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Mumbai, Navi Mumbai
0 - 6 yrs
₹2L - ₹2.5L / yr
Customer Service
Financial accounting
Taxation
Problem solving
Communication Skills
+107 more
Job Title: Customer Support Executive
Location: On-site – Lower Parel, Mumbai (10 Mins Walking From Station)
Company: OneSpider Technologies LLP
Timings: Mon–Sat, 10:00 AM – 7:00 PM
Role Overview:
We are hiring for Customer Support Executive role to assist clients using our software. This role involves handling inbound support calls, resolving queries related to software usage, billing, accounting, and GST via phone and remote tools (AnyDesk / UltraViewer).
Key Responsibilities:
- Handle client calls and resolve software-related queries
- Support clients with accounting, GST, and billing features
- Use AnyDesk / UltraViewer for remote troubleshooting
- Coordinate with internal teams when needed
Requirements:
- Min. 6 months of experience in customer support
- Commerce graduate preferred (B.Com or equivalent)
- Knowledge of accounting & basic GST
- Familiarity with AnyDesk / UltraViewer
- Strong problem-solving and communication skills
Why Join Us?
- Work with a leading healthcare software company
- Gain real-world experience in software and accounting support
- Friendly team and growth opportunities
Apply Now !
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Mumbai, Navi Mumbai
0 - 6 yrs
₹1L - ₹2.5L / yr
Customer Support
Accounting
GST
Taxation
Tally
+148 more
Hiring: Customer Support Executive
Location: On-site – Lower Parel, Mumbai
Company: Torero Softwares Ltd
Timing: Mon–Sat, 10:00 AM – 7:00 PM
About the Role:
Join Torero Softwares Ltd as a Customer Support Executive for our business management software Medica Ultimate. You will help clients over phone and remote tools, resolving queries related to software usage, billing, accounting, and GST.
What You will Do:
- Take inbound support calls
- Resolve software, billing, accounting & GST issues
- Use AnyDesk / UltraViewer for remote support
- Coordinate with internal teams
What We are Looking For:
- Commerce graduate preferred (B.Com or equivalent)
- Freshers with accounting knowledge are welcome
- 12th pass (Commerce) with prior customer support experience
- Basic knowledge of accounting & GST
- Familiar with AnyDesk / UltraViewer
- Strong communication & problem-solving skills
Why Join Us:
- Work with a leading healthcare software provider
- Learn real-world software and accounting support
- Friendly team + room to grow
Apply Now
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Mumbai
5 - 10 yrs
₹15L - ₹28L / yr
Operations
Project Management
Client Servicing
Technical analysis
Business management
+2 more
Requirements :
• Background in Project Management, Client Service Operations
• Must have 6-8 overall experience, with 2-3 years in a technical lead role designing and building backend systems
• Good understanding of Agile methodology
• Excellent business communication skills
• Strong people management capabilities. Confident and self-motivated with experience
in effectively negotiating with and influencing others.
• Possess a pro-active and resilient posture, stay focused, and be committed to delivering across multiple functions.
• Ability to gather and analyze facts and data, provide value-added analysis and recommendations to management, make a quality judgment and support critical decisions risk response.
Responsibilities:
• Defining product strategies for new product development
• Implementation of uniform technical methods in user acceptance testing
• Understands features and interdependencies within the tools and acts as a technical lead to contribute to various implementation projects.
• Planning and monitoring of the project deliverables from the team.
• Develops guidelines, procedures and programs for internal operational adherence
• Mentor the project team in executing the identified projects.
• Supports strategic selling opportunities by providing technical expertise and advice during the sales process.
• Define product roadmap for new products
• Write up workflows and dig deep into solutions.
• Develop and maintain checklists and programs to ensure adequate operational controls.
• Improve customer experience by keeping governance on operational process
• Plan internal quarterly technical needs and work with IT team to prioritize development
• Make recommendations to the management about risks, policies and audit triggers.
• Background in Project Management, Client Service Operations
• Must have 6-8 overall experience, with 2-3 years in a technical lead role designing and building backend systems
• Good understanding of Agile methodology
• Excellent business communication skills
• Strong people management capabilities. Confident and self-motivated with experience
in effectively negotiating with and influencing others.
