Mega Walkin for Freshers in BPO Non Voice Process (Malar HR)

• Roles & Responsibilities
• Job Purpose:
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• To manage the store operations of the respective store efficiently and run it as a successful unit through effective stock management, visual merchandising and achieve the desired sales targets while ensuring the customer service of highest standards.
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• Job Context & Major Challenges:
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• A store manager has to manage the storel operations, and at the same time achieve the sales target within a stipulated budget allocated for the store. The store manager has to manage the relationship with the visual merchandising team, projects ,HR ,buying team to ensure that the upkeep training, recruitment, the maintenance of the store are proper, and has to report to the regional manager .
• The major challenges of the jobholder are:
• Lack of responsibility shown by the CCAs after few months of recruitment, low discipline levels • Screening of right candidate for accurate hiring
• Consistency of the sales inspite of daily challenges
• Consistency in delivery TC Experience daily
• Inventory management
• Rostering / people management / grievance
• Accountabilities
• Establish rapport with potential and actual customers on a daily basis • Ensure clean and safe environment for the customer
• Ensures Daily capture of customer information & Bill linking – identify gaps and suggest improvement
• Looks into pattern of information and draw inference on customer types /likings/trends /quality of information captured
• Thank you cards / Calls – process adhered to ( Tracking and ensuring business results and quality call outs
• Ensure every customer gets TC delight 100% adherence of experience delivered
• Ensure that customers become repeat customers once they enter the store.Personally develop relations with top 50 customers of the store • Track customer sales closely across segments /types on a weekly basis • Supervise customer needs and looks at new ideas to delight.
• Performance chats on a monthly basis with individuals
• 24 hours resolution for crew grievance /if escalation to close within 7 days
• Take the initiative at the store level to improve the employee engagement
• Ensure Development plan for Coache’s and their teams is managed well on a quarterly basis..
• Appraisals – Quarterly chats on performance as per KRA
• Ensure there is development plan prepared for all store

People Management

Motivate the staff during the morning briefing about daily sales targets • Rostering , Schedule shifts and ensure punctuality of staff

HR Overview

• Screening for New hires as per Evaluation matrix
• Closure of timely recruitments
• Monthly StoreTraining Calendar adhered to , and gaps are filled on a monthly basis
• Weekly Audits and check on understanding on new joinee training • Ensure 100% adherence that every customer get TC Delight - manages evaluations and trainings for the team - issues with customers sorted within 24 hours - Observes coaches and ASM and take inputs for their Teams - Training needs identified and discussed with L&D for resolution

Visual Merchandising

• Implementation of the plan along with the VM champ
• VM changes at the suitable times in the store
• Replenishment of stocks on the floor
• Ensure VM Guidelines are met before store opening and during the day • Ensures daily actions are taken on VM opening checklist
• Window Maintenance – Ensures standards are met – does a walk thru twice a day
• Gives feedback on sections before pictures are taken and sent to HO • Display change – ensures activity done and time lines adhered to • Fixture maintainace –ensures problems are timely fixed.
• New GTM Window installations – timely done
• Track sales from merchandise going to stylists

Standard Operating Procedures

• Ensures that store opening/closing standards are followed properly,if gaps helps improve system
• Drives Store PnL
• Responsible for personnel planning, work hours, store / team holiday plan
• Inventory management and planning for each product category • Drives Store CRM Managements
• Ensure Timely closure on MIS / Reports Etc Ensure that the housekeeping staff follows the checklist properly
• Control mechanical maintenance of lights, air-system, electrical equipment

Accountabilities

• Reports property damage, request needed repairs within company time frames
• Conducts monthly meetings with different stakeholders
• Ensure proper installation of signage display façade properly cleaned • Daily Counts – Supervision of accuracy and timely reports sent. • Inward /Outward – Resigters maintained ,weekly supervision on dispatch / signs off on compliance
• Manages External Relations –Landlords / Mall team/ vendors

Cost Management

• Schedule the expenditures for the month(petty cash management)
• Follow the preventive maintenance schedule to reduce the costs
• Maintain the safety, energy consumption, and expenses reports
• Control costs incurred on the services provided by the vendors
• Control cash deposits and submission of credit slips on a daily basis
• Maintain records pertaining to customer discounts, schemes
• DMS – Supervision of DMS entry weekly and sufficient funds for store to run

Achievement of sales targets

• Explain & drive the sales targets to Managers on a daily basis • Coordinates with RM on Monthly Targets
• Contribute to the team efforts for accomplishing desired results by setting objectives and directions for KPI’s ,category revenue, competiton analysis,market trends
• Analyze sales very 3 hours to better daily performance
• SMS to be sent to the RM as required
• Motivate store team to achieve daily targets
• Understand Business on a MTD/WTD/FTDbasis and briefs coaches .

