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As a Customer Success Associate, you’ll be the driving force behind exceptional learner experiences - from the moment they join to achieving their career goals. Your mission? Enhance user love and transform learning journeys into success stories!
What You'll Do:
- Manage the Learner Journey: Own the entire user lifecycle, from onboarding to post purchase support, ensuring a seamless and rewarding experience.
- Be the Voice of LearnTube: Engage with learners via calls, chat, and email, resolving queries, offering guidance, and ensuring they get the most out of our courses.
- Drive Performance Excellence: Meet and exceed key performance metrics: quality, productivity, and user feedback, setting new standards for success.
- Build Strong Relationships: Go beyond solving queries, foster deep learner engagement and loyalty by actively listening and responding to their needs.
- Elevate the Learning Experience: Ensure every paid learner receives top-notch attention and support, making their upskilling journey smooth and enjoyable.
- Support Career Success: Help learners land their dream jobs by providing career guidance, insights, and expert assistance in job placements.
- Operational Excellence: Own performance metrics like CSAT, first response time, resolution speed, and ticket volume along with building internal SOPs for scalable, predictable learner support.
What makes you a great fit?
Must-Haves:
- 2-4 years of Customer Success and/or Operational Strategy experience
- Proven ability to think in systems and processes, not just in one-off fixes
- Experience building SOPs, quality standards, or scalable support mechanisms
- Strong ownership mindset with the ability to self-manage and self-prioritize
- Excellent communication (written + spoken) and problem-solving skills
- Familiarity with CRMs, Excel/Sheets, dashboards, and support tools
Nice-to-Haves:
- Experience in EdTech, career platforms, or skilling-focused ecosystems
- Worked in a scale-up where LTV, user experience, and operational rigor co-exist
- An eye for identifying learner friction and converting it into delight
About Us:
At LearnTube, we’re on a mission to make learning accessible, affordable, and engaging for millions of learners globally. Using Generative AI, we transform scattered internet content into dynamic, goal-driven courses with: AI-powered tutors that teach live, solve doubts in real time, and provide instant feedback. Seamless delivery through WhatsApp, mobile apps, and the web, with over 1.4 million learners across 64 countries.
Meet the Founders:
LearnTube was founded by Shronit Ladhani and Gargi Ruparelia, who bring deep expertise in product development and ed-tech innovation. Shronit, a TEDx speaker, is an advocate for disrupting traditional learning, while Gargi’s focus on scalable AI solutions drives our mission to build an AI-first company that empowers learners to achieve career outcomes. We’re proud to be recognised by Google as a Top 20 AI Startup and are part of their 2024 Startups Accelerator: AI First Program, giving us access to cutting-edge technology, credits, and mentorship from industry leaders.
Why Work With Us?
At LearnTube, we believe in creating a work environment that’s as transformative as the products we build. Here’s why this role is an incredible opportunity:
- Cutting-Edge Technology: You’ll work on state-of-the-art generative AI applications, leveraging the latest advancements in LLMs, multimodal AI, and real-time systems.
- Autonomy and Ownership: Experience unparalleled flexibility and independence in a role where you’ll own high-impact projects from ideation to deployment.
- Rapid Growth: Accelerate your career by working on impactful projects that pack three years of learning and growth into one.
- Founder and Advisor Access: Collaborate directly with founders and industry experts, including the CTO of Inflection AI, to build transformative solutions.
- Team Culture: Join a close-knit team of high-performing engineers and innovators, where every voice matters, and Monday morning meetings are something to look forward to.
- Mission-Driven Impact: Be part of a company that’s redefining education for millions of learners and making AI accessible to everyone.
Requirements
Currently pursuing or recently completed a degree in marketing, communications, or a related field
Your responsibilities include creating and curating engaging content across digital platforms to boost engagement.
Oversee daily social media operations, including post scheduling, interaction, and monitoring.
Assist in enhancing website content for better search engine visibility.
Support the creation and analysis of email campaigns, optimizing based on performance.
Stay updated with the latest digital marketing trends and tools to support the marketing team effectively.
Responsibilities
● Serve as the inside sales representative, connecting with as many leads as possible determining if they are good customer fits and be a true LambdaTest evangelist.
