Customer Support Executive

Develop and execute sales strategies to achieve revenue targets in India

Identify and engage potential clients through networking, cold calling, and referrals.

Conduct product demonstrations and presentations to showcase our solutions.

Collaborate with the engineering team to understand product specifications and capabilities.

Provide technical support to clients as needed.

Prepare and deliver proposals, quotes, and contracts.

Maintain accurate records of sales activities and customer interactions.

Qualifications:

Diploma/Bachelor's degree in Engineering Technology (Electrical/Mechanical/Mechatronics), or a

related field.

1+ years of experience in sales engineering or technical sales in automotive industry.

Strong understanding of different application of wire harness, cable assemblies, connectors used in

the automotive.

Excellent communication and interpersonal skills along with the ability to work in a team.

Willingness to travel across India.

• To be well versed in C#, ASP.NET, HTML, JavaScript, Ajax, OOPs concepts and SQL Server.
• Involved in code development and implementing database changes.
• Should have experience in complete SDLC Process.
• Candidate should have good analytical and problem solving skills.
• Should be a results oriented and good team player.

Role Description:

Do you like to get people’s attention with visuals? 

At Astra, we're looking for a graphic designer who likes to show off their creative flair and communicate to the world with their designs. This role will be dynamic, including understanding the design needs, developing visual concepts, and revising feedback-based designs.

About us:

Astra Security is a privately held U.S. & India-based company. Backed by Techstars, Astra offers a Pentest Platform, which emulates hacker behavior & helps organizations become proactively secure.

Astra's Pentest Platform helps organizations proactively uncover vulnerabilities in their applications and comply with various security standards. The Pentest Platform has uncovered 100,000+ vulnerabilities in customer applications. Astra's Website Protection suite stops one million+ threats on its customers' web applications daily. To offer a homogenous experience to its customers, Astra Security incorporates cutting-edge solutions that are easy to comprehend and tailor-made to suit any business requirement.

The company has earned several accolades, including ‘The Most Innovative Security Company’ by Prime Minister Narendra Modi at the Global Conference on Cyber Security, one of the top 50 emerging cybersecurity companies at ‘Emerge 50’ by NASSCOM, the French Tech Ticket under which Astra Security got rewarded by the President of France under the La French Tech program. In 2021, Astra Security was also named as a CyberTech100 company. Astra is a trusted security partner to well-known brands like Vodafone, Lynas, Kotak Securities, Unilever, NIIT, TEDx, Muthoot, Ford, etc.

Roles & Responsibilities:

• ​Work with the marketing team to understand the requirements & conceptualize them into designs.
• Designing landing page wireframes & elements 
• Creating feature banner images & infographics for the blog
• Designing e-books & brochures
• Designing Social Media creatives (Images, GIFs, and carousels) 
• Designing email newsletters & header images
• Designing product mockups & social creatives for product features
• Editing live-action videos (Adding intro, outro, title cards, sections, & animations)
• Creating short, engaging animated videos for social media/YouTube
• Creating mobile responsive designs for landing pages
• Design branded presentation themes for the sales/marketing teams to use
• Work with the marketing and frontend developer on the feedback shared and amend design changes.
• Work & come up with design guidelines for the brand

​

Requirements for the role:

• 1-4 years of graphic design experience in B2B SaaS marketing
• Effective communication skills and attention to detail
• Strong understanding of design principles, processes, aesthetics, typography, imagery, and color theory.
• Someone who's friendly, collaborative, comfortable with receiving direction, working autonomously, and eager to learn.
• Willingness to work in a remote setup
• Proficient in design tools such as Figma, Adobe (Photoshop/Illustrator, After Effects, & Premier Pro), Canva, and Spline/Sketch. 
• Project management skills and ability to meet deadlines
• A degree in Design, Fine Arts, or a related field is a plus.

Benefits of joining the Astra squad:

• Adrenalin rush of being a part of a growing company
• Fully remote & agile working environment
• A wholesome opportunity in a fast-paced environment where you get to build things from scratch, and influence product design decisions
• Holistic understanding of SaaS and enterprise cloud security business
• Opportunity to engage and collaborate with
• Annual trips to beaches or mountains
• Open and supportive culture

Description

• Plan, coordinate, and execute projects to deliver accurate, effective, and timely information solutions that empower readers and solve business problems.
• Design, write, and edit technical content for a variety of audiences, with an emphasis on usability, effectiveness, maintainability, and reusability.
• Understand and use authoring systems, content management tools, databases, social media (wikis and other collaboration systems,microblogs, etc.), and SEO to develop systems that collect, organize, and publish findable, useful information.
• Employ authoring tools to produce professional documentation from a single source for a variety of media and devices including mobile platforms, online help, electronic publications, and PDF.
• Contribute to the development and achievement of organizational goals and objectives.
• Represent the team and the Cytel organization on project assignments and when working with clients.
• Lead efforts to assess, research, analyze, organize, design, develop, and maintain information products, processes, and systems.

Required Skills and Experience

• Demonstrated strong writing and editing skills and ability to plan and execute content delivery projects.
• Ability to collaborate with teams across all parts and levels of the organization including product development, IT, product management,compliance, services, customer support, marketing, training, and senior management.
• Flexibility to change directions and tasks when necessary to accommodate shifting priorities.
• Excellent planning, scheduling, communication, and interpersonal skills.
• Experience working with content management and single-sourcing authoring platforms.
• Familiarity and comfort with source code mgmt. and document mgmt., and with 'DevOps' concepts and systems.
• Two+ years of experience planning and producing technical documentation for online delivery.

Helpful Skills and Experience

• Experience with authoring platforms, Atlassian and Microsoft collaboration tools, and MS Word.
• Proven experience documenting complex healthcare, biostatistics, or clinical trial mgmt. concepts.
• Experience with LaTeX mark-up and related systems, and with MathML and constructing complex equations for print and online presentation.
• Experience with GxP compliance concepts and processes.
• Knowledge of 'industrial-strength' software product development tools and roles, and experience with software development
• methodologies in a large-company environment.
• Knowledge of basic principles and components of user experience (UX) design.
• Exposure to concepts and tools relating to continuous integration/continuous deployment.
• Understanding of basic coding concepts, and ability to read and edit CSS3, HTML5, and SQL. Experience with R programming is very desirable.

Education

• College degree in biostatistics, software engineering, computer science, technical communications, journalism, or related field, or equivalent experience is desirable.