Voice Process

at its a bpo agency

icon
Remote, Bengaluru (Bangalore)
icon
0 - 1 yrs
icon
₹2L - ₹3L / yr
icon
Full time
Skills
Customer Service
Customer Support
MS-Excel

Company : BPO

Position: voice process
Location: Kalyan Nagar HRBR layout _ Bangalore

Hindi and English Mandtaory 
Experience 6 months + 
Freshers 

Good at communication




Read more
Why apply to jobs via Cutshort
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
2101133
Matches delivered
3712187
Network size
15000
Companies hiring

Similar jobs

icon
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
icon
1 - 3 yrs
icon
₹1.8L - ₹2.5L / yr
Technical support
Tech Support
Desktop
IT infrastructure
IT service management
+2 more
Computer Ware India Pvt Ltd is an IT services and solutions providing company based in Delhi since 1987.

- Providing IT Infrastructure support to our clients is one of the services we provide.

We are hiring a Desktop Support Executive for supporting and maintaining the the IT infrastructure and network uptime of a client with offices near Palam, In qutab Instl area and Gurgaon

- Desktop/laptop troubleshooting

- Maintenance of Mail systems

- Network Management

- Exposure to L1 server is additional benefit

Candidates should be :

- Graduates / 2-3 yrs diploma in Computers/ Electronics

- Certifications like MCP/ MCSE/ CCNA are desirable

- At least 18-30 months experience of desktop support

- Comfortable user of the internet and MS office tools

- Fluent in understanding/ speaking/ reading and writing English

- Would prefer candidates staying in the vicinity of any of the above office locations

Immediate hiring
Read more
DP
Posted by Kritika Mehta
icon
Noida
icon
0 - 3 yrs
icon
₹1.2L - ₹1.8L / yr
Customer Support
Customer Service
Communication Skills
Client Management
  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Should be able to resolve queries over the calls or have experience in Outbound or Inbound process.
  • Good to have experience in Service/Product Support.
Read more
icon
Coimbatore
icon
8 - 15 yrs
icon
₹7L - ₹10L / yr
Customer Service
Customer Relationship Management (CRM)
Customer Success
Customer Support
Voice processing
+1 more

About the Company:

Nimble is a leader in IoT (Internet of things) technology and a Pet Tech Brand trusted by more than 20,000+ Pet Parents across North America. By leveraging our deep understanding of Pet Parent needs and decade-old expertise in IoT, we offer Peace of Mind for Pet Parents about their pet's health and safety. Nimble, Head quartered in Palo Alto CA, is backed by marquee entrepreneurs/Investors, and has offices in Chennai, Coimbatore, Bangalore- India and Palo Alto, USA. For more information, please visit www.nimblewireless.com

Work Culture:

We hire good people and make them great! We do this by fostering an open and fun work environment that allows employees to perform at their best. We believe in an environment where all employees are treated with respect and fairness, and this helps our team become a better version of themselves every single day.

Position Overview:

Nimble prides itself in not only making world class IoT Consumer products but excels in delivering an awesome user experience to our customers all over the world. We believe customers are at the heart of everything we do and delighting them is the primary responsibility of our business.

 

This role, Lead - Customer Delight - US will be responsible for delighting the company’s US customers. The person should be able to

  • Deliver happiness to Nimble’s US customers every day/week of the year.
  • Provide hands on support to customers via voice call/Web or In-app chat/email about Installations,Configuration, Customization & usage of Nimble’s world class products.
  • Experience with customer support for IT/Electronics/Consumer Products is a definite plus.
  • Takes Complete Ownership of all types of Customer issues till resolution and customer is absolutely delighted.
  • Applies basic diagnostic/troubleshooting techniques to identify problems, investigate causes and recommend solutions to common failures.
  • Typically provides support for internal and external customers.
  • Escalates complex problems to higher level of expertise within organization.
  • The position, based in Coimbatore-India, will be reporting to the Sr.Marketing Manager/COO of the company.

Experience/Qualifications:

  • Excellent communication skills, both Verbal/Written and a passion for customer interaction.
  • Should have at-least 4+ years of Voice support for US/UK Customers.
  • Be familiar with Microsoft applications and working knowledge of MS Office
  • Excellent Team skills and ability to interact with Product/Quality/Marketing teams in communicating customer issues.
  • Should be comfortable working US time zone ( 8PM to 5AM IST full night shifts).
  • Any Undergraduate/Graduate degree with the medium of instruction as English.

Compensation Package:

Excellent package including employee stock options. Compensation is not a limitation for the ideal candidate.

