Ecommerce & Digital Marketing Executive

Job Title: Sales & Customer Support Executive (Voice Process)

Company Brand Name: BikeFixup

Location: Faridabad

Work Mode: Work from Office

Working Days: 6 Days a Week (Rotational Off)*

Key Responsibilities:

Sales Responsibilities:

Achieve monthly sales targets for memberships.

Conduct outbound and inbound calls to pitch plans and convert inquiries into sales.

Provide detailed product knowledge and promote BikeFixup’s services effectively.

Maintain and update lead databases, ensuring timely follow-ups.

Prepare daily/weekly sales reports and analyze customer feedback.

Collaborate with the operations team for seamless service delivery.

Customer Service & Support Responsibilities:

Handle customer inquiries and resolve issues promptly with a professional attitude.

Ensure customer satisfaction by providing clear, accurate, and empathetic communication.

Assist customers in booking services and guide them through the process.

Address complaints or concerns and escalate unresolved issues to the appropriate team.

Follow up with customers post-service to ensure a high level of satisfaction and identify areas for improvement.

Qualifications & Skills:

Education: Minimum graduates preferred.

Experience: Minimum 1 year in sales or customer service roles with excellent communication skills.

Skills:

Strong communication skills in Hindi & English.

Persuasive abilities and a target-driven mindset.

Empathy and problem-solving skills for customer support.

Basic computer knowledge for lead tracking and reporting.

Benefits:

Fixed salary + performance-based incentives.

Training and growth opportunities in a premium two-wheeler service brand.

Opportunity to build a rewarding career in a fast-growing industry.

Job Title: Senior Manager of Learning Design - EdTech

Job Overview: The Senior Manager of Learning Design will lead our efforts to innovate and enhance educational programs, ensuring alignment with the latest in educational technology and industry standards. This role is pivotal in managing the development of high-quality learning materials and courses, engaging with senior stakeholders, and overseeing a team of instructional designers and SMEs.

Responsibilities:

● Spearhead the design and development of educational programs that meet the needs of diverse learners and align with technological advancements.

● Maintain and enhance relationships with senior stakeholders and universities to ensure collaboration and alignment of educational goals.

● Oversee the instructional design team, ensuring all learning materials are of the highest quality and delivered on schedule.

● Conduct continuous research on new educational trends and integrate findings into program development to keep our offerings at the forefront of the industry.

● Manage the execution of educational projects from conception through to delivery, including stakeholder management and alignment of educational outcomes with business goals.

Professional Skills:

● Advanced Instructional Design: Expertise in creating and managing comprehensive educational content for varied audiences, utilizing modern instructional theories and technologies.

● Project Management: Strong project management skills, with a proven ability to oversee educational projects from inception to completion, ensuring alignment with broader educational and business objectives.

● Strategic Planning: Ability to develop strategic plans for the educational development of both internal and external courses, ensuring they meet market needs and organizational goals.

● Leadership and Team Development: Experience in leading instructional design teams, providing guidance, and fostering professional growth to meet and exceed project demands.

● Technical skills: Experience in developing IT courses and a basic understanding of domains like cloud, AI, GenAI, coding, etc. is mandatory

Soft Skills:

● Communication and Influence: Exceptional communication skills, with the ability to articulate complex educational strategies to stakeholders and lead teams effectively.

● Analytical Thinking: Strong analytical skills, with the ability to perform detailed needs assessments and gap analyses to inform course development strategies.

● Innovative Thinking: A visionary approach to educational design, constantly seeking to implement the latest educational technologies and methodologies.

● Adaptability: Capability to adapt strategies in response to new educational trends and technology, ensuring the organization remains at the cutting edge of EdTech.

Desired Skills and Experience:

● Agile Methodology: Familiarity with Agile project management methodologies, especially in a fast-paced EdTech environment.

● Professional Experience: At least 10-12 years in educational technology or related fields, with a minimum of 5 years in a leadership role managing instructional design teams.

● Educational Mastery: Demonstrated success in developing scalable and effective educational programs, with a keen insight into learning analytics and user feedback to refine course offerings.

● Stakeholder Engagement: Proven experience in managing relationships with senior educational stakeholders and ensuring the educational goals are aligned with organizational strategies

Job Description

• Responsible for maintaining and extending an application’s Apex services and user interfaces in

Lighting Web Components and Aura Components where necessary.

