Ecommerce & Digital Marketing Executive

6+ years of experience in full-stack web development, with expertise in both Java and React.

Proficiency in Java programming language, including experience with Spring Boot or similar frameworks for backend development.

Strong understanding of frontend technologies, particularly ReactJS, along with HTML5, CSS3, and JavaScript.

Experience in designing and developing RESTful APIs and integrating backend services with frontend components.

Knowledge of database systems such as MySQL, PostgreSQL, or MongoDB, and proficiency in writing SQL queries.

Familiarity with modern software development tools and practices, including Git, CI/CD pipelines, and Agile methodologies.

Ability to work independently as well as collaboratively within a team environment, with excellent communication and interpersonal skills.

Proven track record of delivering high-quality, scalable, and maintainable software solutions.

Problem-solving mindset with the ability to analyze complex technical challenges and propose effective solutions.

Bachelor’s degree in Computer Science, Engineering, or related field is preferred.

Prior experience in agile development environments and familiarity with DevOps practices would be advantageous.

Roles and Responsibilities:

• Design & build test harnesses for Automation Testing.
• Design test automation framework and develop the new test automation libraries; Should be very much hands on with tools like Selenium, Appium etc.
• Design & execute Regression Test Pack using frontend & backend test scripts.
• Design and Develop the Automated solution for Sanity Testing for various repeatable tests.
• Implement QA process and Automated testing for all the workstreams to improve the overall testing cycle
• Participate in the development and support of the testing program aimed at supporting multiple testing efforts simultaneously.
• Be a part of an ongoing effort to bring new testing knowledge into the team.
• Assist with test plan articulation, planning, and management of individual testing events.
• Utilize appropriate testing tools for both front-end and back-end Quality Assurance.
• Identify testable events and develop the test cases/test scripts.
• Identify and capture test data to support the test cases defined by the testing team.
• Leverage the testing process and test tool kit to create reusable test assets.

Key Requirements:

• 2-4 years experience of relevant Industry experience. 
• Good understanding of QA methodology, automation expertise, and ability to code
• Experience with Selenium-Web driver, Selenium Grid, Selenium Page Object Model, Page Factory concept
• Experience in designing and implementing test frameworks (like Data driven, Keyword driven or Hybrid along with custom reporting) and strategy for choosing automated testing tools
• Awareness of OO programming (Classes/Methods, etc.)
• Ability to work both independently and in a team environment.
• Must possess critical thinking skills in addition to good interpersonal and communication skills.
• Ability to function in a demanding environment;
• Ability to assume the perspective of customers and their users and serve as their advocates
• Experience in Appium, Cucumber, Rest Assured, Karate would be an added advantage.

Responsibilities

• Interact with customers to provide and process information in response to inquiries about our products such as SMS / Cloud telephony and Voice through calls and email.
• Interact with customers regarding their concerns/requests about products and services over calls and email.
• Manage the tickets over the ticketing tool.
• Handle the calls received from clients.
• Process requirements, modifications, and escalate complaints across a number of communication channels.

Skill sets

• Excellent communication and presentation skills.
• Strong customer handling skills over calls and active listening.
• Ability to multitask, prioritize and manage time effectively.
• Ability to stay calm when customers are stressed or upset.
• Ready to work in a 24X7 environment.
• Good computer skills.
• Proficient in Microsoft Office Applications.

Education Required

• Graduate in Technical field (B.Tech, M.Tech, BCA, MCA, B. Sc , Diploma)

• Experience in defining and architecting future-ready commercial and customer-facing Digital products and platforms and demonstrated digital architecture thought leadership (big picture thinking)
• Should have extensive experience in designing Salesforce applications, solution blueprinting, effort estimation, and creating work plans
• Should have strong experience in hands-on development using out-of-box features and custom development with Apex, Visualforce, JavaScript, and other force.com programming languages including high proficiency in lightning
• Should provide technical expertise in identifying, evaluating, and developing technology solutions including integrations with other enterprise software solutions
• Build and develop web services using REST, SOAP, and other Salesforce APIs to support various integration points with other systems
• Functionally strong in Salesforce Sales Cloud, Service Cloud, CPQ (Configure Price Quote)
• A technically strong and hands-on person willing to code and enthusiastic/ passionate about technical problems in Salesforce.
• Strong exposure to Salesforce Lightning (Lightning Experience, Aura and, LWC) and understands in-depth of Salesforce Lightning Design System.
• Strong exposure to Portals (Partner, Customer) with a varied use of using CMS and Data-Driven Development.
• Understand Lifecycle of Business and Lifecycle Transformation in Salesforce in Manufacturing, Healthcare, Service and, Supply Chain Verticals.
• Could perform System Evaluation in recommending points and consideration for Config vs Code.
• Has performed atleast three End to end Project Transformations in Salesforce using Sales, Service or Community.
• Proactive and willing to learn new technologies with a focus on Very Large Data Volumes and Security.
• Should have Admin, Platform Developer 2 with either salesforce Sales Cloud, Service Cloud or Community Cloud Consultant Certification.
• Voracious and Independent thinker willing to handle Customers/ Stakeholders. Willing to work independently as required.
• Should be aware of Scrum working process and handling large teams (More than 30 Members).
• Strong influencing and communication skills - Ability to present solutions to IT Leadership, business stakeholders, product and development teams in a compelling manner to help them understand why such a solution is required and have the ability to justify the rationale of the particular solution design. Ability to influence in complex situations where stakeholders do not always agree about methods, choices, and strategic direction.
• Experience with developing resource and budget estimates (BOM and staffing)
• Working with global remote teams

Desired Skills:

• Nice to Have Salesforce Architecture Certification in Application Architect or System Architect with exposure to CTA.
• Nice to have a person who understands Salesforce B2B E-commerce, Marketing Cloud, and varying Industry Cloud exposure.
• Strong familiarity with emerging digital frameworks and patterns, Information Security and Data access controls
• Experience of working with platform/package vendors and their solution teams as part of architecting the overall solution.
• Technical acumen and proficiency in Agile and DevOps methodologies, tools, and governance/standards
• Ability to deliver various artifacts as part of the enterprise application architecture, including implementation models, technology matrices, communications diagrams, application use-case diagrams, migration/distribution diagrams, etc.
• Understanding of software development practices like DevOps and CI/CD tool chains (i.e., Jenkins, Spinnaker, Azure DevOps, GitHub) is preferred
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