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About us:
Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 8300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from DevOps to DevSecOps with Astra's CI/CD integrations.
Astra is loved by 650+ companies across the globe. In 2023 Astra uncovered 2 million+ vulnerabilities for its customers, saving customers $69M+ in potential losses due to security vulnerabilities.
We've been awarded by the President of France Mr. François Hollande at the La French Tech program and Prime Minister of India Shri Narendra Modi at the Global Conference on Cyber Security. Loom, MamaEarth, Muthoot Finance, Canara Robeco, ScripBox etc. are a few of Astra’s customers.
Role Overview:
We're looking to on-board an enthusiastic Customer Success Specialist who loves delighting customers. The role requires hand-holding customers during on-boarding and making them Astra-nauts (yes, that's what we call our customers & team members!) who are well versed with Astra's platform.
The role will also require collaboration with our sales, security and marketing team. We're a cyber security company with CTOs, engineering leaders & CISOs as our ICP, hence we'll prefer candidates who come with some understanding of principles of computer science.
Roles & Responsibilities:
- Ensuring a smooth customer on-boarding
- Championing product adoption
- Maintaining high NPS
- Ensuring renewals of the accounts assigned to you
- Understanding customer requirements and translating them into deliverables.
- You will be attending to customer emails and phone calls on a daily basis
- You will be looking after stakeholder management between various teams and customers.
- Experience working with brand image and promoting value through customer experience
- Building a rapport with the customers
- You will be up-selling and cross-selling complementary Astra products
- You will be ensuring timely delivery by communicating across teams
- Diligently maintain customer success platform
Requirements for this role:
- 1-3 years of experience in customer success
- Excellent written and verbal communication skills
- Technical knowledge required to work in a cyber security organization’s customer-facing role
- Ability to build rapport with the stakeholders
- Willingness to work in a remote setup
Benefits of joining the Astra Squad:
- Embrace the cosy remote work lifestyle.
- Feel the startup adrenaline pumping through your veins.
- Revel in our open, growth-centric ambiance; it's like a digital playground.
- Dive deep into the captivating world of cybersecurity.
- And yes, get ready for some unforgettable workcations—think Chikmagalur & Jim Corbett.
Position Title : Sales Specialist
CTC: 14-15 lpa
Experience : 2-4 years
Location: Pune
Working Mode : On site
Primary skills : IT sales, B2B sales, End to End sales, Comm. skills
Qualification : Any Engneering
Key Responsibilities:
❖ Meet and exceed sales targets.
❖ Identify and generate new sales opportunities through networking, cold calling, and other lead generation techniques.
❖ Manage the entire sales process, from lead generation to closing deals, ensuring a high level of customer satisfaction.
❖ Build and maintain strong, long-lasting customer relationships.
❖ Understand customer needs and requirements to propose appropriate solutions.
❖ Work closely with technical teams to ensure that client requirements are met.
❖ Prepare and deliver presentations on products/services.
Key Skills and Qualifications:
❖ Minimum of 2 years of relevant sales experience in the IT industry.
❖ Proven track record in sales, with a history of successfully meeting or exceeding targets.
❖ Excellent communication and interpersonal skills.
❖ Strong negotiation skills to close deals and achieve revenue targets.
❖ Strong accountability and work ethic.
❖ Ability to drive sales processes effectively, from lead generation to closing deals.
❖ Master’s degree in business - IT, or a related field.
❖ Familiarity with the USA and APAC markets.
❖ Ability to work in a fast-paced and dynamic environment.
❖ A team player with a customer-oriented approach.
About us:
At Astra Security, we're not just a team; we're innovators, protectors, and storytellers.
As a U.S. & India based powerhouse, we proudly offer a state-of-the-art Pentest Platform that mimics hacker behaviour. We're not just about finding vulnerabilities; we've discovered 100,000+ of them for our clients! And guess what? We defend against over a million threats daily.
Our accolades speak for our excellence—from being recognized as ‘The Most Innovative Security Company’ by Prime Minister Narendra Modi to bagging the CyberTech100 title in 2021.
Why Join Us?
Because words are magical, and here at Astra, we believe they can make the digital world safer.
We're on a thrilling journey, and we need You, who can translate intricate technical tales into captivating content. Ready to embark on this cyber-adventure?
Your Mission (If You Choose to Accept):
- Craft content that bridges the gap between tech buffs and novices—think blog posts, white papers, and landing pages.
- Play a pivotal role in content management and project coordination.
- Guide and inspire budding writers on our team.
- Join forces with SEO, development, and design maestros to produce stellar content.
