Sr Business Analyst

 Technical Customer Support

• Ability to work in team environment
• Familiarity with customer service software (CRM,ticketing systems) for chat and call process.
• Ability to work flexible hours ,including evenings and weekends.
• Earlier experience into chat and call support process.(Technical support experience)
• Customer oriented approach and ability to adapt different situations 
• Hands on experience on MS office suite.
• Ability to multitask and problem solving skills
• 0-2 years of experience 
• Excellent communications skills written and verbal.

Responsible for :

1. Respond to customer queries via chat or phone in a timely and professional manner.
2. Proactively responding on tickets or issues.
3. Resolve customer queries or issues with required solutions 
4. Coordinate with internal teams for query resolution.
5. Provide required information about products and services offered by Provakil.
6. Update customer information and issue details in ticketing platform
7. Analysing the challenges faced by clients and passing the details to technical team.
8. Should be aware of product feature updates.
9. Flexible in working shifts

Requirement: 

1. Respond to customer queries or technical issues via email in a timely and professional manner.
2. Resolve customer complaints or issues by providing appropriate solution or alternatives.
3. Should have knowledge of API integration, cloud based tool.
4. Interact with cross team to get the issues resolved.
5. Hands on experience on CRM or any ticketing system.
6. Should be able to lead meetings and training sessions.
7. Worked in customer facing environment.
8. Troubleshoot technical issues at level 1 and level 2 .
9. Handled customer escalations and worked on escalation matrix 
10. Provide weekly status on ticket received and resolved 

Additionally,

Excellent communication  verbal and written.

Handled enterprise client issues in previous experience.

Bachelor’s degree in CS or IT or related field.

We are looking for Fullstack Engineers (MERN) to help us in the next stage of our journey with experience in developing real-time server applications based on Node.js, Express.js, MongoDB databases

• Write, execute and maintain clean, reusable, and scalable code
• Integrate our various data storage solutions
• Should be comfortable around both front-end and back-end coding languages, development frameworks, and third-party libraries
• Ensure the responsiveness and boost the performance of our apps
• Find and address the various bottlenecks and bug-fixes
• Help in code automatization

• Proven experience in high-level programming languages like Node.js and Express.js with state management tools like Redux
• Good understanding of React, Next.JS, Bootstrap, and Material UI
• Thorough understanding of modeling and scaling databases like Firebase, and SQL
• Expertise in developing micro-services based REST APIs and exposure to API Gateway
• Should be well-versed with collaboration tools like Git, JIRA, etc
• Comfortable working within GCP, AWS, Azure, or equivalent ecosystem
• Knowledge on open-source technologies such as NoSQL, MongoDB, Data Formats (XML / JSON), JavaScript Frameworks ReactJS, JS, JQuery, CSS, HTML5, in-memory databases, Build tools like webpack.

• 2+ years of prior experience working in a software engineering environment
• B. E in Computer Science/Information Science or equivalent degree

1. 4+ years of experience in Automation
2. Should be proficient in BDD and SpecFlow
3. Should be experienced in C#
4. Should be experienced in C#
5. Should have experience in Selenium
6. Should be experienced in RESTFul
7. Should be experienced in MSQL
8. Remote Working permitted in Pandemic times

As the Java Developer, you will be responsible for developing cutting edge health-tech applications that include high scale transaction processing, intelligent bot based programs and data analytics.

What you will do:

• Building components for the company's advanced health tech platform using Java, Solr, SpringBoot, DialogFlow
• Communicating effectively in a cross-functional product development team and present ideas and solutions effectively
• Participating in technical planning and requirements gathering phases including design, code, test, troubleshoot, and document engineering software applications
• Developing the Code as per the requirements
• Working with product team and constructing the tech roadmap
• Designing, building and scaling the company's backend microservices
• Maintaining code integrity and organization
• Applying all quality requirements to make the code production ready
• Developing and deploying new features to facilitate related procedures and tools if necessary
• Developing documentation related to technical aspects and to facilitate current support, development, upgrades, or migrations
• Designing and building efficient, reusable, and reliable Java code
• Pro actively catching and fixing bugs, and providing support for the back end services
• Managing servers and infrastructure by keeping the lights on and refining the deployment architecture

What you need to have:

•  DOT NETCore,.NET, C#,NET Core, http://asp.net/" target="_blank">ASP.NET Core Rest API, Odata,
• Blazor, HTML, CSS, Bootstrap, JavaScript,
• Development of Docker container-based microservices,
• Azure SaaS Services (Azure Service Bus, Azure Kubernetes Services, CosmosDB, Cognitive Services, Redis),
• Azure DevOps (ALM Platform),
• CI/CD delivery via Azure Pipelines,
• MS-SQL (T-SQL) and No-SQL databases (MongoDB),
• Object-Oriented Programming Principles, SOLID, Design patterns
• Good communication skill

What you need to have:

• 3 - 6 years of relevant experience as SEO specialist or similar role
• 3+ years of experience in planning and implementing a successful SEO strategy
• 4 years of experience in web analytics, marketing, and business development
• Expertise in A/B and other testing methods
• Familiarity with HTML, CSS, JavaScript
• In-depth knowledge of research principles and methods and experience in analysing data
• Excellent communication, collaboration and project management skills
• Ability to adapt quickly in fast-paced environments

Data analyst responsibilities include conducting full lifecycle analysis to include requirements, activities and design. Data analysts will develop analysis and reporting capabilities. They will also monitor performance and quality control plans to identify improvements.

• Interpret data, analyze results using statistical techniques and provide ongoing reports
• Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in complex data sets
• Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems
• Work with management to prioritize business and information needs
• Locate and define new process improvement opportunities
  
  

  Requirements

  • Proven working experience as a Data Analyst or Business Data Analyst
  • https://resources.workable.com/data-scientist-analysis-interview-questions">Technical expertise regarding data models, database design development, data mining and segmentation techniques
  • Strong knowledge of and experience with reporting packages (Business Objects etc), databases (SQL etc), programming (XML, Javascript, or ETL frameworks)
  • Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS etc)
  • Strong https://resources.workable.com/analytical-skills-interview-questions">analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
  • Adept at queries, report writing and presenting findings
  • BS in Mathematics, Economics, Computer Science, Information Management or Statistics