 

Read more
icon
Bengaluru (Bangalore)
icon
1 - 8 yrs
icon
₹1L - ₹2.5L / yr
Store Manager
Store Management
Assistant Store Manager
Operations
Business Development
+5 more

Roles and Responsibilities 

A Store Manager is Responsible for all Sales & Operations of a retail store. Must be familiar with all aspects of retail operations, sales, customer relations & Technology.

  • Responsible to meet sales goals.
  • Create a customer service-oriented culture in the store.
  • Ensure that retail merchandising is appealing to customers.
  • Manage all other matters pertaining to store sales and perform additional tasks as required.
  • Promote store sales through cold calling, marketing and advertisements.
  • Manage inventory and Registers

- Billing & Handover

- Should have a complete knowledge of POS, reports understanding and MIS / willingness to learn.

- Crisp in money management and handover.

- Ensure all petty cash / petty cash vouchers are tallied and approved of.


Desired candidate profile:

- Graduate.

- Excellent spoken and written English and Kannada skills.

- Passion for Customer care and sales.

- Good knowledge of Pos.

- Excel skills preferred.

- Immediate availability.

 

Read more
"Cloud-based SAAS company "
Agency job
via Mango Consulting by Naila Kazi
icon
Remote only
icon
2 - 13 yrs
icon
₹7.5L - ₹15L / yr
Technical support
Tech Support
Customer Support
Python
SQL
+6 more

Customer / Tech Support Engineer JD

 

We are looking for a Customer Support Engineer/Tech Support Engineer who will be solving high-priority customer technical issues in a fast-paced environment. The support team is the foundation of everything the company does, and we take the role of supporting our merchants seriously. This is a highly cross-functional role; you'll work closely with company’s merchants to uncover their business goals and then coach them on the best ways to use the company website to achieve them. Your role would involve explaining technical concepts, providing support for overall systems testing and implementation into the production, and creating and improving documents that help customers solve their problems. If you are someone who enjoys solving merchants' technical problems, we want to hear from you.

What You’ll Do:

  • Participate in requirement, design discussions, and come up with solutions according to functional specifications
  • Develop in-depth product expertise as a master Fulfil user and teacher
  • Translate highly complex business requirements into technical solutions through efficient design and using appropriate tools and technologies
  • Technical support and troubleshooting production issues and solution implementation
  • Collaborating with the product team to share customer feedback, ensuring we continue to learn and improve our product and processes
  • Identifying and resolving application issues, providing feedback for product improvements and overall direction
  • Proactively identify areas of improvement and talk to our customers to ensure they are getting the most out of the product
  • Involved in other programming and documentation including API references, guides, and tutorials
  • Take an analytical approach to tracking points of friction for users, and then work with other teams to make those parts of our platform better

Requirements

We’re Looking for Someone With:

  • Demonstrated proficiency with Python and SQL
  • Relevant experience in working with eCommerce industry APIs e.g. Shopify, Magento, shipping carriers (e.g. USPS, DHL, FedEx etc), and Payment platforms
  • Ability to adapt and write high-quality code that will be peer-reviewed.
  • Familiarity with code versioning tools like GIT.
  • Experience in working with web services i.e. HTTP, REST, JSON
  • Superior interpersonal and customer support skills to provide excellent service

Read more
icon
Pune
icon
1 - 3 yrs
icon
₹3L - ₹8L / yr
Customer Support
Technical support
Voice processing
Job Summary Experience - 1 to 3 year Location - Pune US Process Night shift(7pm-4am) Note-Only for Male Candidates We are looking for a Customer Support Associate, who can assist clients with product issues and help to maintain a high customer retention level, He/She will be responsible for inbound and outbound calls and chat from customer base and addressing customer issues and concerns.This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting their queries and correcting post-sales problems. To understand the customers need and provide world class service to our customers Responsibilities and Duties The individual role that you’ll play in our team: Deal directly with customers. Respond promptly to customer inquiries Handle and resolve customer queries and complaints Obtain and evaluate all relevant information to handle product and service inquiries Provide pricing and delivery information about the products Process orders, forms, applications and requests Organize workflow to meet customer timeframes Maintain customer databases Communicate and coordinate with internal departments Follow up on customer interactions. What we want to see in the potential Candidate Quick learner and versatile. Must possess strong communication skills in English, both written and verbal Should be comfortable on calls for solving queries of the customers. Sound work ethic. Own advanced computer and mobile skills. Have used at least 3-4 Android versions or an iOS device as personal phone. Must be able to conduct themselves in a professional and courteous manner. Should be able to understand customer feedback and analyze to respond accordingly. Should stick to company process and guideline. Should be able to follow the TAT ( Turn Around Time). Should be able to log, summarize and pass on queries. Strong ownership Good amount of patience to attend different types of customers. A logical thinker An excellent problem solver with strong analytical skills Friendly attitude Ability to work in Shifts. Required Experience, Skills and Qualifications Key Skills: 1+ years of experience into Customer/Technical Support would be good to have Technical background would be an added advantage The ability to manage your time and plan your day effectively Excellent written and verbal communication skills. Job Type: Full-time
Read more
icon
Bengaluru (Bangalore)
icon
0 - 3 yrs
icon
₹2L - ₹4L / yr
Customer Relationship Management (CRM)
Client Servicing
Business Process Outsourcing (BPO)
Customer Support
Executive/Senior Executive (Client Service)
Educational Qualification: Graduate/Post-Graduate in any discipline
Experience: 0 - 3 Years
Location: Bangalore
Shift: Day / Night

