Tele Sales Executive (Female Only)

About MyOperator:

MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across diverse industries with innovative SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are dedicated to delivering excellence through cutting-edge technology and exceptional customer service.

About the Role:

We are looking for a Technical Support Engineer (L2) to join our team at MyOperator. This role involves problem-solving, troubleshooting complex technical issues, API management, and collaboration across teams. As an L2 engineer, you will be responsible for handling advanced technical support requests, KYC processes, API calls, and Jira tickets requiring research and development (R&D). If you have a strong technical background, experience in a product-based company, and excellent troubleshooting skills, we encourage you to apply!

Key Responsibilities:

Technical Support & Problem-Solving:

• Use technical expertise to identify and resolve complex customer issues.
• Take ownership of escalated customer cases and drive them to resolution.
• Troubleshoot API-related issues and ensure seamless integration.
• Collaborate with product and development teams to resolve technical challenges.

Customer Communication & Service:

• Explain technical concepts to non-technical users in a clear and effective manner.
• Understand customer needs and provide solutions with a customer-first approach.
• Document resolutions, troubleshooting steps, and best practices for internal and customer use.

Process & Compliance Management:

• Handle Aadhaar-based KYC tasks while ensuring regulatory compliance.
• Conduct KYC audits to maintain accuracy and security.
• Manage Truecaller activation, renewal, and billing audits to ensure proper service
• delivery.
• Oversee SMS panel activation and renewal while troubleshooting potential issues.
• Handle Add-on OBD panel activation, recharges, and renewals for seamless operations.

API Calls & Research & Development (R&D):

• Monitor, manage, and troubleshoot API calls to maintain system efficiency.
• Work with the development team to enhance API performance and integration.
• Investigate and resolve JIRA tickets requiring R&D, ensuring thorough documentation.

Skills & Qualifications:

• Minimum 4 years of experience in a technical support role in a product-based
• company.
• Strong problem-solving skills to identify the root cause of issues.
• Experience with API handling, troubleshooting, and integration.
• Proficiency in JIRA, Kibana, and other monitoring tools.
• Excellent communication skills to explain technical concepts to non-technical users.
• Ability to handle compliance-based KYC processes and conduct audits.
• Strong collaboration skills to work with cross-functional teams.
• Experience in SaaS-based product support is a plus.

Why Join Us?

• Be part of a fast-growing SaaS company with an innovative work culture.
• Work on challenging technical issues and collaborate with a talented team.
• Gain hands-on experience with API management, compliance, and advanced troubleshooting.
• Opportunity for career growth and skill enhancement in technical support.

If you are a technical problem solver with strong analytical skills, apply now and become a key player in MyOperator’s dynamic L2 Support Team in Noida! 🚀

Site Reliability Engineer 2 (SRE 2)

Overview:

As a Site Reliability Engineer 2 (SRE 2), you play a dual role of a senior technical contributor and a team leader within the SRE team. In addition to ensuring system reliability, scalability, and performance, you will manage shift schedules, guide SRE 1 engineers, and ensure compliance with ITSM processes. Your focus will be both technical execution and operational excellence, ensuring that the team delivers high-quality, consistent support and reliability across environments.

Key Responsibilities:

1. Infrastructure Reliability and Technical Leadership

· Ensure high availability, scalability, and performance of systems through proactive monitoring, automation, and continuous improvement.

· Lead efforts in improving infrastructure observability using tools like Prometheus, Alertmanager, Grafana, and other telemetry systems.

· Serve as an escalation point for complex technical incidents and outages, providing guidance to SRE 1 engineers.

2. Team Oversight and Performance Management

· Provide technical and operational leadership to SRE 1 engineers, ensuring daily tasks are executed as per standards.

· Review SRE 1 work regularly to ensure adherence to best practices, SOPs, and incident response protocols.

· Mentor and train junior team members to enhance their technical skills and operational understanding.

· Conduct regular feedback sessions and contribute to performance evaluations.

3. Shift Management and 24/7 Coverage

· Design, implement, and manage rotating shift schedules to ensure optimal 24/7 support coverage.

· Monitor shift adherence, workload distribution, and overall team health.

· Ensure proper handovers between shifts with complete documentation and context sharing.

4. ITSM Process and Compliance

· Own and enforce ITSM processes, including Incident Management, Change Management, Problem Management, and Service Request Fulfillment.

· Ensure that all incidents, changes, and problems are logged, categorized, and resolved or escalated as per SLA.

