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- Www.poctservices.com
C.Candidate from Diagnostics sales and service domain
Srinagar And assosiated territory
Must have experience
Role : L2 Support Engineer
Experience : 3+ Years
Location : Remote
Interview Rounds : 3
Communication Skills : Excellent
Primary Skills :
- Netsapiens Platform
- Linux (Minimum 1 year of experience)
- Networking (Switching, Routing, IP addressing)
Good to Have :
- SIP (Session Initiation Protocol)
- MySQL
Job Description :
We are looking for a skilled L2 Support Engineer with a strong understanding of the Netsapiens platform and a solid foundation in Linux and networking. The ideal candidate will be responsible for supporting, maintaining, and troubleshooting issues related to voice services and platform operations.
Key Responsibilities :
- Provide L2 technical support for the Netsapiens platform including Admin UI and Manager Portal.
- Troubleshoot issues related to phone provisioning, QoS, recordings/legal intercepts, and real-time VoIP software.
- Handle and escalate tickets based on defined SLAs and priority levels.
- Assist customers in implementing solutions and ensure optimal system performance.
- Perform installation, configuration, and support for paid services.
- Conduct analysis of system performance and manage system resources.
- Implement feature releases, maintenance releases, OS updates, and perform after-hours maintenance as required.
- Collaborate on Netsapiens platform reviews including configurations, best practices, and implementation recommendations.
- Provide support for distributed MySQL databases (a plus).
Requirements :
- Minimum 3 years of overall experience in a technical support role.
- At least 1 year of hands-on experience with Linux systems.
- Good understanding of networking concepts (TCP/IP, switching, routing).
- Experience with telephony or voice-related services (SIP protocol is a strong plus).
- Familiarity with MySQL database operations is a plus.
- Strong problem-solving skills and customer service orientation.
- Excellent written and verbal communication skills.


Brief:
We are pursuing a complex set of problems that involve building for an international audience and for an industry that has largely been service-centric. As an SDE at GradRight, you’ll bring an unmatched customer-centricity to your work, with a focus on building for the long term and large scale.
You’ll be part of the Innovation Projects team at GradRight. This team works on third party integrations and adopting new tools/technologies to help build a cutting edge platform for the higher education space.
Responsibilities:
- Contribute to design discussions and decisions around building scalable and modular frontend.
- Participate in sprint ceremonies and actively contribute to scaling the engineering organization from a process perspective
- Stay on top of the software engineering ecosystem and propose new technologies/methodologies that can be adopted
- Contribute to engineering hiring by conducting interviews
- Champion infrastructure as code mindset and encourage automation
Requirements:
- At least 3 years experience as an SDE
- Strong experience with at least one frontend framework, preferably vue.js
- Strong understanding of software design principles and patterns
- Passion for solving complex problems
- Really quick learner and able to dive deep into new ideas/experiments at breakneck speed
- Passion for trying out new technologies and focusing on iterative development
- Experience with team management
- Excellent written and verbal communication skills
Good to have:
- Worked in a full-stack capacity at high growth startups
- Worked on products that addressed an international audience
- Exposure to emerging/latest technologies like blockchain, bots, AR/VR
Shiprocket is a logistics platform which connects Indian eCommerce SMBs with logistics players to enable end-to-end solutions.
Our innovative data-backed platform drives logistics efficiency, helps reduce cost, increases sales throughput by reducing RTO and improves post order customer engagement and experience.
Our vision is to power all logistics for the direct commerce market in India including first mile, linehaul, last mile, warehousing, cross border and O2O.
Requirement:
We are looking for a Software Engineer who will develop, record and maintain cutting edge applications for Shiprocket Platform (Frontend)
Skills
- Well versed with writing Functional and Object Oriented Javascript.
- Solid understanding of MVC structure.
- Well versed with AngularJS and it’s best practices.
- Experienced with CSS precompilers (SASS, SCSS, LESS).
- Understands the importance of writing unit test cases.
- Prior experience working with task runners/ bundlers (Gulp, Grunt, Webpack, Rollup, Browserify)
- Strong command of Web standards, cross-browser compatibility & browser performance.
- Experience with Git and Github.
- Active contributions to github & stackoverflow a plus.
- Knowledge of Laravel is a plus
Responsibilities:
-
Plans site design by clarifying goals; designing functionality.
-
Collaborate with the Product Team to develop fully responsive web application.
-
Cooperate with the backend developer in the process of building RESTful APIs.
-
Excellent understanding of JavaScript standards and ability to produce front-end code independently.
-
Work on Bug-fixes and improving web app performance
Responsibilities:
.Create exclusive distributors, exclusive super stockiest and business associates for the company towards business growth.
.Guide, coordinate and make strategic marketing plans for the sales team working under his jurisdiction.
.Keep abreast with stock reports, inventory, product orders, re-order etc.
.Training personnel and helping team members in developing their skills.
Requirements:
.Bachelor's degree in business, marketing or a related field.
.Experience in sales, marketing or related field.
.Strong communication skills and excellent organizational skills.
.Proficient in Word, Excel, Outlook, and Powerpoint.