Shrinkage control

• Ensure the global count is done accurately on a daily basis and reports sent to HO
• Ensure that nobody from the staff indulges in pilferage and other activities
• Co-ordinate with security guard & staff to keep a watchful eye on customers
• Anticipate problems & preempt them by coming up with creative solutions
• Constantly identifies areas of improvement, takes initiative to drive them

People Management- Demonstrates ability to holistically monitor various HR analytics like workforce planning, staffing levels, engagement scores, salary costs, attrition levels

Competencies- Works with individuals to identify areas of development, works to improve them

Work Standards- Sets standards for excellence to achieve a high level of quality • Accepts responsibility of outcomes of one’s work; admits mistakes and refocuses efforts

Provides encouragement and support to others in accepting responsibility; does not accept others’ denial responsibility without questioning

Raises the bar and repeatedly encourages the team to continually improve. Allocates appropriate resources to get the work done • Provides clear, thorough & timely feedback on work performance to individuals.

Gets Results- Raises the bar and repeatedly encourages the team to continually improve. Allocates appropriate resources to get the work done • Provides clear, thorough & timely feedback on work performance to individuals

Customer Relations- Works to educate the customers so that they are fully aware of products Establishes good interpersonal relationships by helping people feel valued

Handles upset customers by hearing the customer, empathizing, apologizing, and taking personal responsibility for resolving customer problems/issues

Team Work- Builds strong teams that capitalize on differences in expertise, competencies

Champions collaborative team working across departments/ functions • Proactively works with colleagues to develop solutions to their issues

Position: CRM and Customer Service Associate (Loyalty Program) Fashion Industry

Location Gurgaon

Experience 3-6 year

Industry: Fashion/apparel/Leather

Qualifications: Bachelor degree in Marketing, Business Administration, or a related field

We are seeking a detail-oriented and proactive CRM Associate to join our team. This role involves calling customer, managing customer data, analyzing customer behavior, and implementing strategies to enhance customer relationships and drive retention. The ideal candidate will collaborate with marketing, sales, and product teams to execute effective campaigns and improve overall customer experience using CRM tools. This position will be reporting to marketing and working closely with operations for our brand.

Key Responsibilities:

1. Customer Data Management:

·         Maintain and update the CRM database to ensure data accuracy and consistency.

·         Segment customer data to enable targeted and personalized marketing efforts.

·         Monitor customer interactions to keep profiles current and actionable.

2. Campaign Management:

·         Plan and execute CRM-driven campaigns across email, SMS, and other communication channels.

·         Optimize campaigns through A/B testing, personalization, and automation.

·         Track and analyze campaign performance to provide actionable insights.

3. Customer Engagement and Retention:

·         Develop and implement customer loyalty programs and initiatives.

·         Identify and address customer pain points to improve satisfaction.

·         Assist in resolving customer queries or concerns through CRM platforms.

4. Analytics and Reporting:

·         Analyze customer data to uncover trends, preferences, and opportunities.

·         Prepare detailed reports on customer engagement, retention, and campaign ROI.

·         Provide recommendations to enhance the customer lifecycle journey.

5. Collaboration and Coordination:

·         Work closely with marketing, sales, and IT teams to align CRM efforts with broader business goals.

·         Coordinate with vendors and software providers for CRM platform updates and improvements

6. Customer Interaction and Support:

·         Provide exceptional service through various channels (phone, email, chat, social media) while maintaining a professional and courteous tone.

·         Address customer inquiries regarding products, orders, warranties, and repairs efficiently and accurately.

7. Skill Required:

·         experience in a CRM role or a similar position. • Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho, etc.).

·         Strong analytical skills and the ability to interpret data effectively.

·         Excellent communication and interpersonal skills.

·         Knowledge of email marketing and customer segmentation techniques.

·         Familiarity with marketing automation tools and platforms.

·         Experience with loyalty programs or customer retention strategies.

Mail updated resume with salary details-

Email: etalenthire[at]gmail[dot]com

Satish: 88O 27 49 743

Key Responsibilities

Technical Leadership

• Lead the design and implementation of scalable, high-performance modules and APIs

• Architect robust solutions utilizing PHP (Yii framework), Vue.js, CSS, HTML, and JavaScript

• Demonstrate advanced expertise in SQL development and optimization across PostgreSQL and

AWS Aurora environments

• Execute comprehensive query optimization and database performance tuning initiatives

• Design and implement efficient data access patterns and database architectures

• Establish and enforce coding standards, best practices, and development methodologies

• Drive technical decision-making for feature development, system enhancements, and

infrastructure improvements

• Conduct comprehensive code reviews and ensure delivery of production-ready solutions