• Work with and lead a team to design and implement new capabilities according to enterprise

Apex design patterns.

• Expand and implement event-based architecture to build new features within a managed

package.

• Collaborate with business stakeholders to understand product roadmap and establish

prioritization.

• Perform standard product developer tasks such as estimating, testing, documenting, performing

peer reviews, providing support, diagnosing/resolving defects

• Own and execute managed package activities including source control, CI/CD, releases,

AppExchange security reviews, and License Management Application tasks

• Provide leadership and mentorship to development team members.

• Keen focus on building intuitive and functional Salesforce applications.

Must have skills and background:

• Bachelor’s degree in computer science, engineering, or related fields

• 7 or more years of software development experience with at least 5 years on Salesforce technologies, especially Sales Cloud and AppExchange

• Experience leading development teams.

• Experience with Flows, Apex, Lightning Web Components/Aura Components, and managed packages

• Experience with enterprise topics such as integration, asynchronous/platform events,

security/identity, and large data volumes

• Hold multiple Salesforce developer certifications – Platform App Builder, Platform Developer I, and Platform Developer II, additional Salesforce Architect Certifications a plus

• Ability to design Objects and Relationships

• Knows the security model in Salesforce.

• Understands Bulkification and can write optimized code with Apex, Triggers and SOQL

Nice to have skills and background:

• Basic Community / Experience Cloud

• Salesforce Deployment/DevOps experience

1. Experience in working with both manual and tag management analytics implantations and common troubleshooting tools, including Developer Tools, Tag Assistant, or GA Debug
2. Experience with analytics strategies across multiple sites and apps, diverse platforms, and high-traffic sites preferred.
3. Knowledge of general Web best practices in SEM, SEO, and UX
4. Knowledge of Web markup and front-end Web development in HTML5, CSS3, or JavaScript
5. Ability to communicate with developers in a meaningful way.
6. Have the technical and communication skills to clearly communicate the processes and tasks to make full use of tag management and tags.

What you need to have:

We are looking for candidates who are smart and ambitious. The ideal candidate will have experience in all stages of the sales cycle. They should be confident with building new client relationships and maintaining existing ones. There will be Performance based incentives for those who are self driven and motivated to achieve results and grow with us.

 Qualifications

• Bachelor's degree 3+ years in Business, Sales, Marketing or Technology

• Minimum of 6 months - 2 year+ experience in sales, business development or similar role

• Experience in full sales cycle including deal closing

• Demonstrated sales success

• Strong negotiation skills

• Strong written and verbal communication and presentation skills

• Proficient in working on excel, powerpoint, googlesheets

• Knowledge of generating leads through LinkedIn, Twitter and others

• Experience in international sale and IT services would be preferred

Responsibilities

• Build relationships with prospective clients

• Oversee the sales process to attract new clients. 

• Work with senior team members to identify and manage risks

• Research and identify new market opportunities

• Attending networking events to attract and retain clients

• Developing and executing sales and marketing strategies to grow business

• Prepare and deliver pitches to potential investors

• Analyze market and establish competitive advantages

• Track metrics to ensure targets are hit

• Foster a collaborative environment within the organisation

Position :      Recruiter - (IT / Telecom)

Location : Delhi/NCR

Job Description

1) Should have Strong analytical and logical abilities

2) Excellent verbal & written communication skills
3) Should have Experience & Knowledge into domestic IT/Telecom hiring industry.
4) Strong Experience in Client Handling/Team Handling.

5) Experience in Sourcing profiles through Job Portals, Networking, Headhunting & Social Networking Sites.
6) Should have Knowledge about Technical Skills & Recruitment Process. (Sourcing).

7) Should have strong Telecom Technology Skills.

8) Must be target driven and must be able to thrive in a time pressured environment.

9) Strong Experience in End to End Recruitment Life Cycle(Sourcing to On boarding).

10) Familiarity with Applicant Tracking Systems and resume databases

11) Screen incoming resumes and application forms

12) Following up on the interview process status

13) Reference and background checks
14) Must have basic knowledge of Salary Heads
15) Comfortable for travelling if required to visit rest of the offices