11+ ANSYS Jobs in Delhi, NCR and Gurgaon | ANSYS Job openings in Delhi, NCR and Gurgaon

About the job

• Processing customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat
• Highlighting issues through feedback and recommending changes in workflows, procedures and service levels to meet customer needs and ensuring quality service always
• Growing and nurturing customer relationships on every interaction that results in measurable Customer value
• Documenting necessary account information and offering custom solutions that benefit the customer
• Delivering extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
• Balancing customer interests with the interests of company
• Resolving all customer queries and following established problem ticket recording procedures as appropriate
• Gathering relevant information from customers as required and updating it accurately to facilitate the decision process

• Any graduate with demonstrable experience of 2-4 years

• In-depth working knowledge of Facebook, Twitter, Instagram, and Google+
• Experience with social media analytics, including Google Analytics and Facebook Insights
• Basic knowledge of Photoshop
• Must have a reach of a minimum of 10K followers on various social media platforms
• Strong working knowledge of marketing terms
• Must be self-motivated and open to learning and sharing new ideas
• Practical experience with social media campaigns
• Highly creative with excellent analytical abilities.
• Outstanding communication and interpersonal skills.
• Up-to-date on the latest trends and technologies in digital marketing.

• Deriving insights from data and using the same for product improvements and iterations
• Breaking down the overall product strategy and roadmap into specific components that you delegate or own yourself
• Evaluating market opportunities and utilizing research to position/ reposition our products to best and identifying new opportunities and refining requirements
• Owning the product roadmap and lead growth initiatives and drive them to successful outcomes — from building, launching, and optimizing critical user flows

Job description

Duties and Responsibilities

• Managing Workflow
• Training New Hires
• Creating and managing team schedules.
• Reporting to Senior Management.
• Helping to resolve employee issues and disputes.
• Identifying and applying career advancement opportunities.
• Supervises personnel which typically includes recommendations for hiring, performance evaluation, training, work allocation, problem resolution and provide feedback.
• Manages the conceptualization, development, maintenance and expansion of print and digital publishing projects, including digital-only publications, simultaneous print and digital publications, and print publications.
• Manages the execution of special projects and other initiatives designed to achieve the overall mission, goals, and objectives of the organization.

• Establishes and implements short- and long-range organizational goals, objectives, strategic plans, policies, operating procedures, and product roadmap; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement.
• Advises and collaborates with other staff to evaluate and manage resources for preparation, production and tracking of publications.
• Works with other departments to develop procedures and systems for appropriate recordkeeping related to expenses and revenues for print and digital publishing.
• Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

• Bachelor's degree; at least 5 years of experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
• Knowledge, Skills and Abilities Required
• knowledge in print and digital publishing will be preferable.
• Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.
• Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.
• Demonstrated proficiency with suite of Adobe and Microsoft Office products; strong knowledge of electronic publishing formats as well as XML, HTML, XSLT and other languages and technologies related to e-books and electronic publishing.
• Strong knowledge of principles, practices and techniques of print and digital publishing and development.
• Demonstrated ability to resolve complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and their resolution in an effective and timely manner.

• Ability to foster a cooperative work environment.
• Strong analytical communication, critical thinking and problem solving skills.
• Employee development and performance management skills.
• Excellent verbal and written communication skills.
• Excellent time management skills and ability to prioritize projects.
• Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Ability to develop and maintain recordkeeping systems and procedures.