Business Development & Sales Executive
1 - 5 yrs
₹1L - ₹5L / yr
Remote only
Skills
Business Development
Sales
Field Sales
Inside Sales
The Sales Candidate Plays A Key Role In The Success And Failure Of An Organization. He Is The One Who Plays A Pivotal Role In Achieving The Sales Targets And Eventually Generates Revenue For The Organization. Responsibilities Of Candidate Includes:
• Responsible For Meeting The Sales Targets Of The Organization Through Effective Planning And Budgeting.
• Map Potential Customers And Generate Leads For The Organization. He Should Look Forward To Generating New Opportunities For The Organization.
• Responsible For Not Only Selling But Also Maintaining And Improving Relationships With The Client. Client Relationship Management Is Also His KRA.
• Conducting Market Research To Identify Selling Possibilities And Evaluate Customer Needs
• Actively Seeking Out New Sales Opportunities Through Cold Calling, Networking And Social Media
• Setting Up Meetings With Potential Clients And Listening To Their Wishes And Concerns
• Negotiate/Close Deals And Handle Complaints Or Objections
• Responsible For Meeting The Sales Targets Of The Organization Through Effective Planning And Budgeting.
• Map Potential Customers And Generate Leads For The Organization. He Should Look Forward To Generating New Opportunities For The Organization.
• Responsible For Not Only Selling But Also Maintaining And Improving Relationships With The Client. Client Relationship Management Is Also His KRA.
• Conducting Market Research To Identify Selling Possibilities And Evaluate Customer Needs
• Actively Seeking Out New Sales Opportunities Through Cold Calling, Networking And Social Media
• Setting Up Meetings With Potential Clients And Listening To Their Wishes And Concerns
• Negotiate/Close Deals And Handle Complaints Or Objections
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Companies hiring on Cutshort
About Sinensis Group
Founded :
2019
Type :
Products & Services
Size :
0-20
Stage :
Profitable
About
Fablio - HTML Template
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Kochi (Cochin), Thrissur
3 - 7 yrs
₹5L - ₹10L / yr
Data Science
Machine Learning (ML)Natural Language Processing (NLP)
Computer Vision
recommendation algorithm
DA DS Trainer JD:
Key Responsibilities:
Develop and deliver comprehensive training programs on data science topics, including machine learning, artificial intelligence, big data, data mining, and predictive analytics.
Create engaging and interactive training materials, including presentations, hands-on exercises, case studies, and assessments.
Conduct classroom, online, and one-on-one training sessions for students at different skill levels.
Evaluate students' performance and progress, providing feedback and support to help them improve.
Stay up-to-date with the latest trends and best practices in data science and incorporate them into training programs.
Collaborate with other trainers and industry experts to continuously improve training content and methodologies.
Assist in the development of training schedules and manage training logistics.
Provide mentorship and career guidance to students aspiring to build a career in data science.
Qualifications:
Bachelor’s degree in Data Science, Computer Science, Statistics, or a related field; a Master’s degree is a plus.
Proven experience as a Data Science Trainer or a similar role.
In-depth knowledge of data science concepts and hands-on experience with tools like Python, R, TensorFlow, and Hadoop.
Excellent presentation and communication skills.
Strong organizational and time-management abilities.
Ability to simplify complex concepts and deliver them in an understandable manner.
Certification in Data Science (e.g., Microsoft Certified: Azure Data Scientist Associate) is preferred.
Preferred Skills:
Experience with LMS (Learning Management Systems) and e-learning platforms.
Strong analytical and problem-solving skills.
Ability to adapt training methods to different learning styles.
Passion for continuous learning and professional development.
Benefits:
Competitive salary and performance-based incentives.
Professional development opportunities.
Flexible working hours.
Collaborative and innovative work environment.
Read more
Noida
3 - 7 yrs
₹10L - ₹28L / yr
React.js
Javascript
Redux/Flux
GitAgile/Scrum
About Us
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs
How do we do it
Rezo’s AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, and analyzing customer-agent conversations across multiple channels including voice, email, chat/Whatsapp, and social media, whilst coaching them.
Job description
We are looking for a great React/Redux Developer proficient with JavaScript. Developers' primary focus will be on developing user interface components and implementing them following well-known React.js workflows.
Responsibilities
- Responsible for the development of a new highly responsive, web-based user interface
- Construct visualizations that can depict vast amounts of data.
- Work and collaborate with the rest of the development team
- Work with the product team, backend team and server teams.
