Mega Walkin for Freshers in BPO Non Voice Process (Malar HR)

Develop and implement quality standards and quality control systems.

Monitor, measure, and analyze overall quality performance.

Inspect and test materials, equipment, processes, and finished products to ensure compliance with quality specifications.

Collaborate with operations managers to establish controls and implement process improvements.

Ensure workflows, processes, and products meet safety and regulatory requirements.

Investigate and troubleshoot product or production-related issues.

Develop and implement corrective actions and continuous improvement solutions.

Review and maintain codes, specifications, and quality-related documentation

Strong Lead Product Designer/ Sr product designer/ Product design manager Profile

Mandatory (Experience 1): Must have a minimum 6+ years of hands-on Product Design experience with product companies

Mandatory (Experience 2): Must have experience leading a team or mentoring junior designers (not a pure people manager)

Mandatory (Design Craft): Strong design craft with deep expertise in UX, interaction design, design systems, prototyping, problem-solving, and user-centered workflows. Should be able to individually assess and elevate design quality.

Mandatory (Collaboration): Proven ability to collaborate closely with Product, Engineering, Research, and cross-functional teams. Must have driven design-led projects, influenced product roadmap, and balanced short-term and long-term design priorities.

Mandatory (Portfolio): Portfolio or team-led work showing shipped, real-world product impact, improved user journeys, solved UX breakage, and scaled design quality across multiple products/features.

Mandatory (Company) - Well funded / Top Product Companies

Mandatory (Note): CTC is not flexible, ESOP can be based on candidate current compensation structure

Mandatory (Role): This is mix role (Team management + Hands-on)\

Job Title: Sr. Manager- Corporates

Location: Mumbai

Reports To: Sales Director

Job Summary:

This person will be responsible for identifying and securing business opportunities with top emerging companies and fetching business from mid-sized agencies by building its network. The role demands a highly connected individual who can leverage their strong network from the past to drive business growth.

Responsibilities:

• Client Acquisition by Lead Generation & Appointment Conversion:

o Leverage your strong industry network to identify and target potential clients

o Convert the meetings provided by Appointment Teams with decision-makers at top companies and mid-sized agencies to close the order and achieve the targets

o Actively pursue new business opportunities by presenting tailored media solutions that align with the client's marketing objectives.

• Client Transition & Engagement:

o Ensure a seamless transition from the initial meeting to ongoing client engagement, maintaining regular communication to foster strong, lasting relationships.

o Stay updated and have a deep understanding of market trends, competitor offerings, and client needs to continually refine your approach to client engagement.

o Position yourself as a trusted advisor by providing valuable insights and solutions that address the specific needs of each client. 

• Work closely with the Appointment Team, Data Mining Team, and other internal stakeholders to ensure a coordinated approach to client acquisition.

Skills, Qualifications & Exp:

• Education: Bachelor’s/ Master’s degree in Business, Marketing, or a related field. MBA preferred.

• 7-10 years of experience in business development, with a focus on media, TV, radio, or news sectors.

• Extensive network of contacts in the industry, with a proven ability to bring in new clients quickly.

• Strong negotiation, presentation, and communication skills.

• Ability to manage multiple accounts and drive revenue in a fast-paced environment.

What defines us:

The Organization was incorporated in 2018 and is led by IIM alumni. Despite being a Small team, the company is rapidly growing with each member contributing like an Entrepreneur to the company’s Success. The Organization operates through three main verticals:-

Digital Out Of Home (DOOH) Media – This segment focuses on sales of Contemporary Media Inventory such as Digital Screens installed in Malls, Airports, Café’s. Screenox holds exclusive rights for Media in over 20 Leading Malls in India, 6 Airports and Café Coffee Day Locations.

Content – The company specializes in creating Digital content tailored to various client needs. This includes TV commercials, Corporate Films, Short Story Films for Brands, and other contemporary digital content.

Digitech – This vertical is dedicated to Trading of Digital Screens and Digital Signages for Clients across various sectors, including retail and hospitality.

Experience Level: Intern

Job Description:

As a Customer Support Intern, you will be responsible for supporting users, addressing their queries, and contributing to the overall customer satisfaction. This is a hands-on opportunity to learn and grow in a fast-paced environment, focusing on developing your skills in customer service and support strategies.

Key Responsibilities:

Issue Resolution:

• Assist in responding to customer queries and concerns via email, chat, or phone.
• Escalate complex issues to senior team members and follow up until resolved.
• Document customer issues and solutions for reference.

Customer Assistance:

• Guide users on how to navigate the platform and resolve common issues.
• Provide proactive assistance to improve user experience.

