Business Development Executive

·        Monitoring the entire customer service process.(US Process)

·        Resolving customer issues brought to your attention.

·        Creating procedures and policies for effective customer service.

·        Planning how to train customer support professionals.

·        Standardizing the customer service delivery of an organization

·        Tracking the work of every customer service representative in the team.

·        Performing quality assurance surveys with customers.

·        Conveying customers’ feedback to the team.

·        Fixing appointments according to the convenience of clients and customers.

·        Interacting with customers to determine whether they have a desirable and shareable experience.

·        Helping every customer service professional improve.

·        Possessing the knowledge and ability to improve customer service of the organization.

·        Creating a pleasant work environment for customer service professionals.

Customer Service Executive Requirements

·        A minimum of 0 to 1.5 year of experience as a customer service representative.

·        Superior written and oral communication skills.

·        Leadership skills to guide and improve a team.

·        Data entry and basic computer skills.

·        Knowledge about customer relationship management systems.

·        Knowledge about the best mediation and conflict resolution tactics.

·        Ability to empathize with customers.

·        Utmost patience while dealing with angry and agitated customers.

·        Ability to respect every customer.

·        Fast and efficient problem-solving skills.

·        English should be fluent

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service. 

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. 

RESPONSIBILITIES 

• Handling customer complaints, provide appropriate solutions and alternatives within the time limit. 
• Following up to ensure proper resolution. 
• Adherence to all the SLAs 
• Mediate between clients and the organization. 
• Possessing excellent product knowledge to enhance customer support 
• Promote value through great customer experience. 

REQUIREMENTS 

• A bachelor’s degree in administration or a related field. 
• A minimum of 1-2 years' experience as a customer support executive. 
• Excellent interpersonal and written and oral communication skills. 
• Knowledge of CRM systems. 
• Computer skills. 
• Knowledge of customer success processes. 
• Patient and active listener. 
• Passion for service. 

Our client is the world’s largest media investment company and are a part of WPP. In fact, they are responsible for one in every three ads you see globally. We are currently looking for a Senior Software Engineer to join us. In this role, you will be responsible for coding/implementing of custom marketing applications that Tech COE builds for its customer and managing a small team of developers.

What your day job looks like:

• Serve as a Subject Matter Expert on data usage – extraction, manipulation, and inputs for analytics
• Develop data extraction and manipulation code based on business rules
• Develop automated and manual test cases for the code written
• Design and construct data store and procedures for their maintenance
• Perform data extract, transform, and load activities from several data sources.
• Develop and maintain strong relationships with stakeholders
• Write high quality code as per prescribed standards.
• Participate in internal projects as required

 
Minimum qualifications:

• B. Tech./MCA or equivalent preferred
• Excellent 3 years Hand on experience on Big data, ETL Development, Data Processing.

    What you’ll bring:

• Strong experience in working with Snowflake, SQL, PHP/Python.
• Strong Experience in writing complex SQLs
• Good Communication skills
• Good experience of working with any BI tool like Tableau, Power BI.
• Sqoop, Spark, EMR, Hadoop/Hive are good to have.

[Developers with strong React JS knowledge and open to learning the Vue JS framework also can apply]

We are looking for a SDE—Full stack  Web Developers with 2+ years of hands on experience along with Strong Frontend knowledge  Vue, React , Nuxt JS, using Bootstrap ability adopt all-new Vue complete state management modern stacks and it’s SEO configuration and develops an abundance of ideas for building efficient UI components, UI strategies, also worked on Backend JS Frameworks latest Node js Express JS, REST API Design, serverless concept  (npm, Express Js).

 Required skills

• Ability to translate designs from product teams into working product features.
• Design and build software for mobile, front-end clients and back-end systems.
• Strong understanding and fundamentals of HTML/CSS/JS 
• Vue Js, Nuxt JS, using Bootstrap (Vue CLI, Vue Router, Vuex, Composition API, Vite/Webpack configurations, hooks) and ability to adopt all-new Vue complete state management modern stacks.
• Ability to Migrate to the latest version of the respective Web UI framework and its SEO configuration and develop an abundance of ideas for building efficient UI components, UI strategies.
• Worked on Latest Node js, REST API Design, serverless concept  (npm, Express Js)
• Experience in NoSQL DB Collection documents data modeling and design for that large scale projects  (Firestore or MongoDB )

Optional Skills

• Knowledge of Advanced GCP fundamentals like Google Load balancer, Google cloud CDN.
• Have explored new backends stacks like GraphQL Hasura Cloud.
• Experience in REST API caching and CDN configurations.
• Worked on Instant pages load with more Google Lighthouse score and worked on resolving JS error reports. 
• Optional: Knowledge on Google Serverless Technologies like Google Firebase Platform (Firebase Auth, Cloud Function, Cloud Run, Google Firestore, Firebase Web SDK ) Fundamental knowledge of Docker, GCP, and the modern Serverless concept, worked on Docker (Devops Fundamental knowledge on Docker, Deployment, CD/CI) will be good.