- Learn and understand user interactions and develop a flexible and well-structured front-end architecture, along with the APIs to support it.
- Developing new user-facing features using React and Redux
- Building reusable components and front-end libraries for future use.
- Translating designs and wireframes into high-quality code
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers
- Good time-management, interpersonal and communication skills.
- A natural inclination toward solving complex problems, Impulse to learn and master new technologies and curiosity to find new and unusual ways of how to solve various technical issues.
Desired Qualifications and Key Skills
- Bachelor’s degree in computer science, software/computer engineering or an equivalent degree from Tier 1 College is a Plus
- Prior Experience with a Product Based Company is a Plus.
- Should have 3+ years of hands-on experience in configuration, coding, testing and deploying web-based applications in React
- Working in an agile environment with agile methodologies is a must and having Git knowledge is an advantage.
- Should be able to work with designers to transform wireframes into Screens.
- Should be able to integrate screens to business logic and architect database schema to ensure complete design.
Cultural fitment
Work at the heart of AI and customer engagement.
If you are fascinated by AI and looking to work with the latest AI technologies, in a fast growing and flexible work environment with immense growth opportunities, come and join us.
Rezo is the place to be if you want to work in an atmosphere where you can do meaningful research, contribute to the platform, and grow fast.
Culture/Values
We believe that allowing employees to pursue their interests and challenge the existing quo only helps to make Rezo a successful workplace. To that end, we are committed to assisting our employees in enhancing the skills that are vital to their professional growth.
FOCUS, INTEGRITY, TEAMWORK, PASSION, INNOVATION
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Visit our website: https://rezo.ai/">https://rezo.ai/ for more information
Read more
Bengaluru (Bangalore)
3 - 10 yrs
₹10L - ₹30L / yr
C#Windows Presentation Foundation(WPF)
Roles and Responsibilities
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Perform analysis, design and implementation of assigned projects using sound engineering principles and adhering to business standards, practices, processes, and product / program requirements
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Engage with global teams to effectively translate customer requirements to software requirements and identify potential solutions that are optimized to operate with in constraints of the product
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Troubleshoot variety of complex software problems
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Provide timely status updates and proactive communications on issues to the stakeholders.
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Able to interface with internal and external stake holders regarding software issues.
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Contribute as part of teams put together to meet overall organization initiatives/objectives
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Have the ability and willingness to acquire in-depth understanding of domain and existing products (beyond software) and apply that knowledge to develop new products and to deliver enhancements/ fixes for customer requirements.
Desired Candidate Profile
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Bachelor of Engineering degree in Computer Science/Information Science/Electronics/Electrical/Instrumentation with appropriate experience in required skills
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C#, WinForms/Wpf
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Source control tools such as ClearCase, Git
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Methodical problem-solving skills and troubleshooting skills
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Good to Have:
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REST/SOAP, Web services, ClickOnce,
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Developing custom controls,
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Image rendering
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hands-on experience using various data structures and multi-threaded programming
Read more
Bengaluru (Bangalore)
2 - 6 yrs
₹5L - ₹7L / yr
JavaJavascriptReact.js
Angular (2+)
AngularJS (1.x) +9 more
JD | Senior Software Engineer (J2EE/JEE Full Stack)
Summary
Looking for a senior developer who has strong skills in front-end and back-end technologies including HTML, CSS, JavaScript, Java, JSP, Servlets, Ajax, SQL, Database Stored Procedures, and J2EE frameworks.
This position requires J2EE Full Stack development experience of 2 to 6 years. Further it requires good multitasking and communication skills. Further it requires good communication skills - written and spoken, and good multi-tasking skills where he/she can manage multiple tasks with high productivity. The candidate should also have good aptitude, should be able to learn iTech’ s cloud-based products within a reasonable time, hardworking and should have the ability to go the extra mile to complete the assigned tasks on time.
Essential Duties and Responsibilities
- Develop the various modules, features and reports in our products using JEE and database technologies/frameworks
- Take responsibility and work with peer developers in the team in completing the features/tasks assigned.
- Perform code review with peer developers on various features in the product.
- Handle the support tickets which requires development effort and fix them.
- Learning and implementing new front-end and back-end technologies.
- Mentor and guide junior developers.
- Involve in building and deploying the product version in UAT and Production environment.
- Work on multiple versions of the projects in parallel.
- Perform other related duties as assigned.
- Perform other related duties as assigned.
