ServiceNow CSM Developer
4 - 8 yrs
₹30L - ₹35L / yr
Remote only
Skills
IT service management
ITOM
GRC
SECOPS
About Alphanext
Welcome to Alphanext, a leading provider of talent solutions headquartered in London, with operational bases in Pune and Indore. With a strong focus on the global technology community, we are dedicated to connecting exceptional talent with innovative organizations around the world.
The Role
As our new ServiceNow Technical Architect, you'll play a vital role in shaping and executing our ServiceNow platform strategy to drive innovation and ensure seamless service delivery across our global operations.
Key Responsibilities
- Defines, guides, and supports the execution of Alphanext clients' technical governance processes
- Assists in developing standards and practices for maintaining the health of Alphanext clients' ServiceNow platforms
- Supports design and implementation of a platform operating model to achieve Alphanext clients' desired outcomes and foster end-user adoption
- Provides technical evaluation of demands against Alphanext clients' ServiceNow platform architectures, platform capabilities, and best practices
- Guides ServiceNow Platform design, including considerations for integration and performance for Alphanext clients
- Assesses architecture and solution designs to support Alphanext clients' objectives including alignment with ServiceNow implementation best practices
- Offers guidance on prototyping and accelerating time from design to deployment for Alphanext clients
- Provides technical guidance in platform development and platform-wide solutions for Alphanext clients
- Advises on configuration and coding standards for Alphanext clients
- Supports remediation of configurations not aligned to ServiceNow best practices for Alphanext clients
- Assesses instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow HealthScan for Alphanext clients
Experience you should have
- ServiceNow System Administration Certification (mandatory)
- ServiceNow HR, CSM and ITIL Foundation certification
- Experience in the following ServiceNow modules:
- ITOM – CMDB, Discovery, Service Mapping
- ITBM – Project Portfolio Management, Release Management, Agile
- HRSD (HR Service Delivery) and Finance
- GRC – Governance, Risk, and Compliance
- CSM – Customer Service Management module exp (Mandatory)
- ITSM – Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, Service Catalog
- Expertise in Client Scripts, UI Policy, UI Scripts, Script Includes, Business Rules, Scheduled Jobs
- Possess good communication skills
- ITIL Foundation Certification would be a plus or can do before joining
- Implementation Specialist certification would be a plus
The Impact You'll Make
- Establish an enterprise-wide technical architecture and implementation strategy setting the foundation for Alphanext customer's enduring ServiceNow success.
- Drive standardization and best practice platform management, enabling customer to focus on value delivery.
- Institute technical governance to optimize platform performance and minimize long-term technical risk.
- Enable rapid upgrades to new features and innovation that drive new value for Alphanext and it's customer.
- Build a platform team focused on delivering value and innovation.
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About Alphanext Technology Solutions
Founded :
2021
Type :
Products & Services
Size :
0-20
Stage :
Profitable
About
Welcome to Alphanext, a leading provider of talent solutions headquartered in London, with
operational bases in Pune and Indore. With a strong focus on the global technology
community, we are dedicated to connecting exceptional talent with innovative organisations
around the world.
At our company, we understand that the success of any business heavily relies on the quality
and expertise of its workforce. With this in mind, we strive to bridge the gap between
employers and talented professionals, ensuring the perfect match for both parties.
Our extensive network of global technology professionals enables us to source top talent
from diverse backgrounds and skill sets. From software development and data analytics to
artificial intelligence and cybersecurity, our candidates possess a wide range of expertise to
meet the ever-evolving demands of the technology industry. We thoroughly screen and
assess each candidate to ensure their qualifications, experience, and cultural fit align with the
specific needs of our clients.
Read more
Tech stack
Data engineering
Artificial Intelligence (AI)
Embedded Systems
Rapid application development
Candid answers by the company
What does the company do?
What is the location preference of jobs?
One of our key strengths lies in our deep understanding of the global technology landscape.
With our headquarters strategically located in London, a major hub for technology and
innovation, we have our finger on the pulse of industry trends, emerging technologies, and
talent requirements. This knowledge allows us to provide insightful guidance and tailored
solutions to our clients, enabling them to stay ahead of the competition.
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Company social profiles
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