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Job Summary:

We are looking for a highly skilled and experienced DevOps Engineer who will be responsible for the deployment, configuration, and troubleshooting of various infrastructure and application environments. The candidate must have a proficient understanding of CI/CD pipelines, container orchestration, and cloud services, with experience in AWS services like EKS, EC2, ECS, EBS, ELB, S3, Route 53, RDS, ALB, etc., in a highly available and scalable production environment. The DevOps Engineer will be responsible for monitoring, automation, troubleshooting, security, user management, reporting, migrations, upgrades, disaster recovery, and infrastructure restoration, among other tasks. They will also work with application teams on infrastructure design and issues, and architect solutions to optimally meet business needs.

Responsibilities:

• Deploy, configure, and troubleshoot various infrastructure and application environments
• Work with AWS services like EC2, ECS, EBS, ELB, S3, Route 53, RDS, ALB, etc., in a highly available and scalable production environment
• Monitor, automate, troubleshoot, secure, maintain users, and report on infrastructure and applications
• Collaborate with application teams on infrastructure design and issues
• Architect solutions that optimally meet business needs
• Implement CI/CD pipelines and automate deployment processes
• Disaster recovery and infrastructure restoration
• Restore/Recovery operations from backups
• Automate routine tasks
• Execute company initiatives in the infrastructure space
• Expertise with observability tools like ELK, Prometheus, Grafana , Loki

Qualifications:

• Proficient understanding of CI/CD pipelines, container orchestration, and various cloud services
• Experience with AWS services like EC2, ECS, EBS, ELB, S3, Route 53, RDS, ALB, etc.
• Experience in monitoring, automation, troubleshooting, security, user management, reporting, migrations, upgrades, disaster recovery, and infrastructure restoration
• Experience in architecting solutions that optimally meet business needs
• Experience with scripting languages (e.g., Shell, Python) and infrastructure as code (IaC) tools (e.g., Terraform, CloudFormation)
• Strong understanding of system concepts like high availability, scalability, and redundancy
• Ability to work with application teams on infrastructure design and issues
• Excellent problem-solving and troubleshooting skills
• Experience with automation of routine tasks
• Good communication and interpersonal skills

Education and Experience:

• Bachelor's degree in Computer Science or a related field
• 5 to 10 years of experience as a DevOps Engineer or in a related role
• Experience with observability tools like ELK, Prometheus, Grafana

Working Conditions:

The DevOps Engineer will work in a fast-paced environment, collaborating with various application teams, stakeholders, and management. They will work both independently and in teams, and they may need to work extended hours or be on call to handle infrastructure emergencies.

Note: This is a remote role. The team member is expected to be in the Bangalore office for one week each quarter.

we’d love to speak with you. Skills and Qualifications:

Strong experience with continuous integration/continuous deployment (CI/CD) pipeline tools such as Jenkins, TravisCI, or GitLab CI.

Proficiency in scripting languages such as Python, Bash, or Ruby.

Knowledge of infrastructure automation tools such as Ansible, Puppet, or Terraform.

Experience with cloud platforms such as AWS, Azure, or GCP.

Knowledge of container orchestration tools such as Docker, Kubernetes, or OpenShift.

Experience with version control systems such as Git.

Familiarity with Agile methodologies and practices.

Understanding of networking concepts and principles.

Knowledge of database technologies such as MySQL, MongoDB, or PostgreSQL.

Good understanding of security and data protection principles.

Roles and responsibilities:

● Building and setting up new development tools and infrastructure

● Working on ways to automate and improve development and release processes

● Deploy updates and fixes

● Helping to ensure information security best practices

● Provide Level 2 technical support

● Perform root cause analysis for production errors

● Investigate and resolve technical issues

Responsibilities:

- Design, implement, and maintain cloud infrastructure solutions on Microsoft Azure, with a focus on scalability, security, and cost optimization.

- Collaborate with development teams to streamline the deployment process, ensuring smooth and efficient delivery of software applications.