Qualifications
- Tech/B. E./MCA/M. Tech with 2 to 6 years of related work experience
- Working knowledge in front-end and back-end technologies including HTML, CSS, JavaScript, Java, JSP, Servlets, Ajax, SQL, Database Stored Procedures, and frameworks such as Spring, Bootstrap, jQuery.
- Exposure to SOAP/RESTful Web Services, XML/JSON technologies, JBoss/WildFly Application Server, PostgreSQL database is a bonus
- Knowledge in any tools including Eclipse IDE, Source Code Control Systems such as Git, and Software Configuration Management systems would be a plus.
Read more
Bengaluru (Bangalore)
3 - 8 yrs
₹7.5L - ₹9.5L / yr
.NETC#ASP.NET
Web API
MVC
+1 more
- A strong sense of ownership
- Exceptional technical skills
- Ability to understand the problem and craft the right solution
- Strong software architecture skills
- Dedicated to completing projects of the highest standards, on time
- Passionate about the work they undertake
QUALIFICATIONS:
To be considered for this position you must possess the following qualifications:
- A minimum of 3.5 years of industry experience
- Previous experience working with a team on a large, complex project
- Excellent communication skills (verbal and written skills in the English language)
SKILLS:
Please find the below mandatory skills required for Senior .Net resources, kindly source accordingly.
- Strong in C#.Net
- MVC (Min 2 Yrs)
- Web API (Min 1 Yr)
- Good in SQL and DB operations
- Should have used latest features of C#.Net
Database:
- Entity Frameworks (LINQ) (Min 1 Yr)
- ADO.Net (SQL)
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Bengaluru (Bangalore)
4 - 8 yrs
₹15L - ₹24L / yr
.NETC#Web API
Angular (2+)Azure
+1 more
- Develop detailed technical analysis and design specifications based on user stories.
- Collaborate heavily with fellow developers, designers, and analysts to solve problems.
- End-to-End Design and Development of cloud applications utilizing Service Fabric / Web API
- Develop complete front-end stack of projects using HTML/CSS and TypeScript with Angular.
- Integrate front-end UI with back-end services.
- Debug cross-browser compatibility issues.
- Ensure responsive implementation.
Critical Competencies / Leadership Anchors
- Builds strong commitment and promotes open dialogue.
- Defines success in terms of the entire team.
- Is action-oriented and has a strong sense of urgency.
- Uses logic and rigorous problem-solving skills to resolve difficult problems and drive effective solutions.
- Relentlessly customer-focused and dedicated to exceeding expectations of internal and external customers.
- Drives innovation to bring creative ideas to market.
Requirements
- Bachelor’s degree in computer science, engineering, or equivalent.
- 4+ years of experience developing dynamic, highly interactive user interfaces for the web.
- 4+ years of proven development experience using .NET/C# with a focus on Web API cloud applications
- 4 years experience with RESTful Web API and JSON
- Strong hands-on development with Single Page Applications with at least one year of experience focused on Angular Development
- Disciplined approach to testing and quality assurance.
- Experience with Git, Redux, Typescript, and Angular Material.
- Demonstrated ability to produce technical design documentation for assigned features and user stories.
- Strong drive to learn and produce beautiful code
Read more
Bengaluru (Bangalore)
5 - 12 yrs
₹10L - ₹15L / yr
Mobile App Testing (QA)
Appium
Automation
Manual testing
Test Automation (QA)
+7 more
JOB DESCRIPTION
GreedyGame is looking for a Quality Assurance Engineer to join its clan! We are looking to get an engineer on board who has the knack for finding the quirkiest bugs. You’ll be working alongside other engineers and developers, collaborating on the various layers of the infrastructure for our platform.
JOB DETAILS:
Seniority Level: Senior QA
Industry: Marketing & Advertising
Employment Type: Full-Time
Job Functions: Engineering, Information Technology
Job Location: Bengaluru
Experience: 3-6 years
WHAT WILL BE YOUR RESPONSIBILITIES?
1. Work with our proprietary Java and Kotlin based SDK to find performance and functionality-related issues.
2. Working with in-house Dashboards to perform testing of UI and APIs.
3. Collaborating with teams to create test documents.
4. Planning and task management in congruence with the Leadership Team.
WHAT ARE WE LOOKING FOR?
* Expertise in testing different QA Methodologies black box, white box, and gray box for both web UIs and backends both manually and automation.
* Ability to code and maintain back-end automation frameworks written in distributed programming languages such as Python.
* Ability to automate Android applications using tools such as Appium.