Process Improvement Support:

• Assist in identifying common issues and suggest solutions to enhance support processes.
• Collect feedback from customers and share it with relevant teams.

Team Collaboration:

• Work closely with the customer support team to learn best practices and improve response quality.
• Coordinate with other departments to resolve cross-functional customer issues.

Qualifications:

• Pursuing or recently completed a Bachelor's degree in any field (preferred).
• Excellent communication skills (written and verbal).
• A positive attitude with a customer-first approach.
• Basic understanding of social media platforms and online communities is a plus.
• Strong problem-solving skills and the ability to work collaboratively.
• Willingness to learn and adapt to a dynamic work environment.

Perks of the Internship:

• Hands-on experience in customer service in the social media industry.
• Opportunity to work in a collaborative and innovative work environment.
• Certificate of Internship upon completion.
• Mentorship from experienced professionals.
• Opportunity for a full-time role based on performance.

How to Apply:

If you're eager to kickstart your career in customer support, submit your resume and a brief cover letter to mail I'd outlining your interest and how you can contribute to our team.

We look forward to welcoming a motivated and enthusiastic intern to our team!

Thanks & Regards,

Yamini Patel

HR Manager

• Should have Worked extensively on SAP developments including the Application Design and Document for Custom development, in end to end SAP Implementation.
• Preparation of Technical Spec and Unit Test documents .
• Hands on experience and extensive knowledge on RICEF (Reports , ALE/IDOC, BDC ,Userexit /Enhancements , Script )
• Extensively worked on Data Dictionary objects (tables, structures, data elements and domains)
• Basic Knowledge on ABAP Workflow .
• Knowledge on BADI , User Exits ,BDC recording.
• Performance workbench tools like Runtime Analysis and SQL trace.
• Having good exposure to functional areas like Sales Distribution (SD), Material Management (MM) .
• Should have good analytical skills and ability to quickly grasp customer requirements and convert them into Technical specifications

Strategy & Operations Manager – 2022 

JOB DESCRIPTION  

As a Strategy & Operations Manager you are expected to Work closely with CEO and help streamline Operations for the best way forward through Guidelines, Standards Automation etc (understanding the current state and future state why is critical), for & through 

Roles & Responsibilities:  

A strategic & org level role to define/streamline/standardize overall Org Operations in alignment with the current & future goals of the company, through, 

• Definition of Guidelines, Standard Operating Procedures etc. for all the operations/services in the company 
• Identification of the areas of automation of manual/repetitive tasks as a part of project management/delivery and working with the team in identifying and automating through the right tools & techniques (for ex – Team Management Matrix, Timesheets, Customer Status Dashboards etc.) 
• People & Management – for work, right utilization & upskilling 
• Continuous Reviews, Audits & Feedback ensure adherence  
• Use of the right tools & techniques for ease, reuse, scalability & management – across operations 
• Definition & Delivery of Org specific reports – team management, project dashboards, customer management etc. 
• Bringing in mature practices to the way we do business for the betterment. 
• Helping avoid waste and add value – in terms of work executed, value delivered to the customers 

To re-iterate, all the above to be in complete alignment with the Org – its goals, values, principles & culture. So, while the expectation is for you to define procedures & protocols – it cannot be a one size fits all approach. Our belief is Responsible Freedom. Structures/Governance are important, but not at the cost of flexibility. You should be able to strike the right balance. 

Scope in terms of functions/departments:  

• All the functions around the Business that we are in (Consulting, Technology), from an Operations perspective 
• Training & Development 

Team you will be working with:  

• CEO & Org Maturity Team 
• Org Performance & Customer Delivery Team 
• Project Managers 

Experience/Qualifications 

• Insurance Technology space, with experience in the role, as per Job Profile (preferable: P&C/General Insurance and related Technologies) would be ideal for the role. Alternatively, experience in FinTech or BFSI is expected 
• Minimum of 5 to 6 years – Our focus is not on the number of years of experience, but the passion/aggression to help support in building scalable business through the right Operations 
• B Tech with MBA from Premier Institutes preferable 
• Experience in tech project implementations – in the capacity of operations manager 

ABOUT MANOMAY  

Manomay is a Global IT Consulting & InsurTech Firm with an exclusive focus on the Insurance industry. With business technology alignment as the key emphasis, we work with multiple insurance companies both on Consulting (Strategic/Management/Implementation/ Measurement) and Technology (InsurTech Products and Custom Specific Solution Development). Our Customer Base is spread across USA and Caribbean Islands (Bermuda, Cayman Islands, Barbados, Bahamas, and Jamaica).   

