Join Us in Pioneering the Future of Recycling
At Jules AI, we are on a mission to empower recyclers with the best of what digital technology can offer and as a result contribute to a greener planet.Our SaaS platform, is designed to dramatically automate recycled materials procurement and sales processes. We operate with an agile and globally distributed team across multiple continents, including Canada, Europe, and Asia.
Who we are looking for
- As a Technical Configuration and Setup Expert at Jules Trade, you will play a critical role in the onboarding process of our clients, understanding their business niche, client challenges, and ensuring that their setup on our platform is configured to meet their specific requirements.
- You will lead the configuration and setup of customer accounts based on requirements shared by the Customer Success (CS) team, provide technical and configurational support using advanced software tools, and manage confidential client data with utmost integrity.
Key Responsibilities
- Lead the onboarding process for new clients, understanding their business model, niche, and specific challenges to ensure a smooth transition to the Jules Trade platform.
- Configure and set up customer accounts based on specific requirements provided by the CS team, ensuring a tailored experience for each client.
- Provide advanced technical support using software tools such as Carbone.io, DBeaver, Papertrail, Postman, Redis/Medis, and Microsoft Word, along with leveraging AI technologies like ChatGPT for innovative solutions.
- Manage sensitive client data securely, ensuring accurate data mapping for an efficient user experience on our platform.
- Employ creative problem-solving skills to meet technical and configurational requirements of clients, thinking outside the box to find effective solutions.
- Offer proactive recommendations to clients for optimizing their use of the Jules Trade platform, enhancing their trading efficiency and productivity.
- Contribute to the team by sharing knowledge, skills, and ideas to improve overall performance and service delivery.
Required Skills and Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Proven experience in technical support, IT configuration, or a similar role, preferably in a trading or fintech environment.
- Strong proficiency in using advanced software tools such as Carbone.io, DBeaver, Papertrail, Postman, Redis/Medis, and Microsoft Word.
- Experience with AI technologies like ChatGPT and ability to apply them creatively to solve customer challenges.
- Solid understanding of data management principles and experience in handling confidential information with integrity.
- Excellent problem-solving skills and the ability to think creatively to fulfill customer technical and configurational requirements.
- Strong communication and interpersonal skills, with the ability to work closely with the Customer Success team and interact effectively with clients.
- Ability to provide insightful recommendations for platform optimization and contribute to team performance improvement.
- Highly organized, detail-oriented, and capable of managing multiple tasks simultaneously in a fast-paced environment.
Grow, develop and thrive with us
- As a global company, we treasure and encourage diversity, perspective, interest, and representation through inclusivity. The more we have, the better the solution.
- Connect and work with leading minds from the recycling industry and be part of a growing, energetic global team, across time zones, regions, offices and screens.
- Exposure to developments and tools within your field ensures evolution in your career and skill building.
- We adopt a Bring Your Own Device policy and encourage flexibility and freedom in how you work through competitive compensation and yearly appraisals
- Health insurance coverage, paid vacation days and flexible work hours help you maintain a work-life balance
- Have the opportunity to network and collaborate in a diverse community.
Are You Ready for the Challenge?
If you are a proactive problem solver passionate about technology and business integration, committed to delivering exceptional results, we invite you to join us in shaping the future of the recycling industry at Jules AI.
Apply to us directly: https://nyteco.keka.com/careers/jobdetails/33546
Subodh Popalwar
Software Engineer, Memorres
About Nyteco
Nyteco Inc is a green tech venture for the recycled materials industry and manufacturing supply chain.
We serve the industry through our flagship company - Jules AI.
React.js
React Native
PostgreSQL
C++
Java
Nyteco aims to bring leading tech solutions to the recycling industry to help grow its trading business, connect with one another and much more!
Similar jobs
Position – Customer Service Executive (Chat/Email Process)
As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!
Customer Service Executive Duties:
· Respond promptly and professionally to customer inquiries received through email and chat platforms.
· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.
· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.
· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.
· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.
· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.
· Collaborate with internal teams to resolve customer issues and improve overall customer experience.
· Meet or exceed productivity and quality standards set for the role.
· Maintain customer data and records accurately in the designated systems.