- Ensure every word we publish is a masterpiece—optimised, insightful, and valuable.
- Work with the marketing and frontend developer on the feedback shared and amend design changes.
- Work & come up with design guidelines for the brand
Requirements:
- 4+ years in content writing, especially in SaaS or content marketing realms.
- A flair for SEO and a penchant for NLP.
- The ability to decode complex tech puzzles and pen them down with finesse.
- Organizational prowess, self-driven spirit, and an eagle-eyed attention to detail.
- Prior experience of content marketing would be a big plus.
- A sprinkle of experience in the cybersecurity world would be the cherry on top!
- Bonus: Familiarity with WordPress/Webflow CMS.
Benefits of joining the Astra Squad:
- Embrace the cosy remote work lifestyle.
- Feel the startup adrenaline pumping through your veins.
- Your brilliance showcased to thousands of eager readers and users.
- Revel in our open, growth-centric ambiance; it's like a digital playground.
- Dive deep into the captivating world of cybersecurity.
- And yes, get ready for some unforgettable workcations—think Chikmagalur & Jim Corbett.
The candidate should have good hard core experience in B2B sales. Communication skills strong. Good knowledge of the job responsiblities and he should be able to get the clients for Digital Marketing packages. The candidate should prefrably from Digital Marketing company
at TartanHQ Solutions Private Limited
Batik, a product by Tartan, provides a fintech-based platform (startbatik.com) that has been built from the ground up to natively support a wide range of organizations and employers. Through Batik, employees are empowered to use customizable and flexible benefits with easy access to a marketplace that has multiple products like quick loans, credit cards, insurances, gadgets, coupons, gym memberships, etc.
Starting as a feature of one of our products at Tartan, Batik has helped the most innovative companies and HR leaders transform the employee experience to attract and retain top talent through employee benefits, strategic rewards, and recognition, and much more.
Tartan is a payroll connectivity API company enabling consent-driven employment and income verification in real-time, which allows businesses to access payroll data directly from the payroll systems to streamline income and employment verification, improve underwriting models, and help employees and independent freelancers avail of custom benefits through their employers.
What will you do?
- Identifying strategic partners by conducting market research to find the appropriate companies or domains to explore strategic alliances
- Build and execute a plan to elevate our partnerships and build a robust opportunity pipeline. Our partnerships involve collaborating on GTM, product, technology, and marketing
- Build sustainable, trusting relationships across the “Alliance partner”, and lead efforts to ensure the delivery of all technical resources into the sales campaigns of our partner.
- Build processes to grow our pipeline, innovate with GTM, market jointly with partners to customers and explore new avenues of growth
- Identifying the right opportunities, framing deal structures, negotiating, closing out of deals with a focus on business development, and sourcing deals.
- Scale impactful partnerships and build a cross-functional view of the organization across sales, marketing, product, and customer/partner success
You are:
An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of them. We are open to promising candidates who are passionate about their work and are team players.
- Immediate joiners will be preferred.
- 5-7 yrs in alliances, partnerships, sales, or similar experience.
- An MBA degree is a plus, not a must
- Exceptional communication skills- written, verbal
- Proven ability towards constructive networking.
- Team player and multitasker with exceptional organizational skills.
- Knowledge of the rewards/gift cards/perks industry is a plus
- Prior experience in selling or managing clients for SaaS products/Tech solutions and similar enterprise solutions
- Hands-on experience on account management CRMs like Salesforce, Zoho, HubSpot, and similar
- Ability to manage clients/partners independently with minimum supervision
Why should you work with us?
- We are growing exponentially growing from an on-paper idea to revenues in less than 12 weeks - have big plans for 2022 and are super excited to build a top-tier product in India, for the world
- Crazy ambitious mission: Have a founder mindset and lots of room to experiment, integrate and expand further. Have a figure-it-out mentality.
- Transparent, flexible benefits: We have a robust benefits framework; we evaluate candidates based on performance every six months and put our best foot forward on appraisals, with some flexibility between cash/crypto mutual fund/stock options.
- So much transparency: We try hard to do it in the right way. We strongly believe that we can be much more open and move faster when we have nothing to hide.
at TartanHQ Solutions Private Limited
About Us
Tartan is a payroll connectivity API company enabling consent-driven employment and income verification in real-time.
Tartan helps precisely here – by offering a digitally embedded income verification solution to securely transmit your income data including the payslips without a pause in your application process.
