UI UX Designer

Buildesk is seeking a highly motivated and customer-centric Customer Success Manager to cultivate strong client relationships, drive revenue growth, and ensure exceptional customer satisfaction. The ideal candidate will be adept at understanding client needs, proficient in CRM and ERP systems, and possess a proven ability to foster customer retention and expansion.

Responsibilities:

• Client Relationship Management:Develop and maintain robust, trust-based relationships with Buildesk clients.
• Proactively understand client objectives and challenges to ensure alignment with Buildesk solutions.
• Software Proficiency & Training:Achieve mastery of CRM and ERP workflows to effectively guide clients.
• Provide comprehensive training to clients on Buildesk products and best practices.
• Revenue Growth & Account Management:Drive revenue through proactive outreach, including cold calling and consistent follow-up.
• Identify and pursue opportunities for upselling and cross-selling within existing accounts.
• Market & Product Insight:Conduct market research to understand client-specific CRM application needs.
• Articulate the value proposition of Buildesk products and recommend optimal solutions.
• Issue Resolution & Support:Efficiently address and resolve client inquiries, escalating complex issues as necessary.
• Serve as the primary point of contact for post-sales support, ensuring seamless onboarding and ongoing engagement.
• Proactive Engagement & Retention:Conduct regular client check-ins and provide proactive guidance to maximize product adoption.
• Implement and track engagement strategies to achieve target customer retention (80%) and renewal (70%) rates.
• Customer Health & Churn Mitigation:Monitor key customer health metrics within the CRM to identify and mitigate potential churn risks.
• Outbound Communication:Execute outbound calling and follow-up strategies to nurture leads and client relationships.

Qualifications:

• Proven experience in a Customer Success, Account Management, or related role, preferably within a software or technology company.
• Demonstrated ability to deliver effective product training and support software business models.
• Exceptional communication, interpersonal, and presentation skills, with the ability to serve as a liaison between clients and internal teams.
• A verifiable track record of increasing customer satisfaction, retention, and revenue through proactive engagement.
• Strong analytical and problem-solving skills, with the ability to address client issues promptly and effectively.
• Experience in monitoring customer health metrics and implementing strategies to minimize churn.
• Proficiency in CRM and ERP systems.

Job Title: Sr. IT Analyst – IAM & Office 365

Location: Sector 32, Gurgaon

Work Mode: Hybrid

Shift Timing: 10:30 AM – 7:30 PM

Working Days: Monday to Friday (Should be comfortable working on weekends if needed)

About the Role

We are looking for a seasoned IT Security professional with a strong focus on Identity and Access Management (IAM) and Office 365 administration. This role is critical to ensuring secure access to enterprise systems, managing user identity lifecycles, and supporting ongoing cloud security initiatives.

You will work with cross-functional teams to implement security best practices, support operational tasks, and contribute to projects around IAM automation, Office 365 feature rollouts, and policy implementations.

Key Responsibilities

Identity and Access Management (IAM):

• Administer and maintain IAM systems across cloud and on-prem environments.
• Manage user provisioning, de-provisioning, and access reviews.
• Implement and optimize Conditional Access Policies, MFA, and RBAC.
• Integrate IAM solutions with Azure AD, Office 365, and other enterprise tools.
• Automate workflows for identity lifecycle management and secret/certificate rotation.
• Maintain documentation such as SOPs and process flows.

Office 365 Administration:

• Manage services like SharePoint Online, Teams, and PowerApps.
• Configure and monitor security features like DLP and Defender for Office 365.
• Troubleshoot Office 365 issues and respond to service requests.
• Ensure Office 365 logs are properly integrated into the SIEM system.

Operational Security & Projects:

• Conduct user access audits, incident handling, and vulnerability remediation.
• Participate in security tool upgrades and rollout of new O365 features.
• Ensure compliance with internal policies and external standards.
• Drive improvements in access control and security posture.

Requirements

• Education: Bachelor’s in Computer Science, IT, Cybersecurity, or a related field.
• Experience:
• 4+ years in IT Security with expertise in IAM and Office 365.
• Hands-on experience with Azure AD, MFA, Conditional Access, and O365 security.
• Technical Skills:
• Strong knowledge of IAM principles, RBAC, authentication protocols.
• PowerShell scripting for automation.
• Exposure to Microsoft Graph API is a plus.
• Soft Skills:
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration.

Good to Have

• Microsoft Certification – MS-102 or equivalent.

We are seeking a skilled PHP Developer with expertise in Laravel and WordPress to join our team. As a PHP Developer, you will be responsible for developing and maintaining web applications using PHP frameworks, primarily Laravel, and working with WordPress for content management system (CMS) projects. You will collaborate with a cross-functional team of designers, developers, and project managers to deliver high-quality, scalable solutions.

Requirements:

Proven experience as a PHP Developer, preferably with Laravel and WordPress.

Strong knowledge of PHP web frameworks, specifically Laravel, and experience with WordPress development.

Proficiency in front-end technologies such as HTML, CSS, JavaScript, and jQuery.

Familiarity with relational databases (MySQL, PostgreSQL) and NoSQL databases (MongoDB, Redis).

Experience working with version control systems, such as Git.

Understanding of MVC design patterns and OOP concepts.

Ability to write efficient SQL queries and optimize database performance.

Knowledge of RESTful web services and API development.

Familiarity with front-end frameworks/libraries (Vue.js, React) is a plus.

Strong problem-solving skills and attention to detail.

Excellent communication and collaboration skills.

Key Responsibilities: 

• Rewrite existing APIs in NodeJS. 
• Remodel the APIs into Micro services-based architecture. 
• Implement a caching layer wherever possible. 
• Optimize the API for high performance and scalability. 
• Write unit tests for API Testing.
• Automate the code testing and deployment process.