Candidate Qualifications & Skill Requirements
· Candidate should ideally have 2 - 5 years of experience in the similar profile
· Graduate (Any)
· Previous experience in customer service or a similar role is preferred.
· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.
· Proficiency in typing with a high level of accuracy and speed.
· Ability to multi-task and effectively manage time in a fast-paced environment.
· Good problem-solving skills and the ability to think critically.
· Excellent interpersonal skills with a customer-centric approach.
· Proficiency in using computers and knowledge of email and chat platforms.
JD : Customer Support Executive
We are looking for enthusiastic Customer Support Executives with excellent communication skills.
Experience in support and service domains.
Good knowledge of handling Excel, Word, and website access
Should understand customer requirements and close deals over call.
Candidates should have excellent communication skills in Hindi and English (good to have).
Personality: Communication Skills, Convincing ability, Self-motivated, Accessible, Analytical
Graduate/PG with a minimum of 6 months of experience.
Preference for immediate Joiners
Follow me on LinkedIn to get more job updates 👇
https://www.linkedin.com/in/shweta-bharti-a105ab197/
Role / Purpose - Lead Developer - API and Microservices
Must have a strong hands-on development track record building integration utilizing a variety of integration products, tools, protocols, technologies, and patterns.
- Must have an in-depth understanding of SOA/EAI/ESB concepts, SOA Governance, Event-Driven Architecture, message-based architectures, file sharing, and exchange platforms, data virtualization and caching strategies, J2EE design patterns, frameworks
- Should possess experience with at least one of middleware technologies (Application Servers, BPMS, BRMS, ESB & Message Brokers), Programming languages (e.g. Java/J2EE, JavaScript, COBOL, C), Operating Systems (e.g. Windows, Linux, MVS), and Databases (DB2, MySQL, No SQL Databases like MongoDB, Cassandra, Hadoop, etc.)
- Must have experience implementing API Service architectures (SOAP, REST) using any of the market-leading API Management tools such as Apigee and frameworks such as Spring Boot for Microservices
- Should have Advanced skills in implementing API Service architectures (SOAP, REST) using any of the market-leading API Management tools such as Apigee or similar frameworks such as Spring Boot for Microservices
- Appetite to manage large-scale projects and multiple tracks
- Experience and knowhow of the e-commerce domain and retail experience are preferred
- Good communication & people managerial skills
- Create an inspiring team environment with an open communication culture
- Set clear team goals
- Delegate tasks and set deadlines
- Oversee day-to-day operation
- Monitor team performance and report on metrics
- Motivate team members
- Discover training needs and provide coaching
- Listen to team members’ feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Encourage creativity and risk-taking
- Suggest and organize team building activities
- Responsible for distributing information to team members and stakeholders
- Coordinates operation strategies and activities to ensure the provision of outstanding customer service while adhering to regulatory and company guidelines
- Address customer concerns in reference to products, services rendered or employee interactions
- Train new employees on company standards and procedures, from how to handle a negative customer experience to how to properly interact with clients
Masters India is a licensed GST Suvidha Provider (GSP) appointed by Goods and Services Tax Network (GSTN), a Government of India enterprise. As of now, Masters India comes under top 5 GST Suvidha Provider which was appointed by GST Council of India. The company aims is to build intuitive software solutions for complex problems faced by businesses across the globe. We are fulfilling our mission by offering tax and financial automation products to enterprises.
Masters India –A Family Business Spanning Decades. We are part of a business group established by Shri Chandra Prakash Agrawal in 1978. Mr Agarwal established the second copper melting plant in Delhi and since then, we have continuously grown. Masters India was established in 1999 and presently, manufactures aluminium wire rod, sheet and foil. Family has manufacturing facilities in Delhi, Rajasthan and Maharashtra. We also have operations in Healthcare, Hospitality and IT sector.
Key Responsibilities:
- Onboard enterprise customers for solutions delivered by Masters India.
- Project Manager for integration projects undertaken for enterprise customers.
- Maintain highest standards of customer support to be provided
- Follow up for resolution with DEV/QA team on the issues raised by the customer.
- Continuous customer success approach with zero attrition to be ensured
- Filing GST Returns for enterprise customers
- Providing Reconciliation Statement to the clients.
