DevSecops- Information Security Architect

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

We are looking for a Content Creator Intern who can ideate, shoot, and edit engaging social media content. If you understand trends, love creating reels, and are comfortable managing shoots — this role is for you.

You will work closely with the marketing and creator team to produce high-impact content for Instagram, YouTube Shorts, and other platforms.

Key Responsibilities

• Plan and execute engaging short-form video content (Reels, Shorts, BTS)
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• Shoot videos (mobile & basic camera handling) for social media campaigns
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• Assist in scripting, storyboarding, and content ideation
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• Edit videos using tools like CapCut, VN, InShot, or Adobe Premiere Pro
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• Coordinate with creators and internal teams during shoots
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• Stay updated with viral trends and adapt them to Tamasha.live’s brand voice
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• Support content calendar planning and execution
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Requirements

• Pursuing or recently completed a degree in Media, Marketing, Mass Communication, or related field
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• Strong interest in social media trends and digital content
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• Comfortable handling on-ground shoots in Bangalore
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• Basic knowledge of video editing tools
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• Creative mindset with good communication skills
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• Ability to work in a fast-paced startup environment
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Good to Have

• Experience managing Instagram or YouTube pages
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• Basic graphic design skills (Canva, Photoshop, etc.)
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• Understanding of influencer/creator ecosystem
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• Portfolio of reels or short-form videos
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What You’ll Gain

• Hands-on experience in a fast-growing digital entertainment platform
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• Exposure to creator marketing & live social ecosystem
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• Real-time campaign execution experience
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• Strong portfolio-building opportunities
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If you love being behind the camera, spotting trends before they go viral, and creating content that grabs attention — we’d love to meet you!

SR. PHP Developer

Experience: 4+ Years

Location : Ahmedabad - WFO 

JOB DESCRIPTION

Position Requirements:

• Strong experience in Back-End Web Development, Object-Oriented Programming (OOP).
• Must have 4+ years of experience in Laravel, CodeIgniter, or other MVC frameworks
• Should have knowledge of Agile Process & Knowledge of Web Application Security concepts.
• Database experience of at least one of the following: PostgreSQL or MySQL.
• Must have experience of Laravel Queue Jobs, Seeders, Migration and factory files, Service Providers.
• Should have Experience of creating schedules and artisan commands in Laravel.
• Should be very strong with Object Oriented concepts, design and architecture.
• Basic Database conceptual knowledge such as DDL, DML and their usages.
• Knowledge of Ecommerce, payment gateway, Webhooks & API integration.
• Identify and correct bottlenecks and fix bugs
• Experience with Google Map API, Firebase API, and AWS is plus.
• Proficient understanding of code versioning tools (such as Git, Bitbucket)
• Experience with agentic coding workflows using tools like Claude Code, Cursor, or similar AI-assisted development environments is a plus.

• Strong B2B Product Manager Profiles
• Mandatory (Experience 1) - Must have 4+ years of experience with 2+ years as a Product Manager
• Mandatory (Experience 2) - Must have experience working in early-stage products (with early stage startups or in big startups/companies driving 0-to-1 product development and building MVPs)
• Mandatory (Experience 3) - Must have hands-on experience in writing PRDs, BRDs, user stories, and maintaining product documentation for cross-functional teams.
• Mandatory (Company) - Product companies only (B2B preferred)

Preferred

• Preferred (Experience) – Prior experience as a developer or tech role is a plus

We are looking for talented 2D Animation Designers to create engaging and high-quality training videos. The ideal candidates should have strong skills in animation, motion graphics, and visual storytelling, with experience in developing instructional or educational content. You will be responsible for designing and animating videos that simplify complex topics, ensuring clarity and engagement. Proficiency in tools like Adobe After Effects, Illustrator, and Photoshop is required, along with a good understanding of storyboarding, character animation, and typography. If you are creative, detail-oriented, and passionate about producing impactful training content, we’d love to hear from you!

We are looking "Associate" for Reputed Client @ Chennai Permanent Role.

Experience: 0 - 2 Yrs

Responsibilities:

• Handle up to two (2) Chat concurrent chats or one voice interaction(s) in an efficient or effective manner.

• Provide friendly and efficient service via chat or voice support to our customers regarding 

  - Order Status Queries

  - Promotional Assistance

  - Product Information

  - Site & App Navigation & Troubleshooting

  - Problem with Orders Received Queries

• Maintain a strong customer service focus – “Active communication” skills with ability to empathize with the customer and prioritize customer needs.

• Accurately log all handled chats and calls in the appropriate tools, as outlined in our case management process.

• Consistently achieve metric goals proactively and independently with minimal direction and support.

• Stay up to date with and follow on-going process, product, and policy changes.

• Ensure the privacy and security of Client and Sutherland information

• Build a culture of open and honest communication by offering and being open to receiving feedback.

• Promote the culture, values, and mission of Shutterfly and Sutherland and act as a messenger to brand and community.

Requirements:

• Excellent command of the English Language and communication skills

• Ability to type 35-40 words per minute

• Competently multi-task in a fast-paced environment

• Enjoys challenging learning experiences, views failures as a learning opportunity, flourishes in unfamiliar territory, and is a relentless learner.

• Ability to actively listen, understand and summarize with clarity and simplicity.

• Ability to build rapport and relate well to diverse global customers. Use tact to mediate high-tension situations.

• Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays, as our customers need us. Shifts may include evening or early morning hours.

• Ability to handle conflict, maintain composure, and be a settling influence in stressful situations.

• Genuinely care about people and are eager and ready to help under any circumstances.

• Can communicate with clarity, style, compassion, and purpose.

• Technical aptitude and the ability to pick up new technology quickly. 

