Responsibilities:
-- Contact potential and existing customers to inform them about fabric products and services using sales scripts
-- Answer questions about fabrics and the company
-- Understand customer requirements and close sales
-- Direct prospects to the field sales team when needed
-- Enter and update customer information in the database
-- Take and process fabric orders accurately
-- Handle customer grievances to preserve the company's reputation
-- Meet sales quotas and facilitate future sales
-- Keep records of calls, sales, and useful customer information
-Requirements:
-- 2+ years of proven experience as a telesales representative or in other sales/customer service roles
-- Demonstrated track record of successfully meeting sales quotas, preferably over the phone
-- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
-- Ability to learn about fabric products and services and describe/explain them to prospects
-- Excellent communication and interpersonal skills
-- Ability to handle rejection and remain cool-tempered
-- Outstanding negotiation skills with the ability to resolve issues and address complaints
-- High school diploma; BSc/BA preferred
About the company
"Since 1966, Luthra Exports has been a leading name in India's textile industry, specializing in premium Surat-based fabrics. With offices in New Delhi and Surat, Gujarat, we serve customers nationwide with a wide range of quality polyester and viscose fabrics.
Subodh Popalwar
Software Engineer, Memorres
About Luthra exports
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