Customer Support executive

What You’ll Own

Team Leadership

Lead and manage a growing team of copywriters, video and graphic designers.. Set the creative bar and maintain output quality across the board.

Creative Strategy & Execution

Translate briefs into compelling narratives across Meta, Google, YouTube, CRM, Play Store assets, and more. Be the voice of Eloelo across every touchpoint.

Performance-First Mindset

Use data to guide and refine creative direction. Deeply understand channel-specific best practices and build creatives that deliver against key KPIs.

Creative Ops

Establish systems and workflows to increase creative velocity without compromising on quality. Be hands-on when needed, and build scalable processes for growth.

Cross-Functional Collaboration

Work closely with growth, brand and product team to align on requirements and business objectives

What We’re Looking For

5-7 years of creative experience, ideally with a mix of agency and in-house roles

Strong portfolio across video, static, and copy-led work for digital-first brands

Experience leading and managing creative teams with a strong execution mindset

Strong understanding of performance channels (Meta, Google UAC, YouTube, CRM, etc.)

Analytical mindset — comfortable using numbers to assess creative effectiveness

Hustler mentality — bias for action, thrives in fast-paced environments

Great communication, collaboration skills and stakeholder management.

Good to Have

Experience working in a fast-scaling app-first or creator-first brand

Exposure to vernacular content or mass-market digital audiences

Basic working knowledge of design/video tools (Figma, Premiere Pro, etc.)

Job Summary:

A Project Manager is responsible for planning, executing, and closing projects while ensuring they meet their objectives, are completed on time, within scope, and within budget. They lead cross-functional teams, communicate with stakeholders, and manage project risks.

Key Responsibilities:

Project Planning:

Define project scope, goals, and deliverables.

Develop a detailed project plan, including schedules, budgets, and resource allocation.

Create a project timeline and set milestones.

Team Leadership:

Assemble project teams and assign responsibilities.

Provide clear direction and motivation to team members.

Foster collaboration and effective communication among team members.

Resource Management:

Allocate and manage project resources, including personnel, equipment, and materials.

Monitor resource utilization and adjust as needed to meet project goals.

Risk Management:

Identify potential project risks and develop risk mitigation strategies.

Proactively address issues that may impact project success.

Budget Management:

Create and manage the project budget.

Monitor project expenditures and ensure they stay within budget constraints.

Quality Control:

Establish and monitor project quality standards.

Conduct regular quality assessments and take corrective actions as needed.

Communication:

Maintain open and clear communication with stakeholders, team members, and project sponsors.

Provide regular project status updates and reports.

Documentation:

Maintain accurate project documentation, including project plans, schedules, and reports.

Ensure all project documentation is organized and easily accessible.

Change Management:

Handle changes to project scope or requirements and assess their impact on the project.

Seek approvals for changes when necessary.

Project Closure:

Ensure all project deliverables are met and approved.

Conduct a project post-mortem to evaluate the project's success and identify areas for improvement.

Regards, 

HR Team 

ACE Online 

Company Overview:

We are a dynamic and rapidly growing organisation focused on revolutionizing the financial industry. Our innovative solutions combine cutting-edge technology with a customer-centric approach, providing individuals and businesses with streamlined financial services. As an Associate Product Manager, you will have the unique opportunity to contribute to our growth, shape our product strategy, and make a significant impact in a fast-paced and highly collaborative environment.

Role Overview:

As an Associate Product Manager, you will work closely with the product management team to drive the development and success of our fintech products. This role is ideal for individuals who thrive in a high-growth startup environment, where the learning curve is steep, and there is a high level of ownership and responsibility. You will have the chance to immerse yourself in various aspects of product management, from market research and analysis to product roadmap development and feature prioritization. You will collaborate with cross-functional teams, including engineering, design, marketing, and operations, to ensure the successful execution of our product vision.

Responsibilities:

• Define and prioritize product features and enhancements based on customer feedback, market insights, and business goals.
• Create a product roadmap, ensuring alignment with the company's strategic objectives.
• Work closely with the engineering and design teams to translate product requirements into actionable user stories and prototypes.
• Act as a product evangelist, internally and externally, by effectively communicating product vision, benefits, and updates to stakeholders, customers, and prospects.
• Embrace a high level of ownership and responsibility, taking initiative and contributing to the overall success of the company.

Qualifications:

• Bachelor's degree in engineering, or a related field.
• Previous experience in product management, preferably in the fintech industry or related technology-driven sectors.

Join our team and be part of a fast-growing fintech startup, where your contributions will directly impact the future of finance

Must have Experience of UI testing using Automation tools like Selenium for Web and , Appium for Mobile application. • Must have clear understanding about Selenium/Appium Architecture, Page Object Model, Page Factory designs, Singleton and Builder Design Pattern • Good Experience of using locators (CSS/Xpath), Action Interface, JavaScript Executor • Have good exposure in validating API’s using any tool such as Postman/SoapUI • Basic understanding of API testing using Rest Assured. • Basic understanding of BDD concept with Cucumber as Tool • Experience with TFS/ GitHub • Must have Knowledge of TestNG/Junit . • Must have Programming languages knowledge: Java with strong knowledge of OOPS concept,Exception Handling, Reflection, Serialization and Collection Framework • Must have worked with following technologies Extent Report, Apache POI, Log4J, JSON • Experience of working with any of the databases (e.g.: MSSQL, PostgreSQL, Mongo Db etc.) • Knowledge of Maven, Jenkins and Docker or equivalent CI/CD • Must have good Manual testing experience of STLC, creating test scenarios, test cases with different test design techniques, Logging defects • Strong team player, flexible and should be able to shape up with different teams. • Demonstrated ability to focus and complete multi tasks on time. • Above average communication and should be able to explain architecture of current project. • Working experience in testing the AUT developed/delivered with Agile project framework. • Hands on experience on at least one Test Management or Defect Management tool for example ALM, JIRA, or any Microsoft tool etc. If this role sounds exciting to you and fulfil your future goals, then we would love to hear from you.

What you need to have:

Founded by IIT, Madras and Georgia Institute of Technology alumnus, this 9 year old company is fully remote with team members spread across India and the US. Over 27,000 merchants from around 100 countries are using its software to create optimized shopping experiences for their customers.

• Handling customer conversations through email and chat desk and especially in a global context
• Delivering a world-class experience and derive immense pride and satisfaction in helping people succeed

Desired Candidate Profile

What you need to have: