Technical Support Executive

About Us

We’re building the next generation of AI-powered business software, and we’re looking for people who want to shape that future with us. With Lumen, we’re reimagining how users interact with CRM — moving beyond screens, menus and dashboards to an intelligent interface where users can simply ask AI to take actions, retrieve knowledge, generate insights and get work done. With Agent Studio, we’re enabling businesses to build, test and deploy their own AI agents for real-world workflows. And with Invorto, we’re bringing AI to voice, allowing businesses to create intelligent voice agents tailored to their customer and operational use cases.

What makes this especially exciting is the stage and scale of the opportunity. You’ll get to work on genuinely hard problems across LLMs, agents, reasoning, orchestration, voice AI, evaluation, reliability and enterprise security — not as isolated experiments, but as products used in real business workflows. You’ll have the opportunity to build zero-to-one, own meaningful parts of the product end-to-end, work closely with customers, experiment rapidly, and see your work reach production at scale.

Why join now? Because the playbook for enterprise AI is still being written. You won’t just be implementing someone else’s roadmap — you’ll help define the product, architecture and experiences that become that playbook. Expect high ownership, fast iteration, hard technical and product problems, direct customer impact, and the chance to build AI systems that have to work reliably in the real world — not just in a demo.

About the Role

We are looking for a QA Engineer who specializes in testing agentic AI platforms. You will design and automate quality processes for systems that involve LLMs, autonomous agents, tool use and orchestration across Lumen and Agent Studio — ensuring that AI-driven workflows behave reliably, safely and predictably in production, not just in a demo.

What You’ll Do

• Design and build automated test suites and evaluation frameworks for agentic AI workflows, including multi-step and tool-calling behaviors.
• Use AI/LLM-based QA tools and evaluation frameworks to test model outputs, agent decisions and end-to-end task completion at scale.
• Define quality metrics and benchmarks for agent reliability, correctness, latency and safety, and track them over releases.
• Identify edge cases, failure modes and regressions specific to non-deterministic AI systems, and build automated checks to catch them early.
• Integrate automated agent/LLM testing into CI/CD pipelines to support fast, reliable iteration.
• Partner closely with AI/ML and backend engineers to reproduce issues, root-cause failures and validate fixes.
• Work with customers and customer-facing teams to understand real-world usage patterns and translate them into test scenarios.

What We’re Looking For

• 2–4 years of QA/test automation experience, including hands-on work testing agentic AI or LLM-based platforms.
• Practical experience using AI-focused QA/evaluation tools to test agent behavior, prompts and model outputs.
• Strong scripting/automation skills (Python preferred) to build and maintain test frameworks.
• Understanding of how LLM-based agents work — tool calling, orchestration, memory, reasoning chains — well enough to design meaningful test cases.
• Comfort working with non-deterministic systems and designing evaluation approaches beyond traditional pass/fail testing.
• Strong communication skills — this is a customer-facing role, and you will be expected to clearly articulate technical concepts, decisions and trade-offs to both technical and non-technical stakeholders, including customers.

Good to Have

• Experience testing voice AI or real-time conversational systems.
• Familiarity with CRM or enterprise SaaS platforms.
• Exposure to enterprise security or compliance testing for AI systems.

Responsibilities:

●     Responding promptly and professionally to customer inquiries via phone, email, and chat, ensuring accurate and timely information is provided.

●     Efficiently processing customer orders, managing delivery schedules, and coordinating with our logistics team to ensure the timely delivery of water cans.

●     Handling customer complaints and concerns in a professional manner, working diligently to resolve issues and provide satisfactory solutions.

●     Maintaining a comprehensive understanding of Bookwater products, services, and technology, enabling you to effectively address customer inquiries and concerns.

●     Collaborating with other departments to address customer needs and continuously improve the overall customer experience.

●     Monitoring and analyzing customer feedback to identify trends and areas for improvement, contributing to the enhancement of our services.

●     Assisting in the development and implementation of customer service policies and procedures to ensure consistency and excellence in our service delivery.

●     Actively participating in ongoing training and development opportunities to stay updated with industry best practices and enhance your job performance.

●     Contributing to a positive and inclusive work environment, fostering a culture of teamwork and collaboration.

Experience: 6 to 10 Years

Must have:

• Experience in leading teams and handling communication among engineers and product managers,and have worked with mobile teams and product teams.
• Experience working on RFC documentation.
• Experience in architecting the software, estimating tasks, breaking down into subtasks, prioritizing tasks as per need, and timely delivery.

Responsibilities:

• Designing and developing mobile-first applications.
• Creating and maintaining clean and clear front-end code and backend APIs for our web and mobile applications.
• Automation and Deployments of builds - Frontend and Backend.
• Application Performance And Error Monitoring and Automation
• Maintaining excellent test coverage for our code base.
• Follow best practices while reviewing pull requests
• Working with our shared services and field teams to identify application bottlenecks and make relevant architectural decisions.
• Working with our front-end application developers to optimize performance across our system.
• Designing administrative tools for our shared services and business development teams
• Constantly optimizing our code bases with an eye for modularity and legibility.
• Writing documentation for our external and internal APIs.

Requirements:

• Strong understanding of RESTful JSON web API design principles.
• Demonstrable experience with NodeJS, Express. JS, PostgreSQL, MongoDB
• Familiarity with popular NodeJS packages (e. g. express, socket-io).
• Must have experience with test driven development(TDD).
• Experience in JavaScript development.
• Experience in backend web development.
• Containerisation experience working with Docker/ Kubernetes/ Docker Swarm
• Familiarity with multiple additional programming languages/stacks.
• Experience with NoSQL databases, ideally MongoDB.
• Experience with RDBMS databases like MySQL/PostgreSQL.
• An excellent understanding of distributed systems and their tradeoffs.
• Excellent documentation skills.
• Ability to clearly articulate technical problems, design and implementation choices to a broad range of stakeholders (e. g. sales team, users, security experts).
• Experience working with web sockets.
• Familiarity with the AWS stack.
• Experience in application security testing.
• Familiarity with client-side JavaScript frameworks and best practices.
• Familiarity with CI/CD Pipeline.
• Contributions to open source communities.

Perks and Benefits

• Work from anywhere
• Competitive salary and bonus program
• Annual company retreats to fantastic places
• Unlimited Vacation Policy
• Great healthcare coverage
• Professional development allowance
• Internet Allowance
• Customised CMMversary rewards on your 1,3,5,7 and 10-year work anniversaries
• Career Enablement – We meld your upskilling initiatives with organization’s strategic planning
• Take your Birthday Off

-Previous experience working as a Shopify developer.

-Strong knowledge of liquid programming language
-Generate custom – tailored Shopify theme and altering pre – existing template.
-Act as Shopify expert, specializing in all facets of the ecommerce platform.
-Strong hands to Install & Customize new Shopify theme.
-Clear concept of HTML5, CSS3, javascript/Jquery.
-Knowledge in other ecommerce platforms like Magento, woocommerce, BigCommerce will be preferred.
-Strong hands to Install & Customize new Shopify theme.
-A proficiency in working with different Shopify JS APIs (storefront, AJAX Cart, Sections etc.
-Excellent troubleshooting skills.
-Good project management skills

Oddr is looking for an experienced senior frontend engineer to help us build modern web-based Cloud applications. The ideal candidate should be able to bring new ideas to the table and design and implement the frontend architecture with a strong emphasis on its robustness, testability, re-usability, performance, and ease of maintenance. As a senior engineer, the candidate should be able and willing to mentor and guide fellow team members as the team scales and grows. The candidate should demonstrate leadership qualities, be a self-motivated team player, and take pride in what they deliver.

The candidate should be interested in a long-term stable career to grow with our company. The candidate will need to work late night hours because of the geographic distribution of the team.

Technical Requirements:

• Strong proficiency in React.js and its core principles
• Solid understanding of JavaScript/TypeScript, CSS, HTML, and other standard frontend technologies and tools
• Experience with frontend test automation frameworks and tools
• Familiarity with RESTful APIs
• Experience with modern authorization techniques like JWT
• Experience with monitoring and improving frontend performance
• General understanding and knowledge of the UI/UX best practices
• Ability to write clean, well-structured code with proper abstraction and re-usability
• Ability to work to tight deadlines, manage priorities, and take responsibility for delivering to time and quality requirements
• Ability to understand business requirements and translate them into technical requirements
• Excellent communication skills
• Excellent problem-solving skills

Minimum qualifications required:

• Bachelor's degree or relevant certification from a reputable institute.
• 5 years of experience with at least 2 years of building enterprise applications using React.js in recent projects.

Job Description - Data Engineer

About us
Propellor is aimed at bringing Marketing Analytics and other Business Workflows to the Cloud ecosystem. We work with International Clients to make their Analytics ambitions come true, by deploying the latest tech stack and data science and engineering methods, making their business data insightful and actionable. 

