11+ Engineering design Jobs in Mumbai | Engineering design Job openings in Mumbai

1. Respond to customer queries in a timely and accurate way, via phone, email, or escalate unresolved issues to the appropriate internal teams

2. Take ownership of customer issues and ensure prompt resolution

3. Maintain customer records by updating all relevant information in the database

4. Meet personal/team qualitative and quantitative targets

5. Providing complete information about the product to the customer.

6. Solving all product or service-related issues of the customers.

7. Keeping a proper record of the customers.

8. Maintaining and updating the information of the customers regularly.

9 . Maintaining a pleasant working environment for your team.

10 . Creating policies and procedures.

11. Conducting quality assurance surveys with customers and providing feedback to the staff.

This is a build role and so our ideal candidate has the passion and experience to create the best possible people strategy for our team, using a combination of best practices, insight and innovation with an understanding of the needs of a growth stage company.

Job responsibilities include, but are not limited to:

People Management & Leadership: Lead the P& C team to continue developing People & Culture processes as outlined below. Continue to develop the existing team of People leaders through coaching, mentorship, and leadership. Recruit and hire new P& C staff as needed.

Employee Lifecycle Management: Oversee the end-to-end employee lifecycle from onboarding and development, through to transitions and exits, creating a positive experience for all employees and driving engagement. This will include the development of a data-driven framework for continuous improvement in all aspects of the employee experience.

Talent Acquisition and Recruitment: Partner with talent acquisition team on strategies including job description creation, vacancy advertising, candidate screening, interviewing, and hiring processes - ensuring the adoption of best practices in inclusive hiring.

Compensation and Benefits: Develop and implement a competitive compensation philosophy and benefits strategy that motivates employees, supports retention, and attracts new talent.

Talent Management and Succession Planning: Implement comprehensive talent management strategies that ensure the right people are in the right roles, manage performance, provide career development opportunities, develop skills matrices, and oversee promotions and transitions. Develop and execute succession-planning strategies that ensure business continuity and support our future growth.

Learning and Development: Develop and implement comprehensive learning and development programs, focusing on the skills and knowledge that employees need to excel in their roles. Develop a strategic L& D program to support Parachute's leaders to help the company level up and scale.

Diversity, Equity, and Inclusion (DEI):Champion DEI by fostering a work environment that values diverse perspectives, promotes equal opportunities, and is inclusive of all employees. Develop policies and procedures that reflect the company's DEI-B Values.

Employee Relations: Create and support a program that strengthens relationships between employees and the organization, resolving workplace conflicts, handling disciplinary procedures, and promoting employee well-being. Use metrics to address systemic issues, define root problems of employee-relation issues, and create programs to systematically address them. Support existing P& C team currently responsible for this function.

Legal Compliance: Ensure all HR policies and practices comply with local, state, and federal labor laws and regulations.

Organizational Development, Design, and Change Management:Drive organizational development and design efforts, working in collaboration with senior leaders across the organization to develop key HR staffing plans for new and existing departments.

HR Metrics, Analytics, and Strategic Investment:Implement a comprehensive HR dashboard that tracks key metrics across all HR functions. Utilize data analytics to inform strategic decision-making and guide investment in new full-time employees (FTEs), thereby maximizing profitability and optimizing capital deployment.

Future-of-Work Thought Leadership:Be a strategic thinker on how to position Parachuters to help the company achieve its 3-5-7+ year ambitions. Have well-researched and thoughtful stances on topics such as hybrid, remote-first, time-off, flexible time, sabbatical programs, comp philosophy, etc. to fully leverage the People & Culture function as a differentiator for the company.

What will set this person apart:

• Proven business leader with 3+ years of leadership or management experience, in a leadership role within Human Resources.
• Experience working in a high-growth tech startup or similar fast-paced industry is strongly preferred.
• Demonstrated expertise in various aspects of HR management, including but not limited to talent management, learning & development, compensation strategy, and legal compliance.
• Experience managing the end-to-end employee lifecycle and succession planning.
• Proven track record of strategic thinking and decision-making ability, with the capacity to manage a critical function within the company.
• Experience leading a team of HR professionals and working closely with senior leaders and executives in an organization.
• Strong understanding of HR metrics and data-driven decision-making.
• Excellent communication, negotiation, and presentation skills.

Benefits

• 21 days of paid vacation, 7 days sick leave, 3 days of no questions asked leave
• Encouraged time off on your birthday
• Flexibility for remote work on a case by case basis
• Comprehensive insurance plans (from Plum) and commuter benefits
• Rewards for every work anniversary
• One month paid sabbatical after your five year Skimm'versary as a full-time employee. and more.

Mevive International™ is one of the leading suppliers & exporters of the finest quality food ingredients ranging from Spices & Seasonings, Dehydrated Vegetables, Dried Leaf Ingredients, Spray Dried Ingredients, Specialty Super Foods products. We are a prominent name when it comes to Quality and Customer Satisfaction at genuine pricing. We are a full-service exporter diversifying within the food industry, with a long history of pioneering new markets & capturing market share. We come with an in house team of consultants, associates and experts with a new vision for the growing Food Business. Certified for Organic Trade & offering value-added services with a global presence in over 25 countries. Our Major markets are Middle East, North/South America, Europe, South-East Asia, Indian Subcontinent and growing.

Visit Website: www.meviveinternational.com

We are seeking a dynamic and results-driven Sales Representative to join our team. The Sales Representative will be responsible for driving sales and expanding our customer base within the dehydrated food industry. This role offers an exciting opportunity to collaborate with cross-functional teams, develop strategic sales plans, and build long-lasting relationships with customers.

JOB DESCRIPTION.

• Develop and implement strategic sales plans to achieve company sales targets and objectives.
• Identify and target new B2B opportunities within the dehydrated food industry, including retailers, distributors, and food service providers.
• Build and maintain strong relationships with existing and potential customers to ensure customer satisfaction and loyalty.
• Conduct market research to identify emerging trends, customer needs, and competitive activities.
• Collaborate with the marketing team to develop promotional materials, sales collateral, and marketing campaigns to support sales efforts.
• Provide regular sales forecasts, reports, and analysis to management, highlighting key performance metrics and opportunities for improvement.
• Negotiate pricing, contracts, and terms with customers to maximize profitability while maintaining customer satisfaction.
• Stay up-to-date with industry developments, product innovations, and market dynamics to provide informed recommendations and insights to the team.

Qualifications:

• Bachelor's degree in Business Administration, Sales and Marketing, or related field.
• Proven track record of success in sales, preferably within the food industry.
• Strong understanding of sales techniques, strategies, and principles.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Highly organized with strong attention to detail and time management skills.
• Proficiency in Microsoft Office suite and CRM software.
• Willingness to travel as needed.
• Communication skills in mother toungue language and Hindi is compulsory
• Apart from which we are also looking for people with communication skills with Kannada, Telugu, Malayalam, Maratihi

Benefits:

• Performance-based incentives.
• Comprehensive health and wellness benefits package.
• Opportunities for career advancement and professional development.
• Positive and inclusive work environment with a supportive team culture.
• Employee discounts on company products.

Salary:

• Salary range will be fixed based on the knowledge and skill set.
• Apart from the above salary you are eligible for commision on achievement of target