Category Head - Event Ancillary Services

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

Key Responsibilities:

• Lead Generation through platforms like LinkedIn, Upwork, Freelancer, Email Marketing, and Cold Outreach
• Identify new business opportunities and potential clients in US, UK, Canada, Australia, and other global markets
• Develop and execute strategies for new business development through direct sales, partnerships, and marketing initiatives
• Write compelling proposals and pitch decks for client presentations
• Work closely with the technical team to craft custom IT solutions for clients
• Maintain CRM tools and track leads, follow-ups, and deal status
• Attend virtual/physical meetings with clients and represent Nexuslink professionally

Required Skills & Qualifications:

• 3–5 years of BDM or Sr. BDE experience in an IT services company
• Proven track record in lead generation, client engagement, and sales closures
• Familiarity with platforms like Upwork, Freelancer, Clutch, LinkedIn Sales Navigator
• Strong communication and negotiation skills (verbal & written)
• Good understanding of IT services: Web Development, Mobile Apps, SaaS, Cloud, eCommerce, etc.
• Experience working with international clients (B2B sales)
• Bachelor’s or Master’s degree in Business, Marketing, IT, or related field

Position: Business Development Associate / Assistant Manager 

Location: Bangalore, Bhive HSR 6th Sec, near Silk board signal

Experience: 1-5 of Inside Sales experience

Industry preference (sales): Edtech, Beauty & Wellness, Banking, Insurance or related B2C

Timing & shift: 10am to 8pm, 6 working days | Sunday off

Language: English & Kannada

CTC: Will be dependent on interview and relevant experience. Expect upto Rs. 4.2L fixed for upto 3 years sales experience | Expect upto Rs. 4.8L fixed for 3-5 years sales experience | Rs. 2L variable bonus and additional spot incentives

About Airblack

Airblack is India’s largest online skilling academy and one of the leading edtech companies in India. It helps people become micro-entrepreneurs or get flexible opportunities through innovative “do-it-together” (DIT) courses. In four years, Airblack has trained over 35,000 students in 200+ cities as Makeup Artists, helping them start their businesses either as freelancers, studio owners, or earning influencers. We have also forayed into hospitality and culinary and helped over 500 bakers launch a baking business with our Certified Professional Baking Course.

Airblack is backed by marquee investors such as Info Edge Ventures, Elevation Capital, Michael & Susan Dell Foundation, Blume Founders Fund, Better Capital, and Mars Shot VC. More recently, we have been recognized by the Beauty & Wellness Sector Skill Council & Skill India as a government-certified beauty skilling partner. Airblack has also been recognized as the ‘Forbes Asia 100 To Watch 2024’ list. Our team comprises ex-entrepreneurs, VCs, and operators from places such as Bain & Co., BCG, Urban Company, Swiggy, top IITs, and universities such as DU and NIFT.

Airblack is a Forbes Asia 100 to Watch 2024 company, and headquartered at Gurgaon.

Roles & Responsibilities

As a Business Development Associate, you will do:

• Student Counseling: Advise prospective students about Airblack’s makeup and beauty courses through various communication channels
• Sales & Revenue Generation: Drive enrollment numbers and contribute to revenue targets by converting leads into course participants
• Event Participation: Be an active part of video counseling sessions, admissions events, and tele-calling initiatives to boost enrollment

Why Join Airblack?

1. Growth Opportunity: Be a part of the launch team in South Business Operations and get immense career growth and fast-track promotion opportunities (6 to 12 months) as the team expands from 0 to 50 counselors. Don’t just find another job, find an institution to grow with
2. All-star women-first team: With over 100 counselors led by women-leaders spread across Delhi and Mumbai, get an ideal supportive environment to thrive in a sales career
3. Attractive perks & incentives: Airblack has one of the best incentive policies in the edtech universe. Top 30% counselors at Airblack make anywhere between Rs. 10,000 to Rs. 75,000 in incentives every month. Get access to quarterly goodies such as sponsored trips, electronic items and so on
4. Counsel & Empower, not just sell: You will be responsible for counseling women and help them start a livelihood. Most counselors at Airblack help over 200 women launch a business every year
5. Stable company with incredible culture: Airblack is one of the handful education startups in the country to have demonstrated sustainable growth and investor interest
6. Work with a Stellar Team: Founding team at Airblack comprises ex-entrepreneurs, VCs, operators and top professionals from renowned organizations like Goldman Sachs, Oyo, Bain & Co, BCG, and colleges such as IIT, BITS and so on

