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• The Professional Services Implementation Engineer is a customer-facing role responsible for the implementation of Acqueon products.
• The successful candidate is enthusiastic and can easily communicate at all levels from business users to technical engineers.
• You will primarily work remotely but there’s opportunities to work onsite too.
• You will be a consultant and product SME as you interface with end users to assess their current processes and gather their requirements.
• You will use what you have learned to implement, configure, and test the Acqueon software in the customer’s environment.
• Understand omni channel communication technologies and their role in the contact center
• Good listening and comprehension skills.
• A natural ability to dig in and resolve technical issues in structured manner
• Have a commitment to excellence in taking care of our customers and expect the same from others
• Experience with deploying products in cloud platforms (AWS, Azure, etc.)
• Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys
• Previous experience with outbound contact center products is a plus
We are looking for a Python Backend Developer to design, build, and maintain scalable backend services and APIs. The role involves working with modern Python frameworks, databases (SQL and NoSQL), and building well-tested, production-grade systems.
You will collaborate closely with frontend developers, AI/ML engineers, and system architects to deliver reliable and high-performance backend solutions.
Key Responsibilities
- Design, develop, and maintain backend services using Python
- Build and maintain RESTful APIs using FastAPI
- Design efficient data models and queries using MongoDB and SQL databases (PostgreSQL/MySQL)
- Ensure high performance, security, and scalability of backend systems
- Write unit tests, integration tests, and API tests to ensure code reliability
- Debug, troubleshoot, and resolve production issues
- Follow clean code practices, documentation, and version control workflows
- Participate in code reviews and contribute to technical discussions
- Work closely with cross-functional teams to translate requirements into technical solutions
Required Skills & Qualifications
Technical Skills
- Strong proficiency in Python
- Hands-on experience with FastAPI
- Experience with MongoDB (schema design, indexing, aggregation)
- Solid understanding of SQL databases and relational data modelling
- Experience writing and maintaining automated tests
- Unit testing (e.g., pytest)
- API testing
- Understanding of REST API design principles
- Familiarity with Git and collaborative development workflows
Good to Have
- Experience with async programming in Python (async/await)
- Knowledge of ORMs/ODMs (SQLAlchemy, Tortoise, Motor, etc.)
- Basic understanding of authentication & authorisation (JWT, OAuth)
- Exposure to Docker / containerised environments
- Experience working in Agile/Scrum teams
What We Value
- Strong problem-solving and debugging skills
- Attention to detail and commitment to quality
- Ability to write testable, maintainable, and well-documented code
- Ownership mindset and willingness to learn
- Teamwork
What We Offer
- Opportunity to work on real-world, production systems
- Technically challenging problems and ownership of components
- Collaborative engineering culture
Key Responsibilities:
1.Lead PCB design projects from concept through production, including schematic capture, layout, and design reviews.
2.Define system architecture and translate requirements into optimized PCB designs.
3.Ensure compliance with signal integrity (SI), power integrity (PI), EMI/EMC standards, and manufacturability guidelines.
4.Conduct design validation and testing of prototypes, debugging issues using oscilloscopes, logic analyzers, and other lab equipment.
5.Collaborate with cross-functional teams (software, mechanical, manufacturing) to ensure seamless integration.
6. Drive component selection with emphasis on footprint compatibility, thermal management, and supply chain availability.
7.Maintain detailed documentation including PCB design files, fabrication notes, and assembly instructions.
Technical Skills Required:
1.Strong knowledge of high-speed digital PCB design.
2.Experience with multi-layer PCB design, including power planes, ground planes, and stack-up optimization.
3.Familiarity with embedded systems PCB design.
4.Understanding of communication protocol implementations at PCB level.
5.Hands-on experience with DFM/DFT (Design for Manufacturability/Testing) and working with PCB fabrication/assembly vendors.
6.Proficiency in lab equipment for validation (oscilloscopes, spectrum analyzers, network analyzers).
7.Translate technical specifications from device datasheets into efficient circuit layouts, ensuring all electrical constraints and performance requirements are met.
Who can apply:
Experience: Minimum 2years to 5years of relevant industry experience
About the Role
Kim.cc is building the AI-powered BPO of the future. As a Prompt Engineer, you will design,
refine, and optimize prompt systems that power our LLM-driven features—across agent
assistance, QA automation, ticket summarization, customer insights, routing, and voice/chat
workflows.
