Data Engineer

Location:

This is a 100% remote opportunity for applicants residing in India.

Who We Are:

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With 60,000 customer base, we need people like YOU to help us grow and scale even further in the coming years.

We currently have 850+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.

Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions. Want to learn more? Check out our website: www.gohighlevel.com. 

Who You Are: 

The primary role of the Customer Support Representative would be to act as a technical resource to our customer base for HighLevel’s suite of software features. A qualified Customer Support Representative possesses the ability to troubleshoot product issues and has experience supporting software solutions preferably within the technology industry.

What You’ll Do:

Today: 

• Provide exceptional customer service inclusive of excellent communication, responsive follow-through, and advocacy for customer issues within internal departments.
• Use judgment within defined practices and procedures.
• Work directly with other support team members of all levels, as needed.
• Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
• Be accessible and available to multiple customers.
• Establish priorities and communicate rationale and time-frame clearly to customers.
• Suggest articles to the knowledge base in an effort to promote self-help for our customers.
• Be readily available with camera on to assist customers via Zoom video calls and address their questions or concerns.

Soon:

• Receive and record incident-related information over the phone, chat, email (and other) channels using a variety of tools, techniques, and procedures.
• Conduct analysis, gather information (i.e. click steps, logs, screenshots), and troubleshoot customer issues.
• Resolve issues that require a broad range of troubleshooting skills related to software functionality/configuration, the Internet, hardware, networking, and general technical issues pertaining to HighLevel’s software solution.
• Work directly with team members to resolve customer issues and request enhancements for our products.
• Actively contribute to a growing knowledge network that improves the effectiveness of our team and the information available to our customers.
• Participate in the testing of new product releases.

Eventually:

• Resolve or recommend resolutions to customer problems.
• Other duties may be assigned and/or modified as business needs change.

What You’ll Bring: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience/Education/Certifications Required:

• 2+ years of prior technical support experience in a product based organization preferably B2B SaaS fielding and resolving technical inquiries in a well-structured professional manner
• Strong technical aptitude, analytical and troubleshooting skills.
• Demonstrated ability to maintain self-control while defusing stressful customer situations.
• Excellent customer service attitude.
• The ability to be a team-player as well as work independently. 
• Excellent note-taking skills.
• Experience with ticketing systems.
• Experience working with a combination of inbound calls, chats, and follow up emails to the customer for exceptional customer service.

Additional Skills Required: 

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!

MLSecured(https://www.mlsecured.com/) an AI GRC (Governance, Risk, and Compliance) is Hiring! a Backend Software Engineer 🚀

Are you a passionate Backend Software Engineer with experience in Machine Learning and Open Source projects? Do you have a strong foundation in Python and Object-Oriented Programming (OOP) concepts? Join us at MLSecured.com and be part of our mission to solve AI Security & Compliance challenges! 🔐🤖

What We’re Looking For:

👨‍💻 1-2 years of professional experience in Backend Development and Open Source projects contribution

🐍 Proficiency in Python and OOP concepts

🤝 Experience with Machine Learning (NLP, GenAI)

🤝 Experience with CI/CD and cloud infra is a plus

💡 A passion for solving complex AI Security & Compliance problems

Why Join Us?

At MLSecured.com, you'll work with a talented team dedicated to pioneering AI security solutions. Be a part of our journey to make AI systems secure and compliant for everyone. 🌟

Perks of Joining a Fast-Paced Startup:

🚀 Rapid career growth and learning opportunities

🌍 Work on cutting-edge AI technologies and innovative projects

🤝 Collaborative and dynamic work environment

🎉 Flexible working hours and full remote work options

📈 Significant impact on the company's direction and success

• Install, configure, and maintain Kubernetes clusters.
• Develop Kubernetes-based solutions.
• Improve Kubernetes infrastructure.
• Work with other engineers to troubleshoot Kubernetes issues.

• Kubernetes administration experience, including installation, configuration, and troubleshooting
• Kubernetes development experience
• Linux/Unix experience
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Job Responsibility:

- Hands-on non-academic experience From 4 to 5 years as a .NET Developer or Application Developer

- Strong knowledge of object-oriented programming

- Good Understanding with the ASP.NET framework,VB.NET , VC#.NET, SQL Server and design/architectural patterns (e.g. MVC)

-  Basic Knowledge of Microsoft SQL Server

-  Basic Knowledge of Agile methodologies

- Database: SQL Server, SSIS & SSRS (will be a plus)

- Great understanding, Debugging and problem-solving skills.

