Solutions Engineer is a strategic and high-exposure role that will drive the use of the company, being a trusted consultant to our customers by guiding them during the product's implementation and internally evangelizing on the diverse use cases of company implementation. You will drive the onboarding, product solutions, end-to-end implementation of the product, to deliver a seamless user experience.
The job will require a bit of coding, client interactions, and working with different teams to build the solution & deliver it in a short period of time.
This role has 3 layers to it -
Solutioning
- Configure all features of the company application, groups, and security settings in the company and other EAS systems.
- Leverage your vast knowledge and expertise across various Applications and Systems to define Blueprint for company Implementation in newer areas/applications.
- Monitor system performance, data integrity, and user activity to make recommendations on continuous improvements for the company platform.
- Build and motivate the team to build reusable solutions that can be easily adopted and deployed by customers.
Technical Enablement
- Strategically Configure, Test, Document, and educate company team members on system design to ensure long-term success.
- Pilot processes with the aim to directly influence the overall Product development and improve the way our customers use the company
- Drive existing and new product feature adoption across Customers.
- Serve as the escalation point of contact for critical issues, for customer concerns relating to technical issues, and coordinate with Professional Services, Engineering, and Product teams.
- Enable the CSMs, Support & Implementation teams from a technical standpoint, to help them meet their SLA requirements (Bugs, Troubleshooting)
- Ensure Application Analysis and technical reviews are happening at the right time, within SLA.
Technical Account Management
- As a part of the Customer Success team, you will work with our Customer Success Managers and customers as Technical Owner to strategize on business objectives and implement company solutions to achieve them.
- During execution consult/ advise/ participate on calls with client's IT stakeholders (Heads, Leads, or senior technology folks), traveling to client locations as needed.
- Work cross-functionally in collaboration with different departments, including Product, Engineering, Professional Services, Support, and Marketing to address issues, questions, and requests.
- Build a relationship with the key customers, by engaging with the key stakeholders and technical leadership, on calls and in person.
What are we looking for?
- Has preferably worked in Product based or Consulting companies for International customers
- Comes with a work experience of 6+ years
- Should be strong with Javascript, HTML, and CSS
- Demonstrates the ability to collaborate with internal and external stakeholders while dealing with complex situations
- Should be flexible to work in the EU (1 PM to 10 PM IST) or US (5 PM to 2 AM) time zones.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Skills:
Product Knowledge – Understanding different types of CCTV cameras, DVR/NVR systems, storage solutions, and related accessories.
Sales & Negotiation – Ability to convince clients, handle objections, and close deals effectively.
Technical Understanding – Basic knowledge of installation, cabling, IP vs analog cameras, resolutions, and networking basics.
Lead Generation & Prospecting – Identifying potential customers through cold calling, networking, and online research.
Customer Relationship Management (CRM) – Using CRM tools to track leads, follow-ups, and sales progress.
Presentation & Demonstration – Conducting product demos and explaining the benefits of CCTV solutions.
Market Awareness – Understanding competitor products, pricing strategies, and market trends.
After-Sales Support – Coordinating with technical teams to ensure installation, troubleshooting, and customer satisfaction.
Reporting & Documentation – Preparing sales reports, quotations, and proposals for clients.
Basic IT & Networking Skills – Knowledge of IP addressing, PoE (Power over Ethernet), and remote access configurations.
Qualities:
Strong Communication Skills – Ability to explain technical aspects to non-technical customers.
Confidence & Persuasion – A convincing attitude to drive sales.
Problem-Solving Mindset – Ability to address customer concerns and provide suitable CCTV solutions.
Self-Motivation & Goal Orientation – Meeting and exceeding sales targets.
Customer-Centric Approach – Prioritizing customer needs and building long-term relationships.
Adaptability & Quick Learning – Keeping up with new technologies and evolving security solutions.
Team Player – Working effectively with technical teams, distributors, and internal sales teams.
Attention to Detail – Ensuring accurate sales documentation and configurations.
- Developing a comprehensive content strategy across multiple platforms, including the company website and social media channels.
- Working with the content writing, graphic design, web development, and social media teams to plan, create, and distribute content
- Proofreading and editing submissions according to brand guidelines
- Performing regular content audits to ensure content is accurate, optimized, updated, and relevant to the target audience
- Generating engaging content for thought leadership pieces, websites, social platforms, and marketing collateral
- Developing and executing content marketing campaigns to drive traffic, engagement, leads, sales, and customer retention
- Developing and managing the editorial calendar to ensure deadlines are met
Key Requirements
- A bachelor’s degree in Marketing, Journalism, English, or similar field
- Min of 2-4 years’ experience working as a content manager
- You are a creative marketing professional, preferably with a strong content creation and writing background.
- You have the ability to develop engaging content for a wide range of audiences.
- You are a creative thinker and have excellent attention to detail.
- You are organized and can deliver high-quality work within agreed timelines.
- You possess excellent written and verbal communication skills.