Batik, a product by Tartan, provides a fintech-based platform (startbatik.com) that has been built from the ground up to natively support a wide range of organizations and employers. Batik is an employee benefits marketplace. We have built this on a mission to help employers elevate the benefits offered to employees. Through Batik, employees are empowered to use customizable and flexible benefits with easy access to a marketplace that has multiple products like quick loans, credit cards, insurances, gadgets, Coupons, Gym memberships, etc. Employers can provide benefits with just one click and support their workforce’s well-being with zero administrative burdens. In simple words, Batik is like an amazon marketplace.
Starting as a feature of one of our products at Tartan, Batik has helped the most innovative companies and HR leaders transform the employee experience to attract and retain top talent through employee benefits, strategic reward & recognition, and much more.
If you are a self-driven individual, excited to grow the business rapidly through creative, well-executed outbound strategies. Tartan is the right place for you, you will get to build, refine, and execute the outbound sales process & strategy, driving critical top-of-funnel opportunities. Your role will combine product, technical, and industry knowledge that will help us build an amazing product and better businesses.
What you'll do?
- Drive and manage Customer Success Outcomes
o Post sales customer activation.
- Product Sales Activation
o Expand our revenue in accounts through cross-selling and up-sell
o Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores
o Drive new business growth through more excellent advocacy and reference-ability
- Define and Optimize Customer Lifecycle
o Map customer journey
o Develop listening points in the journey (e.g., usage, satisfaction, etc.)
o Standardize interventions for each point in the journey
o Define segmentation of customer base and varying strategies
o Identify opportunities for continuous improvement
o Learn from best practices in the industry
- Measure Effectiveness of Customer Success
o Define operational metrics for the team
o Establish a system for tracking metrics
o Create cadence for review within the team
o Expose a subset of metrics to the executive team, company, and board
- Lead Customer Success Team
o Recruit and train managers for each functional role
o Attract high potential individual contributors into the team
o Create a rapid onboarding process for new team members
o Foster collaboration within the team and across the customer lifecycle
o Encourage continuous learning within the team
- Inspire Customer Success Across Company
o Create a company-wide culture of Customer Success
o Align with Marketing around marketing to existing clients
o Align with Product around driving product roadmap
o Align with Sales around cross-sell and up-sell and focus on selling with a retention focus
o Align with the Executive Team around key metrics and objectives
o Drive company-wide definition of the ideal customer
o Create a company-wide customer feedback loop
We would love to hear from you if:
- 3+ years of experience developing and implementing best practices and processes for the customer success team
- Understands and adapt to functional and technical aspects of the product
- Ability to maintain a high-valued outcome-based relationship with an eclectic customer profile base
- Capability to gain trust and credibility by addressing customer’s needs and concerns
- Can Perform onboarding of accounts with the clients and ensure the best ongoing engagement throughout the customer’s lifetime
- Have Stellar presentation skills, client management, and written communication skills.
- Demonstrated progressive management experience leading teams
- Proven ability to develop strategies, translate them into initiatives and track successful delivery
- Demonstrated operational excellence in analytical thinking, process development and improvement, problem-solving, communication, delegation, and planning
- Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity
- Ability to manage influence through persuasion, negotiation, and consensus building
- Deep understanding of value drivers in recurring revenue business models
Why should you work with us?
- We are growing exponentially [Going from an on-paper idea to revenues in less than 12 weeks] - have big plans for 2022 and are super excited to build a top-tier product in India, for the world
- Crazy ambitious mission: Have a founder mindset and lots of room to experiment, integrate and expand further. Have a figure-it-out mentality.
- Transparent, flexible benefits: We have a robust benefits framework; we evaluate candidates based on performance every six months and put our best foot forward on appraisals, with some flexibility between cash/crypto mutual fund/stock options. Read more. Read in detail about our flexible benefits in the next section. 👇
- What else: Work comfortably and choose your flexible hours as long as you finish the tasks.
- So much transparency: We try hard to do it in the right way. We strongly believe that we can be much more open and move faster when we have nothing to hide.
Flexible Benefits
- Salary 💸 We offer competitive salaries with performance-based bonuses and raises at will. We believe that a raise doesn’t need to be tied to an annual review.
- Stock Options 📈 We believe that all employees deserve to own a part of Tartan. Everyone should be rewarded for a successful company outcome.
- Health Insurance 💪 We believe you and your family deserve robust health coverage because we care about them too. A health policy of 5 lakhs is provided and other benefits to you and your family.
- Brand new MacBook 💻 You get a MacBook you can use for work.
- Unlimited Sick Leaves ❤ Times are tough, and we are all in this together. Sick leaves are not meant just for yourself but also to take care of your loved ones when they need you the most.