- Develop and maintain CI/CD pipelines using tools like Azure DevOps, Jenkins, or GitLab CI to automate build, test, and deployment processes.

- Utilize infrastructure-as-code (IaC) principles to create and manage infrastructure deployments using Terraform, ARM templates, or similar tools.

- Manage and monitor containerized applications using Azure Kubernetes Service (AKS) or other container orchestration platforms.

- Implement and maintain monitoring, logging, and alerting solutions for cloud-based infrastructure and applications.

- Troubleshoot and resolve infrastructure and deployment issues, working closely with development and operations teams.

- Ensure high availability, performance, and security of cloud infrastructure and applications.

- Stay up-to-date with the latest industry trends and best practices in cloud infrastructure, DevOps, and automation.

Requirements:

- Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience).

- Minimum of four years of proven experience working as a DevOps Engineer or similar role, with a focus on cloud infrastructure and deployment automation.

- Strong expertise in Microsoft Azure services, including but not limited to Azure Virtual Machines, Azure App Service, Azure Storage, Azure Networking, Azure Security, and Azure Monitor.

- Proficiency in infrastructure-as-code (IaC) tools such as Terraform or ARM templates.

- Hands-on experience with containerization and orchestration platforms, preferably Azure Kubernetes Service (AKS) or Docker Swarm.

- Solid understanding of CI/CD principles and experience with relevant tools such as Azure DevOps, Jenkins, or GitLab CI.

- Experience with scripting languages like PowerShell, Bash, or Python for automation tasks.

- Strong problem-solving and troubleshooting skills with a proactive and analytical mindset.

- Excellent communication and collaboration skills, with the ability to work effectively in a team environment.

- Azure certifications (e.g., Azure Administrator, Azure DevOps Engineer, Azure Solutions Architect) are a plus.

• Candidate should have good Platform experience on Azure with Terraform.
• The devops engineer  needs to help developers, create the Pipelines and K8s Deployment Manifests.
• Good to have experience on migrating data from (AWS) to Azure. 
• To manage/automate infrastructure automatically using Terraforms. Jenkins is the key CI/CD tool which we uses and it will be used to run these Terraforms.
• VMs to be provisioned on Azure Cloud and managed.
• Good hands on experience of Networking on Cloud is required.
• Ability to setup Database on VM as well as managed DB and Proper set up of cloud hosted microservices needs to be done to communicate with the db services.
• Kubernetes, Storage, KeyValult, Networking(load balancing and routing) and VMs are the key infrastructure expertise which are essential. 
• Requirement is  to administer Kubernetes cluster end to end. (Application deployment, managing namespaces, load balancing, policy setup, using blue-green/canary deployment models etc).
• The experience in AWS is desirable 
• Python experience is optional however Power shell is mandatory
• Know-how on the use of GitHub

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

Responsibilities

• Build and scale production infrastructure in AWS for the HappyFox platform and its products.
• Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
• Implement consistent observability, deployment and IaC setups
• Lead incident management and actively respond to escalations/incidents in the production environment from customers and the support team.
• Hire/Mentor other Infrastructure engineers and review their work to continuously ship improvements to production infrastructure and its tooling.
• Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
• Lead infrastructure security audits

Requirements

• At least 7 years of experience in handling/building Production environments in AWS.
• At least 3 years of programming experience in building API/backend services for customer-facing applications in production.
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
• Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
• Experience in security hardening of infrastructure, systems and services.
• Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
• Experience in setting up and managing test/staging environments, and CI/CD pipelines.
• Experience in IaC tools such as Terraform or AWS CDK
• Exposure/Experience in setting up or managing Cloudflare, Qualys and other related tools
• Passion for making systems reliable, maintainable, scalable and secure.
• Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
• Bonus points – Hands-on experience with Nginx, Postgres, Postfix, Redis or Mongo systems.

