Customer Support Executive

We are seeking enthusiastic individuals to join our team as Customer Care Executives for both Voice and Sales processes. As a Customer Care Executive, you will be responsible for addressing customer inquiries, resolving issues, and promoting our products/services to potential customers.

*Qualifications:*

- Minimum educational qualification: 12th pass.

- Age between 18 to 30 years.

- Excellent communication skills in English and Hindi

- Ability to handle customer queries and provide appropriate solutions.

- Prior experience in customer service or sales is preferred but not mandatory.

*Responsibilities:*

- Handle inbound/outbound calls professionally and provide information about products/services.

- Identify customer needs, clarify information, and close sales.

- Maintain a high level of customer satisfaction through effective problem-solving.

- Achieve sales targets and goals as set by the company.

*Salary and Benefits:*

- Starting salary of INR 18,000 per month.

- Performance-based incentives and bonuses.

- Comprehensive training and career development opportunities.

We are looking for a detail-oriented individual to join our team as a travel desk analyst. The responsibilities of the travel desk analyst include optimizing our travel operations, making travel arrangements over the phone or the internet, providing guidance on travel arrangements, and preparing budget reports.

To be a successful travel analyst desk, you should have a strong working knowledge of travel management processes and excellent attention to detail. Ultimately, a top-notch travel desk analyst is skilled at maintaining positive relationships with airlines and hotels and at providing a smooth travel experience.

Responsibilities:

·        Maintaining positive relationships with vendors of direct travel, such as car rentals, hotels, and airlines.

·        Negotiating preferred rates with vendors of direct travel.

·        Planning travel accommodations, booking flights, hotels, car rentals, and coordinating activities.

·        Managing and processing all travel-related documentation, including payments, itineraries, visas, medical, and legal forms.

·        Assisting with any travel-related issues that may arise.

·        Researching travel deals and evaluating prices and services.

·        Arranging travel accommodations for business visitors.

·        Creating, optimizing, and monitoring corporate travel policies.

·        Preparing travel budget reports.

·        Analysing and preparing reports on travel spend.

Requirements:

·        A bachelor's degree in tourism, travel or hospitality is required for corporate travel managers.

·        A minimum of 2 years’ experience in the travel industry.

·        Certification in travel or hospitality may be advantageous.

·        Knowledge of travel management processes.

·        The ability to build and maintain positive relationships with vendors of direct travel

·        Excellent attention to detail and organizational skills.

·        Good communication, customer service, and interpersonal skills.

·        A basic understanding of Geography.

·        Strong computer skills.

About us 

GRG India is a leading provider of end-to-end loyalty management services in India. We help large and mid-size companies acquire, engage, retain and influence their customers, employees and channel partners. Our clients include some of India’s top brands across BFSI, FMCG, Construction, IT, Agro Chemicals, and Automotive industries. 

Following are examples of what we do: 

• Design a mechanic loyalty program for a large auto ancillary company, wherein the mechanic gets incentivized every time he influences the vehicle owner to buy original OEM spare parts 
• Send promotional offers to customers of large banks to make them use specific banking channels (e.g. Net Banking, Mobile App etc.) or products (e.g. Remittance, Loans etc.) 
• Acquire and grow the customer base of a large MNC agro chemical company by using farmer referral programs and instant gratification rewards.
• Engage HNI customers of a large real estate company with high-end exclusive benefits, privileges, and rewards 
• Assist one of India’s top credit card issuing company to reduce employee attrition and increase sales across multiple sourcing channels 

With a reputation that’s been built over a decade of providing successful loyalty management solutions, we’re now embarking upon a journey of creating highly modular, scalable, and mostly standardized products.  

We have recently launched a SasS product  Lets Buzzz, an employee engagement platform that helps drive performance and innovation at the workplace. It is a comprehensive product designed to empower business. from accelerating employee engagement to helping appreciate good work and motivating employees to deliver on business objectives.  

If making a difference to the working culture across companies sounds exciting, then this is the job for you. 

We expect you  to play a critical role in developing the sales strategy. You will be responsible for all Sales Activity, more specifically, identifying, developing and closing new opportunities. In addition to having a successful track record in business acquisition working with middle and senior level management, you will also demonstrate a proactive approach to building new relationships. Essential that you are a focused performer who is in the habit of beating Sales targets.

Reports to 

AVP - Product Sales  

3 best things about the job 

1. Work in a rapidly evolving industry where scalable tech products have a huge impact 
2. Have complete ownership of product sales  
3. Potential for the role to evolve into a business leadership role 

Measures of success 

• Building and implementing a successful Sales Strategy. 
• Healthy pipeline of clients and prospective business opportunities. 
• Over achieving sales targets assigned. 
• Win long term business deals. 

