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Our Engineering team values productivity, integrity, and pragmatism.
Job Description-
● A minimum of 4+ years of relevant experience in Inside Sales/Business Development with
experience in IT Enterprise sales
● Identify, qualify, and develop new business opportunities to achieve our sales objectives.
● Performing Sourcing, Lead Generation, Cold Calling, prospecting, finding new customers,
Building pipeline for Account Executive.
● Perform market research and analysis to identify and develop potential customers.
● Generate high potential leads through discovery calls, LinkedIn, and email campaigns and
grow a pipeline to meet the requirements of the sales targets.
● Collaborate with the Marketing team, Account Executives, Global Operations, and Solution
Engineers to develop strategic sales initiatives.
● Should have been part of Inside sales role (preferably services - B2B), US market
prospecting/selling to Fortune 500/1000.
Batik, a product by Tartan, provides a fintech-based platform (startbatik.com) that has been built from the ground up to natively support a wide range of organizations and employers. Through Batik, employees are empowered to use customizable and flexible benefits with easy access to a marketplace that has multiple products like quick loans, credit cards, insurances, gadgets, Coupons, Gym memberships etc.
Starting as a feature of one of our products at Tartan, Batik has helped the most innovative companies and HR leaders transform the employee experience to attract and retain top talent through employee benefits, strategic rewards, recognition, and much more.
What will you do?
- Communicating with customers, making outbound calls to potential customers, and following up on leads.
- Understanding customers' needs and identifying sales opportunities.
- Answering potential customers' questions and sending additional information per email.
- Keeping up with product and service information and updates.
- Creating and maintaining a database of current and potential customers.
- Staying informed about competing products and services.
- Researching and qualifying new leads.
- Explaining and demonstrating features of products and services.
- Closing sales and achieving sales targets.
You will be a good fit if you have the below
- Previous experience in an outbound call center or a related sales position is preferred.
- Proficiency in Microsoft Office and CRM software such as Hubspot
- Any graduate
- Excellent communication skills, both verbal and written.
- Good organizational skills and the ability to multitask.
- Strong listening and sales skills
- Excellent phone and cold calling skills.
- Exceptional customer service skills.
- Ability to achieve targets.
- Brand new MacBook
- Stock Options
- Health Insurance
- Unlimited Sick Leaves
- Passion Fund (Invest in yourself or your passion project)
- Wind Down
- Provide enterprise grade support to our clients over email and phone
- Address core technical queries related to the product
- Troubleshoot bugs faced by our clients. This typically involves working with REST APIs, APIs, HTML/CSS and Javascript
- Perform cause analysis of customer issues via in-depth research and analysis using information from product logs and other databases
- Collaborate with Engineering and Data Analytics to help solve customer issues and provide reports
- Create and maintain internal documentation repositories
- Triage incoming requests and enhance workflows to deal with incoming ticket volume
- Ensure speedy resolution of issues while maintaining high customer satisfaction
- Be a part of an elite Technical Support team
- Build partnerships and work with some of the biggest enterprise accounts across different domains like e-commerce, travel, insurance, banks, telecom etc
- Core markets include US, Europe and SE Asia.
- 1-2 years of experience providing enterprise support to Indian and Global clients (B2B SaaS)
- Hands on experience with HTML/CSS,Javascript, REST APIs and APIs
- Knowledge of Zendesk and JIRA is a plus
- Excellent written and verbal communication skills
- Ability to explain complex concepts through clear and accurate writing
- People skills and having the gift of the gab to handle tricky situations
- Ability to complete large volumes of work quickly and independently with a high level of drive, initiative and self-motivation
- Flexibility of working in rotational shifts
Life at WebEngage:
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative and productive environment.
- Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance
- Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)
- Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers & reimbursement for your WFH setup!)
- Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
- Generating qualified leads through different channels and scheduling meeting with the decisionmakers. Travelling in the region to reach out to clients
- Giving quick responsive to client queries and questions
- Building a trust and deep relationship with the client
- Maintaining awareness and keeping abreast of constantly changing industry landscape andproducts; Keeping track of competitions
- Ensuring strong relationship with clients to drive repeat business with the customer. Meetingsales targets with help from team members
- Managing workload in order to organize and priorities daily and weekly goals
- Acquiring corporate clients & meeting sales target
- Client relationship management, client servicing & account management
- Understanding client requirements, presenting customized gift solutions & quotation
- End-to-end co-ordination of orders with manufacturing department & ensuring client
- Corporate sales experience with any gifting company would be an advantage
satisfaction.
What you need to have:
- 4+ years of B2B sales and management experience, preferably corporate gift sales within the FMCG sector.
- Must have a strong leadership record and proven sales achievement history along with an established client portfolio with current relationships
- Must possess good verbal presentation and negotiating skills
- Should be comfortable presenting and working with senior level management and above
- Excellent phone etiquette and written skills, highly organized and have creative critical thinking skills
- Added advantage for someone experienced in corporate gifting
UX Designer with focus on research - a research-based role who would work alongside the product manager and the design team to assess the markets, competitors, user behaviour & preferences and USPs. Primarily, the role would be to gather the problem statements and requirements from the client and understand what needs researching and designing.
About the Manager- Content Writing
We are looking for a passionate and creative content writer to join our marketing team. You are an individual who possess world-class writing skills, loves making complex technology easy to understand and thrives in a fast paced agile environment.
Responsibilities (not exhaustive)
- Design and execute content marketing strategy to support sales and marketing team
- Write compelling content for multiple online channels like blogs, white papers, Ebooks, case studies, press releases, videos, etc.,
- Drive internal sales enablement and work closely with our Inside Sales team to develop monthly client pitches, emails, and drafting content with various touch points defined in the outbound sales activity.
- Write innovative content copy for weekly social media posts (LinkedIn, Twitter)
- Ghost write few original content in the form of blogs, ebooks, others
- Support content operations including uploading content, maintaining content management system (Wordpress), creating supporting graphics.
- Use search engine optimisation (SEO) in writing to maximise the visibility of all the online content pieces
- Engage with the internal product team, strategy team to get product briefs and create positioning documents.
- Research buyer personas, and create appropriate messaging around it.
- This profile will be required to collaborate extensively with fellow colleagues across the marketing, inside sales, strategy, leadership, other teams to create and execute high impact content development and content marketing projects.
The Ideal Candidate
Education
- Bachelor’s degree preferably in Journalism, Business Marketing or related field from a top institute with an excellent academic record
Experience
- 4+ years of content marketing experience in IT industry / tech start-ups (SaaS experience is a plus)
- Have a proven track record of on time and high-quality project delivery
- Experience of having operated effectively in a high demand, rapidly shifting / fluid environment.
- Ability to work on multiple projects with different objectives simultaneously
Functional Skill Set
- Impeccable grasp of English language with strong interpersonal skills
- Strong knowledge of SEO, SEM, Google Analytics best practices
- Understanding of Social media content formats and style.
- Well versed with the nuisances of social media, especially LinkedIn and Twitter
Leadership Skills and Mindsets
- Lives and breathes a proactive delivery mindset, role-filling as necessary to meet program goals.
- Strong leadership skills and demonstrated ability to manage through times of uncertainty and change
- Ability to work with marketing and sales teams virtually
- Good time management skills, including prioritizing, scheduling and adapting as necessary
- Exceptionally creative with the ability to come up with creative content suggestions for various sales and marketing campaigns for different industries and personas
- Innovative mindset to come up with engaging content strategy that adds to our brand voice.
- Ability to quickly understand and communicate technical concepts and challenges across a wide range of audiences
- Self starter with the aggression to contribute continuously to increasing brand reach, and in the long run generating leads
Location
Anywhere in India, Mumbai preferred.