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Cloud Operations Manager
Cloud Operations Manager
Acqueon Technology's logo

Cloud Operations Manager

Rishav Rahul's profile picture
Posted by Rishav Rahul
8 - 12 yrs
₹25L - ₹35L / yr
Bengaluru (Bangalore)
Skills
DevOps
skill iconKubernetes
skill iconDocker
skill iconAmazon Web Services (AWS)
Windows Azure
Google Cloud Platform (GCP)
Architecting
  • Design, Develop, deploy, and run operations of infrastructure services in the Acqueon AWS cloud environment
  • Manage uptime of Infra & SaaS Application
  • Implement application performance monitoring to ensure platform uptime and performance
  • Building scripts for operational automation and incident response
  • Handle schedule and processes surrounding cloud application deployment
  • Define, measure, and meet key operational metrics including performance, incidents and chronic problems, capacity, and availability
  • Lead the deployment, monitoring, maintenance, and support of operating systems (Windows, Linux)
  • Build out lifecycle processes to mitigate risk and ensure platforms remain current, in accordance with industry standard methodologies
  • Run incident resolution within the environment, facilitating teamwork with other departments as required
  • Automate the deployment of new software to cloud environment in coordination with DevOps engineers
  • Work closely with Presales, understand customer requirement to deploy in Production
  • Lead and mentor a team of operations engineers
  • Drive the strategy to evolve and modernize existing tools and processes to enable highly secure and scalable operations
  • AWS infrastructure management, provisioning, cost management and planning
  • Prepare RCA incident reports for internal and external customers
  • Participate in product engineering meetings to ensure product features and patches comply with cloud deployment standards
  • Troubleshoot and analyse performance issues and customer reported incidents working to restore services within the SLA
  • Monthly SLA Performance reports

As a Cloud Operations Manager in Acqueon you will need…. 

  • 8 years’ progressive experience managing IT infrastructure and global cloud environments such as AWS, GCP (must)
  • 3-5 years management experience leading a Cloud Operations / Site Reliability / Production Engineering team working with globally distributed teams in a fast-paced environment
  • 3-5 years’ experience in IAC (Terraform, K8)
  • 3+ years end-to-end incident management experience
  • Experience with communicating and presenting to all stakeholders
  • Experience with Cloud Security compliance and audits
  • Detail-oriented. The ideal candidate is one who naturally digs as deep as they need to understand the why
  • Knowledge on GCP will be added advantage
  • Manage and monitor customer instances for uptime and reliability
  • Staff scheduling and planning to ensure 24x7x365 coverage for cloud operations
  • Customer facing, excellent communication skills, team management, troubleshooting
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About Acqueon Technology

Founded :
2005
Type
Size
Stage :
Profitable
About
Acqueon offers omnichannel campaign management software for sales, service, and collections. Acqueon uses Predictive Dialing and AI to optimize outreach.
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Connect with the team
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  • Innovative: Innovate or Die. We love to challenge the status quo.
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Are you the one? Quick self-discovery test:

  • Love for cloud: When was the last time your dinner entailed an act on “How would ‘Jerry Seinfeld’ pitch Cloud platform & products to this prospect” and your friend did the ‘Sheldon’ version of the same thing.
  • Passion for sales: When was the last time you went at a remote gas station while on vacation, and ended up helping the gas station owner saasify his 7 gas stations across other geographies.
  • Compassion for customers: You listen more than you speak.  When you do speak, people feel the need to listen.
  • Humor for life: When was the last time you told a concerned CEO, ‘If Elon Musk can attempt to take humanity to Mars, why can’t we take your business to run on cloud ?

Your bucket of undertakings:

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  • Be the first one to experiment on new age cloud offerings, help define the best practise as a thought leader for cloud, automation & Dev-Ops, be a solution visionary and technology expert across multiple channels.
  • Continually augment skills and learn new tech as the technology and client needs evolve
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Accomplishment Set 

  • Passionate, persuasive, articulate Cloud professional capable of quickly establishing interest and credibility
  • Good business judgment, a comfortable, open communication style, and a willingness and ability to work with customers and teams.
  • Strong service attitude and a commitment to quality. Highly organised and efficient. Confident working with others to inspire a high-quality standard.

Education, Experience, etc.

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  • (AWS/GCP/Azure) and IT operational experience in a global enterprise environment.
  • Good analytical, communication, problem solving, and learning skills.
  • Knowledge on programming against cloud platforms such as AWS and lean development methodologies.
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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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