Category Head - Event Ancillary Services

ROLES AND RESPONSIBILITIES:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustling experience in a high growth internet startup/ technology company. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

IDEAL CANDIDATE:

• 2-5 years of experience on the internet/technology industry (mandatory)
• B.E / B.Tech (IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

PERKS, BENEFITS AND WORK CULTURE:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off sites & Celebrations

BEYOND WORK:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

Experience with load testing and profiling tools such as Java Selenium, Cucumber & postman.  

∙Hands on Experience in Rest Assured & API Testing  

∙Work with various development teams to ensure SLA of their core APIs are tracked and maintained release 

over release. 

∙Proficiency in building performance analysis tools, custom dashboards and framework development using 

open-source tools. 

∙Metrics analysis for continuous performance improvement. 

∙Developing and maintaining test design, test plan documents and interface specifications​. 

∙Experience in working on projects with AGILE/SCRUM methodology. 

∙Good understanding of Performance test Design and experience in preparing Test Plan and effort estimation 

∙Monitoring of various server resources like DB connection pools, Threads, JMS queues/topics/modules etc. 

∙Write scripts to automate test various services and scenarios. 

Responsibilities:

·       Conduct keyword research to identify high-volume, relevant keywords that align with our business goals.

·       Optimize website content (including title tags, meta descriptions, headings, and body copy) for target keywords and search engine algorithms.

·       Perform technical SEO audits to identify and fix website issues that are hindering search engine ranking.

·       Build high-quality backlinks to our website through strategic outreach and content marketing initiatives.

·       Monitor website traffic and analyze key SEO metrics using Google Search Console and Google Analytics.

·       Stay up-to-date on the latest SEO trends and algorithm updates.

·       Generate reports and present SEO findings and recommendations to stakeholders.

·       Collaborate with content creators, web developers, and marketing teams to ensure a holistic SEO approach.

Qualifications:

·    2+ years of experience in SEO

·     Proven track record of success in increasing website traffic and organic search rankings

·    Strong understanding of on-page SEO, off-page SEO, and technical SEO best practices

·    Experience with keyword research tools (e.g., SEMrush, Ahrefs)

·    Proficiency in Google Search Console and Google Analytics

·    Excellent analytical and problem-solving skills

·    Strong written and verbal communication skills

·    Ability to work independently and manage multiple projects simultaneously

Promote Medical Products: Conduct regular visits to clinics, hospitals, and healthcare facilities to promote our products and educate healthcare professionals about their benefits.

Sales Achievement: Meet or exceed sales targets by developing strategies to attract new clients and retain existing ones.

Product Knowledge: Stay updated on product features, competitive positioning, and the latest industry trends to provide accurate information and address customer inquiries effectively.

Customer Relationship Management: Build strong relationships with doctors, pharmacists, and other key stakeholders to increase brand visibility and foster loyalty.

Reporting: Keep detailed records of daily activities, including client interactions, sales, and any issues encountered, and provide regular feedback to the management team.

More than 3 years of experience with C# and .Net development, .net 4.5, Asp.Net MVC, Angular. .net Core.  

Must have strong knowledge of Object-Oriented Programming (OOP)

Must have work experience with Angular, React

Working experience on Webservices, WebAPI, and REST are most preferred

Must have basic knowledge of SQL Server database with SQL query designing, procedure, functions, indexing, and triggers designing.

Strong analytical skills and problem-solving aptitude(Desirable)

Knowledge on HTML, HTML5, CSS, BootStrap, XML, JavaScript, JQuery is most preferred

Experience in working with source code repositories like TFS, GIT, Azure, etc

Experience in code release, merge, and conflict resolution

Experience in web publishing with IIS and Azure web Applications.

Job Description

Drupal Developer will develop web applications and workflows using Drupal. The person would understand the business needs of the customers and is expected to write good quality software. The person would be familiar with best practices in development and coding.

Responsibilities: 

• Write good quality software that complies with Drupal Coding Standards.
• Understand client’s business needs and develop a software solution with necessary validations
• Attend client calls, demonstrations to the client.
• provide assistance, guidance, and support to other developers when necessary. Review codes of peers
• Maintain appropriate documentation with code.
• Undertake quality assurance and testing for functionalities developed.
• Should be strong in developing custom modules and overriding concepts.
• Should be familiar with Drupal coding standards and best practices.
• Should have good hands-on experience with HTML/CSS/JavaScript.
• Should have a fair understanding of building Drupal themes and working with templates.
• Should be well-versed with the deployment process – GIT, SVN, etc.

Communication Responsibilities:

• Deliver engaging, informative, and well-organized presentations.
• Resolves and/or escalates issues in a timely fashion.

Other Responsibilities:

• Disseminate technology best practices.
• Work with Tech leads to the adoption of new technologies within our technology practice

Requirements, Skills, Qualifications:

• Must have 3+ years of PHP or other significant programming experience.
• Good understanding of MY SQL and relational databases.
• Expertise in PHP development and Drupal.
• Expertise in JavaScript and mainstream JavaScript libraries such as JQuery and working knowledge of Ajax.
• Good understanding of web technologies and HTTP. Good Linux skills HTML and CSS skills commensurate with years of experience.
• Git knowledge/ version control knowledge and skills.
• Contribution to the open-source community
• Experience in Drupal8 of 2+ years.
• Good with RDBMS & writing custom SQL, Drupal API experience
• Must have PHP, JavaScript, AJAX, HTML and CSS experience
• Should be able to code as per Drupal standard coding
• Should be well versed with implementation and configuration of most commonly used modules
• Experience with CSS Frameworks such as Twitter Bootstrap.
• Should have a total experience between 2-5 years (mostly in Drupal)
• Strong experience in Drupal 7 & 8.
• Should have strong web knowledge in terms of developed Secured and High-Performance websites.
• Should be strong in Drupal 8.x, configuring control modules.
• Should have strong knowledge of Domain Access, Panels, NodeQueue, Context.
• Experience with a Multisite environment would be a plus.

What are we looking for?

A passionate backend developer Node.js specifically.

Who Should apply?

Apply only If you

● Think you are atleast 8 on 10 in Node.js

● And have been coding in Node.js for 3+ years

● Are super enthusiastic about building something that adds immense value to the lives of atleast 10Mn people

● Have built things single handedly

● Have immense hunger to learn, grow and prove yourself

Shortlisting Criteria

You will have to do a coding test.

We respect your time and are in no way doubting your skills, but that’s how you would like to hire someone in your team, right?

Why work with us?

Infinite freedom & ownership.

Work directly with the founders.

Zerodha the most profitable startup in the country, only has a 30 member tech team. We’re presently a 4 member tech team, you will be number 5.

Like you, we too love solving for time and space complexities.

What is the company about?

We are creating a stock market of creators.

Where Social Media Influencers can get funded by their fans and in return issue them coins which represent a stake in their future income.Imagine if you had invested in Tanmay Bhatt or CarryMinati 5 years back

• Developing content for blogs, articles, app descriptions, social media, and the company website.
• Write in “American English” as the audience is a US consumer audience
• Identifying customers’ needs and recommending new content to address gaps in the current content.
• Build and manage our social media profiles and presence across channels you deem relevant
• Curate and create interesting, relevant, and trending content people look forward to every day
• Monitor and engage in relevant social discussions about our company, competitors, and/or industry, both from existing leads and customers as well as from brand new audiences.
• Ideate and execute world-class social promotions and campaigns and track their success
• Work alongside other marketers to create content that educates and entertains our audience and supports marketing goals.
• Drive consistent, relevant traffic and leads from our social network presence.