· Continuously assess and improve ITSM processes in collaboration with internal stakeholders and audit teams.

5. Incident and Problem Management

· Lead major incident investigations and coordinate response efforts across teams.

· Oversee root cause analysis and implementation of long-term fixes for recurring issues.

· Maintain detailed incident logs and postmortem reports for high-priority incidents.

6. Change and Maintenance Oversight

· Review and approve change requests initiated by SRE 1 or other team members.

· Ensure execution of maintenance tasks adheres to predefined SOPs and does not impact system stability.

· Track and analyze impact of changes to continuously improve reliability metrics.

7. Reporting and Stakeholder Communication

· Create and present weekly/monthly reports on SRE metrics, team performance, incident trends, and capacity planning.

· Collaborate with cross-functional teams, including engineering, QA, support, and product, to align operational goals.

· Provide updates to leadership on key incidents, system health, and team productivity.

About Potentiam

Potentiam helps SME companies build world-class offshore teams. Our model is our locations and your dedicated staff under your control. Potentiam have offices in Iasi in Romania, Bangalore and Cape Town, home to large liquid pools of offshore talent working for international companies. Potentiam's management team have had over 15 years' experience in building offshore teams, and have specialist functional expertise to support the transition offshore in technology, finance, operations, engineering, digital marketing, technology and analytics. For decades corporations' scale has enabled them to benefit from the cost and skills advantage of offshore operations. Now SME companies can enjoy a similar benefit through Potentiam without any upfront investment.

Location : Bangalore ( Hybrid)

Key Responsibilities:

• Implement and support Microsoft Dynamics NAV V5 or other versions.
• Deliver expertise in Business Central modules.
• Create and maintain technical design documents.
• Provide consultancy and resolution support on ticket escalations.
• Collaborate with business stakeholders to understand and map business processes.
• Participate in implementation activities and manage RFCs (Request for Changes).
• Support and advise on finance, manufacturing, and warehousing functionalities.
• Engage with users on M365, MS Teams, and SharePoint environments.

Must-Have Skills:

• Proficiency in Microsoft Dynamics NAV V5 or other versions and Business Central modules.
• Experience in Manufacturing/Warehousing domains
• Strong skills in creating Technical Design Documents
• Deep understanding of business processes
• Hands-on with Implementation & RFC handling
• Prior experience in consultancy on ticket escalations
• Familiarity with M365, MS Teams, SharePoint

Good-to-Have Skills:

• Knowledge of Events and Extensions in Dynamics
• Certifications or experience with Power Platform
• Installation and configuration experience
• Exposure to 3rd party products and integration
• Additional experience in Manufacturing/Warehouse operations
• Repeated hands-on usage or support of M365, MS Teams, SharePoint

Benefits and Perks

• Health Insurance
• Referral Bonus
• Performance Bonus
• Flexible Working options

About Alphanext

Welcome to Alphanext, a leading provider of talent solutions headquartered in London, with operational bases in Pune and Indore. With a strong focus on the global technology community, we are dedicated to connecting exceptional talent with innovative organizations around the world.

The Role

As our new ServiceNow Technical Architect, you'll play a vital role in shaping and executing our ServiceNow platform strategy to drive innovation and ensure seamless service delivery across our global operations.

Key Responsibilities

• Defines, guides, and supports the execution of Alphanext clients' technical governance processes
• Assists in developing standards and practices for maintaining the health of Alphanext clients' ServiceNow platforms
• Supports design and implementation of a platform operating model to achieve Alphanext clients' desired outcomes and foster end-user adoption
• Provides technical evaluation of demands against Alphanext clients' ServiceNow platform architectures, platform capabilities, and best practices
• Guides ServiceNow Platform design, including considerations for integration and performance for Alphanext clients
• Assesses architecture and solution designs to support Alphanext clients' objectives including alignment with ServiceNow implementation best practices
• Offers guidance on prototyping and accelerating time from design to deployment for Alphanext clients
• Provides technical guidance in platform development and platform-wide solutions for Alphanext clients
• Advises on configuration and coding standards for Alphanext clients
• Supports remediation of configurations not aligned to ServiceNow best practices for Alphanext clients
• Assesses instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow HealthScan for Alphanext clients