Job Description for Microsoft Developer:

• 0-1 years’ experience in C#,UWP/WPF, .net fundamentals, OOPS.
• Working knowledge of SQL
• quick learner and adapt to new technologies
• Develop new features/enhancements and quality changes for a C#.NET WPF/Winforms based desktop application/product.
• Good debugging and troubleshooting knowledge for Windows applications.
• Strong communication and presentation abilities
• Should be able to handle direct client communication
• Experience working with Agile/Scrum methodologies
• Database knowledge would be an added advantage.

What we are looking for

• At-least 3 years of experience of development on backend applications. Full stack experience is a cherry on the top!
• Experience / knowledge of designing robust systems, maintaining & scaling them
• Experience with usage of NoSQL databases like MongoDB & with SQL and RDBMS Systems
• Experience of creating applications with any of the popular frameworks in Python, Java, GoLang, Node
• Experience with JS frontend frameworks like React, Angular, Vue etc is a big plus
• Well versed with versioning systems like git
• Understanding of rest API implementation

Some of the responsibilties you will be taking up are following

• Working on creating performant and fault tolerant systems which are scalable
• Design, build, and maintain high performance, reusable, and reliable codebase
• Effectively work with product to gather requirements, gain deep understanding of use cases and business needs, and translate into design and implementation.
• Maintain code integrity and organization.
• Manage basic devops related to CI/CD
• Creating secure systems
• Lead other junior developers
• Define optimal and minimal architecture to achieve product requirements

Job Description:

Skills Required:

• Backend developer with hands-on programming experience in Node Js / Python / Golang
• Expertise in developing REST APIs with any backend framework using above languages.
• Expertise in system design & architecture patterns.
• Experience in building reusable code and libraries for future use.
• Experience in optimising application for maximum speed and scalability.
• Strong fundamentals in computer programming, data structure & algorithms.
• Exposure to AWS services like S3, CloudFront, CloudWatch, lambda & API gateway.
• Good understanding for SQL & NoSQL dB’s, preferably work experience with MongoDB.

Do you want to develop products and experiences that mean the world to your clients and their users? Do you want to work on transformative projects as opposed to minor tweaks to a product? Do you want to be exposed to work ranging from startups to Fortune 500 enterprises to global non-profits?

We are Finiteloop, a growing design and technology studio in Bangalore. We work hard to build grounded and exhilarating experiences for our customers and their users. Our design work dives deep into Design Thinking, Experience design, and Service design. On the technology side, we work on Solution architecture of large enterprise applications and, cutting-edge explorations on new technologies like Machine Learning and Blockchain.

We strive for client success and push our clients into thinking and doing more for their customer's experiences. All of us are self-driven individuals passionate about building products that deliver great experiences at scale. Our team is currently working on a wide variety of projects: communication design for safety culture on board cargo ships, mobile app for seafarer community, transforming how public radio can integrate with the digital world and, simplifying the user experience of oil and gas explorers.

We are looking for a person with excellent visual sensibilities with an ability to code jaw-dropping designs that make people feel like a part of the future. We want to look towards you as our Usability champion, especially when designing for accessibility. You will have to be self-driven, understand your brief and think more on it before executing it as per schedule. You will juggle couple of projects at the same time and we will create a space you follow your creative processes within these project constraints.

We have an extremely open culture that promotes questioning, honest critique and, quirky thinking. Over and above everything, we only can work with people who will do anything to follow the highest ethics of business and teamwork and a dedication to their craft.

Applications we want to work with you on:

• Digital applications and media (web or Mobile)
• Detailed component-level reusable UI libraries
• Applying micro interactions and creating components for the same.
• Developing user friendly, interactive, responsive web and mobile apps.

Things we would love to surprise us with:

• Independently design & develop new user-facing features
• Build reusable code and libraries for future use
• Optimise application for maximum speed and scalability on front-end side
• Collaborate with team members and key stakeholders
• Ensures latest technology standards, guidelines are utilized for development
• Assess & analyse web performance, come with resolution & causes and guide the team in implementation
• Guide and mentor team members
• Image authoring tools, to be able to crop, resize, or perform small adjustments on an image
• Enable and use automation tools to fast track development

Technologies & Tools we would want you to work on:

• ReactJS
• Angular
• HTML, CSS, CSS Pre-Processors
• NodeJS
• SEO, Accessibility
• Automated Unit & End-End tests
• React Native, Flutter

Some of our projects which you will get to work on: COVID-19 response | Service design exercise for reorganizing a $200mil company | Creating UX experience for products using Blockchain technology | Speculative design exercises for imagining the future | Creating an award-winning marketing website | Reimagining public radio digital experience

Write to us with any samples of work and a small note on why you would be interested to work with us.