Solutions Engineer is a strategic and high-exposure role that will drive the use of the company, being a trusted consultant to our customers by guiding them during the product's implementation and internally evangelizing on the diverse use cases of company implementation. You will drive the onboarding, product solutions, end-to-end implementation of the product, to deliver a seamless user experience.
The job will require a bit of coding, client interactions, and working with different teams to build the solution & deliver it in a short period of time.
This role has 3 layers to it -
Solutioning
- Configure all features of the company application, groups, and security settings in the company and other EAS systems.
- Leverage your vast knowledge and expertise across various Applications and Systems to define Blueprint for company Implementation in newer areas/applications.
- Monitor system performance, data integrity, and user activity to make recommendations on continuous improvements for the company platform.
- Build and motivate the team to build reusable solutions that can be easily adopted and deployed by customers.
Technical Enablement
- Strategically Configure, Test, Document, and educate company team members on system design to ensure long-term success.
- Pilot processes with the aim to directly influence the overall Product development and improve the way our customers use the company
- Drive existing and new product feature adoption across Customers.
- Serve as the escalation point of contact for critical issues, for customer concerns relating to technical issues, and coordinate with Professional Services, Engineering, and Product teams.
- Enable the CSMs, Support & Implementation teams from a technical standpoint, to help them meet their SLA requirements (Bugs, Troubleshooting)
- Ensure Application Analysis and technical reviews are happening at the right time, within SLA.
Technical Account Management
- As a part of the Customer Success team, you will work with our Customer Success Managers and customers as Technical Owner to strategize on business objectives and implement company solutions to achieve them.
- During execution consult/ advise/ participate on calls with client's IT stakeholders (Heads, Leads, or senior technology folks), traveling to client locations as needed.
- Work cross-functionally in collaboration with different departments, including Product, Engineering, Professional Services, Support, and Marketing to address issues, questions, and requests.
- Build a relationship with the key customers, by engaging with the key stakeholders and technical leadership, on calls and in person.
What are we looking for?
- Has preferably worked in Product based or Consulting companies for International customers
- Comes with a work experience of 6+ years
- Should be strong with Javascript, HTML, and CSS
- Demonstrates the ability to collaborate with internal and external stakeholders while dealing with complex situations
- Should be flexible to work in the EU (1 PM to 10 PM IST) or US (5 PM to 2 AM) time zones.
Shubham Vishwakarma
Full Stack Developer - Averlon
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- Deep expertise in backend architecture using Python (FastAPI, Django), Node.js (NestJS, Express), or GoLang.
- Strong experience with cloud infrastructure - AWS, GCP, Azure, and containerization (Docker, Kubernetes).
- Proficiency in infrastructure-as-code (Terraform, Pulumi, Ansible).
- Mastery in CI/CD pipelines, GitOps workflows, and deployment automation (GitHub Actions, Jenkins, ArgoCD, Flux).
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Upsurge Labs builds across robotics, biotech, AI, and creative tech, each product running on the backbone of precision-engineered software.
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At Upsurge Labs, only the best minds build the foundations for the future. If you’ve ever dreamed of engineering systems that enable breakthroughs in AI and robotics, this is your arena.
About HighLevel:
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.
Our Website - https://www.gohighlevel.com/
YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g
Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/
Our Customers:
HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.
Scale at HighLevel:
We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.
Who You Are:
The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.
Essential Functions:
- Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
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- Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
- Being able to interpret data that translates into action to improve the team.
- Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
- Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
- Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
- Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
- Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions.
- Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
- Be readily available with cameras on throughout the shift to assist customers and team members via Zoom
Experience/Education/Certifications Required:
- Associate's/ Bachelor's degree or equivalent experience
- 4+ Years in management
- SaaS software experience
- Several years running technical customer-facing teams.
- Experience in managing a team of over 20+
- Project management skills
- Leading a results driven team
- People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
- Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
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- Strong customer facing communication skills
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Language Skills Required Vs. Preferred:
- Fluent in English.
- Demonstrated verbal and written communication skills.
EEO Statement:
At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PythonDjango
FlaskHi,
Please find the job description below and revert me back with your updated resume.
Job Role- Python Developer
Exp- 2-3 years
Location- Nagpur(Remote)
Job description-
Roles & Responsibilities:
Develop and implement scalable software solutions in Python
Integrate user-facing elements with server-side logic
Work closely with other team members to meet project requirements and deadlines
Test and debug programs to ensure software quality and reliability
Write clean, maintainable code following best practices
Stay up-to-date with industry developments and latest trends in Python programming
Requirements:
Proven experience as a Python Developer or similar role
Good understanding of data structures, algorithms, and software design principles
Experience with Python frameworks (e.g., Django, Flask)
Familiarity with front-end technologies (e.g., JavaScript, HTML5, CSS3)
Knowledge of relational databases, SQL, and ORM technologies
Experience with version control systems (e.g., Git)
Excellent verbal and written communication skills
Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent work experience)
Preferred Qualifications:
Experience with cloud platforms (e.g., AWS, Azure, GCP)
Understanding of Agile methodologies
Contributions to open-source projects
Certifications in Python or related technologies
Thanks & Regards,
Abhilash Kumar | HR BIZ HUB
Technical Recruiter
Job Description:
- The Role Requires the Person to hunt and open new accounts for the Company’s SW and platform Solution offerings, Land & Expand, and Manage Existing Accounts and Relationships to grow business & Increase share of wallet with a clear focus on high Client Satisfaction
- Complete Ownership of Salethe s Cycle
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- The role requires the person to be quick thinker, an innovative problem solver and the ability to think on his feet will come in good stead.
Responsibilities
- Hunting New Accounts
- Business Development
- Enterprise Account & Sales Management – grow SOW
- Manage the entire sales cycle
- Maintain High level of customer satisfaction
- Pipeline management, Accurate Sales forecasting, Sales Negotiations and Business Closure.
- Exceeding Monthly and Quarterly Sales Targets
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- Stay up-to-date with new products and new pricing/payment plans
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- Responsible for developing Web Applications.
- Design, Develop, enhance and test front-end, back-end web modules using Node.js, Express framework, My Sql and Mongo DB.
- Research and explore existing solutions, competition, to get a holistic understanding of the Design and development.
- Communicate and collaborate effectively with various teams for effective outcomes.
- Meet deadlines in a high intensity work environment
Primary Skills :
- Proficient in Nodejs
- Understanding of Front-End Technologies
- Good Knowledge of Node
- Proficient in RESTful APIs and API Communications
- Good Grasp of Asynchronous Programming and Its Workarounds
- Database Schema Creation for Business Processes
- Working Knowledge in User Authentication and Authorization
- Write Efficient Code
- Implementing Data Protection
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Full Stack Developer - Averlon