Executive Assistant

Job Summary:

We are looking for a highly motivated and skilled Software Engineer to join our team.

This role requires a strong understanding of the software development lifecycle, proficiency in coding, and excellent communication skills.

The ideal candidate will be responsible for production monitoring, resolving minor technical issues, collecting client information, providing effective client interactions, and supporting our development team in resolving challenges

Key Responsibilities:

Client Interaction: Serve as the primary point of contact for client queries, provide excellent communication, and ensure timely issue resolution.

Issue Resolution: Troubleshoot and resolve minor issues related to software applications in a timely manner.

Information Collection: Gather detailed technical information from clients, understand the problem context, and relay the information to the development leads for further action.

Collaboration: Work closely with development leads and cross-functional teams to provide timely support and resolution for customer issues.

Documentation: Document client issues, actions taken, and resolutions for future reference and continuous improvement.

Software Development Lifecycle: Be involved in maintaining, supporting, and optimizing software through its lifecycle, including bug fixes and enhancements.

Automating Redundant Support Tasks: (good to have) Should be able to automate the redundant repetitive tasks Required Skills and Qualifications:

Mandatory Skills:

Expertise in at least one Object Oriented Programming language (Python, Java, C#, C++, Reactjs, Nodejs).

Good knowledge on Data Structure and their correct usage.

Open to learn any new software development skill if needed for the project.

Alignment and utilization of the core enterprise technology stacks and integration capabilities throughout the transition states.

Participate in planning, definition, and high-level design of the solution and exploration of solution alternatives.

Define, explore, and support the implementation of enablers to evolve solution intent, working directly with Agile teams to implement them.

Good knowledge on the implications.

Experience architecting & estimating deep technical custom solutions & integrations.

Added advantage:

You have developed software using web technologies.

You have handled a project from start to end.

You have worked in an Agile Development project and have experience of writing and estimating User Stories

Communication Skills: Excellent verbal and written communication skills, with the ability to clearly explain technical issues to non-technical clients.

Client-Facing Experience: Strong ability to interact with clients, gather necessary information, and ensure a high level of customer satisfaction.

Problem-Solving: Quick-thinking and proactive in resolving minor issues, with a focus on providing excellent user experience.

Team Collaboration: Ability to collaborate with development leads, engineering teams, and other stakeholders to escalate complex issues or gather additional technical support when required.

Preferred Skills:

Familiarity with Cloud Platforms and Cyber Security tools: Knowledge of cloud computing platforms and services (AWS, Azure, Google Cloud) and Cortex XSOAR, SIEM, SOAR, XDR tools is a plus.

Automation and Scripting: Experience with automating processes or writing scripts to support issue resolution is an advantage.

The Role

You own AI systems end to end. From the speech-to-text models that turn audio into text, to the diarization that separates and identifies speakers, to the agentic layer that turns conversation into memory and action, to the observability and evaluation that keep all of it honest in production. This is a wide role by design. You will own model selection, serving, and production reliability. If you want to tune one model and ignore the system around it, this is not the role.

What You Will Own

•     Speech-to-text. Evaluate, integrate, and optimize STT models across cloud and self-hosted. Drive accuracy and cost trade-offs with ground-truth metrics.

•     Speaker diarization and identification. Push accuracy on hard, real-world, multi-speaker audio.

•     Agentic AI. Build the memory and retrieval pipeline, LLM orchestration, and the agent workflows that sit on top of captured conversation.

•     Model serving and infrastructure. Stand up and optimize self-hosted serving (vLLM, Triton class). Own latency, throughput, and cost per user.

Observability

An always-on wearable means models run in production every second, on messy real-world audio. You own the visibility into that.

•     Instrument the full audio-to-memory pipeline: STT, diarization, retrieval, and LLM calls.

•     Define and track model-quality SLOs in production: transcription drift, diarization error over time, retrieval relevance, latency, throughput, and cost per user.

•     Build dashboards and alerting so model degradation is caught before users feel it.

•     Trace failures across a distributed, always-on system using metrics, logs, and traces.

•     Close the loop. Production signals feed back into evaluation and model selection.

Evaluation

We do not ship what we cannot measure. You own the systems that prove a model is actually better, not just newer.

•     Build and own ground-truth evaluation harnesses for every model in the stack.

•     Measure with real metrics: WER for transcription, DER for diarization, Recall and F1 for retrieval and speaker identification.

•     Build and maintain labeled benchmark datasets that reflect real, messy, multi-speaker audio.

•     Run regression and A/B evaluations on every model swap, prompt change, or pipeline update. Nothing ships on a vibe.

•     Reject anecdotal proxies, single confidence scores, and cherry-picked examples as evidence of quality.

What We Are Looking For

•     3 to 5 years as an AI/ML engineer with production systems behind you. Engineering and production experience is non-negotiable.

•     Depth across the modern AI stack: LLMs, speech models, vector retrieval, model serving.

•     Strong software engineering. You write code that ships and survives contact with real users.

•     Fluency in Python and the production ML ecosystem.

•     Comfort with cloud infrastructure (GCP a plus) and containerized deployment on Kubernetes.

•     A working command of observability and evaluation. You measure first and trust metrics over intuition.

•     First-principles reasoning and metric discipline.

Nice to Have

•     Research background or publications. A strong signal, not a substitute for production work.