Team Management & Mentoring

• Lead and mentor a team of 5-10 fullstack developers

• Foster a collaborative, high-performance development culture

• Provide technical guidance and professional development opportunities for team members

• Facilitate knowledge sharing and cross-training initiatives

• Coordinate with cross-functional teams including Product, QA, and DevOps

Product Development

• Drive core product development from conception to deployment

• Manage critical issue resolution and system maintenance

• Build reusable code libraries and establish development frameworks

• Ensure optimal application performance, security, and scalability

• Collaborate with stakeholders to translate business requirements into technical solutions

Lead Software Engineer

Process & Quality Assurance

• Implement and optimize Agile development methodologies

• Drive technical project planning and delivery timelines

• Ensure comprehensive documentation and knowledge management

• Monitor system performance and implement proactive improvements

Required Qualifications

Experience & Background

• 12+ years of overall software development experience

• 8-10+ years of hands-on experience with PHP, preferably using Yii framework or similar MVC

frameworks

• 3+ years of technical leadership or team lead experience

• Proven track record in fullstack development with significant contributions to web and backend

systems

Technical Expertise

• Expert-level proficiency in Object-Oriented Programming (OOP), PHP, and JavaScript

• Advanced experience with Vue.js (Vue 2/3, Vuex, Vue Router) and modern frontend

development practices

• Deep understanding of SQL and database design principles

• Production experience with PostgreSQL and complex database operations

• Proficient in version control systems (Git/GitHub) and collaborative development workflows

Leadership & Soft Skills

• Demonstrated ability to lead technical teams and drive project deliveries

• Excellent communication and interpersonal skills

• Strong analytical and problem-solving capabilities

• Experience with Agile/Scrum methodologies and project lifecycle management

• Ability to work independently while maintaining strong collaboration with distributed teams

Preferred Qualifications

• Extensive reporting and analytics experience with complex data visualization and dashboard

development

• Proven experience working with large datasets (millions of records) and optimizing query

performance

• Advanced SQL expertise including complex joins, stored procedures, window functions, and

query optimization

• Experience with reporting services such as SSRS, Crystal Reports, Tableau, Power BI, or similar

business intelligence tools

Work Location

Hyderabad, India - On-site position with flexible working arrangements to accommodate both India and onsite teams

Key Competencies:

• 2+ years of experience in React-Native based app development is a must.
• Must have published at least 1 major React-Native app
• 2+ years of experience in building consumer facing Mobile Applications in React or

React Native (Layouts, animations, etc.)

• Strong UX/UI design exposure and experience in making apps work intuitively and with pixel perfect interfaces.
• Good understanding of Design and Architecture Patterns
• Strong focus on app performance
• Sound knowledge of any type of mobile app development Native(android) or Hybrid.
• Good Experience of working in React Native and its supporting architectures.
• Proficient in JavaScript, CSS, HTML5
• Strong working experience with third-party dependencies and debugging dependency conflicts.
• Ability to quickly learn React Native with Redux.
• Ability to write clean code.
• Familiarity with version control management system (e.g. git)
• Knowledge of Scrum development and DevOps

• Good time management, interpersonal and communication skills, team player.

Roles/Responsibilities: 

• Work on React Native on the front end to develop Android/iOS Apps.
• Write JavaScript code in React native for the app logic. Write business logic using Reducers, Actions and Redux framework.
• Create Android/iOS specific UI for Mobile apps.
• Integrate with Native plugins or custom written plugins for specific platforms.
• Write Modular, organized and robust code.
• Write Unit tests for your code.

The VP of HR for our private security agency will be responsible for leading all aspects of the human resources function within the organization except Talent Acquisition. This includes strategic planning, policy development, Behavioural training, performance management, employee relations, and nuances of culture. The ideal candidate will have extensive experience in HR management, preferably within the security industry, and possess strong leadership and interpersonal skills.

Key Responsibilities:

Strategic HR Planning:

Develop and implement HR strategies aligned with the overall objectives of the organization.

Identify and anticipate HR-related needs and challenges, and provide proactive solutions.

HR Operations:

Timely and accurate Payroll for Staff

Handling entire life-cycle of staff – Maintaining personal files, Confirmations, Exits, F&F Settlements

Compensation & Benefits – Periodical review of structure and Matrix

Employee Benefits, viz., Group Mediclaim, Group Personal Accident, Group Gratuity

Policy Development and Implementation:

Establish HR policies and procedures that comply with relevant laws and regulations.

Ensure consistent enforcement and adherence to policies throughout the organization.

Training and Development:

Design and implement behavioural training programs as and when required

Provide leadership development opportunities to support career growth and succession planning.

Performance Management:

Develop performance management system to evaluate employee performance and provide feedback.