• Possess a pro-active and resilient posture, stay focused, and be committed to delivering across multiple functions.
• Ability to gather and analyze facts and data, provide value-added analysis and recommendations to management, make a quality judgment and support critical decisions risk response.
Responsibilities:
• Defining product strategies for new product development
• Implementation of uniform technical methods in user acceptance testing
• Understands features and interdependencies within the tools and acts as a technical lead to contribute to various implementation projects.
• Planning and monitoring of the project deliverables from the team.
• Develops guidelines, procedures and programs for internal operational adherence
• Mentor the project team in executing the identified projects.
• Supports strategic selling opportunities by providing technical expertise and advice during the sales process.
• Define product roadmap for new products
• Write up workflows and dig deep into solutions.
• Develop and maintain checklists and programs to ensure adequate operational controls.
• Improve customer experience by keeping governance on operational process
• Plan internal quarterly technical needs and work with IT team to prioritize development
• Make recommendations to the management about risks, policies and audit triggers.
Read more
Mumbai
5 - 6 yrs
₹6L - ₹7.5L / yr
Tally
Secretary
Documentation
Business management
Enterprise Resource Planning (ERP)
+6 more
Are you tech-savvy, circle around numbers, with a fantastic outlook towards action, then this role is for you.
Our client is a modern accounting firm that provides its variety of services to multiple business structures. They work with Private Limited companies, proprietaries, partnership firms, as well as other startups and individuals to set up their complete business structure.
Their all-round compliance package is designed to manage accounting and other requirements, while the clients can manage their core business in a streamlined manner. With seamless communication and perfect handling of all documentation and compliance-related matters, the team ensures easier and faster scaling up for their clients.
As Company Secretary, you will ensure carrying out all the routine compliances of the secretarial and other compliance functions and also assist in all major secretarial of NHB/ RBI and such other work delegated from time to time.
What you will do:
- Business & Financial Management :
- Ensure forms / returns / registers are prepared accurately and filed timely.
- Ensure creation and maintenance of secretarial records / registers and ensure that they remain updated all the time.
- Assist / ensure listing, tracking and compliance with the statutory provisions under the Company law, SEBI / NHB / RBI / IRDA laws / related laws and
- improve compliance levels.
- Prepare all relevant meetings’ documents/papers efficiently.
- Assist in smooth conduct of the meetings and in timely closure of post meeting compliances/ follow up matters.
- Ensure all the audits are completed in time and always aim for clean audit reports.
- Assist in carrying out all other compliances and assignments as may be delegated from time to time in accurately and efficiently.
- Implementing processes or systems to help ensure good management of the organisation or compliance with the legislation.
- Keeping up to date with any regulatory or statutory changes and policies that might affect the organisation.
- People / Team
- Ensure prompt and effective coordination in a cordial manner.
- Build and maintain cordial relations with all internal and external stakeholders statutory authorities, stock exchanges, Debenture Trustees, R&T agents,
- Consultants, Regulators, Other departments, etc.
- Prepare training plans for the juniors and track their progress. To help them handle assignments independently.
- Provide qualitative and timely assistance to seniors whenever called for
- Process / Quality Improvement.
- Finalising and submitting process manuals, checklists, trackers etc.
- Improving compliance and administrative processes.
- Accurately prepare, finalise and submit process manuals, checklists, trackers, etc in time.
- Assist in improving the compliance and administrative processes continually.
- Decision making authority
- Recommend improvements
- Process Changes
- Communicate within the organization and depending on progress, communicate with external stakeholders (except regulators) Self deliverables.
- Tasks to be performed single handedly
- Plan and track progress in the work related to Board / Board Committees / General meetings.
- List out the various documents to be filed with state authorities, track progress and ensure timely completion.
What you need to have:
- 5 - 6 years of experience post CS qualification.
- Must have excellent communication skills - both verbal and written
- Organized, dedicated and self-driven
- Strong administrative and leadership skills
- Attention to detail
- Ability to delegate and supervise junior staff
- Ability to meet strict deadlines
- Should be able to prioritize and make decisions
- Professional and trustworthy
- Considerate and cooperative to clients as well as team members
- TOOLS - Tally, ERP Package, GSuite
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