You will work at the intersection of language, product logic, and AI behaviour, shaping
how our AI systems reason, respond, and perform in real-world customer support
environments.
Key Responsibilities
Prompt Design & Optimization
● Craft high-quality prompts, instructions, workflows, and agent behaviours for
LLM-based features.
● Build, iterate, and optimize prompts for reliability, accuracy, tone, safety, and cost.
● Develop evaluation frameworks to test performance across edge cases, failure
modes, and regressions to ensure robustness.
LLM System Development
● Work closely with AI engineers to integrate prompts into chains, RAG systems, or
hybrid models.
● Create prompt-based pipelines for tasks like:
○ Chat/voice summarization
○ Classification & tagging
○ QA automation
○ Disposition prediction
○ Agent-assist suggestions
○ Multi-step reasoning & workflows
Data & Evaluation
● Analyze call/chat transcripts to identify patterns and refine prompt logic.
● Run A/B tests, prompt benchmarks, and track quality metrics (accuracy,
hallucinations, latency).
● Document prompt changes, rationale, and performance deltas.
Cross-functional Collaboration
● Partner with product, ops, and engineering teams to understand workflows and
problem statements.
● Translate business requirements into robust prompt systems.
● Build internal frameworks, libraries, and best practices for prompt engineering.
What You Should Bring
● Strong command over language, reasoning, and structured communication.
● Experience working with LLMs, prompt engineering, or NLP-based products.
● Familiarity with OpenAI APIs, Anthropic, HuggingFace, LangChain, or similar
ecosystems.
● Analytical mindset with the ability to test, measure, and improve AI outputs.
● Ability to think through real-world workflows and edge cases.
● Comfort working in a fast-paced startup environment.
Nice to Have
● Experience with Python for prototyping or evaluation automation.
● Understanding of customer support workflows or BPO operations.
● Exposure to RAG, embeddings, or LLM fine-tuning.
● Prior work in conversational AI, chatbots, or dialogue design.

Job Description for Customer Support Executive (Voice & Non-Voice)
Job Profile: Customer Support Executive (Voice & Non-Voice)
Position: Customer Support – Voice & Non-Voice Process
Location: Bangalore
Job Mode: Work From Office
Notice Period: Immediate Joiners Preferred
Shifts: Rotational shifts
Compensation: ₹20,000–₹28,000 CTC
Job Description
We are seeking customer-oriented and proactive Customer Support Executives for both voice and non-voice processes. This position requires excellent communication skills in English and Hindi or a South Indian language. The ideal candidate will be responsible for handling customer queries via phone, email, and chat, providing accurate information, and ensuring a positive experience throughout the customer journey.
Job Responsibilities
- Handle inbound and outbound customer calls and non-voice queries (emails/chats) professionally and efficiently.
- Provide timely and accurate support, address customer concerns, and ensure satisfaction.
- Communicate fluently in English and Hindi or a South Indian language to cater to a diverse customer base.
- Record and update customer interactions in the CRM system accurately.
- Adhere to company policies, attendance, and quality standards while working in rotational shifts.
Eligibility Criteria
- Education: Graduate in any discipline.
- Experience: Minimum 1 year of relevant experience in customer support (voice, email, counselling, or similar roles).
- Skills: Strong customer support skills, both verbal (voice) and written (email/chat/counselling).
- Languages: Proficiency in English and Hindi or a South Indian language.
- Availability: Immediate joiners preferred.
- Work Schedule: 6 days a week, 1 day rotational off.
About the company
Adia makes clinicians better diagnosticians. Adia Health revolutionizes clinical decision support by enhancing diagnostic accuracy and personalizing care. It modernizes the diagnostic process by automating optimal lab test selection and interpretation, utilizing a combination of expert medical insights, real-world data, and artificial intelligence. This approach not only streamlines the diagnostic journey but also ensures precise, individualized patient care by integrating comprehensive medical histories and collective platform knowledge.
Position Overview
We are seeking a highly skilled backend engineer specializing in integrations and platform development to join our dynamic team. The ideal candidate will have a background working in a complex domain and have a proven track record of success. This role requires a deep understanding of backend technologies, strong problem-solving skills, and the ability to collaborate effectively with cross-functional teams.
Key Responsibilities
- Design, implement, and maintain scalable and secure integrations with third-party systems and APIs to enable seamless data exchange and functionality.
- Develop and maintain internal platform services and APIs to support various product features and business requirements.
