Customer Support Executive

Job Description :

Job Title : Flutter Developer

Experience : 3+ Years

Location : Gurugram, India (Immediate Joining)

Key Responsibilities :

• Design and build advanced mobile apps for Android & iOS using Flutter.
• Collaborate with UI/UX designers to create intuitive user interfaces.
• Integrate REST APIs and third-party services into apps.
• Write clean, maintainable code and perform tests for robustness.
• Ensure high performance and responsiveness in all apps.

Requirements :

• 3+ Years of experience in Flutter app development.
• Proficient in Dart with strong object-oriented programming skills.
• Experience with Android/iOS mobile development (native or cross-platform).
• Familiarity with Firebase, RESTful APIs, and version control tools (Git).
• Understanding of mobile UI/UX principles.
• Experience with state management (Bloc, Provider, GetX) and Agile methodologies.

Job Description: Customer Success Executive

Department: Customer Success Team(CX)

Reports To: Customer Success Manager

Role Summary:

The Customer Success executive will be responsible for delivering a seamless support

experience across customer touchpoints including calls, chats, emails, callbacks, and

escalations. The role focuses on improving customer experience, resolving issues efficiently,

and ensuring customer satisfaction throughout the investment journey.

Key Responsibilities:

• Handle incoming and outgoing customer calls,chats, and email support

• Assist customers with account-related queries and partial KYC support

• Resolve customer concerns and coordinate with internal teams for timely closure

• Manage customer escalations and ensure proper follow-up until resolution

• Maintain customer interaction records in CRM systems

• Identify recurring issues and provide feedback for process improvements

• Support customer retention initiatives and improve customer satisfaction metrics

• Deliver a high-quality support experience across all customer touchpoints

Required Skills:

• Strong verbal and written communication skills

• Customer handling and problem-solving ability

• Ability to multitask across calls, chats, and emails

• Good interpersonal and relationship management skills

• Basic understanding of financial products preferred

Qualification & Experience:

• Graduate in any discipline

• 1–3 years of experience in customer support, customer success, or financial services

preferred

Fill Form : https://forms.gle/wTNfwmUfPyB4HuSx8

MemoNeet, a leading Edtech Startup with over 900K+ downloads for NEET exam preparation about to reach Million Users, is on a mission to empower students through innovative technology. We are seeking a skilled and dedicated Marketing Executives

Jd :

1.Identify relevant influencers aligned with our brand values, target audience, and marketing objectives.

2.Reach out to influencers & establish partnerships

3.Negotiate terms, contracts, and compensation agreements with influencers, ensuring mutual benefit.

4.coordinate with influencers and create engaging /creative content

5. Stay up to date with current market trend

6. ⁠Coordinate with Marketing Team & other departments to Support & achieve overall marketing goals

7.Given the requirement work on any tasks provided by the marketing team

Requirements

*Proven Experience in Influencers Marketing (Ed tech preferred)

*excellent communication & negotiation skills

*Basic Designing (Canva), script writing skills required

*Should be able to think Creative & implement ideas

*self motivated and able to work with minimum supervision

*Strong Analytical Skill to Track & Measure campaign performance and influencers roi

*MS Office

*Should be Cross Functional

Key Responsibilities: 

• Rewrite existing APIs in NodeJS. 
• Remodel the APIs into Micro services-based architecture. 
• Implement a caching layer wherever possible. 
• Optimize the API for high performance and scalability. 
• Write unit tests for API Testing.
• Automate the code testing and deployment process.

Skills Required: 

• At least 3 years of experience developing Backends using NodeJS — should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds. 
• Excellent hands-on experience using MySQL or any other SQL Database. 
• Good knowledge of MongoDB or any other NoSQL Database. 
• Good knowledge of Redis, its data types, and their use cases. 
• Experience with graph-based databases like GraphQL and Neo4j. 
• Experience developing and deploying REST APIs. 
• Good knowledge of Unit Testing and available Test Frameworks. 
• Good understanding of advanced JS libraries and frameworks. 
• Experience with Web sockets, Service Workers, and Web Push Notifications. 
• Familiar with NodeJS profiling tools. 
• Proficient understanding of code versioning tools such as Git. 
• Good knowledge of creating and maintaining DevOps infrastructure on cloud platforms. 
• Should be a fast learner and a go-getter — without any fear of trying out new things Preferences. 
• Experience building a large-scale social or location-based app.

• You will create REST/GraphQL based web services and APIs for consumption by mobile and web for distributed B2B platform 
• You will code, test and operate Nodejs based services
• You willI implement new features in a highly collaborative environment with product managers, UI/UX experts, and fellow engineers
• You will contribute to a future-ready, high quality, and performance code base
• You will share your technical solutions and product ideas with the team
• You will mentor other engineering team members
• You will contribute to team and organizational improvements in process and infrastructure
• You will be part of a truly global team
• You will work in an exciting startup environment where you can be autonomous and try new things :)

• You have experience in backend development, using languages like Node.JS and Golang
• You have used TypeScript extensions
• You are familiar with NoSQL databases such as MongoDB or CouchDB, Web services, SOA patterns
• You have good working knowledge of design patterns, building and deploying microservices on the cloud
• You have hands on experience with REST APIs or GraphQL
• You have experience with Test Driven Development and know when to apply it
• You have knowledge of web libraries and frameworks such as ReactJS/VueJS, AngularJS, and Clojure
• You have experience working on AWS or other cloud stacks and Docker 
• You have experience building / consuming OpenAPI and GraphQL specifications
• You have experience building microservices systems and testing them
• You have experience building systems with high data protection requirements, anonymous data and data encryption

• You have worked with Blockchain technology
• You have domain expertise working with decentralised identity solutions 
• You have experience of building systems that require cryptography

Here is the interview process for this role: 

• 30m interview with one of our Talent Team or Recruitment Partners
• 1h interview with our Engineers
• 1.5h pairing interview with one of our Engineers
• 3hs final interview meeting a variety of people including our CTO, Leads and other Engineers 

We can be flexible with the structure if someone's circumstances or timescales require it for good reason, just let us know! 

Please reach out if you have any specific requirements so we can be as accommodating as possible for you.

• Responsible for development of new highly responsive, web-based user interface
• Construct visualizations that can depict vast amounts of data
• Work and collaborate with the rest of the engineering team
• Work with product team and graphic designers
• Learn and understand user interactions
• Develop a flexible and well-structured front-end architecture, along with the APIs to support it

Requirements and qualifications

• B.S Degree in Computer Science
• Experience with JavaScript
• Experience with REACT
• Experience with HTML / CSS
• Experience with REST API's
• Git knowledge is a plus
• Team player
• Good time-management skills
• Great interpersonal and communication skills