● Fully focused on outreach, prospecting, and lead qualification.
● Should always prioritise tasks based on (prospect’s/ customer’s) response, interest, and business needs.
● CRM hygiene - document all calls/ emails/ activities on CRM system and provide appropriate
● Forecast to the sales management
Requirements
● 2 - 4 years of Sales/ SDR/ Market Research/ Lead Generation/ Cold Calling experience in SaaS
industry is a must.
● B.Tech in C.S, I.T, or related field is a plus
● Fluent in English - written and spoken with a passion for technology
● Functional experience in prospecting tools and CRM platforms, like - Sales Navigator, Zoom info,
ZOHO, SFDC etc
● Proficient in lead generation and appointment setting via cold calling, email campaigns, LinkedIn
connects, etc
● Exceptional prospecting, discovery, and qualification skills.
● Should be able to connect and develop relationships with CXO level executives over the phone/ con-calls
● Must be organised, articulate and detail-oriented with the ability to multitask in a dynamic, fast-
changing environment
● Experience working in a rapidly growing, fast-paced organisation selling SaaS solutions to
enterprise companies.


Responsibility
- Have a willing attitude ready to take on new challenges.
- Lead the entire web application development life cycle right from the concept stage to delivery and post-launch support.
- Ensure HTML, CSS, and shared JavaScript is valid and consistent across applications.
- Strong time management, listening, and communication skills.
- Experience with and a strong understanding of mobile web development.
- Convey effectively all task progress, evaluations, suggestions, and schedules along with technical and process issues.
- Creating database schemas that represent and support business processes.
- Utilize backend data services and contribute to increasing existing data services API.
Required Skills
- Previous working experience as a PHP / Laravel / Shopware 6 developer.
- In-depth knowledge of object-oriented PHP.
- Basic Linux experience (command-line tools).
- MySQL profiling and query optimization.
- Creative and efficient problem solver.
- Technical Skills:- HTML, CSS, JavaScript, JQuery, Core PHP, MySql, Laravel, Symfony, Shopware 6.
- Ubuntu system knowledge is required.

- Demonstrated experience as a software engineer, with at least 8+ years’ experience in technology roles
- Experience working on complex systems and cloud architectures, preferably in a B2B or enterprise context
- Significant experience with the Java programming language and frameworks such as Spring & SpringBoot
- Good working experience with front-end Javascript frameworks such as ReactJS
- Experience optimizing databases and SQL queries for high-performance
- Good knowledge of AWS services, design patterns and practices - ideally certified
- Experience and keen understanding of the value of working in agile teams
- A “quality-first” mindset, with experience working in continuous integration environments
- Highly effective at communicating, and comfortable whiteboarding design ideas with teams of engineers, product managers, and business analysts
- Desire to challenge the status quo and maturity to know when to compromise
- Respect for other team members and a highly collaborative approach to working and learning together

Translate designs and wireframes into high quality code
Design, build, and maintain high performance, reusable, and reliable Java code
Ensure the best possible performance, quality, and responsiveness of the application
Identify and correct bottlenecks and fix bugs
Help maintain code quality, organization, and automatization
Skills:
Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
Familiarity with RESTful APIs to connect Android applications to back-end services
Strong knowledge of Android UI design principles, patterns, and best practices
Experience with offline storage, threading, and performance tuning
Ability to design applications around natural user interfaces, such as touch
Familiarity with the use of additional sensors, such as gyroscopes and accelerometers
NOTE-Must have exp in Java Language .
Required Experience, Skills and Qualifications
Good knowledge in Java, Programming & Software design principles and expertise in Android application development.
Key Skills:
Knowledge of Android Studio, SDK and Android Application is required.
