Solution Engineer

Companies deliver modern and easy onboarding. (WF1)

Solution Engineer

Solution Engineer at Companies deliver modern and easy onboarding. (WF1) · Bengaluru (Bangalore) · 5 - 8 years · ₹25L - ₹30L / yr · Posted 2 Nov 2021

Solution Engineer

at Companies deliver modern and easy onboarding. (WF1)

Agency job

via Multi Recruit

5 - 8 yrs

₹25L - ₹30L / yr

Bengaluru (Bangalore)

Skills

Solution Engineer

Solution Architect

Solution architecture

Solution delivery

solution engineering

Customer Success

Solution Architect

Solutions Engineer is a strategic and high-exposure role that will drive the use of the company, being a trusted consultant to our customers by guiding them during the product's implementation and internally evangelizing on the diverse use cases of company implementation. You will drive the onboarding, product solutions, end-to-end implementation of the product, to deliver a seamless user experience.

The job will require a bit of coding, client interactions, and working with different teams to build the solution & deliver it in a short period of time.

This role has 3 layers to it -

Solutioning

Configure all features of the company application, groups, and security settings in the company and other EAS systems.
Leverage your vast knowledge and expertise across various Applications and Systems to define Blueprint for company Implementation in newer areas/applications.
Monitor system performance, data integrity, and user activity to make recommendations on continuous improvements for the company platform.
Build and motivate the team to build reusable solutions that can be easily adopted and deployed by customers.

Technical Enablement

Strategically Configure, Test, Document, and educate company team members on system design to ensure long-term success.
Pilot processes with the aim to directly influence the overall Product development and improve the way our customers use the company
Drive existing and new product feature adoption across Customers.
Serve as the escalation point of contact for critical issues, for customer concerns relating to technical issues, and coordinate with Professional Services, Engineering, and Product teams.
Enable the CSMs, Support & Implementation teams from a technical standpoint, to help them meet their SLA requirements (Bugs, Troubleshooting)
Ensure Application Analysis and technical reviews are happening at the right time, within SLA.

Technical Account Management

As a part of the Customer Success team, you will work with our Customer Success Managers and customers as Technical Owner to strategize on business objectives and implement company solutions to achieve them.
During execution consult/ advise/ participate on calls with client's IT stakeholders (Heads, Leads, or senior technology folks), traveling to client locations as needed.
Work cross-functionally in collaboration with different departments, including Product, Engineering, Professional Services, Support, and Marketing to address issues, questions, and requests.
Build a relationship with the key customers, by engaging with the key stakeholders and technical leadership, on calls and in person.

What are we looking for?

Has preferably worked in Product based or Consulting companies for International customers
Comes with a work experience of 6+ years
Should be strong with Javascript, HTML, and CSS
Demonstrates the ability to collaborate with internal and external stakeholders while dealing with complex situations
Should be flexible to work in the EU (1 PM to 10 PM IST) or US (5 PM to 2 AM) time zones.

The job will require a bit of coding, client interactions, and working with different teams to build the solution & deliver it in a short period of time.

This role has 3 layers to it -

Solutioning

Configure all features of the company application, groups, and security settings in the company and other EAS systems.
Leverage your vast knowledge and expertise across various Applications and Systems to define Blueprint for company Implementation in newer areas/applications.
Monitor system performance, data integrity, and user activity to make recommendations on continuous improvements for the company platform.
Build and motivate the team to build reusable solutions that can be easily adopted and deployed by customers.

Technical Enablement

Strategically Configure, Test, Document, and educate company team members on system design to ensure long-term success.
Pilot processes with the aim to directly influence the overall Product development and improve the way our customers use the company
Drive existing and new product feature adoption across Customers.
Serve as the escalation point of contact for critical issues, for customer concerns relating to technical issues, and coordinate with Professional Services, Engineering, and Product teams.
Enable the CSMs, Support & Implementation teams from a technical standpoint, to help them meet their SLA requirements (Bugs, Troubleshooting)
Ensure Application Analysis and technical reviews are happening at the right time, within SLA.

Technical Account Management

As a part of the Customer Success team, you will work with our Customer Success Managers and customers as Technical Owner to strategize on business objectives and implement company solutions to achieve them.
During execution consult/ advise/ participate on calls with client's IT stakeholders (Heads, Leads, or senior technology folks), traveling to client locations as needed.
Work cross-functionally in collaboration with different departments, including Product, Engineering, Professional Services, Support, and Marketing to address issues, questions, and requests.
Build a relationship with the key customers, by engaging with the key stakeholders and technical leadership, on calls and in person.

What are we looking for?