Implement processes for goal setting, regular performance reviews, and R&R programs.

Allocate resources to meet HR objectives and priorities.

Employee Relations:

Positive approach to employee relations issues, grievances handling, and conflicts resolution.

Handling Disciplinary procedures

Promote a positive work culture and foster employee engagement and morale.

Compliance and Legal Matters:

Ensure compliance with labour laws, regulations, and industry standards.

Stay abreast of changes in legislation and update HR policies accordingly.

Reporting and Analytics:

Prepare regular reports on HR metrics and key performance indicators.

Analyse data to identify trends and areas for improvement.

Job Specification:

Bachelor's degree and in addition PG degree in HR is preferred

Proven experience of minimum 15+ years in HR management preferably within the manpower industry.

Strong knowledge of HR best practices, employment law, and regulatory compliance.

Excellent leadership, communication, and interpersonal skills.

Responsibilities:

·       Develop and maintain mobile applications using Flutter framework

·       Work with UI/UX designers to implement engaging and intuitive user interfaces

·       Collaborate with back-end developers to integrate with RESTful APIs and other services

·       Participate in code reviews and provide constructive feedback to improve code quality

·       Stay up-to-date with emerging trends and technologies in mobile app development

·       Participate in Agile development process, including sprint planning, daily stand-ups, and retrospectives

·       Debug and troubleshoot issues reported by end-users

·       Contribute to the development of project plans, timelines, and budgets

·       Communicate effectively with team members and project stakeholders

Requirements:

·       Bachelor's degree in Computer Science or related field

·       Strong experience with Flutter framework and Dart programming language

·       Experience with mobile app development for both iOS and Android platforms

·       Strong understanding of software design patterns and architectural principles

·       Strong debugging and troubleshooting skills

·       Experience with Agile development methodologies

About the job:

We are looking for a highly skilled computer programmer as a Tech-Cofounder who is comfortable with both front and back-end programming. You will be responsible for developing & designing a project/product from conception to final product, requiring good organizational skills and attention to detail.

Responsibilities:

• Bridge functional abilities and other company's resources to improve efficiency.
• Additionally, ensure collaboration between workers is easier and optimizes the company's inside IT processes/infrastructure.
• Developing the product vision.
• Designing user interactions on web pages. Selecting a technology stack, designing the application architecture, setting up a scalable cloud-based infrastructure (as well as choosing the cloud service provider), and testing the application.
• Creating servers and databases for functionality. Make sure that the company's data is protected.
• Ensuring cross-platform optimization for mobile phones.
• Responsible for developing a minimum viable product (MVP) in the shortest time possible.
• Ensuring responsiveness of app
• Conception to finished product.
• Designing and developing APIs.
• Working alongside graphic designers for web design features.
• Strong visualization to thoughtfully process business needs and mitigate those under core functionalities of the application.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.

Requirements:

• Strong organizational and project management skills with Product Management experience is desirable.
• Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.
• Familiarity with JavaScript frameworks such as Angular JS, React, and Amber.
• Proficiency with server-side languages such as Python, Nodejs.
• Familiarity with database technology such as MySQL and MongoDB.
• Good problem-solving & leadership skills.
• Attention to detail.
• A flawless executor with an entrepreneurial spirit.

Desired Skills and Experience:

• Building cross-platform hybrid applications
• Experience and knowledge in developing Ecommerce applications and video streaming.
• Experience in MERN stack is a plus
• Experience in deploying production ready codes
• Experience in CI/CD pipelines
• Previous working experience is not mandatory as long as you know how to build & move the ship.

Mastree's engineering team is working towards building a data science engine that enables students to learn in a way they understand the best. We believe in delivering learning experiences through engagement. The product is designed with countless embedded interactive information pieces to help the students imbibe the concepts better. At Mastree we take pride in being a part of the product that holds the potential to revolutionise the education process.

We are looking for folks who are passionate about creating interaction rich interfaces. Creative individuals who believe in the power of visuals.

Responsibilities:

• Creating visual elements that users see and interact within our web platform.
• This makes your role crucial for the success of the product.
• Working closely with the design, product management and development teams to create elegant, usable, responsive and interactive interfaces across multiple devices.
• Ensuring that the application is optimised both in terms of technology and in delivering the best educational content.
• Building web platform for our live tutoring platform
• Creating interactive learning activities for K12 students and work on our upcoming products

Requirements:

• You are an avid programmer
• You have great grasp of fundamentals of JavaScript and ES modules, new ECMASCRIPT concepts
• You have experience in ReactJS web app development
• You are an exceptional problem solver, with attention to details.

Brownie Points:

• Good HTML and CSS skills
• Experience in React-Native app development
• Ability to work in small teams and wear multiple hats