Service Designer/ Customer Experience (CX) Designer at TalentXO · Pune · 3 - 7 years · ₹14L - ₹16L / yr · Profitable · Posted 29 Mar 2026

Role & Responsibilities
- Experience 3-4 years (GB03), 5 years (GB04)
- Product design and UX research background with understanding of software development, retail services, and branding
- Must have developed ecosystem maps or service blueprints in different products
- Must have knowledge related to system architecture (either built or designed)
- Education can be bachelor of technology or design; certifications from renowned institutes on Service Design (SDN or NNg UX research certificate). UK institutes offer Masters in Service Design, as well as certificate programs from IITs.
- Good to have is research/awards in service design or service innovation, work as a service designer with early-stage startup
Ideal Candidate
- Strong Service Design /Customer (user) Experience Design profile
- Mandatory (Experience1) - Must have 3+ YOE in Service Design (Customer Experience Design) across Products/Services with strong experience of end-to-end service thinking (beyond just UI/UX)
- Mandatory (Experience 2) - Must have hands-on experience in creating service blueprints, ecosystem maps, and customer journey maps across multiple products or services
- Mandatory (Experience 3) - Strong understanding of software development lifecycle, retail/service ecosystems, with branding and experience consistency principles
- Mandatory (Experience 4) - Must have working knowledge of system architecture (designed or collaborated closely with engineering teams)
- Mandatory (Portfolio) - Strong portfolio showcasing service design projects, including problem framing, research insights, blueprinting, and implementation impact
- Mandatory (Education) - Bachelor’s degree in Design, Technology, or related field (B.Des / B.Tech or equivalent)
- Highly Preferred (Pedigree) - Candidates from NID College are highly preferred
- Preferred (Certifications) - Relevant certifications in Service Design / UX Research from reputed institutes (e.g., SDN, NNg, IIT programs, or equivalent)
- Preferred (Experience 1) - Experience working as a Service Designer in early-stage startups or involvement in service innovation initiatives / awards / research
- Preferred (Experience 2) - Exposure to service design / service management programs from top institutes (IIMs or equivalent

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We're building the AI operating system for the $600B global managed IT market.
Managed service providers (MSPs) run IT for lots of small and mid-sized businesses. Their technicians spend most of the day on repetitive tickets — setting up new joiners, sharing folders, fixing sign-in issues. Our first product is an AI service desk. It learns how each MSP works, turns a ticket into a plan of exact steps, and runs only what a technician approves.
Our vision is to build additional products for other parts of the MSP's business (such as voice AI, business operations and analytics), turning this into the one AI operating layer for the MSP business.
We've just raised a $4.4M pre-seed from Seedcamp, Futurepresent and Entree Capital. Our founders previously built upGrad ($2B) and Kapiva ($250M), and come from Bain Capital, Parthenon, and Morgan Stanley. Our co-founders both studied CS at IIT Delhi.
We're building a small team with very high talent density in Mumbai — people from IIT Bombay, Yale, Rippling and more.
The role:
We're hiring our first Product Designer — someone who will shape how the product looks, feels, and works from the ground up.
The hardest design problem we have is trust. A technician needs to feel comfortable letting AI make changes in a customer's Microsoft 365 or Google Workspace. So every screen needs to make it very clear what the AI knows, what it plans to do, and what it changed — and still be fast enough that a busy service desk actually uses it.
You'll work directly with the co-founder who leads product and our engineers, and own design end to end — from customer calls to shipped product.
What you'll do:
- Own the product experience end to end. Take problems from a first customer conversation to rough sketches, prototypes, and polished UI that ships — then keep improving it once it's live.
- Design how people and AI work together. Decide how the product explains what it knows, asks for approval, shows its progress, and owns up when something goes wrong. Make it easy for a technician to say yes with confidence.
- Make complex work feel simple. IT work is detailed and technical. You'll turn it into clear, fast experiences that busy teams can use without training.
- Stay close to customers. Join customer calls, watch technicians at work, test ideas with them every week, and bring what you learn straight into the product.
- Prototype fast, ideally in code. Use AI and design tools (Claude, Figma and others) to build working prototypes, so we learn from real use rather than static mockups.
- Design everywhere the product shows up — the app, integrations with tools technicians already use, operational dashboards and more.
- Build a lean design system. Give our engineers the building blocks to ship consistent UI without waiting on you.
- Set the bar for design. As our first designer, you'll shape how design is done here — the standard of quality, how we work, and who we hire next.