Whether it is Consulting or Software Development, our focus is to help Insurance Companies solve those “unsolved” problems, that are not yet comprehensively addressed in the current realm of Company and the Market. These span across legacy technology, rip & replace challenges, indecisiveness about enterprise IT, changing customer expectations & positioning, changing market dynamics, people & process challenges, integrations & associations etc.   

Our Technology Stack is of latest order using a combination of the new gen technologies AI, ML, RPA, Digitization & Analytics etc. developed off Python and its frameworks (primarily) + other web frameworks like Angular and Node JS etc.   

Greetings from CloudTrains Technologies!

CloudTrains is a digital product agency that designs & builds new-age technology helping Fortune 500 companies & next-generation start-ups to drive growth & build the future of digital inventions. We are a highly curated team of 500+ certified developers, outside-of-the-box thinkers, lean product-first methodology, and an obsession with making game-changing mobile-based products.

As one of the largest mobile app development companies in the world, we have handled over 900+ complex projects of various brands like Tech Mahindra, HCL, Freshmenu, Cobone, Unnati Silks where we worked on mobile apps, IoT, Wearables, Blockchain, AR/VR, cloud integration, cross-platform, on-demand, enterprise mobility, web, mCommerce and alike.

Job brief :

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be at the front of the company and will have the liberty to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth by boosting sales and creating strong bonds with clients.

Responsibilities :

- Increasing the value of current customers while attracting new ones.

- Develop a growth strategy focused both on financial gain and customer satisfaction.

- Identifies trendsetter ideas by researching industry and related events, publications, and announcements.

- Keep records of sales, revenue, invoices etc.

- Managing and retaining relationships with existing clients.

- Account Management for both B2B and B2C clients.

Requirements:

- Proven working experience of 1 year as a business development manager, sales executive or a relevant role in the IT Service Industry.

- Proven sales track record

- Experience in customer support is a plus

- Proficiency in MS Office.

- Proficiency in English

- Market knowledge

- Communication and negotiation skills

- Ability to build rapport

Why CloudTrains Technologies?

- Hackathons and Tech Talks

- Free Workshops

- Free Breakfast

- All Hands Parties

- Activity and Fun Zones

- Mentorship and Guidance

• Bridging the gap between end-users and business team
• Gap Analysis for the entire process life cycle to streamline the TAT
• Data Analysis for the marketing campaigns, loan disbursement and ad-hoc search engine optimization lead management
• Liasioning with the customer service team to help resolve any borrower queries
• Working with Inside Sales, Customer Service, and Operations Teams to facilitate a smooth working between the stakeholders in all modes of communication

Desired Candidate Profile

• Graduation from Tier- 1/Tier- 2 institute
• 1.5 to 2 years of experience in a multi-stakeholder environment building relationships with internal and external stakeholders in fin-techs, banking, or broader financial services
• Experience in data analysis (Dashboards)
• Good problem articulation & problem-solving skills
• Advanced knowledge in MS Excel and PowerPoint
• Good presentation and communications skill    

Must have:

• Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.
• Familiarity with JavaScript frameworks such as Angular JS, React, and Amber.
• Strong proficiency in JavaScript, object model, DOM manipulation and event handlers, data structures, algorithms, JSX, and Babel 
• Complete understanding of ReactJS and its main fundamentals like JSX, Virtual DOM, component lifecycle, etc. 
• Preceding experience with ReactJS workflows like Redux, Create React App, data structure libraries

• Strong understanding of Javascript, ReactJS, HTML, CSS, Ruby and Ruby on Rails 
• Strong understanding of scalable, modular, open and robust application / database architecture. 
• Strong analytical, problem solving skills for ambiguous high level business / technical issues
• Familiarity with concepts of MVC, ORM, and RESTful
• Understanding of fundamental design principles behind a scalable application 
• Able to create database schemas that represent and support business processes
• Hands on Experience with relational databases Postgresql and MySQL
• Solid understanding of object-oriented programming 
• Proficient in writing unit and functional tests with RSpec, Capybara
• Familiarity with Couchbase and ElasticSearch (NoSQL DB)
• Able to implement automated testing platforms and unit tests with RSpec
• Proficient understanding of code versioning tools (e.g. Git)
• Familiarity with development aiding tools (such as Bower, Bundler, Rake, etc)
• Familiarity with continuous integration/continuous development (CI/CD) tools and methodologies
• Proficient in verbal and written communication.
• Experience in debugging system performance issues and creating long term solutions for the same would be an added benefit.