Customer Support Executive

Role Proficiency:

Act creatively to develop applications and select appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions account for others' developmental activities

Outcomes:

Interpret the application/feature/component design to develop the same in accordance with specifications.

Code debug test document and communicate product/component/feature development stages.

Validate results with user representatives; integrates and commissions the overall solution

Select appropriate technical options for development such as reusing improving or reconfiguration of existing components or creating own solutions

Optimises efficiency cost and quality.

Influence and improve customer satisfaction

Set FAST goals for self/team; provide feedback to FAST goals of team members

Measures of Outcomes:

Adherence to engineering process and standards (coding standards)

Adherence to project schedule / timelines

Number of technical issues uncovered during the execution of the project

Number of defects in the code

Number of defects post-delivery

Number of non compliance issues

On time completion of mandatory compliance trainings

Outputs Expected:

Code:

Code as per design

Follow coding standards

templates and checklists

Review code – for team and peers

Documentation:

Create/review templates

checklists

guidelines

standards for design/process/development

Create/review deliverable documents. Design documentation

r and requirements

test cases/results

Configure:

Define and govern configuration management plan

Ensure compliance from the team

Test:

Review and create unit test cases

scenarios and execution

Review test plan created by testing team

Provide clarifications to the testing team

Domain relevance:

Advise Software Developers on design and development of features and components with a deep understanding of the business problem being addressed for the client.

Learn more about the customer domain identifying opportunities to provide valuable addition to customers

Complete relevant domain certifications

Manage Project:

Manage delivery of modules and/or manage user stories

Manage Defects:

Perform defect RCA and mitigation

Identify defect trends and take proactive measures to improve quality

Estimate:

Create and provide input for effort estimation for projects

Manage knowledge:

Consume and contribute to project related documents

share point

libraries and client universities

Review the reusable documents created by the team

Release:

Execute and monitor release process

Design:

Contribute to creation of design (HLD

LLD

SAD)/architecture for Applications/Features/Business Components/Data Models

Interface with Customer:

Clarify requirements and provide guidance to development team

Present design options to customers

Conduct product demos

Manage Team:

Set FAST goals and provide feedback

Understand aspirations of team members and provide guidance opportunities etc

Ensure team is engaged in project

Certifications:

Take relevant domain/technology certification

Skill Examples:

Explain and communicate the design / development to the customer

Perform and evaluate test results against product specifications

Break down complex problems into logical components

Develop user interfaces business software components

Use data models

Estimate time and effort required for developing / debugging features / components

Perform and evaluate test in the customer or target environment

Make quick decisions on technical/project related challenges

Manage a Team mentor and handle people related issues in team

Maintain high motivation levels and positive dynamics in the team.

Interface with other teams designers and other parallel practices

Set goals for self and team. Provide feedback to team members

Create and articulate impactful technical presentations

Follow high level of business etiquette in emails and other business communication

Drive conference calls with customers addressing customer questions

Proactively ask for and offer help

Ability to work under pressure determine dependencies risks facilitate planning; handling multiple tasks.

Build confidence with customers by meeting the deliverables on time with quality.

Estimate time and effort resources required for developing / debugging features / components

Make on appropriate utilization of Software / Hardware’s.

Strong analytical and problem-solving abilities

Knowledge Examples:

Appropriate software programs / modules

Functional and technical designing

Programming languages – proficient in multiple skill clusters

DBMS

Operating Systems and software platforms

Software Development Life Cycle

Agile – Scrum or Kanban Methods

Integrated development environment (IDE)

Rapid application development (RAD)

Modelling technology and languages

Interface definition languages (IDL)

Knowledge of customer domain and deep understanding of sub domain where problem is solved

Additional Comments:

About the Role: We are looking for a Senior Software Developer with strong experience in .NET development and Microsoft Azure to help build and scale our next-generation FinTech platforms. You will work on secure, high-availability systems that power core financial services, collaborating with cross-functional teams to deliver features that directly impact our customers. You’ll play a key role in developing backend services, cloud integrations, and microservices that are performant, secure, and compliant with financial regulations. Key Responsibilities: Design, develop, and maintain backend services and APIs using C# and .NET Core. Build and deploy cloud-native applications on Microsoft Azure, leveraging services such as App Services, Azure Functions, Key Vault, Service Bus, and Azure SQL. Contribute to architecture decisions and write clean, maintainable, well-tested code. Participate in code reviews, technical planning, and sprint ceremonies in an Agile environment. Collaborate with QA, DevOps, Product, and Security teams to deliver robust, secure solutions. Ensure applications meet high standards of security, reliability, and scalability, especially in a regulated FinTech environment. Support and troubleshoot production issues and contribute to continuous improvement. Required Skills & Qualifications: 5–8 years of experience in software development, primarily with C# / .NET Core. Strong hands-on experience with Microsoft Azure, including Azure App Services, Azure Functions, Azure SQL, Key Vault, and Service Bus. Experience building RESTful APIs, microservices, and integrating with third-party services. Proficiency with Azure DevOps, Git, and CI/CD pipelines. Solid understanding of software design principles, object-oriented programming, and secure coding practices. Familiarity with Agile/Scrum development methodologies. Bachelor’s degree in Computer Science, Engineering, or a related field.

