Social Media Executive

As a Key Account Manager (KAM) in 2026, the role has shifted from being a "relationship manager" to a "strategic growth architect." You are now expected to use AI-driven insights to predict client needs and act as a consultant rather than just a vendor.

Below is a modern, professional Job Description for a KAM.

Job Title: Key Account Manager (KAM)

Role Overview:

We are looking for a Key Account Manager to oversee and nurture our most valuable client relationships. In this role, you aren't just a point of contact; you are a strategic partner. Your goal is to deeply understand the client’s business objectives and align our solutions to help them achieve long-term success. You will manage a high-value portfolio, ensuring retention, identifying expansion opportunities, and driving mutual profitability.

Key Responsibilities:

• Strategic Partnership: Build and maintain long-term, trusting relationships with "big player" clients, acting as their primary advocate within our company.
• Account Growth (Upselling/Cross-selling): Identify "white space" opportunities within existing accounts to introduce new products or services that solve specific client pain points.
• Predictive Problem Solving: Use data analytics and AI tools to monitor account health and proactively resolve issues before they escalate.
• Contract Negotiation: Lead complex negotiations for contract renewals and pricing agreements, ensuring terms are beneficial for both parties.
• Cross-Functional Leadership: Collaborate with Marketing, Product, and Support teams to ensure seamless delivery and tailored solutions for your key accounts.
• Market Intelligence: Stay ahead of industry trends and competitor moves to provide your clients with consultative insights that position them for success.

Required Skills & Qualifications :

• Relationship Management: Proven ability to manage large-scale accounts and build rapport with C-suite stakeholders.
• Commercial Acumen: Strong understanding of P&L, budgeting, and financial forecasting.
• Analytical Thinking: Proficiency in using CRM software (Salesforce, HubSpot) and AI-driven dashboards to interpret customer data.
• Negotiation & Persuasion: Expert-level communication skills with a track record of closing high-stakes deals.
• Adaptability: Ability to pivot strategies in a fast-paced, digital-first market

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

Synactive India Pvt Ltd is seeking a dynamic and driven Technical Sales Executive to join our team. In this role, you will bridge the gap between our technical products and the needs of our clients, working closely with them to offer tailored solutions that drive business growth. You will be responsible for understanding our product offerings, engaging with prospective customers, conducting demos, and closing sales.

Key Responsibilities:

• Identify, prospect, and engage potential clients to introduce Synactive's product offerings.
• Conduct technical presentations and product demonstrations that effectively communicate the value and features of our solutions.
• Collaborate with clients to understand their technical requirements, presenting customized solutions that address specific business needs.
• Develop and maintain strong client relationships, focusing on long-term engagement and customer satisfaction.
• Work with cross-functional teams to ensure customer needs are met post-sale, including onboarding and support.
• Use CRM tools to track sales activities, pipeline management, and performance metrics.

Required Skills:

• Proven experience in technical sales or a similar role within the IT industry.
• Strong knowledge of relevant technologies (SaaS, cloud solutions, or other tech products).
• Excellent communication, negotiation, and relationship-building skills.
• Ability to explain technical features to both technical and non-technical audiences.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and other sales tools.

Qualifications:

• Bachelor’s degree in Business, Information Technology, or a related field.
• 2+ years of experience in technical sales or similar role preferred.
• Strong analytical, presentation, and problem-solving skills.

Job title: Content Writing-Head

Work Location: Gurgaon

Reports to: CEO 

Role Overview:

As The Head of Content Writing, you will play a pivotal role in shaping and executing our content strategy. This position requires a seasoned content professional with a strong editorial background, exceptional leadership skills, and a passion for creating high-impact content. The ideal candidate will lead a team of content writers and collaborate with cross-functional teams to deliver content that engages, educates, and inspires our target audience.

Roles and Responsibilities:

1. Develop and lead the content strategy, ensuring alignment with the company's brand, goals, and target audience.

2. Manage and mentor a team of content writers, setting clear expectations, providing feedback, and fostering a culture of creativity and excellence.

3. Ensure all content produced is of high quality, adheres to brand guidelines, and aligns with the company's messaging and tone.

