- Manage incoming & outbound calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Proven customer support experience or experience as a client service representative
- Ability to multi-task, prioritize, and manage time effectively
- Strong phone contact handling skills and active listening
Skills:-
- Should have Good Communication skill.
- Should have good knowledge of Excel.
- Should have good writing skills.

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Job Description
Position - SRE developer / DevOps Engineer
Location - Mumbai
Experience- 3- 10 years
About HaystackAnalytics:
HaystackAnalytics is a company working in deep technology of genomics, computing and data science for creating the first of its kind clinical reporting engine in Healthcare. We are a new but well funded company with a tremendous amount of pedigree in the team (IIT Founders, IIT & IIM core team). Some of the technologies we have created are a global first in infectious disease and chronic diagnostics. As a product company creating a huge amount of IP, our Technology and R&D team are our crown jewels. With early success of our products in India, we are now expanding to take our products to international shores.
Inviting Passionate Engineers to join a new age enterprise:
At HaystackAnalytics, we rely on our dynamic team of engineers to solve the many challenges and puzzles that come with our rapidly evolving stack that deals with Healthcare and Genomics.
We’re looking for full stack engineers who are passionate problem solvers, ready to work with new technologies and architectures in a forward-thinking organization that’s always pushing boundaries. Here, you will take complete, end-to-end ownership of projects across the entire stack.
Our ideal candidate has experience building enterprise products and has understanding and experience of working with new age front end technologies, web frameworks, APIs, databases, distributed computing,back end languages, caching, security, message based architectures et al.
You’ll be joining a small team working at the forefront of new technology, solving the challenges that impact both the front end and back end architecture, and ultimately, delivering amazing global user experiences.
Objectives of this Role:
- Work across the full stack, building highly scalable distributed solutions that enable positive user experiences and measurable business growth
- Ideate and develop new product features in collaboration with domain experts in healthcare and genomics
- Develop state of the art enterprise standard front-end and backend services
- Develop cloud platform services based on container orchestration platform
- Continuously embrace automation for repetitive tasks
- Ensure application performance, uptime, and scale, maintaining high standards of code quality by using clean coding principles and solid design patterns
- Build robust tech modules that are Unit Testable, Automating recurring tasks and processes
- Engage effectively with team members and collaborate to upskill and unblock each other
Frontend Skills
- HTML 5
- CSS framework ( LESS/ SASS )
- Es6 / Typescript
- Electron app / TAURI
- Component library ( Webcomponents / radix / material )
- CSS ( tailwind)
- State management --> Redux / Zustand / Recoil
- Build tools - > (webpack/vite/Parcel/turborepo)
- Frameworks -- > Next JS /
- Design patterns
- Test Automation Frameworks (cypress playwright etc )
- Functional Programming concepts
- Scripting ( bash , python )
Backend Skills
- Node / Deno / bun - Express / NEST JS
- Language : Typescript / Python / Rust /
- REST / GRAPHQL
- SOLID Design Principles
- Storage (mongodb/ Object Storage / postgres )
- Caching ( Redis / In memory Data grid )
- Pub sub (KAFKA / SQS / SNS / Event bridge / RabbitMQ)
- Container Technology ( Docker / Kubernetes )
- Cloud ( azure , aws , openshift )
- GITOPS
- Automation ( terraform , Serverless )
Other Skills
- Innovation and thought leadership
- UI - UX design skills
- Interest in learning new tools, languages, workflows, and philosophies to grow
- Communication