Has preferably worked in Product based or Consulting companies for International customers
Comes with a work experience of 6+ years
Should be strong with Javascript, HTML, and CSS
Demonstrates the ability to collaborate with internal and external stakeholders while dealing with complex situations
Should be flexible to work in the EU (1 PM to 10 PM IST) or US (5 PM to 2 AM) time zones.

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Run technical discovery calls with Heads of Data, Data Engineering Managers, and CTOs to understand their stack, pain points, and constraints. These are global conversations, primarily with customers in North America and Europe, and you will own them end-to-end.
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2 to 6 years of hands-on experience as a Data engineer, Analytics engineer, ETL/ELT developer, or Data warehouse engineer.
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Strong fundamentals in SQL and at least one cloud data warehouse (Snowflake, BigQuery, or Redshift).
Experience with at least one orchestration or transformation tool (Airflow, dbt, or similar).
Exceptional communication and presentation skills.
This is non-negotiable. You will be the face of Hevo's technical capability to a global customer base. That means:
Your spoken English is clear, confident, and easy to follow for an international audience.
You are comfortable presenting to groups of 5 to 15 people, including senior technical leaders, over video calls.
You can structure a technical narrative, not just answer questions but guide a conversation toward the right conclusion.
You can hold your own when a customer pushes back or challenges your recommendation.
You have presented or demoed something technical to an audience before, in any context: internal reviews, client calls, meetups, or conferences.
Genuine interest in customer-facing work, even if you have not done it formally before.

Good to have:

Experience with CDC tools or data integration platforms, whether cloud-native (AWS Glue, Azure Data Factory, or Google Cloud Dataflow) or third-party pipeline and integration tools.
Exposure to multiple source system types such as CRMs, ad platforms, SaaS APIs, and OLTP databases.
Public technical writing, conference talks, or open-source contributions.
Prior experience in customer conversations, even informally. For example, presenting to internal stakeholders or analytics teams or working with international teams across time zones.

Responsibilities:

Run technical discovery calls with Heads of Data, Data Engineering Managers, and CTOs to understand their stack, pain points, and constraints. These are global conversations, primarily with customers in North America and Europe, and you will own them end-to-end.
Design and present reference architectures showing how Hevo fits into their existing data stack (e. g., Salesforce, Postgres, GA4 Snowflake, dbt).
Run live product demos tailored to the customer's stack. These are not scripted walkthroughs. You will need to read the room, adapt on the fly, and handle unexpected technical questions with confidence.
Own the technical evaluation from the first conversation to the closed deal by addressing deep technical questions and earning trust with engineering teams.
Build proofs-of-concept by configuring real pipelines from source systems (Salesforce, Outreach, Postgres, MySQL) into destinations like Snowflake or BigQuery.
Develop deep expertise in the data integration landscape, including native solutions from AWS, GCP, and Azure (AWS Glue, Azure Data Factory, Google Cloud Dataflow) as well as other data pipeline and integration platforms, and articulate Hevo's technical advantages in a way that lands with both technical and non-technical buyers.
Partner with Account Executives to drive technical wins and with Customer Success to ensure smooth handoffs after a deal closes.
Share customer feedback and patterns with Product and Engineering to influence the roadmap.

Requirements:

2 to 6 years of hands-on experience as a Data engineer, Analytics engineer, ETL/ELT developer, or Data warehouse engineer.
Experience building and operating real data pipelines in production, including handling source schema changes, failures, and reliability issues.
Strong fundamentals in SQL and at least one cloud data warehouse (Snowflake, BigQuery, or Redshift).
Experience with at least one orchestration or transformation tool (Airflow, dbt, or similar).
Exceptional communication and presentation skills.
This is non-negotiable. You will be the face of Hevo's technical capability to a global customer base. That means:
Your spoken English is clear, confident, and easy to follow for an international audience.
You are comfortable presenting to groups of 5 to 15 people, including senior technical leaders, over video calls.
You can structure a technical narrative, not just answer questions but guide a conversation toward the right conclusion.
You can hold your own when a customer pushes back or challenges your recommendation.
You have presented or demoed something technical to an audience before, in any context: internal reviews, client calls, meetups, or conferences.
Genuine interest in customer-facing work, even if you have not done it formally before.

Good to have:

Experience with CDC tools or data integration platforms, whether cloud-native (AWS Glue, Azure Data Factory, or Google Cloud Dataflow) or third-party pipeline and integration tools.
Exposure to multiple source system types such as CRMs, ad platforms, SaaS APIs, and OLTP databases.
Public technical writing, conference talks, or open-source contributions.
Prior experience in customer conversations, even informally. For example, presenting to internal stakeholders or analytics teams or working with international teams across time zones.

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