Telesales Executive

ROLES AND RESPONSIBILITIES:

We are looking for a dynamic, tech-savvy Technical Account Manager who is passionate about emerging technology and dedicated to delivering exceptional customer experiences. As a key member of our global supply team, you will be pivotal in engaging with both prospective and existing clients, particularly with top endemic publisher accounts in the AdTech/Pharma Tech sectors, support the onboarding process, helping customers gain maximum value from our solutions.

• Account management: build and maintain strong, strategic relationships with clients, acting as a trusted technical advisor throughout the onboarding and post-implementation phases
• Onboarding & implementation: support technical onboarding for new clients, managing integrations and ensuring clients are set up for success from day one
• Ongoing client support: act as the primary technical contact for key accounts, troubleshooting issues, and proactively identifying opportunities to drive client satisfaction and retention
• Conduct live demos: present our solutions to prospective clients, emphasizing unique benefits and features, and tailor demos for varying audience levels, with a focus on endemic and top publisher accounts
• Cross-functional collaboration: identify client needs and customise demo experiences for prospective and new clients, ensuring alignment with their goals, particularly with top publisher accounts
• Feedback & reporting: gather insights from client interactions to inform product development. Regularly report on account health, demo success, and product feedback, helping share future enhancement

IDEAL CANDIDATE:

• Total experience 8+ Yrs
• 8+ years of experience as a technical account manager, publisher ops role or similar role, with experience in the AdTech, digital media, programmatic advertising space
• Strong hands-on expertise working with top SSP platforms and publisher accounts
• Strong understanding of programmatic technology, SSPs, and the AdTech ecosystem, comfortable explaining technical concepts in clear, accessible language
• Skilled in building and nurturing client relationships, with a strong commitment to costumer success and satisfaction
• Demonstrated ability to think on your feet, solve technical issues in real time, and effectively address client concerns
• Exceptional presentation skills, with the ability to engage diverse audiences and adapt content to client needs
• Team player with ability to work collaboratively with sales, customer success, and product teams
• Adaptable and able to thrive in a dynamic, fast-paced environment
• Bachelor's degree

PERKS, BENEFITS AND WORK CULTURE:

• Competitive Salary Package
• Generous Leave Policy
• Flexible Working Hours
• Performance-Based Bonuses
• Health Care Benefits

Qualifications

• Inside Sales and Lead Generation skills
• Effective Communication and Customer Service abilities
• Sales experience
• Ability to work on-site in Noida, India
• Strong negotiation and persuasion skills
• Strong sales and negotiation skills
• Experience in international sales and logistics
• Excellent communication and interpersonal abilities
• Experience in the transportation or logistics industry is a plus
• Bachelor's degree in Business Administration or related field

JOB BRIEF:

We are looking for a resilient, empathic business development executive to contribute to the growth of our company. Business development executives are responsible for finding and retaining clients, encouraging extant clients to purchase added products or features, and remaining abreast of changes in consumption. You will also be required to build capacity in staff through regular training and mentorship.

Role: Business Development Executive

Education: Bachelor’s degree/Master’s degree

Experience: Min 3+ years

Employment Type: Full Time, Permanent

Role Category: Marketing

RESPONSIBILITIES:

• Familiarizing yourself with all products and services offered by our company.
• Procuring new clients through direct contact, Linked in, Upwork, and collaboration with the marketing department.
• Attending networking activities to research and connect with prospective clients.
• Maintaining meaningful relationships with existing clients to ensure that they are retained.
• Suggesting upgrades or added products and services that may be of interest to clients.
• Crafting business proposals and contracts to draw in more revenue from clients.
• Negotiating with clients to secure the most attractive prices.
• Equipping staff with the technical and social skills needed to enhance sales.
• Reviewing clients' feedback and implementing necessary changes.
• Remaining in tune with trends in consumption to ensure that our offerings remain relevant.

REQUIREMENTS:

• Degree in marketing, business administration, or similar.
• Extensive sales experience.
• Intuitive and insightful, particularly regarding human behaviour.
• Ability to generate revenue by identifying pain points and suggesting suitable products or services.
• Professional yet affable disposition.
• Great networking skills.
• Familiar with Upwork, Guru & other Freelancing sites
• Excellent written and verbal communication.
• Resourceful, with outstanding research skills.
• Emboldened by challenges.

ABOUT GO BRILLIANT

• A diverse workplace in which employees are heard, valued, and engaged
• Opportunities to work in Global projects and to interact with clients from around the world
• Flexible work hours and work-life balance
• Competitive base pay, as well as bonuses that rewards individual performance
• Career progression and appreciation for excellent performers
• Opportunities to work on projects using the latest technologies and tools
• Employer-sponsored training and coaching within India and Abroad

Designation: Business Development Associate (Sales executive)

 Salary: Upto 18K per month (fixed) and variables (based on performance)

 Basic Requirement:

 Good Communication skills. (Telephonic conversations)

 Being motivated to sell and being able to bounce back from setbacks.

 Having experience in selling by giving advice and understanding the

 customer's needs.

 Being focused on reaching targets and getting things done

 Able to take pressure to deliver 1 sale per day

 Qualification:

 Education: Graduation/ Post Grad Degree, MBA

 Experience: 1+ years sales experience

 Working Days: 6- Sunday off

Training:

 All selected candidates will undergo certification process

 Job Profile:

 Interacting with the customers over calls daily

 Identifying prospects for business

 Minimum 2.30 Hrs of Talk time

 Conducting product demo sessions in Tamil or English (as per customer’s

 choice)

 Generating revenue by selling available subscription

Description:

We are looking for a Business Development Executive / Manager to join our team. If you are creative, hard-working, motivated and sales savvy, looking to pursue a career in Digital Sales and Business Development with significant growth opportunity, we want to hear from you. We are looking for an executive to assist in the planning, execution and optimization of our online business development efforts. The sale of services through digital channel is a complex procedure with great potential which becomes increasingly useful for companies such as ours. The ideal candidate will have a passion for all things Sales, Business Development and Technology. The role is to assist the organisations sales and growth efforts by contributing to new customer acquisition. He/she should be able to provide ideas to attract new clients and keep the senior management updated about marketplace

and competitor activity.