TROOLOGY is currently seeking a full-time Senior MERN Stack Developer
to join our team on-site in Lucknow. As a MERN Stack Developer, you will
be responsible for writing scalable code, collaborating with cross-
functional teams, and working on web development projects from
conception to final product.
Key Responsibilities-
Master’s/Bachelor's degree in Computer Science, or a related field
Hands-on experience with MERN Stack (MongoDB, Express.js, React,
Node.js) with at least 5 years of experience.
Experience with state management tools such as Redux, Flux, or
MobX.
Do unit testing for the development work carried out.
Act as a mentor to the junior resources and provide technical
guidance.
Conduct and participate in project planning & scheduling, design
discussions, and provide assistance during testing.
Knowledge of AWS, K8s, Azure, CI / CD, Gitflow, shell scripting will
be considered positively.
Experience with HTML, CSS, and JavaScript (ES6+)
Experience writing unit tests with Jest and Enzyme
Knowledge of Git and experience using version control tools
Familiarity with Agile development methodologies
Good communication skills and able to work collaboratively in a
team environment
Experience with cloud technologies, such as Amazon Web Services
or Microsoft Azure is a plus
Experience with TypeScript or other typed JavaScript languages is a
plus.
Experience with SQL, NoSQL, or GraphQL is a plus.
Experience with team handling and support them if they got stuck
somewhere.
Qualifications-
Masters/Bachelor's degree in Computer Science, Software
Engineering, or related field
5+ years of experience in full-stack MERN development
Strong experience with front-end technologies such as HTML5,
CSS3, and JavaScript
Experience with ReactJS, React, or other front-end frameworks
Solid understanding of RESTful web services and API development
Strong experience with Node.js and server-side technologies
Strong experience with MongoDB and NoSQL databases
Familiarity with AWS or other cloud services
Experience with agile development methodologies
Excellent problem-solving and communication skills
We are looking for people with experience in Business Development, preferably experienced in interacting with International clients or some exposure in that space.
Highly incentivized role!

Responsibilities
- Translate functional requirements into technical design
- Interact with clients and internal stakeholders to understand the visulaisation and platform requirements in detail
- Design, Develop and Deliver reusable components and front-end libraries
- Translate designs and wireframes into high quality code
- Optimise components for maximum performance across a vast array of web-capable devices and browsers
- Work closely with QA team and ensure the application is bug-free
Candidate Requirements
- Strong knowledge for charts
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- Thorough understanding of React.js and its core principles
- Experience with popular React.js workflows (such as Flux or Redux)
- Familiarity with newer specifications of EcmaScript
- Experience with data structure libraries (e.g., Immutable.js)
- Knowledge of isomorphic React is a plus
- Familiarity with RESTful APIs
- Knowledge of modern authorization mechanisms, such as JSON Web Token
- Familiarity with modern front-end build pipelines and tools
- Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
- Ability to understand business requirements and translate them into technical requirements
- A knack for benchmarking and optimisation
- Familiarity with code versioning tools (such as Git, SVN, and Mercurial)
- Good understanding of asynchronous request handling, partial page updates, and AJAX4Familiarity with browser testing and debugging

- Masters certification in CT-P101, P102, P103
- Masters certification in Cramer control, Extron, AMX
- In-depth knowledge of BiAmp, Boss, Crestron and BSS Programming
- In-depth knowledge of VC Integration
- Understanding of AMX/CRESTRON programming cause/effect impact on overall audiovisual systems.
- Extensive knowledge of RS232/422/485 and IP-based control protocol products.
- Ability to manage multiple priorities with flexibility in a fast-paced environment.
- Strong customer service orientation, excellent interpersonal, verbal and written communication skills.
- Must be able to work cooperatively with others in a team-oriented environment.
- 8+ years of programming experience in AMX/CRESTRON control system source code and touch panel interface with deep working knowledge of Biamp, Lutron, Extrom, Plasmas and Projectors, AMX/Crestron, and others.
- CTS and other industry certifications will be an add-on.

The Role:
The Digital Marketing Analyst will oversee and execute on paid search (Google, Bing), SEO and other
paid digital channels. This role requires strong analytical skills, attention to detail, a focus on continuous
optimization, and reports to the Paid Search Manager. If you are a results-oriented digital marketing
expert who thrives on using data to make decisions that drive revenue, this may be the role for you.
Responsibilities
• Day-to-day management of large-scale SEM campaigns in Google and Bing, including campaign
planning, execution, budget management, performance analysis and campaign optimization.
• Focus on driving account optimization including improving the structure and targeting (geo,
demographic, day-parting, keyword, audience), ad copy testing, quality score improvement and
keyword expansion.
• Deep understanding of digital marketing KPIs, and ability to communicate results and key
learnings to senior management, cross-functional team, and other stakeholders.
• Provide daily, weekly, and monthly analysis of program progress and results, including key
milestones and metrics and meet all ongoing reporting requirements as needed to keep team
and customers informed.
• Identify new opportunities to drive revenue & profitability through paid media. Bring leadership
with new growth ideas and drive the implementation to drive the business - including but not
limited to testing new tactics and approaches that will deliver order growth and cost-efficiency.
• Work closely with the Paid Search Manager and vendors to ensure appropriate support, and to
keep updated of product releases and new available features.
• Stay current on SEM and SEO strategies, best practices, competitive landscape, and keyword
ecosystem.
• Monitor organic traffic, search results and keyword rankings and regularly conduct keyword
research.
• Perform competitive analysis and distinguish gaps in our website content and conduct keyword
research regularly.
• Manage backlinks to build domain authority.
Qualifications
• 2+ years of experience managing large-scale paid marketing campaigns.
• Experience with Google AdWords, Google Analytics and SEO.
• Experience using bid management platforms and algorithms.
• Strong understanding and experience with tCPA, DDA, and capabilities of Google and Bing as it
relates to SEM and Shopping campaigns
• Highly attentive to detail, strong problem-solving skills, and analytical mind-set and superior
initiative.
• Be self-motivated, able to initiate and execute on new ideas, employ senior leadership in your
ideas, and see projects through from start to finish.
• Advanced Microsoft Excel skills: Pivot tables, charts, and advanced functions.
• Excellent communication skills.
• Bachelor's degree required or equivalent experience; quantitative/business field (marketing,
math, statistics, economics, business administration, etc.) a plus.
• Bonus: experience using the Adobe Creative Suite, with a focus on Photoshop

