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• The Professional Services Implementation Engineer is a customer-facing role responsible for the implementation of Acqueon products.
• The successful candidate is enthusiastic and can easily communicate at all levels from business users to technical engineers.
• You will primarily work remotely but there’s opportunities to work onsite too.
• You will be a consultant and product SME as you interface with end users to assess their current processes and gather their requirements.
• You will use what you have learned to implement, configure, and test the Acqueon software in the customer’s environment.
• Understand omni channel communication technologies and their role in the contact center
• Good listening and comprehension skills.
• A natural ability to dig in and resolve technical issues in structured manner
• Have a commitment to excellence in taking care of our customers and expect the same from others
• Experience with deploying products in cloud platforms (AWS, Azure, etc.)
• Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys
• Previous experience with outbound contact center products is a plus
Key Responsibilities • Manage and grow assigned accounts within the USA market. • Act as the primary point of contact for client stakeholders. • Identify upsell and cross-sell opportunities, particularly in: o Cloud migration & modernization o Infrastructure transformation o Managed cloud services • Drive end-to-end sales cycles from requirement gathering to deal closure. • Collaborate with pre-sales, cloud architects, and delivery teams to craft tailored cloud migration solutions. • Build long-term relationships with CXOs, IT Directors, and decision-makers. • Prepare account plans, revenue forecasts, and pipeline reports. • Meet and exceed quarterly and annual revenue targets. • Negotiate commercial terms and manage contract renewals. • Stay up to date with cloud trends, competitive landscape, and US market dynamics. Required Qualifications • 3–8 years of experience in: o Account management / IT services sales / technology consulting o Handling USA clients (mandatory) • Proven experience selling cloud solutions and/or IT services. • Understanding of: o M365, Azure, or Google Cloud platforms o Cloud migration strategies (lift & shift, re-platform, re-architect) o Application modernization & infrastructure services • Strong consultative selling and negotiation skills. • Experience managing multi-million-dollar accounts (preferred). • Excellent communication and presentation skills. • Ability to work in US time zones as required.
Company information:
At LogixHealth, we're making intelligence matter throughout healthcare. LogixHealth has over two decades of experience providing full service coding, billing and revenue cycle solutions for emergency departments, hospitals and physician practices for millions of visits annually. LogixHealth provides ongoing coding, claims management and the latest business intelligence analytics for clients in over 40 states. For more information.
Role overview
Knowledge and Skill Sets:
· Office 365 Administration: Expertise in managing Office 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive.
· Intune Administration: Proficiency in Microsoft Intune, including device management, policy enforcement, and application deployment.
· Experience with virtualization platforms (Citrix, Nutanix, VMware, Hyper-V, etc.).
· Should have exposure to IaC and Terraform/Ansible
· Data Center Operations (DCO) and NOC Support: Experience in supporting DCO and NOC operations, with the ability to troubleshoot and resolve issues in a 24/7 environment.
· PowerShell and Scripting: Ability to create and use PowerShell scripts and other tools to automate tasks within Office 365 and Intune environments.
· Automation and IaC: Knowledge related to ansible, terraform and devops framework
· Security and Compliance: In-depth knowledge of security features in Office 365 and Intune, including MFA, DLP, and compliance tools.
· Backup and Recovery: Understanding of backup solutions for Office 365 data and disaster recovery planning.
· Monitoring Tools: Familiarity with monitoring tools for tracking the health and performance of Office 365 and Intune services.
· Communication: Strong communication skills for providing technical support and collaborating with IT teams.
· Documentation: Ability to create detailed documentation and training resources.
· 24/7 Availability: Commitment to providing round-the-clock support for critical Office 365 and Intune services.
What would you do here
Job Purpose:
The Collaboration tools Administrator is responsible for managing and maintaining the organization's Office 365, MS teams, Intune, SharePoint, Defender, MDM and IAM environments while supporting Data Center Operations (DCO) activities. The position requires 24/7 availability to support critical operations and respond promptly to incidents.
Role Description:
· Office 365 Administration: Manage and maintain Office 365 services, including user accounts, licenses, permissions, and configurations for Exchange Online, SharePoint Online, Teams, and OneDrive.
· Intune Administration: Oversee the administration of Microsoft Intune, including device enrollment, configuration policies, application deployment, and mobile device management (MDM) to ensure secure access to corporate resources.
· Security and Compliance: Implement and manage security measures within Office 365 and Intune, including multi-factor authentication (MFA), Data Loss Prevention (DLP), and compliance policies to protect data and meet regulatory requirements.
· Incident Response: Provide 24/7 on-call support for Office 365 and Intune-related incidents, ensuring quick resolution to minimize downtime and disruption.
