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• The Professional Services Implementation Engineer is a customer-facing role responsible for the implementation of Acqueon products.
• The successful candidate is enthusiastic and can easily communicate at all levels from business users to technical engineers.
• You will primarily work remotely but there’s opportunities to work onsite too.
• You will be a consultant and product SME as you interface with end users to assess their current processes and gather their requirements.
• You will use what you have learned to implement, configure, and test the Acqueon software in the customer’s environment.
• Understand omni channel communication technologies and their role in the contact center
• Good listening and comprehension skills.
• A natural ability to dig in and resolve technical issues in structured manner
• Have a commitment to excellence in taking care of our customers and expect the same from others
• Experience with deploying products in cloud platforms (AWS, Azure, etc.)
• Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys
• Previous experience with outbound contact center products is a plus
2-5 yrs of proven experience in ML, DL, and preferably NLP.
Preferred Educational Background - B.E/B.Tech, M.S./M.Tech, Ph.D.
𝐖𝐡𝐚𝐭 𝐰𝐢𝐥𝐥 𝐲𝐨𝐮 𝐰𝐨𝐫𝐤 𝐨𝐧?
𝟏) Problem formulation and solution designing of ML/NLP applications across complex well-defined as well as open-ended healthcare problems.
2) Cutting-edge machine learning, data mining, and statistical techniques to analyse and utilise large-scale structured and unstructured clinical data.
3) End-to-end development of company proprietary AI engines - data collection, cleaning, data modelling, model training / testing, monitoring, and deployment.
4) Research and innovate novel ML algorithms and their applications suited to the problem at hand.
𝐖𝐡𝐚𝐭 𝐚𝐫𝐞 𝐰𝐞 𝐥𝐨𝐨𝐤𝐢𝐧𝐠 𝐟𝐨𝐫?
𝟏) Deeper understanding of business objectives and ability to formulate the problem as a Data Science problem.
𝟐) Solid expertise in knowledge graphs, graph neural nets, clustering, classification.
𝟑) Strong understanding of data normalization techniques, SVM, Random forest, data visualization techniques.
𝟒) Expertise in RNN, LSTM, and other neural network architectures.
𝟓) DL frameworks: Tensorflow, Pytorch, Keras
𝟔) High proficiency with standard database skills (e.g., SQL, MongoDB, Graph DB), data preparation, cleaning, and wrangling/munging.
𝟕) Comfortable with web scraping, extracting, manipulating, and analyzing complex, high-volume, high-dimensionality data from varying sources.
𝟖) Experience with deploying ML models on cloud platforms like AWS or Azure.
9) Familiarity with version control with GIT, BitBucket, SVN, or similar.
𝐖𝐡𝐲 𝐜𝐡𝐨𝐨𝐬𝐞 𝐮𝐬?
𝟏) We offer Competitive remuneration.
𝟐) We give opportunities to work on exciting and cutting-edge machine learning problems so you contribute towards transforming the healthcare industry.
𝟑) We offer flexibility to choose your tools, methods, and ways to collaborate.
𝟒) We always value and believe in new ideas and encourage creative thinking.
𝟓) We offer open culture where you will work closely with the founding team and have the chance to influence the product design and execution.
𝟔) And, of course, the thrill of being part of an early-stage startup, launching a product, and seeing it in the hands of the users.
Global Management Consulting Company
Our client is one of the big 4 global management consultancy companies that focuses on achieving outcomes par excellence, by working alongside its clients, who are ambitious change makers across industries, as one team and thus redefining the industries.
They serve across industries such as financial services, aviation, energy and natural resources, aerospace and defense, automotive, technology, retail, health care, etc. They provide consultancy services in various categories including but not limited to, cost transformation, business strategy, customer experience, manufacturing, supply chain, mergers & acquisitions, leadership and talent etc.
What you will do:
- Understanding learning needs and objectives of different cohorts
- Coordinating internal requirements for specific training programs
- Creating invites, encouraging participation and tracking attendance for trainings
- Running post training surveys and analyzing data to measure learning effectiveness and impact
- Managing learning programs end to end
- Supporting in designing and developing learning programs
- Creating summary reports with key learnings, basis training evaluation post trainings
- Running various other training initiatives and tasks as per the need and as the firm evolves
Desired Candidate Profile
What you need to have:- MBA/ Masters in HR or related discipline with 5-6 years of relevant work experience
- Prior experience in corporate learning function is essential
- Ability to execute plans
- Strong program management and organizing capability
- Excellent communication skills
- Ability to coordinate effectively with multiple stakeholders
- Proficiency with Word, Excel and PowerPoint
Job role:
As a digital marketer, your primary objective will be to facilitate the sales team through lead generation. You’ll be responsible for conceiving, driving, and implementing initiatives to increase brand presence and improve product adoption.