* Hands-on experience on API testing and testing tools like Postman, Rest-Assured, or other API testing tools.
* Experience working with Proxy tools like Charles Proxy, Fiddler.
* Excellent in test strategizing, planning, estimation, execution, and reporting.
* Working knowledge of Agile scrum methodologies
* Strong debugging, problem-solving, interpersonal, and troubleshooting skills.
WHAT'S IN IT FOR YOU?
* An opportunity to be a part of a fast scaling start-up in the AdTech space that offers unmatched services and products.
* To work with a team of young enthusiasts who are always upbeat and self- driven to achieve bigger milestones in shorter time spans.
* A workspace, that is wide open as per the open door policy at the company, located in the most happening centre of Bangalore.
* A well fed stomach makes the mind work better and therefore we provide - free lunch with wide variety on all days of the week, a stocked up pantry to satiate your want for munchies , a Foosball table to burst stress, weekly team engagement activities and above all a great working environment.
* We believe that we grow as you grow. Once you are a part of our team, your growth also becomes essential to us and in order to make sure that happens, timely formal and informal feedbacks are given.
GreedyGame is looking for a Quality Assurance Engineer to join its clan! We are looking to get an engineer on board who has the knack for finding the quirkiest bugs. You’ll be working alongside other engineers and developers, collaborating on the various layers of the infrastructure for our platform.
JOB DETAILS:
Seniority Level: Senior QA
Industry: Marketing & Advertising
Employment Type: Full-Time
Job Functions: Engineering, Information Technology
Job Location: Bengaluru
Experience: 3-6 years
WHAT WILL BE YOUR RESPONSIBILITIES?
1. Work with our proprietary Java and Kotlin based SDK to find performance and functionality-related issues.
2. Working with in-house Dashboards to perform testing of UI and APIs.
3. Collaborating with teams to create test documents.
4. Planning and task management in congruence with the Leadership Team.
WHAT ARE WE LOOKING FOR?
* Expertise in testing different QA Methodologies black box, white box, and gray box for both web UIs and backends both manually and automation.
* Ability to code and maintain back-end automation frameworks written in distributed programming languages such as Python.
* Ability to automate Android applications using tools such as Appium.
* Hands-on experience on API testing and testing tools like Postman, Rest-Assured, or other API testing tools.
* Experience working with Proxy tools like Charles Proxy, Fiddler.
* Excellent in test strategizing, planning, estimation, execution, and reporting.
* Working knowledge of Agile scrum methodologies
* Strong debugging, problem-solving, interpersonal, and troubleshooting skills.
WHAT'S IN IT FOR YOU?
* An opportunity to be a part of a fast scaling start-up in the AdTech space that offers unmatched services and products.
* To work with a team of young enthusiasts who are always upbeat and self- driven to achieve bigger milestones in shorter time spans.
* A workspace, that is wide open as per the open door policy at the company, located in the most happening centre of Bangalore.
* A well fed stomach makes the mind work better and therefore we provide - free lunch with wide variety on all days of the week, a stocked up pantry to satiate your want for munchies , a Foosball table to burst stress, weekly team engagement activities and above all a great working environment.
* We believe that we grow as you grow. Once you are a part of our team, your growth also becomes essential to us and in order to make sure that happens, timely formal and informal feedbacks are given.
Read more
NCR (Delhi | Gurgaon | Noida)
1 - 3 yrs
₹2L - ₹5.5L / yr
React NativeReact.js
Android Development
iOS App DevelopmentSouuld have experience in Android and IOS.
Should have atlest 1 year of experience.
Knowledge of app development.
Ready to work from office.
Should have atlest 1 year of experience.
Knowledge of app development.
Ready to work from office.
Read more
Bengaluru (Bangalore)
5 - 8 yrs
₹5L - ₹8L / yr
Test Automation (QA)
Software Development
Mobile App Testing (QA)
Regression Testing
Performance Testing
About ModistaBox
ModistaBox: "A Box by your Personal Stylist" is an AI-driven fashion tech start-up offering a
personal styling service that delivers a curated box of accessibly priced items directly to doors
across the MENA region. We handpick pieces for each client, to ultimately help them look and
feel their best. Over time, we track and learns from each client's preferences, likes, and dislikes,
making it the only shopping experience that can know women's tastes even better than her
friends.
Backed by the Aalam Al Mjid Holding Investment Group from Saudi Arabia, the business aims
to be MENA’s favorite destination for personalized fashion. A unique business model to inspire
and change the way people find right fashion they love, by combining technology with the
art of personal styling.