· User Support: Offer technical support and troubleshooting for end-users, addressing issues related to Office 365, Intune, and other integrated services.
· Monitoring and Reporting: Continuously monitor the performance, security, and compliance of Office 365 and Intune services, generating regular reports on system health and usage.
· Automation and Scripting: Utilize PowerShell and other scripting tools to automate administrative tasks and improve operational efficiency within Office 365 and Intune environments.
· Backup and Recovery: Manage backup solutions for Office 365 data and participate in disaster recovery planning and execution to ensure business continuity.
· Documentation and Training: Develop and maintain detailed documentation of configurations, procedures, and best practices, and provide training to IT staff and end-users.
Key Deliverables:
· Reliable and secure operation of Office 365 and Intune services as part of the overall IT infrastructure.
· Effective integration of Office 365 and Intune with DCO and NOC operations.
· Timely incident response and resolution to ensure 24/7 availability of critical services.
· Efficient management of user accounts, licenses, and security settings within Office 365 and Intune.
· Regular monitoring, reporting, and auditing of Office 365 and Intune performance and security.
· Comprehensive documentation and training materials for internal use.
Thanks!
Required Education:
B.Tech./ BE - Computer, IT, Electronics only
Required Skills:
- 3+ year of experience in Development in JAVA technology and springboot
- Strong Java Basics
- SpringBoot or Spring MVC
- Hands on experience on Relational Databases (SQL query or Hibernate) + Mongo (JSON parsing)
- Proficient in REST API development
- Messaging Queue (RabitMQ or Kafka
- Any Caching Mechanism
- Good at problem solving
Good to Have Skills:
- 4+ years of experience in using Java/J2EE tech stacks
- Good understanding of data structures and algorithms.
- Excellent analytical and problem solving skills.
- Ability to work in a fast paced internet start-up environment.
- Experience in technical mentorship/coaching is highly desirable.
- Understanding of AI/ML algorithms is a plus.
Technical Skills/Requirements
Demonstrated expertise in building, shipping and supporting innovative, scalable
enterprise-class applications
Strong familiarity with Object Orientation concepts
Strong Experience in Java, J2EE, Core Java, Advance Java is must
Strong Experience in working with database server is must
Experience with web development frameworks like Spring is must.
Experienced in using Websphere, WebLogic, JBOSS or TomCat application
servers
Must be knowledgeable in at least one of the relational DBs (Oracle, DB2 or MS-
SQL)
Experience is Javascript
Experience in CSS, Angular, EXTJS, Bootstrap, JQuery is preferred
Experience in JSP, Servlet, Tag Libray,, XSLT, Restful API’s is preferred
Good understanding of Java, J2EE, SOA/Web services, EAI patterns, long
running business processes, UML and OOAD.
4+ years of overall software development experience, preferably in a product
development company
• Provides remote planning (design), implementation and/or administrative support on Dell server and storage products involving software. • Performs initial installation, implementation, customization, integration and outline orientation for the customer. • Works closely with other Dell teams, account team and Customer.
Essential Skill Requirements: • Understanding of compute environment eco system • Dell PowerEdge Servers & modular server – planning, implementation and/or administrative • Dell Power Vault – MD / ME4 series storage planning, implementation and/or administrative • Dell Storage – NX, SC Series storage planning, implementation • Experience with basic network switch technologies (Ethernet, Fibre Channel) IP networking and L2 switches. • Operating system installation and configuration: o Windows Server (inclusive of Hyper-V clustering) o VMWare ESXi and virtualization o Red hat Linux • Possesses file, P2V and/or V2V migration experience will have an added advantage.
Desirable Requirements: • Customer Service skill. • Stakeholder management. • Possess excellent problem solving, communication and organizational skills • Flexibility, dependability and have excellent time management skills • Good presentation skills • Analytical, articulate, results-oriented and able to provide excellent follow-ups. • Strong technical aptitude. • Ability to multi-task and influence others to achieve results. • Possesses Professional certification from Cisco/VMWare/Microsoft/Red Hat/Cloud will have an added advantage.
Founded by IIT Kharagpur and Kanpur alumni, Pocket FM has grown to 2M+ users with deep engagement of 90 minutes time spent per user per day. We are a Series A funded start-up backed by some of the marquee investors like Tencent, Lightspeed, and others.
Who you are
2-5 Years of experience in product development with expertise in designing and implementing high-performance applications for mobile (Android, iOS).
Proficiency in Problem Solving and Data structures.
Expert understanding of iOS and Android native platforms and corresponding frameworks is a must.
Proficient in Design patterns and principles.
Amazing debugging skills with the ability to write unit test cases.
Good communication and interpersonal skills & focus on quality & velocity