GCP Data Analyst profile must have below skills sets :
- Knowledge of programming languages like https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.simplilearn.com%2Ftutorials%2Fsql-tutorial%2Fhow-to-become-sql-developer&data=05%7C01%7Ca_anjali%40hcl.com%7C4ae720b3f3cc45c3e04608da3346b335%7C189de737c93a4f5a8b686f4ca9941912%7C0%7C0%7C637878675987971859%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=EImfaJAD1KHOyrBQ7FkbaPl1STtfnf4QdQlbjw72%2BmE%3D&reserved=0" target="_blank">SQL, Oracle, R, MATLAB, Java and https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.simplilearn.com%2Fwhy-learn-python-a-guide-to-unlock-your-python-career-article&data=05%7C01%7Ca_anjali%40hcl.com%7C4ae720b3f3cc45c3e04608da3346b335%7C189de737c93a4f5a8b686f4ca9941912%7C0%7C0%7C637878675987971859%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Z2n1Xy%2F3YN6nQqSweU5T7EfUTa1kPAAjbCMTWxDCh%2FY%3D&reserved=0" target="_blank">Python
- Data cleansing, data visualization, data wrangling
- Data modeling , data warehouse concepts
- Adapt to Big data platform like Hadoop, Spark for stream & batch processing
- GCP (Cloud Dataproc, Cloud Dataflow, Cloud Datalab, Cloud Dataprep, BigQuery, Cloud Datastore, Cloud Datafusion, Auto ML etc)
- Interaction with the Clients, understanding their requirements, collating required data for preparation and submission of the proposal to Banks/ FI's
- In-depth credit assessment involving Financial, Credit, Legal, Technical, Economic and risk analysis
- Structuring the proposal, preparing Information Memorandum, Teasers, Financial model, cash flow and CMA projections
- Ability to lead meetings and negotiations
- Solution-oriented attitude and resolving queries of all Banks and Clients
- Visiting clients office for understanding and collecting data
• Responsible For Meeting The Sales Targets Of The Organization Through Effective Planning And Budgeting.
• Map Potential Customers And Generate Leads For The Organization. He Should Look Forward To Generating New Opportunities For The Organization.
• Responsible For Not Only Selling But Also Maintaining And Improving Relationships With The Client. Client Relationship Management Is Also His KRA.
• Conducting Market Research To Identify Selling Possibilities And Evaluate Customer Needs
• Actively Seeking Out New Sales Opportunities Through Cold Calling, Networking And Social Media
• Setting Up Meetings With Potential Clients And Listening To Their Wishes And Concerns
• Negotiate/Close Deals And Handle Complaints Or Objections

Programming Languages: Perl, Python, java. Perl programming with strong OOPs knowledge.
- UI: HTML, JS
- System: Linux must have – good knowledge and shell scripting experience.
- Prior experience in infrastructure automation, monitoring will definitely help.
Description:
The person in this role:
- Will be involved in developing new monitoring scripts, enhancement & defect fixes on existing monitors
- Have to be on-call to support any incoming production/P1 internal issues which need urgent attention (team members are on call for a week and we have a weekly rotation policy within the team)
Preferred skills:
Perl
- Shell scripting
- Unix
- Jenkins