What you will do:
- Sourcing for the region (Maharashtra and Gujarat)
- Working closely with business development team and operations team to ensure the client expectations are properly met in terms of time and quality of sourcing
- Building and developing the required team to achieve the targets
- Driving efficiencies to maintain sourcing service levels and expanding margins of the region
- Building and implementing processes to increase the overall efficiency and reliability of the region
- Participating in cross-functional projects for high priority initiatives and bringing process and data- driven focused approach to support the organization's goals
- Driving change management to ensure efficient implementations of any new strategic change
- Collaborating closely with stakeholders like Operations, Finance, Product, Sales and New initiatives with the objective of driving stakeholder success
- Ensuring excellent customer and partner experience
Desired Candidate Profile
What you need to have:- Graduates from Tier 1/2 Engineering colleges/Post Graduate from Tier 1/2 Management colleges with good academic performance
- 4-8 years of frontline Operation/sourcing/channel management experience or P&L Management
- Strong leadership qualities to lead a large geographically spread team
- Ability to manage conflicts and good stakeholder management skills
- Multi-tasking capabilities and inter departmental coordination
- Product first mindset and relevant experience is a useful plus
- Experience in channel management in B2C space will be very useful
Tatsam is a stealth mode, venture-backed mental healthcare company based in India. We're redesigning mental health and wellness experiences for the modern day working professional, have raised angel round from top-tier investors, and signed some of the largest Indian enterprises and startups for the upcoming private beta launch… and we’re just getting started.
The startup is led by a team of CXOs who are serial entrepreneurs (YC alumni, IIT alumni, CXO in large enterprises). They are supported by a team of behavioral design experts, clinicians and counsellors with vast experience, and technologists on a mission to improve mental health and wellbeing for the modern day working professional.
Responsibilities:
- Your primary responsibility as a senior backend engineer will be to architect and develop a scalable and robust micro-services backend with strong Java, Spring(Boot), MySQL, AWS/GCP.
- Experience being part of a software development team in an Agile/Lean/Continuous Delivery environment
- Be a key performer in a high-performance product engineering team
Qualifications:
- 1 to 4 years of overall IT experience. Most of this experience in Java (Core Java, J2EE, Springboot, Java collections, Java Multithreading)
- Should have experience designing database schemas - SQL and NoSQL.
- Exposure to frameworks like Spring, Hibernate, Play would be a plus
- Experience with microservices architecture would be beneficial.
- Working knowledge of any public cloud (AWS, GCP or Azure)
- Broad understanding and experience of real-time analytics, NoSQL data stores, data modeling and data management, analytical tools, languages, or libraries
- Bachelor's Degree in Computer Science or Engineering.
The Opportunity
You will enter a close group of exceptionally talented people who in the last 2-months have secured incredible investors, partners, clients and advocates. We will continue this momentum till our vision of being able to provide good mental health and wellbeing avenues for the modern day professionals is achieved. If we like each other and agree to partner in this journey, this has the potential of resulting in a compounded career and mental growth for you.
Responsible for planning, connecting, designing, scheduling, and deploying data warehouse systems. Develops, monitors, and maintains ETL processes, reporting applications, and data warehouse design. |
Role and Responsibility |
· Plan, create, coordinate, and deploy data warehouses. · Design end user interface. · Create best practices for data loading and extraction. · Develop data architecture, data modeling, and ETFL mapping solutions within structured data warehouse environment. · Develop reporting applications and data warehouse consistency. · Facilitate requirements gathering using expert listening skills and develop unique simple solutions to meet the immediate and long-term needs of business customers. · Supervise design throughout implementation process. · Design and build cubes while performing custom scripts. · Develop and implement ETL routines according to the DWH design and architecture. · Support the development and validation required through the lifecycle of the DWH and Business Intelligence systems, maintain user connectivity, and provide adequate security for data warehouse. · Monitor the DWH and BI systems performance and integrity provide corrective and preventative maintenance as required. · Manage multiple projects at once. |
DESIRABLE SKILL SET |
· Experience with technologies such as MySQL, MongoDB, SQL Server 2008, as well as with newer ones like SSIS and stored procedures · Exceptional experience developing codes, testing for quality assurance, administering RDBMS, and monitoring of database · High proficiency in dimensional modeling techniques and their applications · Strong analytical, consultative, and communication skills; as well as the ability to make good judgment and work with both technical and business personnel · Several years working experience with Tableau, MicroStrategy, Information Builders, and other reporting and analytical tools · Working knowledge of SAS and R code used in data processing and modeling tasks · Strong experience with Hadoop, Impala, Pig, Hive, YARN, and other “big data” technologies such as AWS Redshift or Google Big Data
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