• Solid experience in RoR, Golang, NodeJS or Python. Good to have exposure to ML.
• Should have experience in cloud computing
• Has an ability to quickly learn and contribute in multiple codebase
• Overcomes roadblocks and requires minimal oversight
• Takes initiatives to fix issues/tech debts before assigned to him/her
• Able to deep dive into codebase and advise QA of possible regression impact
• Communicates tech decisions through design docs and tech talks
• Has delivered projects with end-to-end accountability
• Keeps track of industry trends and introduces right tech/tools for a given job
• Excellent understanding of software engineering practices, Design Patterns, Data Structures, Algorithms

You have experience in tackling organization wide challenges which are complex initiative that span multiple teams and products. Strong bias for operational and engineering excellence. critical that your voice is heard in product and business decisions. You like to find patterns that can reuse across multiple stacks, and willingness to help organisations adopt newer technologies. You are a great communicator and you take care setting high benchmarks in technical design choices. You spend a lot of time on research and love to discuss pros/cons of all choices and helping others towards making careful decisions.

Responsibilities:

• You will participate in all aspects of our development and provide expertise on architecture decisions we'll need to make to solve organisational problems.
• Driving technical roadmaps for the organisation.
• Set the north star for all key technical metrics to monitor and set high standards.
• Identify and articulate current state architecture and clarity on final state architecture and build organisation level influence to drive this to conclusion.
• Coaching / mentoring folks across the organisation on various technologies.
• Improve the recruiting and hiring process.
• Thinks about culture and how to impact it.
• Build, develop and scale our platform that powers real estate agents, buyers and sellers.
• Become a domain expert on real estate technology and products and an empathetic partner to our customers.
• Inspire, recruit and mentor your engineering colleagues.
• Operate in a scalable engineering culture that leverages modern principles of decoupled systems and automated CI/CD/testing/monitoring to drive. efficiencies.

Requirements:

• BS in CS or EE or equivalent.
• Proven track record working in top talent and high performance environments.
• Experience working on large scale systems in rapid growth environments.
• Experience with modern web frameworks (e. g. Go/React), distributed computing (e. g. Spark), public cloud platforms (e. g. AWS) and data pipelines
• Familiarity with containerisation, microservices architecture, continuous integration and delivery.
• Experience with multiple well-known products throughout their life cycles, from idea conception to product release and maintenance.
• 10+ years experience.

• Published Engineering blogs.
• Experience with multiple well-known products throughout their life cycles, from idea conception to product release and maintenance.
• External presentations in events.

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The ValidateMe Online platform enables the users to securely store and share their employment, educational and personal documents. ValidateMe uses blockchain technology to maintain the privacy of the documents and ensures that only the owners have the authority to view or share the documents. It acts as a common platform for users and organizations, educational institutes and universities to complete the background process seamlessly and quickly.

What You Will Do

• Lead the delivery of high quality, innovative, flexible, and scalable technical solutions that meet business requirements
• Perform hands-on development and provide thoughtful code reviews
• Mentor and lead development team members to continuously improve quality and productivity to achieve business results
• Design, develop, test and support applications and services using React, NodeJS, mongoDB, blockchain and others.
• Engage in requirements analysis and product engineering discussions, leading to delivery of high-quality user stories and acceptance criteria.
• Conduct Proof of Concepts for testing business ideas.
• Recommend ways to improve reliability, maintenance, efficiency, and quality.
• Follow SCRUM Agile Development methodology
  
  

What You Will Need

• 6+ years of relevant experience
• Advanced knowledge of software development methodology, techniques & standards.
• Strong understanding of software design concepts, patterns, tools and best practices.
• Must have full stack experience using NodeJS, React and NoSQL Databases.
• Must have worked on at least one cloud platform.
• Should have built and used a REST API.
• Experience with mongoDB is a plus.
• Experience with blockchain technology is a plus.
• Background building container using docker and deploying using Kubernetes is a plus.
  
  

Who You Are?

• One with excellent communication and prioritization skills.
• Owns success – Takes responsibility for the successful delivery of the solutions.
• Strong desire to improve upon one’s skills in software development, frameworks and technologies

What We Offer

• Limitless growth and learning opportunities.
• A collaborative and positive culture — Your team will be as smart and driven as you.
• Outstanding compensation, including attractive Employee Stock Options.
• A chance to make an impact — Your work will contribute directly to our strategy.
  
  

• Oversee the sales process to attract new clients.
• Work with senior team members to identify and manage risks.
• Maintain fruitful relationships with clients and address their needs effectively.
• Research and identify new market opportunities.
• Prepare and deliver pitches to potential investors.
• Foster a collaborative environment within the organization