DevSecops- Information Security Architect

CA Candidates are not applicable for this role.

2. Need candidate from Tier 1 and Tier 2 colleges only.

3. 2–3 years of hands-on experience in Financial Analysis / FP&A

4. Strong proficiency in Financial Modelling, forecasting, budgeting, and variance analysis

5. Experience preparing financial reports, presentations, and management dashboards with Advance Excel skills.

6. Strong attention to detail with high accuracy in analysis and reporting

7. Strong problem-solving skills and ability to recommend practical solutions on different Scenarios.

8. Candidate should be good in Cost Management

Strong customer success manager , key account manager profiles

Mandatory (Experience 1): Must have 6+ years of hands-on experience in Account Management managing existing enterprise/Mid-Market clients

Mandatory (Experience 2): Must have proven experience in Revenue Ownership including renewals, retention, upsell, cross-sell, and expansion within assigned accounts

Mandatory (Experience 3): Must have experience managing CXO / Senior Stakeholder relationships, running QBRs, governance meetings, and strategic conversations

Mandatory (Experience 4): Must have experience handling enterprise commercials, contract renewals, pricing discussions, and negotiation ownership

Mandatory (Experience 5): Must have experience working on CRM platforms like Salesforce / HubSpot / Zoho for account planning, forecasting, and stakeholder mapping

Mandatory Experience (6): Prior experience working in the Rewards, Loyalty, or Incentives space.

Mandatory (Company): B2B SaaS Product companies

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity:

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction:

• Deliver a positive, empathetic, and solution-oriented experience on every interaction.
• Maintain high CSAT scores by setting correct expectations and closing issues completely.
• Ensure customers clearly understand the resolution provided before closing tickets.

3. Ownership & Accountability:

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at first touch wherever possible.
• Proactively follow up on pending cases and ensure closure within SLA.
• Escalate only when required, with complete context and documentation.

4. Revenue Signals, Cross-sell & Proactiveness:

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on customer needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene:

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely updates in CRM for all tickets and interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Skills & Competencies:

Must-Have Skills:

• Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
• Customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chat, and tickets.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts, including weekends if required.

Good-to-Have:

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support.
• Basic understanding of CRM or cloud communication platforms.

Behavioural Expectations:

• Ownership-driven: sees problems through to closure.
• Process-oriented but customer-centric.
• Comfortable working with targets, SLAs, and scorecards.
• Open to feedback, coaching, and continuous improvement.
• Team player who collaborates well with TLs and Account Managers.

Job Title: Business Development Manager / Executive – Blockchain & Web3

Location: Sector 18, Noida (Onsite)

Working Days: 6 Days (Saturday WFH)

Experience: 3+ Years

Industry: Blockchain / Web3 / Emerging Technologies

About the Company

We are a forward-thinking blockchain solutions organization focused on driving digital transformation through decentralized technologies. We collaborate with startups, enterprises, and investors to design and implement blockchain-powered solutions that unlock new opportunities in the digital economy.

Role Overview

We are seeking a passionate and dynamic Business Development Manager / Executive who understands the evolving landscape of Blockchain, Web3, and Crypto technologies. The ideal candidate will be responsible for expanding the client base, forging strategic partnerships, and positioning the company as a leader in blockchain-driven financial innovation.

Key Responsibilities

• Identify, develop, and convert new business opportunities within the Blockchain / Web3 / Crypto ecosystem.
• Build and nurture strong, long-term relationships with clients, investors, startups, and enterprise partners.
• Collaborate with internal technical and marketing teams to align business strategies with client needs.
• Lead client meetings, presentations, and pitches to showcase blockchain-based products and investment solutions.
• Monitor industry trends, competitor offerings, and regulatory updates to identify new growth avenues.
• Drive revenue growth through new client acquisition and partnership development.
• Represent the company at blockchain conferences, Web3 summits, and online communities.

Required Skills & Qualifications

• 3+ years of experience in Business Development / Sales within Blockchain, Web3, FinTech, or SaaS domains.
• Strong understanding of blockchain fundamentals — DeFi, NFTs, Smart Contracts, Layer 1/Layer 2 protocols, and crypto investment products.
• Proven track record of closing high-value deals and achieving sales targets.
• Excellent communication, negotiation, and relationship management skills.
• Comfortable working in a dynamic, fast-paced blockchain startup environment.
• Proficiency in using CRM tools and digital outreach strategies.

Good to Have

• Experience engaging with international blockchain clients or investor communities.
• Existing professional network within the Web3 / Crypto ecosystem.
• Awareness of blockchain compliance, tokenomics, or DeFi models.