Description

DevOps Engineer / SRE

• Understanding of maintenance of existing systems (Virtual machines), Linux stack
• Experience running, operating and maintainence of Kubernetes pods
• Strong Scripting skills
• Experience in AWS
• Knowledge of configuring/optimizing open source tools like Kafka, etc.
• Strong automation maintenance - ability to identify opportunities to speed up build and deploy process with strong validation and automation
• Optimizing and standardizing monitoring, alerting.
• Experience in Google cloud platform
• Experience/ Knowledge  in Python will be an added advantage
• Experience on Monitoring Tools like Jenkins, Kubernetes ,Nagios,Terraform  etc

Looking for an experienced candidate with strong development and programming experience, knowledge preferred-

• Cloud computing (i.e. Kubernetes, AWS, Google Cloud, Azure)
• Coming from a strong development background and has programming experience with Java and/or NodeJS (other programming languages such as Groovy/python are a big bonus)
• Proficient with Unix systems and bash
• Proficient with git/GitHub/GitLab/bitbucket

Desired skills-

• Docker
• Kubernetes
• Jenkins
• Experience in any scripting language (Phyton, Shell Scripting, Java Script)
• NGINX / Load Balancer
• Splunk / ETL tools

Job Description :

Acceldata is creating the Data observability space. We make it possible for data-driven enterprises to effectively monitor, discover, and validate Data pipelines at Petabyte scale. Our customers include a Fortune 500 company, one of Asia's largest telecom companies, and a unicorn fintech startup. We are lean, hungry, customer-obsessed, and growing fast. Our Engineering team values productivity, integrity, and pragmatism. We provide a flexible, remote-friendly work environment.

Roles & responsibilities:

• Champion engineering and operational excellence.
• Establish a solid infrastructure framework and excellent development and deployment processes.
• Provide technical guidance to both your team members and your peers from the development team.
• Work with the development teams closely to gather system requirements, new service proposals and large system improvements and come up with the infrastructure architecture leading to stable, well-monitored fly, performant and secure systems.
• Be part of and help create a positive work environment based on accountability.
• Communicate across functions and drive engineering initiatives.
• Initiate cross team collaboration with product development teams to develop high quality, polished products and services.

Must haves:

• 5+ years of professional experience developing, and launching software products on Cloud.
• Basic understanding Java/Go Programming
• Good Understanding of Container Technologies/Orchestration platforms (e. g Docker, Kubernetes)
• Deep understanding of AWS or Any Cloud.
• Good understanding of data stores like Postgres, Redis, Kafka, and Elasticsearch.
• Good Understanding of Operating systems
• Strong technical background with track record of individual technical accomplishments
• Ability to handle multiple competing priorities in a fast paced environment
• Ability to establish credibility with smart engineers quickly.
• Most importantly, ability to learn and urge to learn new things.
• B.Tech/M.Tech in Computer Science or a related technical field.

Good to Have:

• Hands-on knowledge of Configuration Management and Deployment tools like – Ansible, Terraform etc.
• Proficient in scripting, and Git and Git workflows
• Experience in developing Continuous Integration/ Continuous Delivery pipelines
• Knowledge of Big Data systems.

• 3 - 6 years of software development, and operations experience deploying and maintaining multi-tiered infrastructure and applications at scale.
• Design cloud infrastructure that is secure, scalable, and highly available on AWS
• Experience managing any distributed NoSQL system (Kafka/Cassandra/etc.)
• Experience with Containers, Microservices, deployment and service orchestration using Kubernetes, EKS (preferred), AKS or GKE.
• Strong scripting language knowledge, such as Python, Shell
• Experience and a deep understanding of Kubernetes.
• Experience in Continuous Integration and Delivery.
• Work collaboratively with software engineers to define infrastructure and deployment requirements
• Provision, configure and maintain AWS cloud infrastructure
• Ensure configuration and compliance with configuration management tools
• Administer and troubleshoot Linux-based systems
• Troubleshoot problems across a wide array of services and functional areas
• Build and maintain operational tools for deployment, monitoring, and analysis of AWS infrastructure and systems
• Perform infrastructure cost analysis and optimization