Experience you should have 

• ServiceNow System Administration Certification (mandatory)
• ServiceNow HR, CSM and ITIL Foundation certification
• Experience in the following ServiceNow modules:
• ITOM – CMDB, Discovery, Service Mapping
• ITBM – Project Portfolio Management, Release Management, Agile
• HRSD (HR Service Delivery) and Finance
• GRC – Governance, Risk, and Compliance
• CSM – Customer Service Management module exp (Mandatory)
• ITSM – Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, Service Catalog
• Expertise in Client Scripts, UI Policy, UI Scripts, Script Includes, Business Rules, Scheduled Jobs
• Possess good communication skills
• ITIL Foundation Certification would be a plus or can do before joining
• Implementation Specialist certification would be a plus

The Impact You'll Make

• Establish an enterprise-wide technical architecture and implementation strategy setting the foundation for Alphanext customer's enduring ServiceNow success.
• Drive standardization and best practice platform management, enabling customer to focus on value delivery.
• Institute technical governance to optimize platform performance and minimize long-term technical risk.
• Enable rapid upgrades to new features and innovation that drive new value for Alphanext and it's customer. 
• Build a platform team focused on delivering value and innovation.

DYT - Do Your Thing, is an app, where all social media users can share brands they love with their followers and earn money while doing so! We believe everyone is an influencer. Our aim is to democratise social media and allow people to be rewarded for the content they post. How does DYT help you? It accelerates your career through collaboration opportunities with top brands and gives you access to a community full of experts in the influencer space. 

React JS Developer 

• 2-4 years of experience as a React JS developer. 
• Must have Working Experience in a product based organization at least 18 months.
• Good Communication skills must. 
• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model 
• Thorough understanding of React.js and its core principles 
• Experience with popular React.js workflows (such as Flux or Redux) ● Familiarity with newer specifications of ECMAScript
• Experience with HTML,CSS, Bootstrap and UI Design 
• Knowledge of RESTful APIs 
• Knowledge of modern authorization mechanisms, such as JSON Web Token ● Familiarity with modern front-end build pipelines and tools 
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc. 
• Ability to understand business requirements and translate them into technical requirements 
• Familiarity with code versioning tools {such as Git} 

About Us

Our client is the ultimate secure platform to trade popular cryptocurrencies and earn an interest up to 17% p.a. on your crypto holdings. 

We offer  trading with the lowest fee in the market and offer the highest interest on your crypto assets to help compound your wealth, all on a single platform.

With our all-in-one trading and investment solutions, we empower users to navigate the crypto-verse.

Job Location: Bangalore

Role & Responsibilities

• 4+ years of recent hands-on coding and in-depth knowledge of building applications in the python framework.
• Have in-depth knowledge of development in Django framework, hands-on experience in working with WebSockets, deploying and managing applications in AWS.
• Have hands-on experience in working with storage, server, and client technologies
• Have testing, and debugging skills, and have experience in working with git, aws.
• Solid OOP and software design knowledge – you should know how to create software that’s extensible, reusable, and meets desired architectural objectives.
• Work with the product team to understand end-user requirements, formulate use cases, and then translate that into a pragmatic and effective technical solution.
• Dive into difficult problems and successfully deliver results on schedule.
• Can take ownership of end to end system
• Firefight with the production issues
• Experience in a peak performance organization, preferably a tech startup

What we build is what identifies us. We work with the best companies in the world to build the most innovative and robust technologies.

In order to continue our accelerated growth, we are waiting for an innovative engineer to become available instead of hiring the first available engineer who is waiting to become innovative. This listing is for an Application Engineer, Fullstack for our team.

Who we are – 

Being in the industry for over 12 years, Raw Engineering is trusted by the world’s leading companies across a variety of industries, including IT, Finance, Sports & Entertainment, and Retail. We collaborate with our clients and hence highlighted as their strategic partner. From an engagement’s initial planning stages, through launch and continuing through future road mapping, we are in lockstep with our partners business goals, technology vision and end-customer needs.

Our vision is to collaborate to achieve perfection, and we value positivity, learning, ownership, excellence and believe in building trust and care. Feel free to read more about us athttps://www.raweng.com/"> https://www.raweng.com/

• Work across the stack from a code commit to running it in production, with the end goal of delivering the best possible experience for the user
• Design, develop and test features from inception to rollout
• Write high quality code that is scalable, testable, maintainable and reliable
• Collaborate with people across roles to understand the domain and work towards building the right solution
• Adopt an open mindset for learning new things and working in new roles
• Continuously improve by working on and providing feedback
• Work as part of a team developing web applications and services using Agile development methods.
• Contribute to team and organizational improvements in process and infrastructure.
• Build customer-facing UI and back-end services.
• Effectively use tools and ingenuity to identify and fix defects before they become a problem.
• Integration of user-facing elements developed by front-end developers with server-side logic.