Job Summary:

We are seeking a motivated and skilled Founding Engineer to join our innovative team in Mumbai. This role offers a unique opportunity to help shape our technology and product direction, leveraging your expertise in full-stack development using React.js, Node.js, and MySQL.

Key Responsibilities:

• Design and implement user-friendly frontend applications using React to enhance user experience.
• Develop robust server-side applications and APIs with Node.js to support our business logic and data processing needs.
• Manage and optimize MySQL databases, ensuring data integrity and performance while querying and updating data.
• Collaborate closely with cross-functional teams including product management and UX/UI to deliver cohesive product features.
• Participate in code reviews and ensure adherence to best practices in software development, maintaining high-quality code.
• Assist in troubleshooting and debugging issues across the stack, ensuring a smooth operation of our applications.
• Contribute to the architecture and roadmap of our technology platform, helping to define future iterations based on user feedback.

Requirements:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 1 to 4 years of experience in full-stack development with a focus on React.js, Node.js, and MySQL.
• Strong understanding of web technologies, including HTML, CSS, and JavaScript frameworks.
• Proficient in database management and design, particularly in MySQL.
• Excellent problem-solving skills and the ability to work in a fast-paced startup environment.
• Demonstrated ability to work collaboratively in a team and communicate technical concepts clearly.
• Passion for building innovative and scalable applications that meet user needs.

Job responsibilities

• Performs development, deployment, administration, management, configuration, testing, and integration tasks related to the cloud security platforms.
• Develops automated security and compliance capabilities in support of DevOps processes in a large-scale computing environment for the storage program within the firm.
• Champions a DevOps security model so that security is automated and elastic across all platforms and cultivate a cloud first mindset in transitioning workloads.
• Leverages DevOps tools to build, harden, maintain, and instrument a comprehensive security orchestration platform for infrastructure as code.
• Provides support to drive the maturity of the Cybersecurity software development lifecycle and develop & improve the quality of technical engineering documentation.
• Makes decisions of a global, strategic nature by analyzing complex data systems and incorporating knowledge of other lines of business & JPMC standards.
• Provides quality control of engineering deliverables, technical consultation to product management and technical interface between development and operations teams.

Required qualifications, capabilities, and skills

• Formal training or certification on Security engineering and 3+ years applied experience
• Proficiency in programming languages like Python or Java with strong coding skills
• Understanding of one or more Public Cloud platforms( AWS/ GCP/ Azure)
• Experience with highly scalable systems, release management, software configuration, design, development, and implementation is required
• Ability to analyzing complex data systems – failure analysis / root cause analysis, developing, improving, and maintaining technical engineering documentation

Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products, and services - or new ways of reaching existing markets.

Seek out the appropriate contact in an organization.

Generate leads and cold-call prospective customers.

Meet with customers/clients face to face or over the phone.

Foster and develop relationships with customers/clients.

Understand the needs of your customers and be able to respond effectively with a plan of how to meet these.

Think strategically - seeing the bigger picture and setting aims and objectives to develop and improve the business.

Work strategically - carrying out necessary planning to implement operational changes.

Have a good understanding of the business’s products or services and be able to advise others about them.

Ensure staff are on board throughout the organization, and understand the need for change and what is required of them.

Discuss promotional strategy and activities with the marketing department.

Liaise with the finance team, warehousing, and logistics departments as appropriate.

Seek ways of improving the way the business operates.

Attend seminars, conferences, and events where appropriate.

Keep abreast of trends and changes in the business world.

As Conviva is expanding, we are building products providing deep insights into end-user experience for our customers.

Platform and TLB Team

The vision for the TLB team is to build data processing software that works on terabytes of streaming data in real-time. Engineer the next-gen Spark-like system for in-memory computation of large time-series datasets – both Spark-like backend infra and library-based programming model. Build a horizontally and vertically scalable system that analyses trillions of events per day within sub-second latencies. Utilize the latest and greatest big data technologies to build solutions for use cases across multiple verticals. Lead technology innovation and advancement that will have a big business impact for years to come. Be part of a worldwide team building software using the latest technologies and the best of software development tools and processes.