• Work on large-scale, custom distributed software systems using Java, Scala,
• MongoDB, JavaScript (AngularJS, ReactJS), and the likes
• We work almost exclusively on customer site providing a mix of delivery and consulting
• services, so you'll be flexible about travel
• Employ Agile development including task estimation, test automation, deployment automation, and Continuous Integration to improve overall execution speed and product quality
• Work in a dynamic, collaborative, transparent, non-hierarchical, and ego-free culture where your talent is valued over a designation or title
• Spread the word about best practices in software development inside and outside the Equal Experts community like Expert Talks

• 6 + years of Hands-on development and delivery experience with Java, Scala, and the likes
• Passion for software engineering and craftsman-like coding prowess
• Great OO skills, including strong design patterns knowledge
• Experience working with Agile, TDD, Lean, and/or Continuous Delivery approaches and best practices, such as Extreme Programming (XP)
• Enthusiastic to work collaboratively with people and sharing your ideas to solve real business problems

It is India’s only B2B Construction Materials Supply Chain Company. Construction & Infrastructure is  one of the industries, with the most complex problems in Supply Chain and we are fundamentally reengineering the  way construction materials get procured. Our Clients include the biggest names in India & the World– The  LafargeHolcim Group, JSW Group, The Tatas and many others. We are backed by some of the world’s top marquee  funds in our journey to create transparency and standardization to an otherwise opaque industry. 

Your responsibilities: 

• Understand the business context and build high quality code using proven design patterns Develop, test and deploy integrations required to meet business requirements 
• Carry out unit tests and other quality control mechanisms to inform and validate the code and design 
• Utilizing and monitoring cloud infrastructure resources (such as AWS, Azure) efficiently 
• Participate in a highly fluid environment applying agile software development principles 
• Ensure the coding standards are on-par with the best in the industry 

Educational Qualifications: 

• Bachelor's or Master’s degree in a quantitative field (e.g. Mathematics, Engineering, Computer Science).  

Must have skills: 

• 3+ years of work experience with mobile/web development 
• Experience in working with either of languages: Go, Java, Scala 
• Strong understanding of relational and non-relational databases (MySQL, PostgreSQL, MongoDB, Cassandra) 
• Strong understanding of Message brokers 
• Must have hands on experience in Restful APIs 
• Must have a strong foundation of Data structures and Algorithms 
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems 
• Ability to deploy features on a daily basis: should be good at time management and prioritization 
• Hands-on experience in CI/CD principles and TDD 
• Strong written and verbal English communication skills 

Good to have skills: 

• Experience in event-driven & asynchronous I/O frameworks 
• Exposure to business process and workflow automation 
• Working experience in process driven and data intensive business applications 
• Experience in working on web infrastructure with React.js and React Native 

Professional traits: 

• Self-motivated, persistent and “Never Give Up” attitude 
• Passion for innovation and adaptability to a lean startup culture 
• Ability to work with minimal supervision, independently and / or as a member of a team 
• Giving full attention to what other people are saying, taking time to understand the points being made,  asking questions as appropriate

About Alore

Alore brings revenue velocity to businesses by being their dependable growth operating system.

For further information on what Alore can do for growing businesses, please visit http://alore.io">alore.io

Alore is based out of Singapore with an office at Bangalore.

Who should NOT apply for this job

• If you are looking for a 100% hike in your salary but can't commit to what value you will bring on the table
• If you never read books
• If you jump companies every 11-12 months
• If you are not comfortable working on Saturdays
• If you have less than 2 years of experience
• If you have more than 4 years of experience
• If you have never worked in a product-led company

CTC:
5.5-7.5 LPA based on experience and on performance in the interview round (70% Fixed - 30% Variable Incentive based on delivery schedule) (We do ZERO deductions since the salary will be paid from Singapore)

About the Role:
We are looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.

Responsibilities:

• Develop new user-facing features
• Build reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize application for maximum speed and scalability
• Assure that all user input is validated before submitting to the back-end
• Collaborate with other team members and stakeholders

Requirements:

• Min 2 years experience
• Max 3 years of experience in Web development
• Proficient understanding of Angular 2+
• Proficient understanding of web markup, including HTML5 CSS3
• Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
• Proficient understanding of cross-browser compatibility issues and ways to work around them.
• Proficient understanding of code versioning tools, such as (GitHub, GitLab)

• 4+ years Rails experience in a production environment working complex Ruby on Rails applications and Ruby gems
• Proficient understanding of code versioning tools
• Knack for writing clean, readable Ruby code
• Knowledge on HTTP and RESTFUL API development experience
• Experience in Angular is a plus
• Proactiveness, good communication and fast learning.