Key Responsibilities:

  • Work as a part of the clients' virtual business team or individually.
  • Act as the SPOC (Single Point of Contact) with clients through email, phone or chat.
  • Analyze, Plan, Organize and Work/Delegate the tasks to meet deadline and quality requirements.
  • Work as a part of the both internal and external clients' extended team.
  • Analyze, Plan, Organize and complete the tasks to meet deadline and quality requirements.
  • Conduct online research for tasks to acquire results and present them in a manner that meets the expectations of internal/external clients.

 

Candidate profile:
  • Graduate/Post-Graduate in any discipline
  • Excellent communication skills
  • Strong customer service attitude
  • Desire to learn new things every day
  • Good with comprehension and analytical skills
  • Good at using search and internet tools like Google, Wikipedia, Yahoo etc.
  • Good in handling Office productivity tools such as Microsoft Office
  • Willing to relocate to Bangalore
  • The job location is Marathahalli and hence candidates staying near by office location or those who are willing to re-locate nearby to office location are encouraged to apply (One way cab provided within permissible limits).
  • Candidates with gap of more than 2 years in their education or professional experience will not be considered for the position.
  • Candidates should have all relevant education & experience related documents.
Read more
DP
Posted by Andrew Huelsenbeck
icon
Mumbai
icon
1 - 3 yrs
icon
₹5L - ₹6L / yr
Customer Support
Customer Success
Technical support
Branch Overview 
Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.
 
Branch's mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.

Job Overview
This role will focus mostly on customer service and loan review to start. Ideal candidates will be extremely flexible with scheduling and willing to hustle to help get the business off the ground.

Responsibilities
  • Customer Service - Delivering efficient and friendly responses to customer across different channels (main responsibility)
  • Credit Risk - Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)
  • Servicing & Collections - Proactively reaching out to borrowers who have missed payments
  • Product - Escalating customer feedback and IT bugs to help improve our product
  • Finance - Manage refunds, repayments, and other payment processes
  • General - various administrative projects as needed

Qualifications
  • 1-2 years of previous job experience in customer service
  • Passionate about our mission and our customers
  • Highly entrepreneurial, proactive, and willing to get your hands dirty
  • Excellent communication skills, both oral and written
  • Good grammar, spelling and punctuation
  • Driven by data and highly analytical, good understanding of excel preferred
  • Good typing speed (ideally above 45 wpm)
  • Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays
 
Typing Speed Test- Please follow instructions below
  • You are required to take an online typing speed test through the link below
  • Go to http://www.typingtest.com/ to complete a type speed test.
  • On the left, select English, 1 minute, and Aesop's Fables.
  • Click the green "Start Test" button.
  • Please upload a screen shot of your typing test results as part of your cover letter. 