•     Audio and speech ML experience (STT, diarization, voice).

•     Experience self-hosting and optimizing open models.

•     Experience with LLM gateway and agent orchestration patterns.

•     Experience building eval harnesses or production model-monitoring systems.

Requirements

Agentic work is must. Audio is good to have

. Self hosting models is a must

 Experience with LLM gateway and agent orchestration is a must have

Worksoft Certify

ROLE – Worksoft Certify Tester

Experience: 4 -13 years

Location – Blore/Chennai/Hyderabad

• Experience on SAP SD / MM functional testing experience
• Hands on experience in integrating Worksoft Certify with other applications like SolMan, HP ALM, selenium by using API's
• Requirement Analysis: Understand business requirements and translate them into test cases and scenarios for SAP modules.
• Test Planning: Develop test plans and strategies for SAP testing, considering both manual and automated testing approaches.
• Tool Configuration and Setup: Configure Worksoft automation tools to suit the specific requirements of SAP testing.
• Exposure in cloud applications
• Experience Design & implement automation framework
• Customize automation best practices experience
• Good communication, documentation & presentations skills.
• Experience in implementing Devops tools added advantage
• Experience & automation exposure in S4 journey is the plus
• Experience in building Test management & reporting Dashboard

Skill:

SAP Automation with Worksoft Certify

Mandatory

Web Automation with Worksoft Certify

Non-Mandatory

Execution manager or CTM

Mandatory

SAP Functional Knowledge on SD, MM & FICO

Mandatory

Excel Automation

Non-Mandatory

Role and Responsibilities:

1. Designing and developing test automation scripts for a web application (Angular) using test automation guidelines.
2. Performance, Security, Penetration, Vulnerability testing.
3. Build tools and frameworks to aid continuous delivery, deployment, and debugging.
4. Supporting the development team and software engineers during the development and testing phase.
5. Prepare defect reports and report test progress.

Qualifications and Requirements:

1. Experience in Automation Testing with Cypress, JavaScript, Typescript, or similar end-to-end testing tools.
2. Experience with Regression, Smoke testing, API, and Backend testing.
3. Experience with non-functional testing, performance, vulnerability testing.
4. Excellent knowledge in testing skills (design test plan and test strategy, writing and executing test cases, opening bugs, verifying bugs, etc).
5. A team player, fast learner with good interpersonal, verbal, and written communication skills.

• Good knowledge of SQL and related databases, with a preference for those with MySQL experience.
• Excellent knowledge of the basic PHP 7 or web server exploits along with their solutions.
• Experience building or maintaining a CMS.
• Knowledge of MVC frameworks.
• A detailed understanding of database design and administration.
• Proficiency when it comes to code versioning tools.
• The ability to integrate a variety of data sources and databases into a single system.
• Proficiency when it comes to code versioning tools.
• Work closely with the IT team in completing projects.
• Troubleshoot and fix any issues relating to PHP programs.
• Ensure smooth operations of web processes and infrastructure.
• Create scripts to facilitate client systems to meet performance and objectives.
• Test and develop software for client applications.
• Create documentation for software created.
• Utilize source debuggers and write or modify client software.
• Produce results effectively and within the deadlines set.

Responsibilities

• Perform a mix of maintenance, enhancements, and new development as required
• Work in a data analyst role and with business intelligence applications
• Document features, technical specifications & infrastructure Responsibilities
• Work cross-functionally to convert business needs into technical specifications

Qualifications

• 3+ years' of experience in web development and software design.
• Proven experience as a PHP developer in a competitive environment.
• Strong knowledge of PHP coding and web-based applications.
• Good understanding of website integration and software creation.
• Excellent verbal and written communication skills.
• Able to follow clear instructions according to client demands.
• Expertise in front-end technologies (HTML, JavaScript, CSS), PHP frameworks, and MySQL databases.

• Design and plan how test automation will be used within the company, you will then need to execute the plan.
• Test simple to moderately complex application components based on functional requirements in production and dev environments.
• Work closely with the development team to identify, report, and troubleshoot defects; verify problem fixes in a detailed, efficient, and timely manner
• Conduct end-to-end testing to ensure deliverables meet requirements and expectations
• Perform SQL queries to analyze and manipulate data.
• Detects and tracks software defects and inconsistencies and reports them to development and project management teams.
• Working with product owners and developers to define acceptance criteria, identify risks, and plan testing coverage for upcoming features
• Work both individually and as part of a team.

 TECHNICAL SKILLS:

• 4 years of experience testing solutions in object-oriented design and web applications developed using Python, Django, and Web API. Strong working knowledge of architecture and GUI usability.
• 4-year experience using selenium
• Minimum 1 year of experience in database testing with the ability to understand, write and execute SQL queries.
• A good understanding of software fundamentals including software design, algorithm development, data structures, code modularity, and maintainability.
• Ability to understand and approach projects in a logical and systematic manner so testing is detailed, thorough, and accurate.
• Experience with scripting experience is nice-to-have.
• Ability to communicate well and comfort in working with multiple internal and external teams.

PERSONAL QUALIFICATIONS:

• Bachelor’s Degree in Computer Science/related field or relevant work experience
• Minimum 3 years of software testing experience through a full system development life cycle, including implementing test plans, test cases, and test procedures
• Ability to teach yourself new technologies, processes, and products at a fast pace.