What is the role?
This team is responsible for building a Data Platform for many different units. This platform will be built on Cloud and therefore in this role, the individual will be organizing and orchestrating different data sources, and
giving recommendations on the services that fulfil goals based on the type of data

Qualifications:
• Experience with Python, SQL, Spark
• Knowledge/notions of JavaScript
• Knowledge of data processing, data modeling, and algorithms
• Strong in data, software, and system design patterns and architecture
• API building and maintaining
• Strong soft skills, communication
Nice to have:
• Experience with cloud: Google Cloud Platform, AWS, Azure
• Knowledge of Google Analytics 360 and/or GA4.
Key Responsibilities
• Work on the core backend and ensure it meets the performance benchmarks.
• Designing and developing APIs for the front end to consume.
• Constantly improve the architecture of the application by clearing the technical backlog.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.

Key Responsibilities
• Design and develop platform based on microservices architecture.
• Work on the core backend and ensure it meets the performance benchmarks.
• Work on the front end with ReactJS.
• Designing and developing APIs for the front end to consume.
• Constantly improve the architecture of the application by clearing the technical backlog.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.

What are we looking for?
An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.
• Education - BE/MCA or equivalent.
• Agnostic/Polyglot with multiple tech stacks.
• Worked on open-source technologies – NodeJS, ReactJS, MySQL, NoSQL, MongoDB, DynamoDB.
• Good experience with Front-end technologies like ReactJS.
• Backend exposure – good knowledge of building API.
• Worked on serverless technologies.
• Efficient in building microservices in combining server & front-end.
• Knowledge of cloud architecture.
• Should have sound working experience with relational and columnar DB.
• Should be innovative and communicative in approach.
• Will be responsible for the functional/technical track of a project.

Whom will you work with?
You will closely work with the engineering team and support the Product Team.

Hiring Process includes : 

a. Written Test on Python and SQL

b. 2 - 3 rounds of Interviews

Immediate Joiners will be preferred

Responsibilities for Staff Engineer role:

• Having experience in Java/Python/Golang along with Springboot, Micorservices, RDBMS
• Experience required: 10yrs to 15 yrs.

• Circuit Design (Schematic Entry), Digital, Analog & Power.
• High-speed PCB Layout Design, up to 8-Layer, routing high current tracks (up to 30A)
• Experience on “Altium Designer” will be added advantage.
• Experience with ARM processors & AVR Controllers will be preferred.
• Preparing Design and test procedure documentation.
• System integration and Testing.
• Hardware Troubleshooting.
• Awareness of PCB Fabrication & assembly Processes.
• Awareness for component procurement, finding substitutes.
• Design transfer to production by defining production processes.
• Assist production for optimizing operations components sourcing, troubleshooting.
• Interact with PCB Design team.
• Interact with hardware team/consultants in India, USA
• Should have leadership qualities for handling a team.
• Communication with Component manufacturers/vendors for part choices & design support.
• Preparing documentation for design, for design transfer to production, for submittal to various labs for certifications
• B.E (Electronics and communication, Instrumentation and Electronics, E.E.E)

About:

Pangolin is a brand consultancy and creative agency. We help companies create positive change in the world by raising awareness through branding and inspiring through storytelling. We’re growing our team of creatives and strategists. Join us if you’re craving work that makes a real difference in the world, and a work culture that allows you to have a balanced life. 

Role:

B2B Marketing Generalist

Description:

This role will be a mix of client management and project management. You’ll be expected to understand the client’s goals, weekly and monthly SLAs, and lead a team to delivery. Have you worked with marketing and sales teams in an integrated manner and targeted enterprise clients in different geographies across the globe? Do you understand enterprise sales cycles, buying processes, different roles? Do you have exposure to different domains, industries, marketing, and sales technologies? Do you understand the big picture better than the details? This job might be for you! 

Competencies:

• Able to multitask independently with minimal supervision
• Naturally able to think critically and take independent decisions
• Meticulous with project documentation

Skills:

• Experience with social media, digital marketing, marketing automation, CRM, and marketing analytics tools
• Highly proficient with Microsoft Office (Excel, PowerPoint)
• Experience with agile project planning and management will be a plus

Experience:

• Demonstrable B2B GTM experience that includes SEO/SEM, email marketing, social media, and/or display advertising campaigns.
• Highly creative with experience in identifying target audiences and devising marketing campaigns that engage, inform, and motivate.
• Ability to write/execute creative and project briefs and communicate technical info with ease.

Location and Type: 

Remote, Full-time

Evaluation:

Portfolio will be checked for expertise on handling marketing communication and campaigns in the B2B domain. Please share only samples of work done by yourself end-to-end. Shortlisting will be followed by a video interview.