Skills Required: 

• At least 2.5 years of experience developing Backends using NodeJS — should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds. 
• Excellent hands-on experience using MySQL or any other SQL Database. 
• Good knowledge of MongoDB or any other NoSQL Database. 
• Good knowledge of Redis, its data types, and their use cases. 
• Experience with graph-based databases like GraphQL and Neo4j. 
• Experience developing and deploying REST APIs. 
• Good knowledge of Unit Testing and available Test Frameworks. 
• Good understanding of advanced JS libraries and frameworks. 
• Experience with Web sockets, Service Workers, and Web Push Notifications. 
• Familiar with NodeJS profiling tools. 
• Proficient understanding of code versioning tools such as Git. 
• Good knowledge of creating and maintaining DevOps infrastructure on cloud platforms. 
• Should be a fast learner and a go-getter — without any fear of trying out new things Preferences. 
• Experience building a large scale social or location-base

About Kloud9:

Kloud9 exists with the sole purpose of providing cloud expertise to the retail industry. Our team of cloud architects, engineers and developers help retailers launch a successful cloud initiative so you can quickly realise the benefits of cloud technology. Our standardised, proven cloud adoption methodologies reduce the cloud adoption time and effort so you can directly benefit from lower migration costs.

Kloud9 was founded with the vision of bridging the gap between E-commerce and cloud. The E-commerce of any industry is limiting and poses a huge challenge in terms of the finances spent on physical data structures.

At Kloud9, we know migrating to the cloud is the single most significant technology shift your company faces today. We are your trusted advisors in transformation and are determined to build a deep partnership along the way. Our cloud and retail experts will ease your transition to the cloud.

Our sole focus is to provide cloud expertise to retail industry giving our clients the empowerment that will take their business to the next level. Our team of proficient architects, engineers and developers have been designing, building and implementing solutions for retailers for an average of more than 20 years.

We are a cloud vendor that is both platform and technology independent. Our vendor independence not just provides us with a unique perspective into the cloud market but also ensures that we deliver the cloud solutions available that best meet our clients' requirements.

What we are looking for:

●       3+ years’ experience developing Big Data & Analytic solutions

●       Experience building data lake solutions leveraging Google Data Products (e.g. Dataproc, AI Building Blocks, Looker, Cloud Data Fusion, Dataprep, etc.), Hive, Spark

●       Experience with relational SQL/No SQL

●       Experience with Spark (Scala/Python/Java) and Kafka

●       Work experience with using Databricks (Data Engineering and Delta Lake components)

●       Experience with source control tools such as GitHub and related dev process

●       Experience with workflow scheduling tools such as Airflow

●       In-depth knowledge of any scalable cloud vendor(GCP preferred)

●       Has a passion for data solutions

●       Strong understanding of data structures and algorithms

●       Strong understanding of solution and technical design

●       Has a strong problem solving and analytical mindset

●       Experience working with Agile Teams.

●       Able to influence and communicate effectively, both verbally and written, with team members and business stakeholders

●       Able to quickly pick up new programming languages, technologies, and frameworks

●       Bachelor’s Degree in computer science

Why Explore a Career at Kloud9:

With job opportunities in prime locations of US, London, Poland and Bengaluru, we help build your career paths in cutting edge technologies of AI, Machine Learning and Data Science. Be part of an inclusive and diverse workforce that's changing the face of retail technology with their creativity and innovative solutions. Our vested interest in our employees translates to deliver the best products and solutions to our customers!

As a PR manager,
you’ll be responsible for developing and maintaining a glowing company image, both offline and online. You will be tasked with developing and organizing marketing activities to increase awareness, cultivate interest, and improve the brand’s reputation. Your projects will be yours to own, as long as they stay in sync with brand guidelines.

Public Relations Industry

This field manages the brand image of individuals and organizations by building a reputation through the media. It does this through promotional activities, campaigns, and media relations.

What to expect from the role

• Hands-on experience in creating innovative campaigns to engage with the public and media.

• Exposure to marketing campaigns and media relations.

• Learning how to organize, multitask and manage time.

• Learn on the job regarding the best practices in public relations.

• Exposure to the field of public relations and its various responsibilities.

Responsibilities

• Develop a public relations strategy, complete with goals and budget.

• Craft and pitch brand stories, across a range of platforms, to promote company presence and improve engagement.

• Create, edit and update promotional material such as brochures, flyers, etc.

• Develop talking points for management and employees, as required.

• Build and maintain relationships with a wide array of media personnel.

• Seek opportunities for sponsorship and advertising.

• Assist with crisis communication as required.

• Prepare a periodic report with recommendations and trends for management.

Requirements

• [2] years of prior experience working in PR.

• Bachelor’s degree in a relevant field preferred.

• Consistent track record of developing and implementing successful campaigns.

• Tech-savvy with a strong online presence on one or more social networks.

• Excellent written and verbal communication skills.

• Experience in handling media relations.

Benefits

StarClinch offers the thrill of working with a young team, the ability to make an immediate impact, and the opportunity to work with a game-changing product that is disrupting the live entertainment business forever. In simple words, StarClinch is India's largest artist booking and discovery platform. We own and execute the entire process from artist shortlist, availability check, negotiation, booking, payment, and escrow.

Our extensive list of models, dance troupe, live bands, photographers, instrumentalists, singers, and performers, serves as a tool to find the best of talents, well suited for any gathering. Our aim is to bridge the gap between a host and an artist, through a secure, cost-effective, and transparent medium, for a successful collaboration. Our office is located in Okhla Phase II, Okhla Industrial Area.

Perks:

• Health + Accidental Insurance

• Free Doctor Consultations

• Exposure to how things work in a startup

• The extensive learning curve in the field

• Informal dress code
• Premium Office and workspace