

Who will be my Stakeholders :

• Our customers come first. they will be your priority, always.
• Your team members will be passionate, responsible, outspoken and innovative. - Your managers will be there to guide you through any problems you may face. They will show you the way, but you will have to walk to the path.
• Your leaders will live and breathe to ensure that Navi runs smoothly, your customers are happy, and that every employee working in Navi grows as a professional

Other Perks :

• Hyper-growth opportunities
• Flexibility to move across business domains
• Unlimited leaves.
• Satisfaction of building something from scratch and driving it till the end

Desired Candidate Profile

• 10+ years and above experience (preferably an ex-entrepreneur in the EdTech domain)
• Experience in Scaling up Business from #0to1 to #1to10
• Expertise in setting up B2C and various other sales and marketing processes
• Strong exposure in Digital Marketing (including Performance / Product Marketing)
• Strong interpersonal skills, and ability to form relationships and build networks
• Experience in leading cross-functional teams and work

We are looking for a skilled react.js developer to join our front-end development team. In this role, you will be responsible for developing and implementing user interface components using React.js concepts and workflows such as Redux, Flux, and Webpack. You will also be responsible for profiling and improving front-end performance and documenting our front-end codebase.

• Meeting with the development team to discuss user interface ideas and applications.
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly responsive user interface components using react concepts.
• Writing application interface codes using JavaScript following react.js workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.

• Bachelor’s degree in computer science, information technology, or a similar field.
• Previous experience working as a react.js developer.
• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
• Experience with user interface design.
• Experience with browser-based debugging and performance testing software.
• Excellent troubleshooting skills.
• Good project management skills.