Service Designer/ Customer Experience (CX) Designer at TalentXO · Pune · 3 - 7 years · ₹14L - ₹16L / yr · Profitable · Posted 29 Mar 2026

Role & Responsibilities
- Experience 3-4 years (GB03), 5 years (GB04)
- Product design and UX research background with understanding of software development, retail services, and branding
- Must have developed ecosystem maps or service blueprints in different products
- Must have knowledge related to system architecture (either built or designed)
- Education can be bachelor of technology or design; certifications from renowned institutes on Service Design (SDN or NNg UX research certificate). UK institutes offer Masters in Service Design, as well as certificate programs from IITs.
- Good to have is research/awards in service design or service innovation, work as a service designer with early-stage startup
Ideal Candidate
- Strong Service Design /Customer (user) Experience Design profile
- Mandatory (Experience1) - Must have 3+ YOE in Service Design (Customer Experience Design) across Products/Services with strong experience of end-to-end service thinking (beyond just UI/UX)
- Mandatory (Experience 2) - Must have hands-on experience in creating service blueprints, ecosystem maps, and customer journey maps across multiple products or services
- Mandatory (Experience 3) - Strong understanding of software development lifecycle, retail/service ecosystems, with branding and experience consistency principles
- Mandatory (Experience 4) - Must have working knowledge of system architecture (designed or collaborated closely with engineering teams)
- Mandatory (Portfolio) - Strong portfolio showcasing service design projects, including problem framing, research insights, blueprinting, and implementation impact
- Mandatory (Education) - Bachelor’s degree in Design, Technology, or related field (B.Des / B.Tech or equivalent)
- Highly Preferred (Pedigree) - Candidates from NID College are highly preferred
- Preferred (Certifications) - Relevant certifications in Service Design / UX Research from reputed institutes (e.g., SDN, NNg, IIT programs, or equivalent)
- Preferred (Experience 1) - Experience working as a Service Designer in early-stage startups or involvement in service innovation initiatives / awards / research
- Preferred (Experience 2) - Exposure to service design / service management programs from top institutes (IIMs or equivalent

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4-6 years of experience in UX/Interaction Design with a strong foundation in human-centered design.
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To drive design excellence for the assigned digital customer journeys (app & web) by leading a team of designer(s) and owning the end-to-end design and testing strategy for these journeys. The role partners closely with business/product stakeholders, product management and analytics teams to identify customer pain points, prototype new-age (including AI-led) design concepts, validate design hypotheses through structured testing (A/B, moderated/un-moderated research) and institutionalize design system adherence across the assigned journeys, while managing the design talent within the team.
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- Number of Outsourced employees: As applicable, through the POD structure
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UI/UX Designer – Job Description
Location: Pune | Experience: 2–4 Years | Type: Full-time | Work Mode: WFO
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Before you read further, a few honest questions:
A user's health data flow feels confusing. What's your first move?
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✅ "I'll sit with the clinical logic until I understand why it's built this way, then propose what should change."
You're designing a screen explaining a brain-health metric to a non-technical user. Where do you start?
❌ "I'll make it look clean and modern."
✅ "I'll figure out what the user is actually afraid of or confused about, then design for that first."
How do you use Claude or ChatGPT in your work?
❌ "I use it for inspiration and copy."
✅ "I use it to pressure-test flows, generate variants fast, and get from a rough idea to a testable prototype in hours, not days."
What does ownership look like to you?
❌ "I hand off the Figma file and move to the next ticket."
✅ "I stay close to it post-launch - funnel data, session recordings, A/B results - because shipping isn't the finish line."
If the "yeah!" answers sound like you, keep reading.
What You'll Do
- Lead UX strategy for key product areas - translating user needs, business goals, and clinical/health considerations into clear design direction.
- Design end-to-end user flows, wireframes, and high-fidelity UI for web and mobile experiences.
- Conduct and synthesize user research (interviews, usability testing, surveys) to validate design decisions.
- Build and maintain a scalable design system/component library in collaboration with engineering.
- Partner closely with Product Managers and Engineers from ideation through shipping — you're in the room for strategy, not just execution.
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- Present design rationale clearly to stakeholders, including non-design leadership.
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- 2-5 years of experience as a Product Designer or UX/UI Designer, ideally in a consumer app, health tech, or fintech environment.
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- Strong communication skills, able to justify design decisions with reasoning, not just aesthetics.
- Bonus: prior experience in health tech, wellness, or a regulated/trust-sensitive consumer category.
Nice to Have
- Experience running or contributing to a formal design system.
- Familiarity with basic HTML/CSS (to collaborate more fluidly with engineering).
- Exposure to behavioral design principles (habit formation, nudges) relevant to health engagement.
- Motion design skills (micro-interactions, transitions, product animations).
- Experience creating print collaterals (brochures, packaging, in-clinic materials).
- An AI-forward mindset - curiosity about using AI tools in the design process and designing AI-native product experiences.
What Success Looks Like in the First 6 Months
- Ownership of at least one major product flow, redesigned or shipped based on user research.
- A functioning or improved design system adopted across the product.
- Established a lightweight, repeatable UX research process for the team.
If you want real ownership in health tech and are ready to dig into complexity most people avoid, we'd love to see your work.
To be considered, please also fill out this short form:
Apply here (application form): https://forms.gle/NTa8z6TpCg8PzUYD8
SuperKalam (YC W23) is building the best AI tutor platform out of India, in the vein of Duolingo. We are eager to talk to a Product Designer with an amazing sense of quality and strong ownership.
Requirements
- Ideally 2 to 4 yrs of experience of both functional and beautiful designs
- Solid product thinking, previously worked in a product based org
- Strong design portfolio
- Asks the right questions, knows user data and keeps different user segments in mind
- Has worked on design systems, like dark and light themes
- Must use AI in design processes and product thinking
- Multidisciplinary thinking, e.g. motion design flows using tools like Jitter / Rive / Lottie
- Bonus: gamification / personalisation flows
Responsibilities
- Work closely with the founders and engineering team and lead initiatives
- Prototype in Figma or build AI prototypes
- Add visual delight to the UI via illustrations and animation
- User insights, competitive analysis, data-driven decisions, collating user feedback
Who will thrive here: enjoys complex product problems, balances speed vs design perfection, hungry to learn, ownership mindset and a strong individual contributor.
Compensation: 18 to 25 LPA based on experience. ESOPs for the right candidate.
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UI/UX Designer
Designer | Creator | Problem Solver
Location: Noida (On-site)
Employment Type: Full-time
Salary: ₹3.5–5 LPA (Based on Experience)
Experience: 0–2 Years (Freshers with a strong portfolio are welcome)
About Skillinabox
Skillinabox is one of India's fastest-growing SkillTech startups, transforming fashion education through industry-driven, hands-on learning. Our mission is to bridge the gap between education and the real world by equipping learners with practical skills that make them career-ready.
Backed by a passionate team and a culture of innovation, we're building the future of creative education. At Skillinabox, every team member has the opportunity to take ownership, drive meaningful impact, and grow alongside the company as we continue to scale across India and beyond.
About the Role
We're looking for a UI/UX Designer who is passionate about design, creativity, user experience, and solving real-world problems through thoughtful digital experiences.
At Skillinabox, this role goes beyond creating visually appealing screens—you'll have the opportunity to contribute to the development of our digital learning ecosystem. As a key member of our growing team, you'll play an important role in designing intuitive user experiences, creating engaging interfaces, developing design systems, conducting user research, and collaborating with product and technology teams.
If you're someone who enjoys understanding users, experimenting with ideas, creating meaningful experiences, and bringing concepts to life, we'd love to have you join us.
Key Responsibilities
● UI/UX Design: Design intuitive, user-friendly, and visually engaging interfaces for web and mobile platforms.
● User Research: Understand learner needs, behaviours, and pain points through research, feedback, and usability testing.
● Wireframing & Prototyping: Create user flows, wireframes, mockups, and interactive prototypes to communicate and validate design ideas.
● Design Systems: Create and maintain consistent UI components, design guidelines, and visual standards across products.
● Collaboration: Work closely with product, technology, content, and business teams to translate requirements into effective design solutions.
● Design Improvement: Analyse user feedback and product performance to identify opportunities and continuously improve the overall user experience.
● Visual Design: Ensure consistency across layouts, typography, colours, icons, illustrations, and other visual elements.
● Design Handoff: Prepare design specifications and assets and collaborate with developers to ensure accurate implementation.
Qualifications
● 0–2 years of experience in UI/UX Design, Product Design, Interaction Design, or a related field.
● Bachelor's or Master's degree in Design, UI/UX, Graphic Design, HCI, or a related field.
● Freshers with an exceptional portfolio and strong communication skills are welcome.
● A portfolio showcasing UI/UX or product design projects is mandatory.
● Strong understanding of user-centred design, usability, interaction design, visual hierarchy, and responsive design.
● Proficiency in Figma and other relevant UI/UX or prototyping tools.
● Strong problem-solving, visual design, presentation, and communication skills.
● Ability to understand user needs and translate them into simple and effective design solutions.
● Passion for design, technology, education, creativity, and hands-on learning.
Why Us?
● We are a one-of-a-kind vernacular skilling platform disrupting the skilling landscape.
● Skills >> Education is a notion we are spreading through hands-on skilling.
● Backed by leading angels in the industry as well as the government.
● With founders and the board having a combined experience of 100+ years in skilling, we definitely know what we are doing.
● We believe people >> product and would love to have you onboard to help scale this ship and make a meaningful impact.
● Amazing growing team!
● We are growing 100% month over month!
● ESOPs for the core team.
● We are solving for Bharat & the world!
● We are global since 2022!
Final Words
If you've made it this far — you're probably someone who cares about what they build. At Skillinabox, we don't just create interfaces — we build experiences, skills, and opportunities for the next generation of learners.
Don't just tell us what you've designed — tell us why you design.