4. Lead the creation of various types of content, including blog posts, articles, whitepapers, eBooks, and more, ensuring they meet the standards for accuracy, clarity, and creativity.

5. Work closely with other departments, including marketing, design, and product, to gather insights and ensure content aligns with overall business objectives and strategies.

6. Collaborate with the SEO team to incorporate best practices into content creation, improving search engine visibility and driving organic traffic.

7. Use analytics tools to measure the performance of content, providing insights and recommendations for continuous improvement.

8. Keep abreast of industry trends, content marketing best practices, and emerging technologies to ensure our content remains relevant and competitive.

Education and/or Work Experience Requirements:

• Bachelor's degree in English, Journalism, Communications, or a related field. Master's degree is a plus.

• 7+ years of experience in content writing, with a focus on leadership roles.

• Proven track record of developing and executing successful content strategies.

• Strong editorial skills with a keen eye for detail and storytelling.

• Excellent leadership and team management skills.

• Ability to collaborate effectively with cross-functional teams.

• Familiarity with SEO best practices and content optimization.

• Outstanding written and verbal communication skills.

In partnership with a 1500 CR Conglomerate, we will be launching a combination of FinTech & Retail Marketplace focused on empowering Kirana Stores.  Formal registration, Business Plan finalization and  kick off  activities are work-in progress. We are looking for 15+ years experienced technology specialists for the role of Head of Engineering.

You will lead this new value stream help the platform scale up to servce over a 3 million user base in the next 3-5 years

Location ; Bangalore / Chennai 

Travel  : Would be required in the initial stages 

Compensation  - Industry standard (open for discussion)

You

• 9+ years experience developing highly scalable, distributed applications, products and services in Java or similar languages
• 3+ years of experience in team management, including hiring, building key projects and career management.
• Deep understanding of how distributed resilient software is built and deployed
• Entrepreneurial spirit, priding yourself on getting things done with a high level of quality
• Strong desire to work in an unstructured, fast moving startup environment
• Passionate Tech architect, retains narrow focus on research, system performance and scalability

Technology

Good knowledge of languages like Java, Python and web technologies (e.g. Javascript, HTML, CSS)

Expertise in front end and backend JS frameworks (e.g React JS, Angular, Node.js,)

Experience working in Agile frameworks and project management tools (e.g. Atlassian, Git)

Knowledge of deployment of distributed RESTful search platforms (like Elastic or Solr)

Experience in designing hyperscale architecture

Exposure to Microservices, AI/ML and Bigdata

Worked on at least one 0-1 initiative preferably IT product firms

Hands on ready to code any time (candidates who are interested only in advisory model, please excuse)

Candidates with good exposure working with OR algorithms would be given preference

Reasonably networked to be able to attract tech talent and build a large Engineering team independently

- Key responsibilities include:

• Deliver software products that delight our customers and accelerates our business growth.
• Be a combination of technical hands-on software engineer and a leader who has the ability to influence, guide, and inspire those around you.
• Empower the team to achieve a high level of productivity, reliability and simplicity.
• Hire and retain a team of high-performing engineers and managers.
• Understand the market and our end customers.
• Stays current on leading industry trends.
• Conduct performance reviews, calibration sessions and feedback discussions for direct reports.

What do we expect from you?

1) Brainstorming with the business development team to create a new project and sales strategy.

2) Cold calling; making multiple outbound calls to potential clients; closing sales and working with the client through the closing process.

3) Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans.

4) Maintaining a pipeline of all sales administration using CRM software.

5) Work on targets and under pressure as this is a hardcore sales profile.

6) Be on calls and counsel students throughout the day.

Key Responsibilities:

Your primary job responsibility will include (and not limited to): 

• Driving inquiries and admissions for the online and blended learning programs offered
• Looking after entire sales lifecycle: starting from engaging with leads till the final conversion
• Counselling professionals via call, email or in person and suggesting the best course for prospective students
• Updating and maintaining MIS reports
• Coordinating with marketing team to fine tune marketing plans related to admissions

• Should have a good convincing skills.
• Graduation / MBA 
• Good written & spoken English and pitching skills
• Customer focus with good convincing ability and confident personality
• Proficient in Microsoft Office - especially Excel, Power point and Word