- Collaborate with cross-functional teams to ensure smooth integration of backend services with user-facing applications.
- Work closely with product managers and stakeholders to understand integration requirements and translate them into technical solutions.
- Identify opportunities for performance optimization, scalability improvements, and system enhancements within the integration and platform infrastructure.
- Implement monitoring, logging, and alerting solutions to ensure the reliability and availability of integration services and platform components.
- Experience with HL7/FHIR is a huge plus.
Qualifications
- Bachlor's degree in Computer Science, Engineering, or a related field
- Proven experience (5+ years) in backend development with expertise in building integrations and platform services
- Proficiency in Node.js, JavaScript, TypeScript, MongoDB, SQL, noSQL, AWS (or other cloud providers like GCP or Azure)
- Strong problem-solving skills and the ability to collaborate effectively with cross-functional teams in an agile environment
- Experience working in a complex domain, ideally U.S. Healthcare
- English fluency required
The brand is associated with some of the major icons across categories and tie-ups with industries covering fashion, sports, and music, of course. The founders are Marketing grads, with vast experience in the consumer lifestyle products and other major brands. With their vigorous efforts toward quality and marketing, they have been able to strike a chord with major E-commerce brands and even consumers.
- Researching, outlining, writing, and editing new and existing content
- Working closely with various departments to understand Products Specifications, Architectures
- Creating Technical documentation for the product
- Writing easy-to-understand user interface text, online help and developer guides
- Preparing User manuals of the product and developer guides
- Revising all documents as new update or issues arise
- Analyzing existing and potential content, focusing on reuse and single-sourcing opportunities
What you need to have:
- B.Tech /B.E.; Any Graduation
- Strong experience in creating Technical documents like Product Specs, Project Charters, Application Notes, Architectural diagrams, Software API documents, Design documents, Survey forms, User guides, Patent applications and Management Presentations.
- Well experienced in planning, creating, and maintaining technical documentation.
- You must have the potential to grasp technology
- Preference will be given to candidates, with experience in Consumer-lifestyle companies, having good understanding of any of the product categories including Wearable (Band, Smartwatches), Hearables (TWS, Neckbank, Headphones), Alexa Speakers/ Voice Assistant, Soundbars, and any other consumer Electronics products
- Having experience working Multi-site, diversified team environment and good team player.
- Excellent English written and communication skills.
Responsibilities: -
We are looking for a young person who wants to join a fast growing start up to work with Co-Founders to drive the org-wide goal setting and planning process, developing Strategy and growth road map
Assist CEO in institutionalizing people management and org structure, and contributing to shaping strategies across the teams
Analyze and determine key insights from key business drivers, competitive environment, trends and operating metrics
Contribute to complex and time-critical projects by quickly understanding the context and developing a prioritized approach for resolution
Coordinate with different functions within the organization - growth, product, engineering among, credit and others in the deployment of the business initiatives identified
Ideate, plan and oversee implementation of new ideas and business critical projects
Qualifications
Graduate and master’s degree from tier 1 Institutes and worked earlier with big3 companies like (The Bain, McKinsey , BCG and Kearney )
Min 3 – 6years of Chief of Staff experience after completing your graduate degree
Outstanding record of academic achievement and Demonstrated aptitude for Corporate Strategy
Proven record of leadership in a work setting and/or through extracurricular activities •
Exceptional analytical and quantitative problem-solving skills
Ability to work collaboratively in a team environment
Ability to work effectively with people at all senior levels in an organization
Ability to communicate complex ideas effectively – both verbally and in writing – in English
Qualifications
- Bachelor’s/Master’s degree in Engineering with 3+ years experience.
- Strong knowledge in HTML5, CSS, SASS/Bootstrap, OOP JavaScript, JQuery & AJAX are preferred.
- Strong knowledge in developing responsive web app, designing models (JSON) and (Server communication (REST APIs) are preferred.
- Strong knowledge in modern Frontend frameworks & libraries like Angular, Redux + React are preferred.
- Strong Knowledge in HTML templates and modern templating technologies are preferred.
- Strong knowledge in modern libraries like React is preferred.
- Knowledge of NodeJS, NPM packages is a huge plus.
- Knowledge of Gulp, Bower is a plus.
- Knowledge of ExpressJS is desirable.
- Knowledge of Docker is desirable.
- Basic Knowledge of relational DBMS and SQL