- Passion Fund 🏀 Invest in yourself or your passion project. Take a course, do gardening or start a newsletter. At Tartan, we want to invest in your professional growth and personal.
- Wind Down 🎥 Whether it’s Netflix, Prime, Hotstar with the family, or cozying up with an audiobook, we provide a monthly stipend to spend on the streaming, entertainment, or news sources of your choice.
Sound like something you’d like to be a part of. We’d love to hear from you!
- Location: Gurgaon, Bangalore
at TartanHQ Solutions Private Limited
About Us
Tartan is a payroll connectivity API company enabling consent-driven employment and income verification in real-time.
Tartan helps precisely here – by offering a digitally embedded income verification solution to securely transmit your income data including the payslips without a pause in your application process.
Batik, a product by Tartan, provides a fintech-based platform (startbatik.com) which has been built from the ground up to natively support a wide range of organizations and employers. Batik is an employee benefits marketplace. We have built this on a mission to help employers elevate benefits offering to employees. Through Batik, employees are empowered to use customizable and flexible benefits with easy access to a marketplace which has multiple products like quick loans, credit cards, insurances, gadgets, Coupons, Gym memberships etc. Employers can provide benefits at just one click and support their workforce’s well-being with zero administrative burden. In simple words, Batik is like an amazon marketplace.
Starting as a feature of one of our products at Tartan, Batik has helped the most innovative companies and HR leaders transform the employee experience to attract and retain top talent through employee benefits, strategic reward & recognition, and much more.
If you are a self-driven individual, excited to grow the business rapidly through creative, well-executed outbound strategies. Tartan is the right place for you, you will get to build, refine, and execute the outbound sales process & strategy, driving critical top-of-funnel opportunities. Your role will combine product, technical, and industry knowledge that will help us build an amazing product and better businesses.
What you'll do?
- Actively obtain new satisfied clients to fill customer references gaps
- Establish the types of activities the customers will participate in, including speaking opportunities at webinars & live events, press/media & analyst engagements, and sharing positive experiences in peer-to-peer conversations with sales prospects.
- Identify what resources are already available to the company, replace outdated content, & create various marketing materials such as detailed proof of customer success stories, customer quotes, create video testimonials, logo features in postcards/banners/booths/decks,
and other collateral. - Manage customer relationships through a formalized process of tracking the frequency of contacts & activities completed avoiding overtaxing valuable relationships through the company's CRM
system. - Attend local customer site visits and event meet-ups, to build close relationships with the customers, network & share best practices, and offer a venue for quicker support escalations.
We would love to hear from you if:
- MBA / PGDM (HR or Sales & Marketing) from top B School.
- Relevant experience of 4+ years
- Highly motivated and target driven with a proven track record in B2B/enterprise sales. SaaS experience preferred.
- Excellent communication skills - verbal & written.
- Knowledge and understanding of social platforms including LinkedIn to conduct research for new prospects.
- Should be number driven. Have experience in carrying & achieving personal targets.
- Good practising knowledge/skill of MS suite, mainly word, Excel & power-point.
- Ability to grasp and understand clients and business requirements/dynamics quickly.
- Manage several prospects simultaneously while positioning company products against direct and indirect competitors.
- Good organization skills, good Networking skills & ability to build relationships.
Why should you work with us?
- We are growing exponentially [Going from an on-paper idea to revenues in less than 12 weeks] - have big plans for 2022 and are super excited to build a top-tier product in India, for the world
- Crazy ambitious mission: Have a founder mindset and lots of room to experiment, integrate and expand further. Have a figure-it-out mentality.
- Transparent, flexible benefits: We have a robust benefits framework; we evaluate candidates based on performance every six months and put our best foot forward on appraisals, with some flexibility between cash/crypto mutual fund/stock options. Read more. Read in detail about our flexible benefits in the next section. 👇
- What else: You will get a MacBook for working anywhere. Work in comfort and choose your flexible hours as long as you finish the tasks.
- So much transparency: We try hard to do it in the right way. We strongly believe that we can be much more open and move faster when we have nothing to hide.
Flexible Benefits
- Salary 💸 We offer competitive salaries with performance-based bonuses and raises at will. We believe that a raise doesn’t need to be tied to an annual review.
- Stock Options 📈 We believe that all employees deserve to own a part of Tartan. Everyone should be rewarded for a successful company outcome.
- Health Insurance 💪 We believe you and your family deserve robust health coverage because we care about them too. A health policy of 5 lakhs is provided and other benefits to you and your family.
- Brand new MacBook 💻 You get a MacBook you can use for work.