Location: - Hyderabad / Mumbai/ Delhi

Job Description

• Identify and establish new channel partners for tie-ups, schedule meetings with potential partners, and onboard them. Managing and nurturing the relationships with KC’s existing channel partners to ensure business volume growth.
• Drive cross-selling of products like forex, accommodation, insurance etc.
• Training the counsellors or the staff of the channel partners regarding product knowledge & development.
• Build capability & awareness programs for channel partners to ensure Education Loan (ELAN) products & offering have a high recall.
• Regularly visit channel partners to ensure sufficient lead generation and address any concerns or issues.
• Take accountability for channel partners management, ensuring timely resolution of complaints with no escalations.
• Collaborate with internal team to streamline processes and ensure smooth loan sanctioning & disbursal. Keep abreast of industry best practices and continuously upgrade knowledge and skills related to education loan products, lending practices, and regulatory requirements.
• Liaison with Banks for Students Education Loan cases.

Deliverables: –

• Meet assigned targets of sanctions & disbursements, for profitable sales volume and strategic objectives in assigned zone.
• Increase the no. of active channel partners working for Education Loan (ELAN).
• Relationship Management with Banks / Financial Institutions / students.
• Conduct monthly reviews for the partners to identify strengths and weaknesses and to evaluate operational effectiveness.
• To ensure regular product & leads update to channel partners.
• To ensure the disbursements achievement in the assigned zone on monthly basis.
• Participation in channel and other events to create visibility and generate business.

Job requirements

• Graduation /MBA. – Preferably above 60% in 10th, 12th & Bachelors. Should not be a graduate in Arts. Should not have any gaps in education and experience.
• Candidate with at least 4-6 years of Sales /Channel handling experience from NBFC or Banking.
• Work Location –Hyderabad/Mumbai/Delhi, must have been born and brought up in respective regions.
• Must know regional language.
• Candidate’s Age ideally to be between 27-32 years.

• Candidate Should have 5+ Years Of Experience in Core Java
• You will need strong development skills to work on and improve our Scala-based services, and be able to work together with senior teammates to create appropriate architectural design and ensure all aspects are appropriate to meet the business need.
• Excellent Functional Design and Functional Programming skills (more than 2 years of business experience in Scala and Java projects, respectively)
• Core skills in key supporting technologies and/or frameworks such as Play (AKKA) / Lagom
• Proven experience working in teams in the successful delivery of complex, performant and high quality products
• Excellent spoken and written communication skills
• Experience of SaaS (Software as a Service) environments
• Exposure to RESTful web APIs and a service oriented architecture
• Experience in Linux environments, Shell scripting etc
• Working with XML and JSON including parsing, asserting / matching and extracting
• Experience with Continuous Integration environments and build tools, including Terraform, Jenkins, Maven, Gradle and Ant
• Experience with messaging systems such as Apache Kafka, Amazon Kinesis, Amazon SQS and Rabbit MQ
• Experience working on Live platform SDKs such as Twilio, AWS Elemental

About Mudrantar Solutions Private Limited 

Mudrantar Solutions Pvt. Ltd. Is wholly owned subsidiary of US based startup Mudrantar Corporation. Mudrantar is a well-funded startup focused on disruptive changes in the Accounting Software for Small, Medium as well as large businesses in India. Our state-of-the-art OCR + Machine Learning technology allows customers to simply take photo and our software does the rest of the heavy lifting. Our strategy for Small and Medium businesses is realized through freely available mobile app. We also work for automation of Accounts Payable for large corporations through our channel partners in India. 

Full Stack JavaScript Developer Position 

We are looking for an expert Full Stack JavaScript developer who is highly skilled with Vue.js. Your primary focus will be developing user-facing web applications and components. You’ll implement them with the Vue.js framework, following generally accepted practices and workflows. You will ensure that you produce robust, secure, modular, and maintainable code. You will coordinate with other team members, including back-end developers and UX/UI designers. Your commitment to team collaboration, perfect communication, and a quality product is crucial. 

Position 

• Full time employment  

Key Responsibilities  

• Front end UI/UX technologies such as tailwinds, vuex router and similar
• Developing user-facing applications using NodeJS (HapiJS, ExpressJS ), Vue.js 
• Building modular and reusable components and libraries 
• Optimizing your application for performance 
• Implementing automated testing integrated into development and maintenance workflows 
• Staying up to date with all recent developments in the JavaScript
• Keeping an eye on security updates and issues reported and all project dependencies
• Proposing any upgrades and updates necessary for keeping up with modern security and development best practices

Skills   

• Highly proficient with the JavaScript language and its modern ES6+ syntax and features 
• Highly proficient with backend frameworks like HapiJS, ExpressJS  
• Highly proficient with Vue.js framework and its core principles such as components, reactivity, and the virtual DOM 
• Familiarity with the Vue.js ecosystem, including Vue CLI, Vuex, Vue Router, and NuxtJS 
• Good understanding of HTML5 and CSS3
• Understanding of server-side rendering and its benefits and use cases 
• Knowledge of functional programming and object-oriented programming paradigms 
• Ability to write efficient, secure, well-documented, and clean JavaScript code 
• Familiarity with automated JavaScript testing, specifically testing frameworks such as Jest or Mocha 
• Proficiency with modern development tools, like BitBucket, Babel, Webpack, and Git 
• Working knowledge of one or more of the following: NodeJS, Angular, ReactJS 
• Experience with both consuming and designing RESTful APIs 
• Relevant technical certifications a plus. 
   

Qualifications 

• Bachelor's Degree and/or equivalent Computer Science course 
• 2-4 years programming experience 
• Demonstrable track record of projects, applications 
• Strong written and verbal communication skills