- Resolving queries related to E-invoice and EWB for clients
Required Skills:
- Should have highly developed all round interpersonal skills. ·
- Should have impeccable communication skills. ·
- Excellent communication, presentation, networking and negotiation skills.
- Customer service oriented with a positive, well-motivated attitude. ·
- Conscientious, hard-working and driven mindset to improve sales and activity performance beyond targets.
The brand is associated with some of the major icons across categories and tie-ups with industries covering fashion, sports, and music, of course. The founders are Marketing grads, with vast experience in the consumer lifestyle products and other major brands. With their vigorous efforts toward quality and marketing, they have been able to strike a chord with major E-commerce brands and even consumers.
- Coordinating with Supplier to discuss and resolving product quality issues raised by customers.
- Updating customers in a timely fashion regarding the status of quality issues or any requests.
- Participating in product quality planning and control process based on customer’s specifications and requirements.
- Managing escalations to suppliers on product quality, Root cause, action
- Preparing and updating all necessary quality reports as required by customers.
Desired Candidate Profile
What you need to have:- Experience in handling customer complaints
- knowledge of DOA, FFR, RCA & Supplier escalation, Excel report
- Communication skills, problem solving attitude
- Client facing experience
- Product Quality management
- Escalation and complaint management
Our client is a Community Commerce company that focuses on fashion and accessories. Their community network and technology is leading a rejig of Fashion retail and supply chain in India. Their network creates users as buyers and sellers at the same time, offering unbeatable prices on products and rewards for sharing deals across social media.
The founders are alumnus of prestigious tech and business institutes, with expertise and experience with ECommerce and distribution facilities. They have ensured quality and fashion with the factory price tag, that works best when shared rapidly with communities on social networking.
As a Jr.Customer Support Executive, you will be managing and building strong relationship with the customer.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Providing feedback on the efficiency of the customer service process.
- Ensuring customer satisfaction and provide professional customer support
- Follow up on order status with internal teams.
- Convert Cancelled and Pending orders by calling customers.
- Effectively speaks, writes and presents clearly with persuasion.
What you need to have:
- Preferably experienced in dealing with fashion products.
- Command over MS Excel
- Enthusiasm to work with a passionate team.
- At least 1 year of working experience
- Fluency in English, Hindi, Kannada. Tamil & Telugu (preferred)
- Good E-Mail writing skills (Must)
Experience: 0 to 2 years
Annual CTC: Rupees 2,50,000 to 3,00,000
Hi dear Applicant,
Hiring for Multiple MNC Bpo’s, One day interview process, just 2 rounds of interview
Openings :
Customer Support : Voice & Non-voice
-
Health Care
-
Accounts Receivable
-
Medical Billing
-
Insurance
-
Banking / collections
-
Accounts & Finance
Technical Support : Voice & Non-voice
-
Technical Trouble Shooting
-
Hardware and Networking
-
IT Help Desk
-
Desktop Support
-
Technical Chat / Email Support
-
Application Support (Voice)
-
IT Trouble Shooting
Benefits :
-
Day / UK / US Rotational Shifts
-
15k to 35K Take home
-
Two way Transport
-
Unlimited incentive Structure
-
No registration Fees
Skills Required :
-
Should be flexible with rotational Shifts
-
Manageable or Good English Communication Skills
-
Graduates / PUC / Diploma fresher or Experience in BPO (0-8yrs) can apply
-
Candidates with Graduation Backlogs can apply.
Documents Required :
Fresher :
-
10th / 12th / Graduation all semester Marks card
-
Aadhar Card ID proof
-
Pan Cad ID
Experience :
-
Previous Companies Offer letter / relieving letter / one month pay slips
-
10th / 12th / Graduation all semester Marks card
-
Aadhar Card ID proof
-
Pan Cad ID
*************PLEASE DO REFER YOUR FRIENDS*************
- Manage incoming & outbound calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Proven customer support experience or experience as a client service representative
- Ability to multi-task, prioritize, and manage time effectively
- Strong phone contact handling skills and active listening
Skills:-
- Should have Good Communication skill.
- Should have good knowledge of Excel.
- Should have good writing skills.
Follow CutshortSubodh Popalwar
Software Engineer, Memorres