- Unlimited Sick Leaves ❤ Times are tough, and we are all in this together. Sick leaves are not meant just for yourself but also to take care of your loved ones when they need you the most.
- Passion Fund 🏀 Invest in yourself or your passion project. Take a course, do gardening or start a newsletter. At Tartan, we want to invest in your professional growth and personal.
- Wind Down 🎥 Whether it’s Netflix, Prime, Hotstar with the family, or cozying up with an audiobook, we provide a monthly stipend to spend on the streaming, entertainment, or news sources of your choice.
Location: Bangalore/Mumbai/Delhi/NCR
Sound like something you’d like to be a part of. We’d love to hear from you!
- Establish a strong rapport with potential clients via all communication channels, including phone, email, and LinkedIn, to set up meetings for the Demo Engineers and Account Executives. This involves engaging in meaningful conversations, understanding their needs, and building a relationship of trust and credibility.
- Craft and lead outbound campaigns for potential markets, utilizing various channels such as email, social media, and other relevant platforms. These campaigns should focus on educating prospects about Clickpost's value proposition, highlighting the benefits and unique features of the product or service.
- In order to excel in this role, having a minimum of 2+ years of experience in sales roles would be beneficial. If this experience is specifically in the SaaS, logistics, or eCommerce industry, it would be considered a bonus. This background would provide valuable insights into the target market and an understanding of the challenges and opportunities within these industries.
Batik, a product by Tartan, provides a fintech-based platform (startbatik.com) that has been built from the ground up to natively support a wide range of organizations and employers. Through Batik, employees are empowered to use customizable and flexible benefits with easy access to a marketplace that has multiple products like quick loans, credit cards, insurances, gadgets, Coupons, Gym memberships etc.
Starting as a feature of one of our products at Tartan, Batik has helped the most innovative companies and HR leaders transform the employee experience to attract and retain top talent through employee benefits, strategic rewards, recognition, and much more.
What will you do?
- Manage and oversee the work of the inside sales representatives team
- Set and track sales targets and KPIs
- Coach, train, evaluate and monitor sales representatives' performance
- Coordinate and ensure implementation of sales projects.
- Execute sales analysis, prepare sales reports and suggest improvements
- Prepare monthly, quarterly, and annual sales forecasts
- Ensure sales, finance, and legal policies and procedures are met
- Use customer feedback to generate ideas about new features or products
- Research and discover methods to increase customer engagement
You will be a good fit if you have the below:
- 4-6 years of previous working experience as an Inside Sales Manager
- Hands-on experience with CRM software and MS Excel
- In-depth understanding of the sales process
- Strong analytical and organizational skills
- Driven and ambitious individual with a strong desire to succeed
- Excellent communication, interpersonal, and team management skills
- Strong leadership skills with the ability to coach and motivate a team
Why Tartan?
- Brand new MacBook
- Stock Options
- Health Insurance
- Unlimited Sick Leaves
- Passion Fund (Invest in yourself or your passion project)
- Wind Down
at TartanHQ Solutions Private Limited
Batik, a product by Tartan, provides a fintech-based platform (startbatik.com) that has been built from the ground up to natively support a wide range of organizations and employers. Through Batik, employees are empowered to use customizable and flexible benefits with easy access to a marketplace that has multiple products like quick loans, credit cards, insurances, gadgets, Coupons, Gym memberships etc.
Starting as a feature of one of our products at Tartan, Batik has helped the most innovative companies and HR leaders transform the employee experience to attract and retain top talent through employee benefits, strategic rewards, recognition, and much more.
What will you do?
- Communicating with customers, making outbound calls to potential customers, and following up on leads.
- Understanding customers' needs and identifying sales opportunities.
- Answering potential customers' questions and sending additional information per email.
- Keeping up with product and service information and updates.
- Creating and maintaining a database of current and potential customers.
- Staying informed about competing products and services.
- Researching and qualifying new leads.
- Explaining and demonstrating features of products and services.
- Closing sales and achieving sales targets.
You will be a good fit if you have the below
- Previous experience in an outbound call center or a related sales position is preferred.
- Proficiency in Microsoft Office and CRM software such as Hubspot
- Any graduate
- Excellent communication skills, both verbal and written.
- Good organizational skills and the ability to multitask.
- Strong listening and sales skills
- Excellent phone and cold calling skills.
- Exceptional customer service skills.
- Ability to achieve targets.
- Brand new MacBook
- Stock Options
- Health Insurance
- Unlimited Sick Leaves
- Passion Fund (Invest in yourself or your passion project)
- Wind Down