Job Title: International Ticketing Agent
Location: Kolkata
Experience: 2-5 years
About the Role:
We are seeking a detail-oriented and customer-focused International Ticketing Agent to join our travel operations team. The ideal candidate will have hands-on experience with global airline bookings, fare calculations, and GDS systems (such as Amadeus, Galileo, or Sabre). You will be responsible for handling international ticketing, reissuances, cancellations, and providing top-tier customer service to our clients.
Key responsibilities:
· Manage international flight bookings for clients, including ticket issuance, reissuance, cancellations, and refunds.
· Verify itineraries, fare rules, and taxes to ensure accurate and cost-effective ticketing.
· Handle travel-related queries and provide solutions via email, phone, and chat in a professional manner.
· Ensure compliance with airline policies, visa requirements, and travel regulations.
· Maintain updated records of bookings, transactions, and communications.
Requirements:
· Minimum 1–3 years of experience in international ticketing.
· Proficiency in at least one GDS system (Amadeus, Galileo, or Sabre).
· Strong knowledge of international routes, airline fare structures, and travel policies.
· Excellent communication skills (verbal & written).
· Ability to handle high-pressure situations and resolve issues efficiently.
· Attention to detail and a proactive problem-solving attitude.
· Flexibility to work in shifts if required.
Shift timing:
· Morning Shift: 10:30 am – 7 pm
6 days working (Monday – Saturday)
Shubham Vishwakarma
Full Stack Developer - Averlon
About Drivado Transfers Private Limited
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Location: Sector 55, Gurugram (On-site, 5 days working)
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon