Service Designer/ Customer Experience (CX) Designer

Geotrackers, are pioneers in the Fleet Telematics industry, providing top-notch GPS devices & solutions to Logistic firms. We're  hiring self motivated, result oriented professionals, with a flair for technology and loads of self-confidence, for the role of Business Development Manager .

Job description

KRAs :

• Own , manage & drive corporate sales activities for the entire region, focusing on B2B sales, business development and solution selling.
• Develop and execute strategies to increase revenue growth through fleet management solutions.
• Collaborate with cross-functional teams to identify new business opportunities and expand existing relationships.
• Provide exceptional customer service by understanding client needs and delivering tailored solutions.
• Analyze market trends and competitor activity to stay ahead in the competitive IT landscape.
• Customer consultation for requirement gathering and product feature mapping
• To deliver product presentation
• Persuasion & Influencing customer decisions
• Negotiation and Sales Closure.
• Customer Relationship Management
• To provide technical consultation, training & ongoing Support
• Ideas and strategies to drive consistent sales performance
• Set up strong customer engagement programs that lead to deeper customer satisfaction, strengthening of customer ties, and effective farming of customer referrals

CANDIDATE PROFILE

Key Skills

• B. Tech + MBA
• Tech Savvy
• Experience in Corporate Sales, B2B Sales, Lead Generation

Soft Skills

• Passion for Sales
• Good communicator
• Sharp thinker
• A keen observer of market conditions
• Positive can-do attitude
• Self-confident
• Resourceful and independent worker, result oriented
• Intelligent, enthusiastic, and self-motivated

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview:

We’re seeking a Talent Acquisition Associate to help us attract and hire top talent across functions at MyOperator. Ideal for someone early in their career, this role offers the opportunity to learn full-cycle recruitment, build relationships, and grow in a fast-paced SaaS environment.

Key Responsibilities:

End-to-End Recruitment

• Drive the complete hiring cycle for entry to mid-senior roles.
• Source talent through LinkedIn, referrals, and creative networking.
• Partner with hiring managers to define roles and ensure smooth coordination.

Sourcing & Market Research

• Build strong talent pipelines for critical roles.
• Track market trends, competitor hiring, and compensation insights.
• Explore new sourcing tools and methods for continuous improvement.

Candidate Engagement

• Craft personalized communication that reflects MyOperator’s culture and opportunities.
• Ensure a transparent, professional, and positive candidate experience.

Employee Referral Engagement

• Promote and manage the employee referral program across teams.
• Run internal campaigns to boost participation and recognize contributors.

Collaboration & Reporting

• Align hiring strategies with business goals in partnership with key stakeholders.
• Maintain data-driven reports on pipelines, progress, and performance metrics.

Requirements 

• 0–3 years of experience in Talent Acquisition, Sourcing, or HR Operations.
• Bachelor’s degree in HR, Business, or related fields; MBA is a plus.
• Strong communication and interpersonal skills.
• Familiarity with ATS tools.
• Understanding of sourcing tools, Boolean search, and social recruiting.
• Creative approach to sourcing and candidate engagement.
• Ability to multitask, prioritize, and work independently.
• A learning mindset with an interest in understanding organizational structures and hiring strategies.

What we’re not looking for

❌ Recruiters dependent solely on job portals for sourcing.

❌ Transactional hiring without relationship-building or engagement.

❌ Candidates expecting a fully process-driven or administrative HR role.

Why Join Us?

• Be part of a high-growth SaaS organization impacting the way businesses communicate.
• Opportunity to work directly with business leaders and decision-makers.
• Grow your career in strategic and modern recruitment practices.
• Competitive compensation and a collaborative work culture that values initiative and ownership.

Required Skills: End-to-End Product Design Expertise, User Research & Usability Testing, Prototyping & Interaction Design, Design Systems & UI Standards, Tool Proficiency (Figma, XD, etc.)

Review Criteria

4+ years of experience in Product Design / UI/UX Design roles.

Formal education in Design (B.Des/ M.Des/ equivalent) from reputed institutes.

Proven experience working in product-based companies or fast-growing startups.

Strong portfolio showcasing product design work across web and mobile platforms. (Mandatory to share)

Expertise in tools like Figma, Sketch, Adobe XD, Illustrator, and Prototyping tools.

Strong understanding of design systems, usability principles, and interaction design.

Experience designing high-traffic consumer products is a strong plus.

Role Overview

We are looking for a Senior Product Designer to shape intuitive, engaging, and scalable user experiences across company’s digital products. You will work closely with Product Managers and Engineering teams to design seamless journeys for millions of users, turning complex user needs into simple, delightful product experiences.

This role is ideal for someone who thrives in startup-style environments, enjoys solving real user problems, and can push design thinking across the company.

Key Responsibilities

Own end-to-end product design for mobile and web experiences including concepting, wireframing, prototyping, and high-fidelity UI designs.

Translate product strategy and user requirements into powerful design solutions.

Conduct user research, usability testing, and iterate designs based on real user feedback.

Collaborate with product managers to define product flows, user journeys, and design experiments.

Work closely with engineers to ensure accurate and high-quality implementation of designs.

Build and maintain scalable design systems and UI standards.

Continuously improve UX through data-backed design decisions and A/B testing.

Key Skills

UI/UX Design

Interaction Design

Design Thinking

Prototyping & Wireframing

Design Systems

User Research & Usability Testing

Key Responsibilities:

1. Financial Management & Reporting

• Lead preparation of monthly, quarterly, and annual financial statements (P&L, Balance Sheet, Cash Flow).

• Ensure timely closure of accounts and compliance with applicable Indian Accounting Standards (Ind AS).

• Manage financial planning, forecasting, and cost control aligned with business objectives.

• Prepare management reports and MIS dashboards for review by senior leadership.

2. Accounting & Operational Finance

• Oversee all accounting operations including billing, collections, bank reconciliations, vendor payments, payroll accounting, and inter-entity transactions.

• Monitor and manage revenue recognition for both accredited and non-accredited schemes, including deferred revenue, advances, and adjustments.

• Ensure accuracy and completeness of books of accounts in line with internal policies and audit standards.

3. Taxation & Statutory Compliance

• Ensure 100% compliance with all statutory obligations: GST, TDS, PF, PT, Income Tax, and other regulatory filings.

• Handle tax audits, GST reconciliations (GSTR-1, 2B, 3B), TDS returns, and coordinate with external consultants/auditors.

• Stay updated on amendments in Indian tax and compliance frameworks relevant to service-based businesses.

4. Audit, Controls & Risk Management

• Lead internal and statutory audit processes from planning to closure.

• Ensure implementation of robust internal controls and SOPs to minimize risks.

5. Budgeting & Treasury

• Prepare and monitor annual budgets, cash flow projections, and variance reports.

• Manage working capital, fund flows, and cash position for smooth business operations.

• Maintain relationships with banking partners and manage banking transactions, facilities, and reconciliations.

6. Commercial Support & Pricing

• Support pricing models for new schemes, training programs, and client proposals.

• Conduct margin and cost analysis to drive data-informed pricing strategies and maximize financial performance.

• Work closely with Business Development and Operations to ensure commercially sound decisions.

7. Team Leadership & Process Improvement

• Lead and guide the accounts and finance team; assign responsibilities and ensure timely delivery.

• Implement automation and accounting software best practices (e.g., Tally, Zoho, etc.).

• Drive continual improvement in financial processes, documentation, and reporting.

Qualifications & Experience:

Education:

• Bachelor’s or Master’s Degree in Commerce, Finance, or Accounting (CA Inter or MBA Finance preferred).

Experience:

• 5 to 8 years of relevant experience in service sector finance

• Experience in handling statutory compliance, audit support, and financial reporting.

• Experience working in or with certification/training/consulting or professional services companies preferred

Key Skills & Competencies:

• Strong knowledge of accounting principles, GST, TDS, and other compliance frameworks

• Sound understanding of Indian financial regulations and service taxations

• Excellent Excel, Tally, and financial system skills (Zoho Books/ERP, preferred)

• Good communication and interdepartmental coordination skills

• High integrity, attention to detail, and process-oriented thinking

Key Performance Indicators (KPIs):

• Accuracy and timeliness of financial statements and MIS

• Zero non-compliance or penalties on statutory filings

• Timely audit closure with minimal observations

• Cost and variance control against budgets

• Process improvements implemented

• Internal stakeholder satisfaction and team performance

• Experience in Core Java and Spring Boot.

• Extensive experience in developing enterprise-scale applications and systems. Should possess good architectural knowledge and be aware of enterprise application design patterns.

• Should have the ability to analyze, design, develop and test complex, low-latency client facing applications.

• Good development experience with RDBMS.

• Good knowledge of multi-threading and high-performance server-side development.

• Basic working knowledge of Unix/Linux.

• Excellent problem solving and coding skills.

• Strong interpersonal, communication and analytical skills.

• Should have the ability to express their design ideas and thoughts.

Job Summary:

We are looking for a highly motivated and skilled Service Desk Analyst with expertise in call handling and ticket management. The ideal candidate should possess strong troubleshooting skills, experience with ITSM tools, and familiarity with US customer support in a 24x7 operational environment. Retail domain knowledge and certifications such as ITIL, Google, or AWS will be an added advantage.

Key Responsibilities:

• Handle inbound calls and manage IT service requests and incidents efficiently

• Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc.

• Provide support for client environments including AVDI, Citrix, and Windows-based systems

• Perform basic Windows OS and network connectivity troubleshooting

• Update and maintain Knowledge Base (KB) articles

• Ensure shift adherence and active participation in shift handovers and team huddles

• Collaborate with cross-functional teams for issue resolution

• Support retail technologies such as POS systems, pin pads, MDM, and virtual interfaces

• Maintain high levels of customer satisfaction through professional communication and timely resolution

Required Skills:

• Proven experience in a service desk/call center role handling US customers

• Hands-on experience with ITSM tools like ServiceNow, BMC Remedy

• Familiarity with Citrix, AVDI, and Windows troubleshooting

• Basic understanding of network connectivity (LAN/Wi-Fi/IP-related issues)

• Excellent verbal and written communication skills

• Ability to work in a night shift and rotational 24x7 schedule

• Strong team collaboration and time management skills

• Create, maintain, and execute automated test cases for APIs and web services
• Discover, analyze, and document defects in our Jira system
• Create and maintain automation frameworks using Object Oriented concepts and basic design patterns
• Create, maintain, and execute test scripts, analyze and communicate test results using Appium and Selenium
• Create API and web services automated tests using Java, Postman, SOAP UI, Jmeter, REST assured, or similar tools
• Mentor QA resources in test automation
• Provide the Team Lead with effort estimates and progress reports

Requirements

• Minimum 7 years of experience with backend automation with technologies like RESTful APIs, Web Services Java, Postman, SOAP UI, Jmeter, REST assured
• Minimum 7 years of experience with Java and Core Java
• Minimum 7 years of experience in QA
• Experience with tools such as Appium, Selenium, and/or XCUI test
• Experience using Git and CI tools such as Jenkins
• Experience with mobile app testing on iOS and Android
• Experience with testing web apps/websites
• Great communication skills
• Ability to contribute to improving QA best practices

Currently, we are looking for the below positions:

• Mobile QA automation engineers
• Expertise in Selenium, Appium, API testing
• Java language is preferred
• Would be expected to do manual testing as part of their role

We are looking for an outstanding ML Architect (Deployments) with expertise in deploying Machine Learning solutions/models into production and scaling them to serve millions of customers. A candidate with an adaptable and productive working style which fits in a fast-moving environment.

Skills:

- 5+ years deploying Machine Learning pipelines in large enterprise production systems.

- Experience developing end to end ML solutions from business hypothesis to deployment / understanding the entirety of the ML development life cycle.
- Expert in modern software development practices; solid experience using source control management (CI/CD).
- Proficient in designing relevant architecture / microservices to fulfil application integration, model monitoring, training / re-training, model management, model deployment, model experimentation/development, alert mechanisms.
- Experience with public cloud platforms (Azure, AWS, GCP).
- Serverless services like lambda, azure functions, and/or cloud functions.
- Orchestration services like data factory, data pipeline, and/or data flow.
- Data science workbench/managed services like azure machine learning, sagemaker, and/or AI platform.
- Data warehouse services like snowflake, redshift, bigquery, azure sql dw, AWS Redshift.
- Distributed computing services like Pyspark, EMR, Databricks.
- Data storage services like cloud storage, S3, blob, S3 Glacier.
- Data visualization tools like Power BI, Tableau, Quicksight, and/or Qlik.
- Proven experience serving up predictive algorithms and analytics through batch and real-time APIs.
- Solid working experience with software engineers, data scientists, product owners, business analysts, project managers, and business stakeholders to design the holistic solution.
- Strong technical acumen around automated testing.
- Extensive background in statistical analysis and modeling (distributions, hypothesis testing, probability theory, etc.)
- Strong hands-on experience with statistical packages and ML libraries (e.g., Python scikit learn, Spark MLlib, etc.)
- Experience in effective data exploration and visualization (e.g., Excel, Power BI, Tableau, Qlik, etc.)
- Experience in developing and debugging in one or more of the languages Java, Python.
- Ability to work in cross functional teams.
- Apply Machine Learning techniques in production including, but not limited to, neuralnets, regression, decision trees, random forests, ensembles, SVM, Bayesian models, K-Means, etc.

Roles and Responsibilities:

Deploying ML models into production, and scaling them to serve millions of customers.

Technical solutioning skills with deep understanding of technical API integrations, AI / Data Science, BigData and public cloud architectures / deployments in a SaaS environment.

Strong stakeholder relationship management skills - able to influence and manage the expectations of senior executives.
Strong networking skills with the ability to build and maintain strong relationships with both business, operations and technology teams internally and externally.

Provide software design and programming support to projects.

 Qualifications & Experience:

Engineering and post graduate candidates, preferably in Computer Science, from premier institutions with proven work experience as a Machine Learning Architect (Deployments) or a similar role for 5-7 years.

What is Hevo Data?

Ever wondered what Swiggy, Curefit, Lendingkart, and hundreds of other data-driven companies have in common? They all use Hevo Data’s fully managed Automated Pipelines to consolidate their data from multiple sources like Databases, Marketing Applications, Cloud Storage, SDKs, and Streaming Services, etc. 

Our mission is simple yet bold: Build a best in class technology product from India for the world!

We are a San Francisco/ Bangalore company with customers spread across 27+ countries in domains such as e-commerce, financial technology, and healthcare. 

Strongly backed by investors like Sequoia Capital, Chiratae, and Qualgro we have successfully raised $12M to date and are looking forward to our next phase of hyper-growth! 

Please visit our https://www.hevodata.com/">website to know more about us

What problem is Hevo Data trying to solve?

Organizations want to leverage their data to make smarter business decisions. However, they struggle a lot to integrate data residing within multiple silos. 

As a prerequisite to generating business insights, data needs to be prepared for analysis. This requires businesses to invest additional engineering bandwidth to build and maintain systems to fetch, clean & transform this data. Hevo Data makes this process easier for businesses by cutting down the amount of time spent in extracting and preparing data from a few weeks to a few minutes through a No-Code Platform.

To know more about our Product, please visit https://www.youtube.com/watch?v=p0XGLDgvCo8&;t=122s">Our Product

What will be your role as Sales Rockstar at Hevo?

Hevo is hiring for a passionate sales development representative with an eagle-eye view who can identify the right prospects in need of our solution to make their life easy. You should be on top of the qualified leads and engage with prospects. Introduce and position Hevo as a one-stop solution for all their data integration and pipeline needs.

1. Identify, qualify, and develop new business opportunities to achieve our sales objectives.
2. Perform market research and analysis to identify and develop potential customers.
3. Generate high potential leads through discovery calls, LinkedIn, and email campaigns and grow a pipeline to meet the requirements of the sales targets.
4. Conduct product presentations, discovery calls, and nurture them for graduation.
5. Collaborate with the Marketing team, Account Executives, Global Operations, and Solution Engineers to develop strategic sales initiatives.
6. Prepare sales forecasts reports and track key account metrics. 

What are we looking for?

1. 2+ years of experience in generating outbound leads to North America, EMEM, ANZ region.
2. Excellent interpersonal and communication skills.  
3. Self-driven and resilient to unprecedented challenges. 
4. Prior experience in SaaS / IT Product/ IT Services experience. 

Why join us? 

1. You aspire to be the best in everything that you do.
2. You are thrilled about committing to an audacious goal and delivering it
3. You have a curiosity for the data and analytics space.  
4. You want to be part of a rocketship, learning with the best talent and growing in your career
5. You want to make a difference and provide best-in-class technology product to the world

What will we offer?

1. Competitive salary
2. Performance-based bonus
3. Company-paid medical insurance for you and your family
4. Flexible vacation policy 
5. Work from home policy

To know more about the fun times we have please visit https://www.youtube.com/channel/UCPVO-tBqfnBtarXf8DvPrNg">Life at Hevo