- Experience using popular content management systems and analytics tools (Ahrefs, Wordpress, and Google Search Console are a few examples)
- A strong grasp of UX and SEO best practices
Location : Gurgaon
CTC : 30000-35000 PM
Experience : 2-5 Years of relevant/equivalent experience
Responsibilities and Duties
- To Lead and execute the whole of the procurement function or in parts for Commercial Interiors category as per company norms
- Responsible for purchase decisions that impact cost of purchase, quality of purchase and timeliness of delivery etc of the purchase in relation to commercial interiors
- Implement Industry best practices for Purchase / Procurement by implementing Processes including automation of purchase processes, creating and revising existing procedures and formats used for purchase, updating the database and enhancing vendor connect
- To ensure internal customer delight by timely processing of quotes received from the site / vendors, evaluation of vendors in the line of priority for cost/quality/delivery/process compliance etc, management of payment cycles, inventory management and implementing effective mechanisms in purchase management
- Managing team of procurement executives or offices and freshers wherever applicable to deliver the team objectives by managing team interactions effectively and in collaborative manner . Equally so to manage individual contributor role in procurement function
- Responsible for periodic purchase related MIS and relevant daily, weekly and monthly reports to the management
We are looking "Sr.Software Engineer(Devops)" for Reputed Client @ Bangalore Permanent Role.
Experience: 4+ Yrs
Responsibilities:
• As part of a team you will design, develop, and maintain scalable multi cloud DevOps blueprint.
• Understand overall virtualization platform architecture in cloud environments and design best of class solutions that fit the SaaS offering & legacy application modernization
• Continuously improve CI/CD pipeline, tools, processes and procedures and systems relating to Developer Productivity
• Collaborate continuously with the product development teams to implement CI/CD pipeline.
• Contribute to the subject matter on Developer Productivity, DevOps, Infrastructure Automation best practices.
Mandatory Skills:
• 1+ years of commercial server-side software development experience & 3+ years of commercial DevOps experience.
• Strong scripting skills (Java or Python) is a must.
• Experience with automation tools such as Ansible, Chef, Puppet etc.
• Hands-on experience with CI/CD tools such as GitLab, Jenkins, Nexus, Artifactory, Maven, Gradle
• Hands-on working experience in developing or deploying microservices is a must.
• Hands-on working experience of at least of the popular cloud infrastructure such as AWS / Azure / GCP / Red Hat OpenStack is a must.
• Knowledge about microservices hosted in leading cloud environments
• Experience with containerizing applications (Docker preferred) is a must
• Hands-on working experience of automating deployment, scaling, and management of containerized applications (Kubernetes) is a must.
• Strong problem-solving, analytical skills and good understanding of the best practices for building, testing, deploying and monitoring software
Mandatory Skills:
• Experience working with Secret management services such as HashiCorp Vault is desirable.
• Experience working with Identity and access management services such as Okta, Cognito is desirable.
• Experience with monitoring systems such as Prometheus, Grafana is desirable.
Educational Qualifications and Experience:
• B.E/B.Tech/MCA/M.Tech (Computer science/Information science/Information Technology is a Plus)
• 4 to 6 years of hands-on experience in server-side application development & DevOps
Must Have Skills:
Founded in 2016, they are one of the leading online scheduling software companies in the world, with over 200,000 customers globally. They are a profitable, high-growth bootstrapped platform-as-a-product company with 50+ team members looking to grow to $50M in revenue in the next 3 years.
Role: SSE- Backend [Golang]
Location: Remote (India)
CTC: 22-26 LPA
NP: 30 days or less
Note: Other Backend Language /Frameworks like Python, NodeJS and Java Springboot and willingness to learn Golang can also be considered
Skillset Requirements:
- Strong experience with backend programming languages and technologies like
- Golang (minimum 2-year experience)
- Protobuf and gRPC
- RESTful APIs
- Docker and Kubernetes
- Medium-level experience with PostgreSQL and MySQL database concepts.
- Ability to write efficient, secure, well-documented, and clean code.
- Proven ability to work with multiple teams, multitask and prioritize.
- Experience with Git, JIRA, and Agile working methodology.
- Experience with design patterns, Event-Driven architecture, and Domain Driven Designs.
Responsibilities:
- Write code that meets standard and delivery guidelines.
- Mentor fellow engineers in the team to develop high-quality software and perform code
reviews.
- Work with the team to break user stories into tasks and delegate them to the team
members.
- Playing a key role in architectural and design decisions, building toward an efficient
microservices distributed architecture.
- Analyze solutions and help implement engineering best practices.
- Work with Project Managers for timely delivery and forecast.
- Lead and mentor junior engineers on technical issues. Perform blameless RCAs when
issues occur and take ownership to resolve issues.
#remotejobs #bootstrapped #platformasaproduct #highgrowth
About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Roles and Responsibilities:
- Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.
- Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
- (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
- Generating product and user insights and working closely with the Product manager to make product and design decisions
- Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
- Owning and improving the core issues related to the product.
- Create and maintain client relationships.
- Stay up to date with new products/services and competitors
- Interpersonal skills to work closely with various stakeholders who may have competing interests
Requirements:
- Previous experience in Business / Systems Analysis or Quality Assurance
- 2-5 years of experience
- A degree in IT / Computer Science
- Proven experience in eliciting requirements and testing
- Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
- Solid experience in writing SQL queries
- Basic knowledge in generating process documentation
- Strong written and verbal communication skills including technical writing skills
Life at Rezo.AI:
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites and blow off steam with your work buddies.
Perks & Benefits:
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here:
http://www.rezo.ai/" target="_blank">www.rezo.ai
Job description
Social Media Manager
Company Profile: PinBox is the only global pensionTech committed exclusively to mass-scale digital micropension inclusion among self-employed women and youth. We deploy our white-labelled, API-enabled pension administration and delivery platform, our unique deployment model and a simple and intuitive UI/UX to make access to regulated pension, savings and insurance products easy and simple for non-salaried informal sector workers. We're working actively with governments, regulators, multilateral aid agencies and leading financial inclusion stakeholders in Asia and Africa. The pinBox model is already operating in Rwanda, Kenya and India. We will expand to Bangladesh, Uganda, Chile, Indonesia and Nigeria by 2023. Governments and pension regulators use the our pensionTech to jumpstart digital micropension and insurance inclusion among informal sector workers. Pension funds and insurers use our pensionTech to build a mass market for their products beyond their traditional agentled customer base. Banks, MNOs, cooperatives, MFIs, fintech firms and gig-platforms use our plug-and-play pensionTech to instantly offer an integrated social protection solution to their clients, members and employees without any new investments in IT or capacity enhancement. We’ve recently completed our first equity fundraise to enhance our engineering, business and delivery capacity and embark on the next stage of pinBox pensionTech development and expansion. By 2025, we aim to enable and assist 100 million excluded individuals to start saving for their old age in a secure, affordable and well-regulated environment. We are looking for a passionate and creative Social Media Manager who will enhance our brand and build strong online communities through various social media and digital platforms.
The social media manager will deploy innovative ideas to build mass-scale retail traction and adoption of our micro-pension solution, as well as for our social initiatives such as “Gift-a-Pension”.
Responsibilities:
1. Work closely with internal and external content teams to co-create original text and video content, manage posts, respond effectively to followers and manage the pinBox image and brand in a cohesive way to achieve our mission and goals,
2. Use creative strategies to amplify new concepts and ideas to pinBox target segments using a variety of social media and digital platforms including Facebook, Instagram, Twitter, LinkedIn as well as digital content and news platforms,
3. Design and implement innovative social media campaigns to motivate and encourage mass-scale voluntary micro-pension enrollments — both by self-employed individuals, as well by households for family members and domestic help,
4. Analyze and track emerging social media trends, monitor SEO and user engagement and present weekly and monthly reports that help to shape and optimize pinBox content, communications and digital marketing efforts, and
5. Handle our retail and corporate social media presence ensuring high levels of customer and key stakeholder engagement.
The ideal candidate processes
1. An undergraduate degree in Marketing, Communications or a related field,
2. At least 3 years’ experience in social media management, preferably for a retail brand (retail financial services experience is preferred though not mandatory),
3. Ability to convey complex concepts and ideas in a simple and interesting way,
4. Excellent knowledge of Google Analytics, and of Facebook, Instagram, Twitter and other social media platforms and best practices,
5. Exceptional critical/ lateral thinking, problem-solving and multi-tasking skills, and
6. Excellent teamwork and interpersonal skills, a keen eye for detail and the ability to function effectively and proactively under tight deadlines
Location Delhi (Work from home)
Experience: Min 3 yrs
Collaborate with the Creative Services team on digital or print needs for each event.
Capture event content for social media channels when applicable.
Make sales outreach via phone, in-person and via email
Perform market analysis and research on competition
Support the marketing team in daily administrative tasks
Assist in marketing and advertising promotional activities (e.g. social media, direct mail and web)
Prepare promotional presentations
Help distribute marketing materials
Manage and update company database and customer relationship management systems (CRM)
Help organize marketing events
Plan and complete field marketing campaigns after conducting preliminary research
Develop robust knowledge of all product lines/services
Produce various literature, signage, merchandise, and other materials to be used at field marketing events
Maintain relationships with third-party vendors and venues
Negotiate with retailers and other third-party partners on promotional display and merchandise placement
Promote business expansion opportunities to retailers and other merchants through successful field marketing programs
Attend relevant trade shows and events
Monitor industry trends and competitor activities
Manage social media activity surrounding field marketing campaigns
Track expenses in an organized fashion
Report weekly/monthly on the status of field marketing activities
Document and share lead/customer intelligence with sales team.
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Full Stack Developer - Averlon