What we are looking for?
You will be closely working with the Team to develop, establish, and enforce quality assurance
standards and measures for the Products like Customer Portal, Stylist Portal, Mobile Application,
ERP System within the organization. While we value tremendously problem-solving skills, we
value even more problem finding skills. People who have risen the fastest in our company are
those that have a keen eye for detecting critical problems and then solving them.
You will research and develop quality assurance practice in support of business cases and
systems requirements over the course of software development lifecycles. You will apply
proven analytical and problem-solving skills to help validate IT processes through careful
testing in order to maximize the conversion rate in customer purchase journey.
Our team works together, learns together and grows together in a fast-paced, detail-driven
and rapidly-iterating environment. Our work culture is #overachiever, very amiable, and at the
same time always charged with excitement. We encourage our team members to take
responsibility and grow into future leaders.
Job Responsibilities
• Quality assurance for the cutting-edge solutions at scale, impacting millions of customers
and directly impacting top line by impacting several millions of dollars of revenue.
• Oversees and creates test plans for various software development life cycles including:
integration testing, performance tests, regression testing and user acceptance testing.
• Lead the development, establishment, and enforcement of quality assurance measures
and testing standards for new applications, products, and/or enhancements to existing
applications, products, and/or enhancements throughout their development lifecycles.
• Evaluates requirements, Prioritizes QA workload and sequence of project tickets to minimize conflicts and maximize efficiency of the QA process.
• Ensure that software quality measures comply with regulatory standards, industry
standards, and accepted best practices.
• Create methodologies and processes for the collection and analysis of data for ensuring
software, systems, and product quality.
• Direct the analysis of formal test results in order to discover and report any defects, bugs,
errors, configuration issues, and interoperability flaws.
• Develop change control processes, practices, and guidelines for new and existing
technologies.
• Fully support and assist in maintaining the Release Management process while mentoring
team members and peers on its use.
• Test applications written in Django, Python, React JavaScript and Flutter, Android, iOS.
2
• Work with Mobility architect, Product Leads, User Experience Leads, and other supporting
team members to take the product vision to the testing methodologies and successful
deployment
• Putting together technical write-up for programming features of the site and ensuring team
members understand deliverables and have task lists, ensures documentations and reports
are complete, current and stored appropriately
• Operate in a hyper-collaborative way and follow these guiding principles: Value common
sense and simplicity over complexity, make decisions quickly and move nimbly, celebrate
diverse ideas, Succeed and fail together as a team
• Promotes and supports company policies, procedures, mission, values, and standards of
ethics and integrity, Provides supervision and development opportunities for associates.
Qualifications:
• Bachelor or Master Degree in Computer Science, Software Engineering from a reputed
University.
• Certification in Quality Assurance or Software Development preferred but not required.
• 5 -8 Years of experience in overseeing the design, development, and implementation of
quality assurance standards for software testing.
• At least 5 years direct experience managing all aspects of a QA team: integration/system
testing, performance tests, regression testing and user acceptance testing
• Strong knowledge of system testing metrics, best practices and methodologies
• Extensive experience with core software applications, preferable in the eCommerce apps.
• Direct hands-on experience with ad hoc query programs, automated testing tools, and
reporting software.
• Extensive practical knowledge in importing data for use in report software, spreadsheets,
graphs, and flow charts.
• Experience and expertise in testing and automation of eCommerce data security
enterprise products.
• Ability to be adapt to the startup culture, handle multiple competing priorities, meet
deadlines and troubleshoot problems. Must be a team player and collaborate with various
stakeholders within the business.
Read more
Hyderabad
5 - 10 yrs
₹1L - ₹12L / yr
Windows Azure
Amazon Web Services (AWS)Technical support
Team Management
IT support manager
POSITION PURPOSE:
Technical Assistance Centre (TAC) provides 24/7 support and related services for Apoyar customers
under support contact agreement. including support for the full eCommerce application stack,
infrastructure and cloud AWS and Azure environments through to end user devices and productivity
applications. The TAC also supports and maintains Apoyar’s internal infrastructure, systems and
business applications. The technical and application support engineers within the TAC deliver support under a tiered
support model within a DevOps environment. The TAC engineers will also interface with Software
Development resources, as a resolver group, for support requiring application development and bug
fixes. As the single point of contact for customer support, the TAC provides first-level monitoring, event
and Service Desk functions backed by technical and application support engineers who provide
second and third-level support and systems management and administration. The Support Manager will lead the Technical Assistance Centre (TAC) and the team Technical
Support Engineers located in India. The purpose of this role is to facilitate the operational delivery of
support services in a consistent and structure approach defined in the service management
methodology (based on ITIL principles) and according to documented policies, processes and
procedures.
