Ecommerce & Digital Marketing Executive

Role: Tele Sales Executive-International / Tele Sales Executive-Domestic

Department- Sales

Experience: 1 To 3 years

CTC: up to 4 LPA

Location: Mumbai

Responsibilities:

Lead Generation:

• Conduct research to identify potential customers and industries for our products/services.

• Utilize various channels, including social media, email campaigns, and cold calling, to generate leads. Prospect Qualification:

• Engage with leads to understand their needs and assess their potential as qualified prospects.

• Gather additional information for effective lead qualification.

Sales Outreach:

• Conduct outbound calls, emails, and other communication methods to initiate conversations with potential customers.

• Articulate the value proposition of our products/services to prospects and create interest in further discussions.

• Create and send proposals as per discussion with potential clients

• Coordinate with Accounts for Invoice creation and send to potential clients

• Ensure payment is received with given period for the services

Responsibilities:

• Customer Interaction:Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.   
• Provide accurate and helpful information about our products and services.   
• Assist customers with troubleshooting technical issues and resolving problems.
• Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.   
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Issue Resolution and Documentation:
• Document customer interactions and resolutions in our CRM system.
• Escalate complex issues to appropriate departments or personnel.
• Identify and report recurring customer issues to improve product and service quality.
• Follow communication procedures, guidelines, and policies.

• Must have experience in handling bidding portals.
• Should have knowledge of email marketing and follow-up with the clients response.
• Excellent Communication skills.
• Should be able to work independently.
• Must have strong drive to results and passion for growing businesses.
• Knowledge of web and mobile applications development practices.
• Deep understanding of marketing principles.
• Excellent oral and written communication skills including presentation skills.
• Must be self-motivated and a good team player.
• Must have strong decision-making, and problem solving skills.
• Ability to provide quality leadership to Sales team.
• Shaping marketing strategy of new products.
• Marketing the Company's software products via emails, blogs, newsletters and social media.
• Develop new opportunities to increase company visibility.
• Analyse work statistics to determine project requirements, and generate business opportunities by getting new development projects for the company in the areas of web and mobile applications.
• Screen potential business deals by analyzing requirements and financials.
• Generating leads for new development projects and convert them.
• Cold calling experience will be added advantage.

• Timely preparation and implementation of training calendar on monthly and annual basis
• Identifying the training needs of the employees and nominating for the suitable programs
• Timely nominations for all training programs (Internal & External) and making arrangements/ communication/ coordination
• Organizing induction training programs
• Conducting training programs for front line employees by aligning organizations’ learning strategy with business objectives
• Preparing monthly and annual training MIS and maintaining record of all trainings in HRMS/ERP

What you must have:

• Strong communication and presentation skills
• Ability to research and develop training material
• Excellent time management, problem solving, organization and leadership skills
• Good command over MS office tool
• Knowledge of various tools/ aids used in training