Responsibilities of the role 

• To constantly keep oneself updated with key trends in the market.  
• Establish key relationships with corporate clients and agencies to ensure maximum exposure and increase revenue. Networking within assigned client organizations to understand organizational structures and prospective business needs and sale opportunities. 
• Devise strategies and execute tactics to pitch and secure new business.  

• Liaise with the rest of the team on a day to day basis to obtain all new sales leads and proactiveness in putting forward suggested actions to achieve sales targets 
• Responsible for reporting as per business requirements. Assessing assigned client contractual situations to ensure the best possible agreement structure is in place to lock in clients 

What you will need  

• You are self-motivated and have high levels of energy about what you do and the products you are presenting.  
• A great balance of business and commercial acumen along with understanding of technology and SaaS products 
• A strong bias for using relevant analytical tools and taking data-driven decisions 
• Ability to work with multiple internal and external stakeholders 
• Excellent verbal and written communication skills. 

Are you inspired by innovations?

Is problem-solving through teamwork in your DNA?

Do you have a never-ending passion for Robotics?

If your answer is 'YES' to any of the above questions, then you’ll fit right in here at ANSCER Robotics.

Why? Imagine a world where there is harmonious coexistence between robots and humans; to challenge this status quo, we apply cutting-edge technologies in robotics and software to solve real-world scenarios whilst creating a better world and elevating the human experience.

What do we do?

Design and build modular robotic systems that can be integrated across platforms and industries to work in harsh environments, be it land, air, water or space.

We call this  "ANSCER ENGINE (AE)", which supports industry-leading performing chips to process all types of workload. It is packed with robust features like power management, I/O management, a cooling system with inbuilt gold-standard IMU and controllers. 

All this incredible efficiency has been designed specifically for robots! With a heart and brain fused in a box, we offer a perfect platform for the development of industrial-use services robotic applications such as autonomous mobile robots (AMR) and autonomous mobile industrial robots (AMIR).  Along with our software solution, we enable any developer or company to have API access to our computer vision, planning, telematics and security to build any type of robot in a brief time.

Who are we? A lean team where most of us are self-taught designers, coders, product developers, exploring the field of mechatronics and IoT.  With a highly competitive market and limited time,  we, as a bootstrapped company, are working with finite options and the choices we make are risky yet highly rewarding.

We are a growing, dynamic company with extensive plans for the future ― and our people! We harness our team's potential and intend to create a plethora of opportunities for every striving member. We’re passionate about our work, we believe there is always a better way and we’re in this for the long haul.

How far have we come?  Incorporated in the month of July 2020, in less than a year, we translated our revolutionary idea and built a world-class robotics system that is made in India and produced more than 10 patentable technologies. On the brink of the COVID-19 pandemic, we built a game-changing solution that significantly eliminates the use of chemical disinfectants using our AE technology and won the "Hack For Cause" organized by the government of India, hack for Italy, the World Bank, Robotex and the European Union.

As a member of our Software Engineering Group, we look first and foremost for people who are passionate about solving business problems through innovation and engineering practices.
You'll be required to apply your depth of knowledge and expertise to all aspects of the software development lifecycle, as well as partner continuously with your many stakeholders on a daily basis to stay focused on common goals.

• Design, develop, and maintain a range of web apps using the language of your choice for new and existing client projects
• Develop user-friendly and intuitive front-end interfaces using HTML/CSS, JavaScript, and React
• Provide technical support for ad hoc initiatives across all departments (e.g. automation, reporting, data analysis, marketing analytics, etc).
• Contribute product and feature ideas that solve problems for our clients, users, and internal team
• Work independently and exercise your own creative judgment to achieve high-level project goals
• Write clean, reusable, and well-documented code while keeping technical debt to a minimum

• Back-end: Python, JavaScript, Postgres, GraphQL, Wagtail CMS, GraphCMS
• Front-end: HTML/CSS/Bootstrap, JavaScript (ES6), React
• Other: Git, AWS EC2/RDS, Docker, Webpack
• Excellent knowledge of Java technologies including core Java and SpringBoot
• Experience developing MicroServices
• Strong DB knowledge
• Well versed with cloud-native principles (Cloud Foundry or AWS)
• Front end development skills using Angular/React
• Working proficiency in developmental toolsets
• Knowledge of industry-wide technology trends and best practices
• Ability to work in large, collaborative teams to achieve organizational goals
• Passionate about building an innovative culture

RESPONSIBILITIES:

• Security: You must possess a base knowledge of security and the techniques involved for better performing at the outcome of such issues.
  
  
• Soft Skills: Knowing technical skills won't benefit the team, discipline, and the ability to accept criticism all add up to the soft skills of a developer.