What You’ll Do

This is an individual contributor position. Expectations will be on the below lines:

• Design, build and maintain the stream processing, and time-series analysis system which is at the heart of Conviva’s products
• Responsible for the architecture of the Conviva platform
• Build features, enhancements, new services, and bug fixing in Scala and Java on a Jenkins-based pipeline to be deployed as Docker containers on Kubernetes
• Own the entire lifecycle of your microservice including early specs, design, technology choice, development, unit-testing, integration-testing, documentation, deployment, troubleshooting, enhancements, etc.
• Lead a team to develop a feature or parts of a product
• Adhere to the Agile model of software development to plan, estimate, and ship per business priority

What you need to succeed

• 5+ years of work experience in software development of data processing products.
• Engineering degree in software or equivalent from a premier institute.
• Excellent knowledge of fundamentals of Computer Science like algorithms and data structures. Hands-on with functional programming and know-how of its concepts
• Excellent programming and debugging skills on the JVM. Proficient in writing code in Scala/Java/Rust/Haskell/Erlang that is reliable, maintainable, secure, and performant
• Experience with big data technologies like Spark, Flink, Kafka, Druid, HDFS, etc.
• Deep understanding of distributed systems concepts and scalability challenges including multi-threading, concurrency, sharding, partitioning, etc.
• Experience/knowledge of Akka/Lagom framework and/or stream processing technologies like RxJava or Project Reactor will be a big plus. Knowledge of design patterns like event-streaming, CQRS and DDD to build large microservice architectures will be a big plus
• Excellent communication skills. Willingness to work under pressure. Hunger to learn and succeed. Comfortable with ambiguity. Comfortable with complexity

Underpinning the Conviva platform is a rich history of innovation. More than 60 patents represent award-winning technologies and standards, including first-of-its kind-innovations like time-state analytics and AI-automated data modeling, that surfaces actionable insights. By understanding real-world human experiences and having the ability to act within seconds of observation, our customers can solve business-critical issues and focus on growing their business ahead of the competition. Examples of the brands Conviva has helped fuel streaming growth for include: DAZN, Disney+, HBO, Hulu, NBCUniversal, Paramount+, Peacock, Sky, Sling TV, Univision and Warner Bros Discovery.  

Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com. Join us to help extend our leadership position in big data streaming analytics to new audiences and markets! 

Rajasthan Studio is looking for young and bright minds for its upcoming innovative, never-experienced-before app platform for virtual art experiences.

We are looking for programmers with problem-solving skills and critical thinking abilities for the position of Back End developer. Back End developers are responsible for creating a bridge between customers and business logic, optimizing applications for maximum efficiency, creating dashboards for internal teams, and maintaining brand consistency across the application, among other duties.

Backend Web Developers are responsible for managing the interchange of data between the server and the users. The role's primary focus will be the development of all server-side logic, definition, and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. A basic understanding of front-end technologies is necessary as well.

Responsibilities -

• Creating RESTful API/GraphQL to be consumed by Flutter developers
• Building reusable code and libraries for future use
• Optimization of the application for maximum speed and scalability
• Implementation of security and data protection
• Design and implementation of data storage solutions
• Participate in the entire application lifecycle, focusing on coding and debugging
• Write clean code to develop functional web applications
• Troubleshoot and debug applications
• Provide training and support to internal teams

Skill & Qualifications -

• Basic understanding of front-end technologies and platforms, such as JavaScript, HTML5, and CSS3
• Understanding accessibility and security compliances
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Management of hosting environment, including database administration and scaling an application to support load changes
• Data migration, transformation, and scripting
• Setup and administration of backups
• Outputting data in different formats
• Understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform
• Creating database schemas that represent and support business processes
• Implementing automated testing platforms and unit tests
• Proficient understanding of code versioning tools, such as Git
• Proficient understanding of OWASP security principles
• Understanding of “session management” in a distributed server environment
• Knowledge of Yii framework - version 2 (preferred)

Interview Kickstart is one of the leading platforms helping Software Engineers prepare for tough technical interviews. Over the last 5 years we have helped over 3000 engineers Nail the toughest technical interviews on the planet. We are successful, profitable, and have a vision of building the world's largest Career Upleveling platform. 

We are looking for top-notch, motivated engineers to come join our growing team at IK. 

Who you are

• You have 2 - 7 years experience. 
• You love the buzz of a highly productive and fast moving team. 
• You have a github profile that you want to show off. 
• You love coding and look forward to taking on complex, abstract features. 
• You don't care about front end, backend kinda titles. You like working anywhere in the "stack". 
• You are looking to grow fast with a company that's on a rapid growth path.

What will excite us

• Previous startup experience or experience being part of early teams.
• Experience with the Django & Python universe. 
• Experience with both Relational and NoSQL DBs. 
• Competitive Programming experience. 
• A keen desire to problem solve, brainstorm and debate during the interview. 

What will excite you

• Complete ownership
• Experiment, fail and learn.
• High pedigree, high caliber team. 
• Contribute to every area of our business. Have a real impact with your work. 
• Top of the line compensation.

Our interview process is designed to help you show the best version of yourself. Once your candidature is finalized, we'll send you a short video explaining the interview process.

Look forward to speaking with you soon!