Apply here: https://hire.withgoogle.com/public/jobs/branchco/view/P_AAAAAAFAAGKIzCHGAVHhy1
Read more
icon
Bengaluru (Bangalore)
icon
1 - 2 yrs
icon
₹2.2L - ₹3.5L / yr
Customer Support
Customer Relationship Management (CRM)
English Proficiency
Roles: Offer optional service to meet user wants and needs resulting in user satisfaction. Gathered and analyzed statistical data and generated reports for management. Establish, maintain, and update database, records, and other user documents and verification. Communicate information to users using clear and concise language Resolve user complaints while providing superior customer service. Tools: Computers – to input data, perform basic office functions, and keep in touch via email with others in the company and with users Phones – the primary communication device used for conversations with users Online chat – communicating with users electronically through a platform on the company’s website , social media platforms Eligibility Criteria: Graduation is must English and Hindi writing and speaking ability Cricket follower
Read more
DP
Posted by Nisreen Harianawala
icon
NCR (Delhi | Gurgaon | Noida), NCR (Delhi | Gurgaon | Noida)
icon
1 - 7 yrs
icon
₹8L - ₹10L / yr
XML
MySQL
Relational Database (RDBMS)
MS-Excel
Microsoft Access
+6 more
Organization Description Founded out of Harvard University and MIT in 2002, Dimagi is an award-winning global technology social enterprise with an impact-focused business model. We deliver open source technology to help underserved communities in over 60 countries around the world. Our partners include the World Bank, WHO, the Bill and Melinda Gates Foundation, USAID, UNICEF, Novartis, Johns Hopkins, the University of Pennsylvania, the Harvard School of Public Health and more. Dimagi’s work has been profiled in the New York Times, the Washington Post, Huffington Post, the World Economic Forum and Forbes, among others.   Our team of exceptional public health and development specialists,software developers and engineers apply their experience in technology development, implementation, and global healthcare delivery to further public health and well-being. In the next few years, our India office has set aggressive goals, both for Dimagi and across the mHealth industry, to dramatically improve healthcare delivery at scale across India and beyond. We are developing and already implementing mobile applications for hundreds of thousands of health workers of the Government of India, who use our technology to provide services to hundreds of millions of beneficiaries across the country. Job Description Dimagi’s Technical Project Analysts are the main drivers in implementing our technology all over the world. They share a passion for challenging experiences and developing solutions for trying environments that enable people to live healthier and more productive lives. As a Technical Project Analyst, you will dedicate your time to one of our ground-breaking, large-scale mHealth projects, which is transforming community health systems across multiple Indian states, in partnership with central and state governments. You will work with a diverse, collaborative, and international team. You will be based out of Delhi (where our office is located). You will work on creating and deploying mobile applications, based on our CommCare platform, for strengthening service delivery of front-line workforce. You will join our global team and share lessons learned and expertise from around the world. You will receive regular mentorship and support from our office in New Delhi.In your first two years at Dimagi India, based on a combination of skills, interests, and opportunities, you will specialize in areas such as technical design and application development, quality assurance processes, and reporting functionalities on one of our large-scale projects. In the medium to long term, Dimagi is flexible in terms of growth and career progression, and strives to accommodate your interests in defining your future role. We have a skills-based performance and development system that rewards people for building their skills. Your performance will determine your future growth at Dimagi. Employment at Dimagi is at-will, however, we do expect a longer term commitment. Responsibilities Project needs assessments and technology requirements definition Design of mHealth applications, bringing together the best combination of stakeholder inputs, field feedback, technical feasibility, and robust architectural principles Preparation of detailed software specifications that convert design documents into practical instructions for CommCare application builders and for software engineers to build out requisite functionality Building mHealth and eHealth systems using Dimagi’s flagship mHealth platform, CommCare, using CommCare’s application building tools Development of software test plans, as well as load testing and quality assurance (QA) of our mobile tools Explaining project matters to the technical team and technical matters to the project team Building the capacity of the support team to address post deployment support matters Technical documentation Other project management and capacity building support Skills & Requirements Degree in computer science, engineering, information technology, or related – or equivalent work experience Experience with XML, MySQL or other relational database, Excel, and Access 1 – 4+ years of work experience Outstanding proactive oral and written communication skills Reliable, self-directed, and resourceful Able to juggle many things at once Able to get things done Flexible and able to wear many hats Well organised and detail oriented Interested and able to work in a multicultural team distributed across the globe Note that experience with software programming is NOT a requirement, since Dimagi tools allow applications to be built by system administrators through a user-friendly web interface. Desirable Fluency in Hindi or other Indian languages is an asset Quantitative data management and data analysis skills Experience with the complete software development lifecycle Experience working in India Desire to make a social impact Is this the right position for me? The ideal candidate is interested in understanding what makes technology work in practice in low-resource settings. This person is able to self-organize and self-manage, thrives on the intricacy and challenge of application design and project management and functions at a high level when interacting with partners. This person is detail-oriented and comfortable with mobile tools, and, if she does not have software development experience already, has at least been exposed to the software development process.   Benefits Dimagi provides an employer-sponsored health insurance plan for all employees and their family, including an additional OPD and mental health allowance Health and Fitness allowance Air Quality reimbursement to cover air purifiers, pollution masks, etc Employee stock option plan 30 days Paid Time Off, Flex time and 10 Personal Initiative Days. Complimentary lunch provided in office Opportunities for international travel
Read more
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
Get to hear about interesting companies hiring right now
iconFollow Cutshort
Want to apply to this role at its a bpo agency?
Why apply via Cutshort?
Connect with actual hiring teams and get their fast response. No spam.
Learn more
Get to hear about interesting companies hiring right now
iconFollow Cutshort