KEY AREAS OF RESPONSIBILITY: Manage delivery of support services team according to service management plans, methodology, processes and client engagement models. Ensure support is delivered to the client according to their contract support agreements.
Including overseeing delivery of support from any contracted third-party providers under
management. Maintain client data in accordance with internal policies, specifically Information Security
Management, GDPR Compliance Statement and Privacy Policy, by adhering to the business
requirements for securing information and the ensuring customer data is protected. Organise support staff resourcing and rostering according to plans and necessary to meet
demand. Ensure support team log all customer interactions correctly into A1 service management
platform and kept up to date. Monitor support team queues and ensure open tickets progress and service level targets are
being measured and achieved. Ensure service is delivered through an efficient tier 1, 2 and 3 support model with levels
performing agreed level of tasks.
Build learning into and develop knowledge of team to ensure jobs are not routed to next level
when they shouldn’t. Manage internal systems and platforms to ensure they have support and maintenance plans in
place, regular checks are performed that systems are running, and data records maintained. Manage the onboarding of new customer data (i.e. configuration records) into necessary
support systems ready for production support. Ensure old customers are exited. Escalate any day to day operational issues with support staff to direct manager, and systematic
support issues with service management methodology, policies, processes and procedures to VP, Global Services for ongoing management and service improvement.
EXPERIENCE/SKILLS:
Person doesn’t need to be highly experienced management guru, just enthusiastic and detail
oriented/process driven person we know will be on top of team to deliver, build, grow and get
better each day. Need understanding of ITIL fundamentals, Service Desk, Service Request, Incident and Change
Management principles etc.
Technical Assistance Centre (TAC) provides 24/7 support and related services for Apoyar customers
under support contact agreement. including support for the full eCommerce application stack,
infrastructure and cloud AWS and Azure environments through to end user devices and productivity
applications. The TAC also supports and maintains Apoyar’s internal infrastructure, systems and
business applications. The technical and application support engineers within the TAC deliver support under a tiered
support model within a DevOps environment. The TAC engineers will also interface with Software
Development resources, as a resolver group, for support requiring application development and bug
fixes. As the single point of contact for customer support, the TAC provides first-level monitoring, event
and Service Desk functions backed by technical and application support engineers who provide
second and third-level support and systems management and administration. The Support Manager will lead the Technical Assistance Centre (TAC) and the team Technical
Support Engineers located in India. The purpose of this role is to facilitate the operational delivery of
support services in a consistent and structure approach defined in the service management
methodology (based on ITIL principles) and according to documented policies, processes and
procedures.
KEY AREAS OF RESPONSIBILITY: Manage delivery of support services team according to service management plans, methodology, processes and client engagement models. Ensure support is delivered to the client according to their contract support agreements.
Including overseeing delivery of support from any contracted third-party providers under
management. Maintain client data in accordance with internal policies, specifically Information Security
Management, GDPR Compliance Statement and Privacy Policy, by adhering to the business
requirements for securing information and the ensuring customer data is protected. Organise support staff resourcing and rostering according to plans and necessary to meet
demand. Ensure support team log all customer interactions correctly into A1 service management
platform and kept up to date. Monitor support team queues and ensure open tickets progress and service level targets are
being measured and achieved. Ensure service is delivered through an efficient tier 1, 2 and 3 support model with levels
performing agreed level of tasks.
Build learning into and develop knowledge of team to ensure jobs are not routed to next level
when they shouldn’t. Manage internal systems and platforms to ensure they have support and maintenance plans in
place, regular checks are performed that systems are running, and data records maintained. Manage the onboarding of new customer data (i.e. configuration records) into necessary
support systems ready for production support. Ensure old customers are exited. Escalate any day to day operational issues with support staff to direct manager, and systematic
support issues with service management methodology, policies, processes and procedures to VP, Global Services for ongoing management and service improvement.
EXPERIENCE/SKILLS:
Person doesn’t need to be highly experienced management guru, just enthusiastic and detail
oriented/process driven person we know will be on top of team to deliver, build, grow and get
better each day. Need understanding of ITIL fundamentals, Service Desk, Service Request, Incident and Change
Management principles etc.
Read more
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