Job responsibilities:
Execution and Delivery:
Instill and follow good product development practices and ensure timely delivery of high-quality products by the
technical team of architects and engineers.
Familiar with agile practices as well as be able to adapt these to the needs of the business, with a constant focus
on product quality.
Application Architecture:
Lead the creation and execution of the technology strategy for the technology platforms, partnerships, and external
relationships.
Support delivery of CAPEX and OPEX and process efficiencies on a robust, secure and scalable platform.
Knowledge of microservices and AWS cloud experience is mandatory.
Product & Cost Management:
Deliver efficiencies in project management and customer interface.
Real time monitoring of PERT and costs for multiple projects
Deliver OPEX level efficiencies via superior asset management and daily tracking of fixed and variable costs,
forecast margins, profitability and cash flows while highlighting trends, outliers and opportunities.
Customer and Team Management
Create a superior differentiated experience on the mobile - delivering convenience and seamless digital experience.
Work collaboratively with partners and effectively manage the outsourced Technology team.
Candidate profile:
Must Have
Around 10-12 years of relevant experience with recent 2+ years in a leadership role managing a set of products in
technology and product engineering.
Must have deep understanding of the target audience and business and should be business oriented.
Should be able to relate to internal and external stakeholders and understand the customer pain points and
demands.


We are looking to hire a web designer and developer who can build world class websites for our clients, websites which are technically solid and have an extremely easy to use and appealing interface. Needs to be proficient in building websites using PHP, WordPress and Shopify.


- Measure the sales effectiveness efforts using data science/app/digital nudges.
- Should be able to work on the clickstream data
- Should be well versed and willing to work hands-on various Machine Learning techniques
Skills
- Ability to lead a team of 5-6 members.
- Ability to work with large data sets and present conclusions to key stakeholders.
- Develop a clear understanding of the client’s business issue to inform the best approach to the problem.
- Root-cause analysis
- Define data requirements for creating a model and understand the business problem
- Clean, aggregate, analyze, interpret data and carry out quality analysis of it
- Set up data for predictive/prescriptive analysis
- Development of AI/ML models or statistical/econometric models.
- Working along with the team members
- Looking for insight and creating a presentation to demonstrate these insights
- Supporting development and maintenance of proprietary marketing techniques and other knowledge development projects.
We are looking to hire QA engineer to assess software quality through manual and automated testing. You will be responsible for our existing team and helping them to finding bugs and glitches.
Responsibility:
- Review and analyze system specifications
- Collaborate with QA Engineers to develop effective strategies and test plans
- Execute test cases (manual or automated) and analyze results
- Evaluate product code according to specifications
- Create logs to document testing phases and defects
- Report bugs and errors to development teams
- Help troubleshoot issues
- Conduct post-release/ post-implementation testing.
Require Skills:
- Proven 4 year of experience of team lead position in Quality Analyst
- Experience in project management and QA methodology.
- Ability to document and troubleshoot errors .
- Working experience in selenium .
- Excellent communication skills.
- Should have leadership quality.
Benefit :
- Monday to Friday working .
- Flexible working hour.
- Hassle free working environment.