Responsibilities:
- Manage Organic as well as paid channels
- Set targets and build strategies to help achieve them
- Create and test content, blogs, and ads for operational efficiency
- Create and optimize landing pages to increase signups
- Develop and implement campaigns to better lead quality and beat the competition
- Perform data analysis around web traffic and other key metrics
- Monitor KPIs, and set up mechanisms to measure multiple campaigns across many online channels
- Draw meaningful conclusions from campaign data and identify potential opportunities for improvement
- Communicate with team members on campaign developments, timelines, and results
Requirements:
- 4+ years of experience in Digital Marketing or a similar position preferred
- Experience in B2B, eCommerce and SaaS is preferred
- Relevant Bachelor's degree preferred
- Great design sense is a must for this position
- Proven experience building campaign strategies from scratch and executing them
- Basic knowledge of analytics tools and the ability to set up tracking/reporting mechanisms to capture key metrics
- Experience working with data
- Experience working with international markets is preferred
upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale. upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for
working professionals to stay sharp and stay relevant and help build the careers of tomorrow.
- upGrad was awarded the Best Tech for Education by IAMAI for 2018-19.
- upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most sought-after startups in India.
- upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany.
- We were also covered by the Financial Times along with other disruptors in Ed-Tech.
- upGrad is the official education partner for Government of India - Startup India program.
- Our program with IIIT B has been ranked #1 program in the country in the domain of Artificial Intelligence and Machine Learning.
About the Role
A highly motivated and passionate individual who has experience in executing end to end web based products and applications; bringing them to production quickly and with high quality. Passionate about building flexible and scalable solutions with an eye for detail and can weigh pros and cons to find best possible solutions.
Role and Responsibilities
- Collaborate with Product Managers to plan, implement and deliver tasks and modules on a timely basis with best practices and adherence to SOPs.
- Understand the product requirements, ask questions, and gather information and feedback to design and deliver scalable and flexible systems.
- Deliver end to end applications from front end web development, back end development, middleware integration and persisting data in no SQL or RDBMS databases.
- Play the role of an unblocker in a tight scrum environment. Should be able to help other developers with challenges, problem solving, and help achieve milestones as per plan.
- Build a highly skilled and efficient team by hiring, keeping the team motivated, and managing performance.
- Build a culture of agile development, continuous improvement, and a strong sense of product ownership.
- Drive a culture of high quality at all stages by leveraging CI/CD and automation.
- Identify architectural issues and plans to resolve them.
- Proactively identify risks and define mitigations plans.
- Prioritize to manage ad-hoc requests in parallel with ongoing projects.
- Hands on with programming with 25%+ of bandwidth going into coding activities owned.
Skills/Experience
- A highly talented developer with 8+ years of hands-on experience in building secure and scalable web based applications using Java in backend and JS based frontend frameworks.
- Demonstrated experience managing teams of 5-10 or more engineers in product or online teams.
- Strong knowledge of Java 8+, databases (SQL and NoSQL) , MySql, Mongo. Willing to learn new technologies (Golang).
- Experience working with Cassandra, Spring Boot, Kafka, RabbitMQ is highly desirable.
- Working knowledge of any one or more of AngularJS/ReactJS/VueJS and CSS3, HTML5.
- Strong experience in data modelling for data storage tools in SQL; experience with noSQL is highly desirable.
- Experience building scalable solutions for 2x, 5x and 10x growth with high quality and flexibility.
- Practitioner of test driven development practices. Experience in creating and adhering to best practices for development.
- Experience working with container technologies like Docker and knowledge of CI/CD processes for automated integration and deployment. Basic knowledge of AWS preferred.
- Strong experience in Microservices (SRP) paradigm.