Mandatory skills:

• Experience in Full Stack development using MongoDB, ExpressJS, ReactJS and Node.JS
• Proficient understanding of code versioning tools, such as Git
• Good understanding of various design patterns
• Experience in RESTful architecture
• Knowledge of the most trending and upcoming technological landscape
• Excellence in verbal and written communication skills
• Team player
• Agility and adaptability

Preferred skills:

• Experience in TDD/BDD
• Knowledge of cloud applications/platform and web technologies
• Knowledge of Web servers, especially nginx
• Experience with one or more SQL database
• Knowledge about build tools like Webpack, Gulp and Grunt.
• Understanding of CI/CD

What we offer – 

Our growth is enabled and accelerated by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities.

• Interesting Work: This is the “challenge yourself” kind of workplace where you constantly learn something new and never stop growing
• Competitive Compensation: We reward your high performance. Rewards are higher when you work smart and efficient without dropping a sweat.
• Great place to work: With spontaneous office happy hours and team events, we don’t think you’ll ever be bored. A majority of our workforce are young, energetic and passionate individuals who are driven by technology, and fuelled by the fun at the workplace. 
• People: You have a team that will trust you and work together to achieve excellence. As a team, we believe in looking after each other’s back. We are ONE team ONE dream and act as such.
• Culture: Open culture where everyone is approachable with minimal hierarchy.
• Medical Benefits: Mediclaim coverage for the employee and their dependents (spouse and children). Group Accidental Policy covering permanent disability, total disability and death. 

Job type – Full time employment

Job location – Virar - Mumbai, Maharashtra, Remote

Work schedule – Monday to Friday, 10am to 7pm

Minimum qualification – Graduate

Year of experience –  3 - 8 Years

Travel opportunities - On need basis within/outside India. Candidate should have valid passport

There is so much more that we can talk about this role and the workplace. If you are passionate about your career as we are.

After receiving your application, we will assess your profile and reach out to you if it aligns to the job description for this role. You will also be assigned to one of our recruiting specialists who can answer questions you might have about the process, role, or company, and help you throughout the interview process.

Disclaimer: Raw Engineering strongly believes in Equal Employment Opportunity.

We look forward to meeting you! 

People Team

• Identify & document the Scope of Work (SOW), objectives and any assumptions.
  
• Prepare cost estimates for manpower + materials, and ensure we are charging accurately for our projects.
  
• Develop a detailed project plan, and monitor progress using appropriate systems, tools and techniques.
  
• Establish and maintain relationships with third parties/vendors.
  
• Seek opportunities for improvement and suggest new projects.
  

• Ensure availability of all the tools and resources before initiating a project.
  
• Prepare and maintain timelines for the effective tracking and completion of the project.
  
• Delegate to internal resources and vendors effectively, and track progress ensuring the project runs on schedule.
  
• Coordinate with all the internal and external stakeholders for information, approvals, resolving issues, status updates, answering queries etc. While maintaining transparent communication.

• Maintain timesheet logs for all the resources.
  
• Create and maintain comprehensive project documentation, plans and reports.
  
• Ensure standards and requirements are met through conducting quality assurance tests.
  
• Analyze and Highlight potential risks or malfunctions and act proactively to resolve issues ensuring the project stays on time and on budget.

• Excellent communication (verbal & written), interpersonal and consulting skills
  
• Ability to manage multiple teams and projects simultaneously
  
• Excellent organization and time management skills
  
• Ability to meet targets and deadlines.
  
• Quick thinking, problem solving skills
  
• Detail-oriented
  
• Budget management
  
• Confident, pleasant personality, ambitious, self-motivated.
  

​We offer competitive compensation and benefits.

• Ensuring proper legal compliances under the Companies Act and other enactments within mandated time
• Independently convening the Board/ Committee meetings including preparation of agenda, minutes and other allied matters.
• Liaising with Advocates for handling of legal issues.
• Liaising with other departments within the Company for day to day work.
• Liaising with RTA, Auditors and other external agencies as and when needed.
• Handling of all Annual General Meeting related work including the preparation of Annual Report.