• Web Architecture: Will be responsible for web architecture, code structure, data structure, file separation, and the location of computational tasks to help other developers develop applications and also be accountable for planning of the architecture to avoid unnecessary confusion related to the development cycle.

• Debugging: Bugs are relatively common in the development process, you will be responsible for setting up a system for developers to ensure that there are no bugs, and testing the code for bugs marks up as an essential skill.
  
  
• Building and Automation Tools:
 Web performance refers to the amount of time a web app takes to load. If performance time seems to be an issue, it is better to scale the images and omit irrelevant characters. Currently, carrying out this process can be time-consuming, you will be responsible for building and automation tools to come to the team's rescue.

• Database/Web Storage: Need to be an expert in relational databases, NoSQL databases, and memory storage with abilities to design and manipulate complex database queries.
  
  
• Developers must be aware of basic design techniques. It is crucial for designing neat and user-friendly websites that appeal to users; they must have fundamental design principles that include UI/UX design and knowing rapid prototype techniques using tools.

QUALIFICATIONS ( Must have skills):

• JavaScript (preferred MERN STACK)
• jQuery
• NPM
• Python
• HTTPS and REST
• AWS / GCP / Azure
• Know how to create your own AI solutions using existing open-source projects
• Micro Architecture
• Must have ability to handle, clean, visualize and analyze big data like (NumPy, Pandas, Sklearn, Matplotlib, Seaborn)

Bonus:

Being aware of design techniques It is crucial for designing neat and user-friendly websites that appeal to users; with strong knowledge of fundamental design principles that include UI/UX design and knowing rapid prototype techniques using 3rd party tools.

NICE TO HAVE:

• 2-4  years of experience, with at least 1-2 years of experience in testing Web Applications/Services, UI testing.
• Good exposure to Non-functional tests strategies like Load, Perf and Chaos.
• Good understanding of testing principles: UI and Usability testing, Stress testing, Functional/Regression testing, Code coverage, TDD/BDD, UAT.
• Experience in deploying solutions into AWS is a major plus.
• Good team player, having effective and professional oral and written communication skills.

Senior Software Engineer, Frontend

https://www.alivecor.com/">AliveCor, the pioneer of the smartphone EKG, with millions of EKGs from a large and growing user base, seeks a Senior Software Engineer (Front-end Applications) to contribute to the Applications team. You will be an integral member of our engineering team, responsible for developing industry-leading web applications that transform the healthcare industry and affect the way consumers use, engage, and act on their health data.

• Passionate about User Experience.
• Has great verbal and written communication skills to engage directly with your peers.
• Understands and is thoughtful about engineering trade-offs
• Experience building web applications with cross-browser support and RESTful API integrations
• Commitment to delivering results.
• Passionate about continuous improvement.

• B.E in Computer Science or a related discipline, or related practical experience.
• 5-8 years of Frontend development experience with at least 2 years working as a React.js Developer.
• A strong grasp of software engineering and web application development fundamentals, including JavaScript (ES5, ES6), HTML and CSS.
• Aptitude to learn new technologies (e.g. ES.Next).
• Excellent troubleshooting skills.
• Familiarity with RESTful APIs to connect the Front-end applications to backend service
• Bonus points for:
• Publicly available web applications, portfolios, or examples available on a source repository (e.g. GitHub, GitLab, Bitbucket)
• An interest in data visualizations using JavaScript libraries such as D3, Highcharts, and others
• Experience managing front end tooling (e.g. gulp, grunt, webpack, post-CSS, service workers)
• Experience with performance analysis and tuning of web application
• Experience developing back end server APIs and/or server-side rendering

AliveCor is on a mission to define modern healthcare through data, design and disruption. We’ve pioneered the creation of FDA-cleared machine-learning techniques, transformed wearable medtech to put proactive heart care at everyone’s fingertips. Kardia is the most clinically validated mobile EKG technology. AliveCor was named as one of the Top 10 Most Innovative Companies in Health for 2017 by Fast Company as part of the publication’s annual ranking of the world’s Most Innovative Companies. AliveCor was awarded the 2015 Tech Pioneer by the World Economic Forum and one of the 50 Smartest Companies in 2015 by the MIT Technology Review. AliveCor recently announced a collaboration with Mayo Clinic that will result in new machine learning capabilities to unlock previously hidden health indicators in EKG data, potentially improving heart health as well as overall health care for a variety of conditions. AliveCor is a privately held company headquartered in Mountain View, CA.

AliveCor is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, colour, disability, gender, national origin, race, religion, sexual orientation, or any other classification protected by federal, state, or local law.

Watch the following video demonstrating our product.

https://www.youtube.com/watch?v=8I9xosgA-Ig">KardiaMobile: How's your heart?
https://www.youtube.com/watch?v=8I9xosgA-Ig

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.