Sr Business Analyst

Criteria

Mandatory

• Strong Product / Business Analytics profile, with a focus on B2C digital products
• Mandatory (Experience 1): Must have 4+ YOE in Consumer analytics for Product / Marketing / Business / Consumer behaviour Insights for B2C Products (Don't want logistics, operations or supply-chain focused analytics profiles, they should have worked on consumer-side analytics)
• Mandatory (Experience 2): Must have hands-on experience with data analysis tools (SQL, Excel, Python, R)
• Mandatory (Experience 3): Must have hands-on experience with KPI dashboard creation and visualization platforms (Tableau, Power BI among others) for effective reporting at various organizational levels
• Mandatory (Experience 4): Proven ability to translate and communicate complex analytical concepts into clear, actionable insights for non-technical stakeholders
• Mandatory (Company): B2C product companies offering digital / Tech products (such as Fintech, EdTech, AdTech, TravelTech)
• Mandatory (Exclusion): Avoid all e-commerce companies like Meesho, Amazon, Flipkart, Swiggy, as their scope of work is limited and irrelevant to their requirement.
• Note: Candidates must be from B2C tech product companies where the core user experience is driven by the technology itself—not from companies like Ola, Swiggy, Zepto, Zomato, Uber, where the user experience is shaped by a tangible service (e.g., food delivery or cab rides).
• Mandatory (Stability): Minimum 2 years per role required. One short stint is acceptable if there’s a long tenure (eg: 5+ years) in a prior role. Frequent job changes are straight rejects.
• Note: Total years of experience must not exceed 6 years.

Preferred Companies

Scaler, Unacademy, upGrad, BYJU’S, Vedantu, Khan Academy, Toppr, Practo, QISpine, Paytm, Paytm Money, Freo Money, Groww, Zerodha, CRED, Navi, PhonePe, Jupiter, Kuku FM, Hike Messenger, Pocket FM, Dailyhunt, Gaana, JioSaavn, MX Player, Hotstar, Gameskraft, Dream11, MPL, Nazara Technologies, WinZO

About the team & role

As a Customer Support Associate, you will be the first point of contact for customers, ensuring timely and effective resolution of inquiries, issues, and requests. Your role is critical in delivering a seamless support experience, maintaining customer satisfaction, and building strong relationships. You will utilize problem-solving skills, empathy, and product knowledge to provide solutions that enhance customer engagement and loyalty.

What You’ll Be Doing

• Resolve customer queries on using the product with the help of relevant FAQs, video demos and blog posts across channels

• Work in coordination with the support teams of our partners to ensure quick resolutions 

• Document any feedback received from the customers for review by the product team at a later stage

• Label the queries we receive from customers under different tags to understand what drives support traffic

• Identify and resolve pain points for end-users in coordination with the rest of the Customer Experience team.

• Track relevant support metrics and prepare reports for the purpose of quality assessment

What We Look for in You

• Ideally someone with 1-5 years of proven work experience as a Customer Support Associate or a similar role

•A natural communicator- You can communicate your thoughts effortlessly. No matter how complex the matter is, you are able to express it in simple terms.

• A team player- You always put the team's goals ahead of your personal ones in working towards a common goal. 

• Empathetic- You’re a good listener who can put yourself in other people’s shoes. People who interact with you should feel assured that the smallcase team is always here to help. 

• Proactive- You’re ready to take on whatever comes your way and don’t stop until you arrive at the best solution. You want nothing short of a brilliant experience for the end users. 

• A drive to learn- You’re always intrigued by learning something new and don't shy away from stepping out of your comfort zone.

Nice to-haves:

• Prior experience in customer support

• Familiarity with stock markets & investment products is a huge plus

• Prior experience at a growth-stage FinTech company

About smallcase

At smallcase, we are changing how India invests. smallcase is a leading provider of investment products & platforms to over 10 million Indians. We're a young, driven team of 250+ headquartered in Bangalore. smallcase was founded in July 2015 by three IIT Kharagpur graduates, Vasanth Kamath, Anugrah Shrivastava and Rohan Gupta.

smallcase has been focused on offering innovative investing experiences & technology. Our platforms are used by over 300 of India's largest financial brands and most respected institutions. We are backed by world-class investors including top-tier funds, institutions and operators from the capital markets space who believe in our mission of enabling better financial futures for every Indian.

Life at smallcase

We are not just building a business, we are making a long-lasting impact both in the wealth & assets landscape with our unique technology & expanding ecosystem. Over the last 9 years, our team, products, and platforms have grown and so have our ambitions.

Innovation remains at the heart of what we do. Our other core values are transparency, integrity & long-term thinking. Our key asset has always been our people, and we empower individuals to build and do some of the best work in their lifetimes at smallcase. Flexibility, ownership and constant feedback loops are some of the ways we keep evolving the working environment.

About the Role 

We’re looking for a Senior Content Marketer to own and execute a strategic, high-impact content function that drives brand awareness, lead generation, and sales enablement.

This role blends storytelling and strategy and is ideal for someone who can craft narratives that turn complex ideas into impactful content.

You’ll lead content across channels, collaborate with cross-functional teams (Product, Sales, Design), and build a content engine that helps our audience discover, understand, and trust Knowmax.

Key Responsibilities 

Content Strategy & Planning � 

· Create and execute a comprehensive content strategy aligned with overall marketing, sales, and brand objectives.

· Create and manage a unified content calendar spanning blogs, newsletters, webinars, LinkedIn, product collateral, release notes, and partner channels.

· Collaborate with cross-functional teams to ensure content reflects key initiatives and customer priorities.

· Ensure all messaging reinforces a strong, customer-first brand narrative and highlights clear market differentiation.

· Regularly measure content performance and use insights to refine strategy.

· Assist Customer Success and Sales teams with email campaigns, product-led content, and event marketing initiatives.

Content Creation & Distribution � 

· Write and edit high-quality long-form content, including blogs, whitepapers, eBooks, and case studies.

· Develop sales enablement materials such as one-pagers, pitch decks, product sheets, and playbooks.

· Partner with the Design team to produce engaging visuals, infographics, and videos that enhance content storytelling.

· Repurpose existing content across formats and channels to extend reach and engagement.

· Manage the brand’s presence across social platforms — especially LinkedIn — to drive thought leadership and engagement.

 What We’re Looking For � 

· Proven experience creating standout content that drives measurable impact.

· Exceptional storytelling skills to make complex or routine topics compelling, human, and easy to understand.

· Strong written and verbal communication skills with an eye for clarity, tone, and consistency.

· Curious and adaptable mindset, open to exploring new formats, tools, and ways to tell better stories (including AI-driven productivity or design tools).

· High level of ownership, discipline, and a bias for execution.

 Preferred Background 

· 3–5 years of experience in B2B SaaS content marketing.

· Experience with SEO, analytics, and brand storytelling.

· Proficiency in tools like GA4, Ahrefs, Figma, Canva, Storylane and content analytics platforms is an advantage.

Responsible for completing the UK Year End accounts as per the timeline with zero errors as per the tasks allocated by client manager or dot manager.

Prompt communication for all the queries pertaining to the job and resolving the queries.

Ensure client and dot managers are informed about leave absence in advance and the work at hand is completed.

To timely fill timesheet and utilise the time to complete the jobs effectively.

Sending an updated work email to client manager and dot manager respectively.

Knowledge of Preparing UK Year-End working paper.

Posting of bank transactions into the bookkeeping software’s such as- Payments, Receipts, Deposits Bank Fees, etc. and reconciling Bank Accounts. 

Detailed knowledge of filling Vat returns with HMRC.

Exporting Reports on Excel Spreadsheet and PDF generated from the Software.

Knowledge of running the UK payroll is an advantage but not essential. Feedback and resolve any issues or conflicts.

