Business Development Associate - B2C

Role & Responsibilities

We are currently seeking a Senior Engineer to join our Financial Services team, contributing to the design and development of scalable system.

The Ideal Candidate Will Be Able To-

• Take ownership of delivering performant, scalable and high quality cloud based software, both frontend and backend side.
• Mentor team members to develop in line with product requirements.
• Collaborate with Senior Architect for design and technology choices for product development roadmap.
• Do code reviews.

Ideal Candidate

• Strong Software Engineer fullstack profile using NodeJS / Python and React
• Mandatory (Experience) - Must have 6+ YOE in Software Development using Python OR NodeJS (For backend) & React (For frontend)
• Mandatory (Core Skills 1): Must have strong experience in working on Typescript
• Mandatory (Core Skills 2): Must have experience in message based systems like Kafka, RabbitMq, Redis
• Mandatory (Core Skills 3): Databases - PostgreSQL & NoSQL databases like MongoDB
• Mandatory (Company) - Product Companies Only
• Mandatory (Education) - B.Tech or Dual degree (Btech and Mtech or Integrated Msc/MS) from Tier 1 Engineering Institutes. Candidates from other institutions will not be considered unless they come from top-tier product companies
• Mandatory (Note) : This role is a hybrid role (2 days WFO)
• Preferred (Experience): Experience in Fin-Tech, Payment, POS and Retail products is highly preferred
• Preferred (Mentoring): Experience in mentoring, coaching the team.

Bachelor’s degree in Computer Science, or a related field.

Certified Scrum Master (CSM, PSM I or higher) – required.

7+ years of experience as a Scrum Master in an Agile/Scrum environment.

Must be from Banking Domain or BFSI Domain only

Experience in costing, budgeting and capacity planning

Proficiency in Jira, Confluence, and budgeting tools (e.g., Excel, financial dashboards, or ERP systems).

Responsibilities

• To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
• To identify and convert the opportunities for cross-selling (banking products).
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target).
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process.
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Requirements

• Graduate
• Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
• Excellent communication skills – Verbal & Written.
• Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
• Flexible to get scattered 8 Week Offs in a month with 9 hours shift
• Good listening skills and strong communication abilities.
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
• Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
• Should be able to establish rapport quickly with peers, managers & customers.

Job Description

• Ensure hardware quality by performing client's qualification tests on servers and components 
• Draft organized and detailed qual reports of tests showing outputs and PASS/FAIL results 
• Debug HW issues found during tests by running investigative steps such as reproduction tests, problem isolation and fix verification. 
• Prepare servers for test by validating HW config and updating FW 
• Provide progress updates of tests on a regular basis in task tracker 
• Attend stakeholder meetings to provide updates to open qualifications 
• Support building out diagnostic definitions for hardware failures 

Qualifications

• 5+ years of BMC test experience  
• Experience with data center server (x86) and component testing and debug - CPU, DIMM, Motherboard, BMC, SATA/NVME Drive, NIC, PSU 
• Experience with data center server FW component testing and debug - BIOS, BMC/IPMI/redfish, Drive FW, NIC FW, RAID FW, CPLD 
• Experience with Linux shell/bash scripting to support HW testing 
• Experience on Python automation  

What Youll Do:

• Take ownership of customer issues reported and see problems through to resolution
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Prepare accurate and timely reports
• Follow the SLA for issues with respect to their severity.

What You ll Need:

• Bachelor s or higher degree in computer science, engineering, or related technical field
• Willing to work flexible and varying shift times including weekends and evenings
• 2 years of software development experience with java, javascript, python, or another scripting/programming languages
• Previous experience in a Technical Support environment is required
• Excellent written and verbal communication skills
• A passion for customers and problem-solving, desire to go deep and become familiar with the customer s technical and business environment
• Comfortable in a startup environment, we move quickly and wear many hats in a dynamic environment
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Familiarity with Zendesk, Jira, and Confluence is advantageous.

Key aspects of this role:

• Develop, deploy, customize and integrate Microsoft Dynamics CRM
• Customize and create CRM entities
• Provide technical expertise for the Dynamics CRM and Microsoft development technologies and environments
• Participate in all phases of System Development Life Cycle
• Designing of the Product as per the requirement
• Implement data migration and integration using Dynamics CRM tools
• Follow development best practices and document required technical artifacts related to the project
• Supporting in the implementation of the Project through Training & other means

• Writing well-designed, stable and efficient code
• Building reusable components and libraries for future
• Troubleshooting and debugging to optimize performance
• Providing code documentation and other inputs to technical documents
• Participating in code reviews
• Troubleshooting and bug fixing
• Identifying bottlenecks and improving software efficiency
• Collaborating with the design team on developing micro-services

We are looking for an Android Developer who possesses a passion for pushing mobile technologies to the limits and will work with our team of talented engineers to design and build the next generation of our mobile applications.

Responsibilities:

• Own the entire development lifecycle as you prototype, create, optimize, test, launch, and refine Android apps.
• Build features that will reach millions of users.
• Work with fellow designers and developers in an iterative environment with short and impactful development cycles.
• Develop cutting edge functional modules that will be integrated across all our Android apps.
• Brainstorm, contribute new ideas, conceive innovative strategies, and implement solutions to difficult problems.
• Exploit the most advanced Android APIs and platform features to build innovative applications in food and dining space.
• Work closely with our backend team to interface with RESTful API services and contribute to the backend code when needed.
• Work with real-time feedback from our users to make the product better.
• Discover, design, develop, deploy, debug.
• Focus on Material Design principles and pixel-perfect implementation of the design into code.

Requirements:

• Engineers with 3+ years of experience in shipping consumer-facing Android apps with the large user base, ideally currently available on the Google Play Store (Please be sure to include links to all such apps with your resume).
• Top-notch programming skills in Java, Kotlin and Android.
• Command of memory management, view hierarchy, battery optimization and in-depth experience with multithreaded and networked applications.
• Worked with RESTful APIs, third-party SDK Integrations and common technologies like HTTPS, JSON, OAuth, and SQL.
• Thorough working knowledge of Android Studio with the Gradle build system.
• Understanding the quirks of the fragmented ecosystem of Android OS versions and devices.
• Solid experience with Git.
• Care for quality with an obsession for performance and willingness to spend time testing the team's work as well as yours.