A few problems you might pick up in your first months: a single approval to set up 50 new joiners, with a clear "48 done, 2 need attention — and why"; a way for teams to see what the AI has learnt about each client, where it came from, and how to undo it; and a simple view that tells an owner the AI is working.
What we're looking for:
- Great product design work you've actually shipped. Consumer or B2B doesn't matter — we care much more about how you think than where you've worked.
- Strong craft and taste. Simple, clean and fast over flashy — think Linear, not a design studio website.
- Comfort going deep on a complex subject. You'll need to learn how things like Microsoft 365 groups and licences work, and enjoy doing it.
- Speed. You prototype in code or with AI tools and get ideas in front of users quickly.
- You use AI every day. You have opinions on what makes AI products feel trustworthy — and what makes them feel risky.
- High ownership and clear writing. You can take a messy problem all the way to something shipped, and explain your thinking simply along the way.
Nice to have:
- You've designed AI or agent products before.
- Early-stage startup or founder experience.
- You can write front-end code (React / Tailwind).
Probably not the right fit if
- Most of your work is brand, marketing, or research.
- You need a detailed spec and a design manager to do your best work.
Why join us?
- Real ownership. We're very early, so you'll shape how design works here — not inherit someone else's system.
- A hard, new problem. AI that takes real actions on real systems is still being figured out. You'll help define what good looks like.
- Fast impact. You'll work directly with the founders and see your work in customers' hands within weeks.
What you’ll get to do in this role:
Partner closely with product, content, and growth teams to shape user experiences for StoryTV and the Master App, defining what to build and how to build it.
Deeply understand user and creator behavior across short-form video, live streaming, and interactive social experiences.
Design end-to-end user journeys—from experience maps and storyboards to wireframes and high-fidelity prototypes.
Craft intuitive flows across content discovery, creator tools, engagement loops, and monetization journeys.
Ensure a seamless and consistent experience across StoryTV and the broader Eloelo ecosystem.
Plan and run usability testing to validate concepts and continuously improve product experience.
Contribute to scalable design systems and interaction patterns for rapidly evolving features.
What you’ll bring:
4-6 years of experience in UX/Interaction Design with a strong foundation in human-centered design.
A portfolio that demonstrates end-to-end design thinking, from research to shipped experiences (preferably in content, social, or creator platforms)
Ability to simplify complex product problems into intuitive, user-friendly solutions
Strong understanding of information architecture for content-heavy and social platforms
Ability to clearly articulate design decisions backed by user insights and data
Proficiency in tools like Figma, Sketch, or Adobe XD for wireframing and prototyping
Experience working in agile, fast-paced product environments
Strong collaboration and communication skills to work across cross-functional teams
High ownership, initiative, and a “make it work” mindset to take products from concept to launch
Role Overview:
As Product Designer at Marbles Health, you'll own the end-to-end design of our product experience from early strategy and user research through to final UI execution. This is a high-ownership role for someone who wants to influence not just how the product looks, but how it works and why.
This isn't a role for someone whose first instinct is only "I can make this look pretty."
Before you read further, a few honest questions:
A user's health data flow feels confusing. What's your first move?
❌ "I'll flag it to the PM and wait for direction."
✅ "I'll sit with the clinical logic until I understand why it's built this way, then propose what should change."
You're designing a screen explaining a brain-health metric to a non-technical user. Where do you start?
❌ "I'll make it look clean and modern."
✅ "I'll figure out what the user is actually afraid of or confused about, then design for that first."
How do you use Claude or ChatGPT in your work?
❌ "I use it for inspiration and copy."
✅ "I use it to pressure-test flows, generate variants fast, and get from a rough idea to a testable prototype in hours, not days."
What does ownership look like to you?
❌ "I hand off the Figma file and move to the next ticket."
✅ "I stay close to it post-launch - funnel data, session recordings, A/B results - because shipping isn't the finish line."
If the "yeah!" answers sound like you, keep reading.
What You'll Do
- Lead UX strategy for key product areas - translating user needs, business goals, and clinical/health considerations into clear design direction.
- Design end-to-end user flows, wireframes, and high-fidelity UI for web and mobile experiences.
- Conduct and synthesize user research (interviews, usability testing, surveys) to validate design decisions.
- Build and maintain a scalable design system/component library in collaboration with engineering.
- Partner closely with Product Managers and Engineers from ideation through shipping — you're in the room for strategy, not just execution.
- Translate complex health information into simple, trustworthy, and accessible interfaces.
- Use data (funnel metrics, session recordings, A/B tests) to inform and iterate on designs post-launch.
- Present design rationale clearly to stakeholders, including non-design leadership.
What We're Looking For
- 2-5 years of experience as a Product Designer or UX/UI Designer, ideally in a consumer app, health tech, or fintech environment.
- A strong portfolio demonstrating both UX thinking (flows, research, problem-framing) and high-quality UI execution.
- Proficiency in Figma (or equivalent) and familiarity with prototyping tools.
- Experience designing for both web and mobile platforms.
- Comfort working with ambiguity - you can turn a loosely defined problem into a structured design process.
- Basic understanding of accessibility standards (WCAG), especially relevant in health products used by diverse populations.
- Strong communication skills, able to justify design decisions with reasoning, not just aesthetics.
- Bonus: prior experience in health tech, wellness, or a regulated/trust-sensitive consumer category.
Nice to Have
- Experience running or contributing to a formal design system.
- Familiarity with basic HTML/CSS (to collaborate more fluidly with engineering).
- Exposure to behavioral design principles (habit formation, nudges) relevant to health engagement.
- Motion design skills (micro-interactions, transitions, product animations).
- Experience creating print collaterals (brochures, packaging, in-clinic materials).
- An AI-forward mindset - curiosity about using AI tools in the design process and designing AI-native product experiences.
What Success Looks Like in the First 6 Months
- Ownership of at least one major product flow, redesigned or shipped based on user research.
- A functioning or improved design system adopted across the product.
- Established a lightweight, repeatable UX research process for the team.
If you want real ownership in health tech and are ready to dig into complexity most people avoid, we'd love to see your work.
To be considered, please also fill out this short form:
Apply here (application form): https://forms.gle/NTa8z6TpCg8PzUYD8
SuperKalam (YC W23) is building the best AI tutor platform out of India, in the vein of Duolingo. We are eager to talk to a Product Designer with an amazing sense of quality and strong ownership.
Requirements
- Ideally 2 to 4 yrs of experience of both functional and beautiful designs
- Solid product thinking, previously worked in a product based org
- Strong design portfolio
- Asks the right questions, knows user data and keeps different user segments in mind
- Has worked on design systems, like dark and light themes
- Must use AI in design processes and product thinking
- Multidisciplinary thinking, e.g. motion design flows using tools like Jitter / Rive / Lottie
- Bonus: gamification / personalisation flows
Responsibilities
- Work closely with the founders and engineering team and lead initiatives
- Prototype in Figma or build AI prototypes
- Add visual delight to the UI via illustrations and animation
- User insights, competitive analysis, data-driven decisions, collating user feedback
Who will thrive here: enjoys complex product problems, balances speed vs design perfection, hungry to learn, ownership mindset and a strong individual contributor.
Compensation: 18 to 25 LPA based on experience. ESOPs for the right candidate.
Interview: resume shortlisting, 20 min intro call, then an assignment (about 2 days; we never use assignment work without permission or pay), product round (1 hour, in person) and final closure discussion.
Location: Bengaluru. Full-time. Full JD: https://www.ycombinator.com/companies/superkalam/jobs/gvVQ5BQ-product-designer-2-4yrs-experience
How do you like the idea of owning a product? Do you feel confident partnering with the product team and being informed enough to call the shots? We’re happy to give you that chance.
We’re looking for a UI/UX Designer with 4–5 years of experience who can think beyond screens and push the product forward. You’ll work closely with product managers, developers, and cross-functional teams to deliver exceptional, user-centric experiences.
Responsibilities:
- Partner closely with product managers and stakeholders to define product strategy, requirements, and user goals.
- Lead user research interviews, usability tests, and data interpretation, translating insights into actionable design decisions.
- Create high-fidelity wireframes, interactive prototypes, and visually polished interfaces across web and mobile platforms.
- Drive design direction while ensuring consistency with brand guidelines and design systems.
- Develop detailed user personas, journeys, flows, information architecture, and interaction models.
- Conduct end-to-end usability testing and iterate designs based on findings.
- Collaborate closely with development teams to ensure accurate design implementation and resolve UI/UX challenges.
- Stay up to date with industry trends, evolving UX patterns, and new tools and technologies, bringing fresh thinking to the team.
- Provide mentorship, design critiques, and guidance to junior designers to maintain overall design quality.
- Advocate for user-centered thinking across the organization and influence product decisions through design expertise.
Qualifications:
- Bachelor’s degree in Design, HCI, or a related field (or equivalent practical experience).
- 4–5 years of solid UI/UX design experience, with a strong and diverse portfolio demonstrating end-to-end product thinking.
- Expertise in modern design and prototyping tools such as Figma, Sketch, Adobe XD, or similar.
- Strong understanding of user-centered design principles, usability heuristics, and UX research methods.
- Excellent visual design sensibility with a strong grasp of layout, typography, color theory, and design systems.
- Proven ability to turn complex problems into simple, intuitive solutions.
- Strong communication and storytelling skills, with the ability to explain design decisions to both technical and non-technical teams.
- Ability to manage multiple projects, prioritize effectively, and meet deadlines.
- Experience designing for responsive, mobile-first environments; familiarity with accessibility standards is a plus.
UI/UX Designer
Designer | Creator | Problem Solver
Location: Noida (On-site)
Employment Type: Full-time
Salary: ₹3.5–5 LPA (Based on Experience)
Experience: 0–2 Years (Freshers with a strong portfolio are welcome)
About Skillinabox
Skillinabox is one of India's fastest-growing SkillTech startups, transforming fashion education through industry-driven, hands-on learning. Our mission is to bridge the gap between education and the real world by equipping learners with practical skills that make them career-ready.
Backed by a passionate team and a culture of innovation, we're building the future of creative education. At Skillinabox, every team member has the opportunity to take ownership, drive meaningful impact, and grow alongside the company as we continue to scale across India and beyond.
About the Role
We're looking for a UI/UX Designer who is passionate about design, creativity, user experience, and solving real-world problems through thoughtful digital experiences.
At Skillinabox, this role goes beyond creating visually appealing screens—you'll have the opportunity to contribute to the development of our digital learning ecosystem. As a key member of our growing team, you'll play an important role in designing intuitive user experiences, creating engaging interfaces, developing design systems, conducting user research, and collaborating with product and technology teams.
If you're someone who enjoys understanding users, experimenting with ideas, creating meaningful experiences, and bringing concepts to life, we'd love to have you join us.
Key Responsibilities
● UI/UX Design: Design intuitive, user-friendly, and visually engaging interfaces for web and mobile platforms.
● User Research: Understand learner needs, behaviours, and pain points through research, feedback, and usability testing.
● Wireframing & Prototyping: Create user flows, wireframes, mockups, and interactive prototypes to communicate and validate design ideas.
● Design Systems: Create and maintain consistent UI components, design guidelines, and visual standards across products.
● Collaboration: Work closely with product, technology, content, and business teams to translate requirements into effective design solutions.
● Design Improvement: Analyse user feedback and product performance to identify opportunities and continuously improve the overall user experience.
● Visual Design: Ensure consistency across layouts, typography, colours, icons, illustrations, and other visual elements.
● Design Handoff: Prepare design specifications and assets and collaborate with developers to ensure accurate implementation.
Qualifications
● 0–2 years of experience in UI/UX Design, Product Design, Interaction Design, or a related field.
● Bachelor's or Master's degree in Design, UI/UX, Graphic Design, HCI, or a related field.
● Freshers with an exceptional portfolio and strong communication skills are welcome.
● A portfolio showcasing UI/UX or product design projects is mandatory.
● Strong understanding of user-centred design, usability, interaction design, visual hierarchy, and responsive design.
● Proficiency in Figma and other relevant UI/UX or prototyping tools.
● Strong problem-solving, visual design, presentation, and communication skills.
● Ability to understand user needs and translate them into simple and effective design solutions.
● Passion for design, technology, education, creativity, and hands-on learning.
Why Us?
● We are a one-of-a-kind vernacular skilling platform disrupting the skilling landscape.
● Skills >> Education is a notion we are spreading through hands-on skilling.
● Backed by leading angels in the industry as well as the government.
● With founders and the board having a combined experience of 100+ years in skilling, we definitely know what we are doing.
● We believe people >> product and would love to have you onboard to help scale this ship and make a meaningful impact.
● Amazing growing team!
● We are growing 100% month over month!
● ESOPs for the core team.
● We are solving for Bharat & the world!
● We are global since 2022!
Final Words
If you've made it this far — you're probably someone who cares about what they build. At Skillinabox, we don't just create interfaces — we build experiences, skills, and opportunities for the next generation of learners.
Don't just tell us what you've designed — tell us why you design.