We are seeking a skilled PHP Developer with expertise in Laravel and WordPress to join our team. As a PHP Developer, you will be responsible for developing and maintaining web applications using PHP frameworks, primarily Laravel, and working with WordPress for content management system (CMS) projects. You will collaborate with a cross-functional team of designers, developers, and project managers to deliver high-quality, scalable solutions.

Requirements:

Proven experience as a PHP Developer, preferably with Laravel and WordPress.

Strong knowledge of PHP web frameworks, specifically Laravel, and experience with WordPress development.

Proficiency in front-end technologies such as HTML, CSS, JavaScript, and jQuery.

Familiarity with relational databases (MySQL, PostgreSQL) and NoSQL databases (MongoDB, Redis).

Experience working with version control systems, such as Git.

Understanding of MVC design patterns and OOP concepts.

Ability to write efficient SQL queries and optimize database performance.

Knowledge of RESTful web services and API development.

Familiarity with front-end frameworks/libraries (Vue.js, React) is a plus.

Strong problem-solving skills and attention to detail.

Excellent communication and collaboration skills.

• Excellent communication (Written & Verbal), presentation skills with a positive attitude to engage with stakeholders 
• At least 4 years of hands-oncoding experience in test automation, preferably VB script (must be presently working in automation project)
• At least 1 year of experience in Mobile automation (iOS and Android)
• Design, create and maintain Automated Test Scripts for the front end and back-end systems
• Enhance existing/create automation test frameworks
• Knowledge of pipeline execution
• Experience in Agile Scrum methodologies in sprint automation Test design and automation experience in web applications client-server applications mobile applications 
• Knowledge of Jira, BDD Cucumber etc.

Responsibilities

As a Frontend Developer (Next.js) you will be responsible for -

•  Building the Complete UI/UX of our web application from scratch.
• Work closely with the Backend Engineer to integrate the algorithmic output from the backend REST APIs.
• Work closely with the product owners to create dynamic infographics with intuitive user controls.
• Work closely with our web Designer for bringing design to life.
• Participate in UAT, troubleshoot, bugs and application integration issues
• Create and maintain documentation related to the developed processes and applications

Qualification & Experience

• 2-3 years of demonstrable experience designing, building and working as a Next.js Developer for enterprise web application
• Ideally, this would include the following:
• Expert-level proficiency with Next.js and all its concepts
• Expert-level proficiency with JavaScript (ES6), HTML5 & CSS
• Expert-level proficiency with ReactJS and all its concepts like Hooks and Redux
• Familiarity with Python, Django, and Django Rest Framework
• Understanding of REST concepts and interacting with REST APIs
• Deep understanding of a few UI concepts:
• Cross-browser compatibility and implementing the responsive web design
• Familiarity with common JS visualization libraries built using D3, Chart.js, Highcharts, etc.
• Understanding of Next.js coding Standards
• Experience working with UX designers and bringing design to life
• In addition, the ideal candidate would have great problem-solving skills and familiarity with code versioning tools such as Github

About Company

Helical Insight an open source Business Intelligence tool from Helical IT Solutions Pvt. Ltd, based out of Hyderabad, is looking for a product engineer having strong knowledge on Java. Helical Insight has more than 50+ clients from various sectors. It has been awarded the most promising company in the Business Intelligence space. We are looking for rockstar developers to join our product team.

Job Brief

We are looking for some good candidates with the below-mentioned skill set. We are open to really good candidates with a knack to learn & with the right attitude, even if they don't fulfill the entire criterion mentioned below.

Skill set and Qualification required

Mandatory Experience/knowledge with

• Java , J2EE, Junit
• Servlets , JSP
• SQL
• Spring Framework, Hibernate
• Data Structure, Design Patterns, Multi-threading
• JSON
• Apache Tomcat Web Server
• Problem Solving and Algorithms.

Nice to have

• Knowledge in Business Intelligence and Data Warehousing Knowledge, Database knowledge, Machine Learning.

Work Experience: 2-4 Years

Education: BE/ BTech/ MTech/ MS in Computer Science, or equivalent preferred.