Qualification
B.Tech/M.Tech/MCA(IT/Computer Science)
We are seeking a passionate Sr. Program Manager to join our Selling Partner Experience team in India. You will partner with global stakeholders and Subject Matter Experts to define and execute an educational plan that is relevant, consistent, and compelling, working backwards from selling partner needs. You will effectively multitask and prioritize, maintaining a high level of flexibility, independence and commitment. You will have a proven record of outstanding communication with colleagues, cross-functional leaders, and external parties. You will be proactive and solution-oriented. You will be comfortable working in an international, fast-paced environment, where change and ambiguity are present as we constantly grow, improve, and innovate. Exceptional stakeholder management and project management skills are a must for this role as there will be many competing priorities and deadlines that will require strong organizational and expectation setting skills. The ideal candidate will have deep dive skills and customer obsession to have a great understanding of Selling Partner Experience and bias for action to use actionable insights to drive changes.
Role and Responsibilities:
· Own Selling Partner performance metrics in relevant area, drive SPEX improvements through education
· Lead and manage end-to-end content creation, translation and localization projects by creating storyboards, working closely with product management, WW stakeholders, cross-functional partners and external vendors
· Define strategies to increase Selling Partner engagement, create curriculums and learning tracks based on Selling Partner profiles
· Identify channel strategies to surface relevant content at the right platform, explore integration opportunities with various channels
· Develop project plans, managing time, budget, resources and quality control
· Track content usage metrics, Selling Partner satisfaction and provide recommendations for content strategy, explore opportunities for different content types
· Ensures descriptions, thumbnails and titles are optimized for easy discoverability and access, performs A/B tests
· Develop feedback loops for content improvement
· Manage multiple projects and priorities
· Manage content distribution and publishing via internal tools and our website
They provide software development services. (IT1)
- Ability to code and implement front-end web applications and backend processing systems.
- Research, evaluate, and prototype new methodologies, technologies, Prepare proofs-of-concept.
- Convert business requirements into technical documentation using UML diagrams.
- Accountable for peer review, and quality using various design principles and patterns.
- Responsible for team members learning.
- Enforce to follow Secure Coding guidelines.
- Provide clear communication and set expectations to team members.
- Assist Project Manager in defining and refining project scope and work.
- Foreseeing the project risk and define mitigation plan and keep the manager updated.
Skills Required:
- Multi-tier Web Services / RESTful APIs
- C++, Java, C#, .Net
- Web API Frameworks (spring, ASP .NET Core, ExpressJS, etc.)
- Frontend Javascript Frameworks (Angular, React, etc.)
- Understanding and usage of the unit testing framework. Like NUnit, x unit, and JUnit
- Knowledge of SQL and writing queries
- Agile and DevOps methodologies
- Effective communication, Teamwork, Team Handling, Adaptability, Flexibility, Leadership, Problem-solving, Work Ethics, and Creativity.
- Well-versed with the version control systems. Like git, gitlab, bitbucket etc.
- Good to have knowledge of Microservices architecture.
Education Required:
- Candidates with Bachelor's Degree in Computer Science (or equivalent) are preferred.
General Accountabilities/Job Responsibilities
- Participation in the requirements analysis, design, development and testing of applications.
- The candidate is expected to write code himself/herself.
- The candidate is expected to write high level code, code review, unit testing and deployment.
- Practical application of design principles with a focus on the user experience, usability, template
- designs, cross browser issues and client server concepts.
- Contributes to the development of project estimates, scheduling, and deliverables.
- Works closely with QA team to determine testing requirements to ensure full coverage and best
- quality of product.
- There is also the opportunity to mentor and guide junior team members in excelling their jobs.
Job Specifications
- BE/B. Tech. Computer Science or MCA from a reputed University.
- 3 -12 Years of experience in software development, with emphasis on JAVA/J2EE Server side programming.
- Hands on experience in Core Java, Multithreading, RMI, Socket programing,
- JDBC, NIO, webservices and Design patterns.
- Should have Knowledge of distributed system, distributed caching, messaging frameworks,
- ESB etc.
- Knowledge of Linux operating system and PostgreSQL/MySQL/MongoDB/Cassandra database is essential.
- Additionally, knowledge of HBase, Hadoop and Hive are desirable.
- Familiarity with message queue systems and AMQP and Kafka is desirable.
- Should have experience as a participant in Agile methodologies.
- Should have excellent written and verbal communication skills and presentation skills.
- This is not a Fullstack requirement, we are purely looking out for Backend resources.