Responsibilities

● Generate new leads through different mediums like: Freelancing Portals, LinkedIn, Social Media Platforms, Direct contacts etc…

● Find new modes of Business lead generation and actively work to establish companies profile

● Build contacts with potential clients to create new business opportunities

● Keep prospective client database updated

● Make cold calls for new business leads

● Writing new business proposals

● Maintain knowledge of all product and service offerings of the company

● Arrange meetings for senior management with prospective clients

● Follow company guidelines and procedures for acquisition of customers, submission of proposals etc…

● Skills and experience in creative content writing

● Analytical mindset and critical thinking

Must have:

● Excellent communication and interpersonal skills

● Strong content writing skills

● As our customers are based out of India and we work on outsourced

projects only, candidate should be willing to work in odd hours to generate leads

● Prospecting for new business (cold calls and warm calls through our lead generation programs)

● Approach and develop new leads daily

● Plan and prepare sales presentations for prospects and clients

● Develop winning proposals

● Identify and develop a strong understanding of client's core objectives and challenges

● Good knowledge of Digital Sales & Marketing/ Social Media /Web Technologies/E-commerce

● Handling Client Leads and taking it to a logical conclusion

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status.
• Good knowledge of SaaS and IT sales.
• Collaborate with the sales team to identify and grow opportunities within the territory
• Assist with challenging client requests or issue escalations as needed

Requirements and skills

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or a relevant field

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

Perks & Benefits

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship

Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here

http://www.rezo.ai/" target="_blank">www.rezo.ai

• Calling existing and potential customers to persuade them to purchase company products and services.
• Accurately recording details of customers’ purchase orders.
• Processing all customer purchases accordingly.
• Generating promising leads for the outside sales team to pursue.
• Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
• Developing and sustaining solid relationships with customers to encourage repeat business.
• Using sales scripts proffered by the company to drive sales and respond to customer rejections.
• Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

• Being involved in setting up and strengthening a distribution network (Super-stockiest & Distributors) at the areas mentioned above respectively.
• Leading the initiative of launching the products in the geographical areas mentioned above and initiate BTL activities for better placement of the products.
• Involving sales promotion, merchandising to boost the secondary sales.
• Studying the market potential and suggest recruitment of DSM at the respective location to improve the market penetration.
• Ensuring that products are available in all the major retail outlets.
• Effectively managing the team and ensure high ratio of Productive sales calls.
• Motivating, and empowering the sales representatives for increased productivity by working with them on a regular basis and creating synergy amongst the team.

What you need to have:

LocTruth is a location intelligence platform geared to map out business problems and provide data-backed solutions with the help of location data layered with business data. Our insights span from people to places, range from average footfall all the way down to a specific person’s movement patterns, anonymously ofcourse. With our insights, we support businesses in decision-making, problem-solving, and overall optimizing.Google Maps visualizes our world, we visualize a business’ world. 

The Job

We are looking to launch our solution into the market with the help of a solid Sales Development Representative. 

You would work closely with LocTruth’s founders to understand our solution, identify new opportunities, reach out to potential customers via email and LinkedIn, conduct discovery and demo calls.

• Develop sales opportunities by researching and identifying potential clients.
• Rolling out daily emails, calls, and research reports
• Create weekly newsletters, emails to attract clients
• Make outbound calls to drive sales targets which include:
• POCs
• Pilots
• Full-time clients
• Assess competitors by analyzing and summarizing competitor information and trends
• Create ideal customer profiles
• Participate on LinkedIn groups, online tech forums, subscribe to magazines and newsletters of complimentary brands.
• Handling all incoming customer queries on our sales email
• Prepare to be a part of and eventually deliver presentations/demos to potential clients
• Develop a sales funnel, spearhead and be willing to use a CRM platform, and present goals every week to management
• Work with design and marketing to create and execute sales decks, brochures, campaigns and other materials

Requirements

• Minimum Requirement: Bachelor’s Degree
• Must have 2-3 years of industry experience in selling Data/IT/SaaS products and concepts
• Excited to sell brand-new technology products
• Proficient in English 
• Consistent track record of documenting, synthesizing, and communicating results
• Team player who can take responsibility for anything from making a sales pitch to the CEO of a company to showing off your hobbies at a LocTruth team call
• Must be self-motivated, flexible, collaborative, and have an eagerness to learn.
• This is a remote position for now.

Bonus

• Experience with sales tools
• Experience with startups and working with founders
• Worked within the realm of geospatial data or location intelligence

Company culture

Now for the fun stuff...just kidding, we hope you find everything above to be the fun aspect of your careers. But just to give you some more insight into our company culture:

• Get on boarded with a “get to know us” session and meet our entire team.
• We promote an inclusive environment of all genders, backgrounds, likes, and dislikes.
• We’re casual - first name basis please.
• You get the chance to work remotely (mainly because of the raging pandemic) but be prepared to switch over to in-person as soon as the situation permits
• We’re a fun team and depending on the pandemic, we try to meet every month to get to know each other better.
• Play icebreakers and games to challenge our minds apart from work.
• Get integrated into the typical start up life that could be the next big success and work on a product you can truly be proud of!