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Telesales Executive
Telesales Executive
7real.com's logo

Telesales Executive

Aman Arora's profile picture
Posted by Aman Arora
3 - 7 yrs
₹1L - ₹3L / yr
Delhi, Gurugram, Noida
Skills
Business Development
Sales
Telesales
Dear Candidate Greetings of the day from 7real.com We have a very urgent opening for Customer Interaction Manager : 4 no.s JOB TITLE: Telecaller/Customer Interaction Manager DEPARTMENT: Seller Database Management/Resale Property Database Management/Broker Database Management. LOCATION: Noida KEY ROLES AND RESPONSIBILITIES 1. Calling database of owners of various real estate properties in Noida/Delhi/Ncr and identifying sellers from that database and filtering d sellers (distress or immediate) from d main data. 2.Quoting appropriate price on their apartment/property and acquring and maintaining property documents from them and coodinating with the sales team for final selling of seller's property. 3. Proactively follow up leads generated and maintaining relationship with them via suitable interaction. 4. Use of initiative to identify and follow up opportunities with sellers who are not already on the database. 5. Manage the database to a high degree of accuracy to ensure targeted marketing activity can take place to generate new business.
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About 7real.com

Founded :
2016
Type :
Services
Size :
20-100
Stage :
Bootstrapped

About

Founded in 2016, 7real.com is a bootstrapped company based in Noida. It has 6-50 employees currently and works in the domain of Ecommerce.
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Aman Arora

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  • Roles & Responsibilities
  • Job Purpose:

  • To manage the store operations of the respective store efficiently and run it as a successful unit through effective stock management, visual merchandising and achieve the desired sales targets while ensuring the customer service of highest standards.

  • Job Context & Major Challenges:

  • A store manager has to manage the storel operations, and at the same time achieve the sales target within a stipulated budget allocated for the store. The store manager has to manage the relationship with the visual merchandising team, projects ,HR ,buying team to ensure that the upkeep training, recruitment, the maintenance of the store are proper, and has to report to the regional manager .
  • The major challenges of the jobholder are:
  • Lack of responsibility shown by the CCAs after few months of recruitment, low discipline levels • Screening of right candidate for accurate hiring
  • Consistency of the sales inspite of daily challenges
  • Consistency in delivery TC Experience daily
  • Inventory management
  • Rostering / people management / grievance
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  • Establish rapport with potential and actual customers on a daily basis • Ensure clean and safe environment for the customer
  • Ensures Daily capture of customer information & Bill linking – identify gaps and suggest improvement
  • Looks into pattern of information and draw inference on customer types /likings/trends /quality of information captured
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  • Performance chats on a monthly basis with individuals
  • 24 hours resolution for crew grievance /if escalation to close within 7 days
  • Take the initiative at the store level to improve the employee engagement
  • Ensure Development plan for Coache’s and their teams is managed well on a quarterly basis..
  • Appraisals – Quarterly chats on performance as per KRA
  • Ensure there is development plan prepared for all store

People Management


Motivate the staff during the morning briefing about daily sales targets • Rostering , Schedule shifts and ensure punctuality of staff


HR Overview

  • Screening for New hires as per Evaluation matrix
  • Closure of timely recruitments
  • Monthly StoreTraining Calendar adhered to , and gaps are filled on a monthly basis
  • Weekly Audits and check on understanding on new joinee training • Ensure 100% adherence that every customer get TC Delight - manages evaluations and trainings for the team - issues with customers sorted within 24 hours - Observes coaches and ASM and take inputs for their Teams - Training needs identified and discussed with L&D for resolution

Visual Merchandising

  • Implementation of the plan along with the VM champ
  • VM changes at the suitable times in the store
  • Replenishment of stocks on the floor
  • Ensure VM Guidelines are met before store opening and during the day • Ensures daily actions are taken on VM opening checklist
  • Window Maintenance – Ensures standards are met – does a walk thru twice a day
  • Gives feedback on sections before pictures are taken and sent to HO • Display change – ensures activity done and time lines adhered to • Fixture maintainace –ensures problems are timely fixed.
  • New GTM Window installations – timely done
  • Track sales from merchandise going to stylists

Standard Operating Procedures

  • Ensures that store opening/closing standards are followed properly,if gaps helps improve system
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  • Control mechanical maintenance of lights, air-system, electrical equipment

Accountabilities

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Cost Management

  • Schedule the expenditures for the month(petty cash management)
  • Follow the preventive maintenance schedule to reduce the costs
  • Maintain the safety, energy consumption, and expenses reports
  • Control costs incurred on the services provided by the vendors
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Achievement of sales targets

  • Explain & drive the sales targets to Managers on a daily basis • Coordinates with RM on Monthly Targets
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Shrinkage control

  • Ensure the global count is done accurately on a daily basis and reports sent to HO
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People Management- Demonstrates ability to holistically monitor various HR analytics like workforce planning, staffing levels, engagement scores, salary costs, attrition levels


Competencies- Works with individuals to identify areas of development, works to improve them


Work Standards- Sets standards for excellence to achieve a high level of quality • Accepts responsibility of outcomes of one’s work; admits mistakes and refocuses efforts

Provides encouragement and support to others in accepting responsibility; does not accept others’ denial responsibility without questioning

Raises the bar and repeatedly encourages the team to continually improve. Allocates appropriate resources to get the work done • Provides clear, thorough & timely feedback on work performance to individuals.


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Customer Relations- Works to educate the customers so that they are fully aware of products Establishes good interpersonal relationships by helping people feel valued

Handles upset customers by hearing the customer, empathizing, apologizing, and taking personal responsibility for resolving customer problems/issues


Team Work- Builds strong teams that capitalize on differences in expertise, competencies

Champions collaborative team working across departments/ functions • Proactively works with colleagues to develop solutions to their issues


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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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