Skills: Dot Net, C#, Azure

Must-Haves

Net with Azure Developer -Required: Function app, Logic Apps, Event Grid, Service Bus, Durable Functions

We are seeking an experienced Technical Delivery lead with expertise in healthcare technology to lead and manage EMR, EHR, FHIR, and interoperability projects. The ideal candidate will have a strong background in Fullstack /MERN stack development, and healthcare data standards. This role requires leadership in solution delivery, stakeholder management, team collaboration, and agile project Responsibilities : Project Delivery & Execution

 Oversee end-to-end delivery of EMR, EHR, FHIR, and healthcare interoperability solutions.

 Ensure adherence to healthcare compliance standards (HIPAA, HL7, FHIR, USCDI, etc.).

 Drive agile methodologies (Scrum/Kanban) for project Leadership :

 Lead teams in Fullstack / MERN development.

 Provide guidance on FHIR, HL7, EL7, and interoperability standards.

 Project Planning and Execution: Create and manage detailed project plans, including scope, objectives, timelines, resources, and budgets, to ensure successful delivery of healthcare projects.

 Stakeholder Collaboration: Engage with healthcare professionals, administrators, IT teams, and external vendors to define project requirements, ensure alignment, and maintain stakeholder satisfaction.

 Team Leadership: Lead cross-functional teams, delegating tasks, resolving conflicts, and fostering collaboration to meet project milestones.

 Architect and implement scalable, secure, and compliant healthcare & Client Management :

 Collaborate with healthcare providers, payers, and regulatory bodies.

 Translate business needs into technical requirements and solutions.

 Ensure smooth communication between technical teams and business Management & Mentoring :

 Manage a cross-functional team of developers, architects, and QA engineers.

 Provide mentorship and training on EMR/EHR systems, APIs, and cloud & Continuous Improvement :

 Keep up with the latest healthcare IT trends, FHIR updates, and interoperability advancements.

 Drive best practices in CI/CD, microservices, and API Skills & Qualifications :

 10+ years of experience in software development and Technical project management.

 Deliver projects deliverables from inception to delivery on time and meet all project requirements

 Work with stakeholders to set timelines, communicate program statuses, set recurring meetings, and identify/address potential setbacks

 Able to use JIRA to plan and track project development and timelines

 Work with department heads and other team leaders to ensure project objectives are met

 Work closely with our Product and Engineering teams to communicate customer feedback and drive product improvements

 Strong expertise in EMR, EHR, FHIR, HL7, interoperability standards.

 Hands-on experience in MERN Stack software development

 Knowledge of FHIR-based data exchange, SMART on FHIR, and USCDI.

 Experience with authentication protocols (OAuth2, JWT, SAML, OpenID Connect).

 Proficiency in agile project management (Scrum, SAFe, Kanban).

 Strong leadership, problem-solving, and communication Qualifications :

 Experience with FHIR servers like Azure API for FHIR, HAPI FHIR.

 Exposure to AI/ML in healthcare, predictive analytics, and data interoperability.

 PMP, SAFe, or Agile certification is a plus.

Roles and Responsibilities:

• Build scalable and loosely coupled services to extend our platform
• Build bulletproof API integrations with third-party APIs for various use cases
• Evolve our Infrastructure and add a few more nines to our overall availability
• Have full autonomy and own your code, and decide on the technologies and tools to deliver as well operate large-scale applications on AWS
• Give back to the open-source community through contributions on code and blog posts
• This is a startup so everything can change as we experiment with more product improvements

Some specific Requirements:

• Atleast 2+ years of Development Experience
• You have prior experience developing and working on consumer-facing web/app products
• Hands-on experience in JavaScript. Exceptions can be made if you’re really good at any other language with experience in building web/app-based tech products
• Expertise in Node.JS and Experience in at least one of the following frameworks - Express.js, Koa.js, Socket.io (http://socket.io/)
• Good knowledge of async programming using Callbacks, Promises, and Async/Await
• Hands-on experience with Frontend codebases using HTML, CSS, and AJAX
• Working knowledge of MongoDB, Redis, MySQL
• Good understanding of Data Structures, Algorithms, and Operating Systems
• You've worked with AWS services in the past and have experience with EC2, ELB, AutoScaling, CloudFront, S3
• Experience with Frontend Stack would be added advantage (HTML, CSS)
• You might not have experience with all the tools that we use but you can learn those given the guidance and resources
• Experience in Vue.js would be plus

Desired Candidate Profile

• Graduation is a must
• Relevant work experience of 2-5 years in export management
• Prior work experience of handling exports in FMCG companies and in markets including the Middle East, Far East, Asia
• Excellent communication skills and proficiency in MS Office Suite    

What you need to have: