Support Services Analyst
Company Summary :
As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com
Business Summary :
Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!
Position Responsibilities :
- Provide exceptional support to customers via phone, chat, and email, addressing inquiries and resolving issues efficiently.
- Collaborate with internal teams, including product engineering and management, to resolve complex cases.
- Research and troubleshoot customer questions, ensuring accurate and timely solutions.
- Maintain detailed records of customer interactions and case resolutions.
- Share knowledge and best practices with team members to foster a collaborative environment.
- Strive to exceed customer expectations by delivering world-class service.
- Continuously develop product and industry knowledge to enhance support capabilities.
Does this position require a degree? :
Yes - The position has a strict, non-negotiable degree requirement. Equivalent experience is NOT permitted, and ALL applicants without the listed required degree WILL be disqualified.
Qualifications :
- Bachelor’s degree is mandatory from a recognized university.
- Excellent time management and organizational skills.
- Strong listening and communication skills, both oral and written.
- Demonstrated ability to problem solve and troubleshoot customer issues.
- Self-motivated and proactive team player with a collaborative mindset.
- Desire to provide outstanding customer service and exceed expectations.
- Work experience in accounting/finance or a related college degree.
Preferred Qualifications:
- Prior customer service experience of 2+ years.
- Experience supporting accounting or finance software products or Accounting degree.
- Ability to adapt quickly to new technologies and processes.
Shubham Vishwakarma
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About Deltek
About
Project-based businesses transform the world we live in. Deltek innovates and delivers software and solutions that power them to achieve their purpose. Our industry-specific software and information solutions maximize our customers' performance at every stage of the project lifecycle by enabling superior levels of project intelligence, management and collaboration.
Deltek is the recognized global standard for project-based businesses across government contracting and professional services industries, helping more than 30,000 organizations of all sizes deliver on their mission.
With over 4,200 employees worldwide, our team of industry experts is passionately committed to creating exceptional customer experiences.
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