VP Engineering (Potential Unicorn)

To prepare placement students with the technical knowledge, skills, and confidence required to succeed in campus recruitment drives, technical interviews, and entry-level job roles in the industry.

RESPONSIBILITIES

● Responsible for communicating with customers from a collections stand-point

● Omni channel communication such as Email, SMS, Tele Calling etc.

● Contact clients and discuss their overdue payments in a friendly manner, and proactively propose solutions based on defined SOPs

● Monitor accounts on a daily basis

● Identify outstanding account receivables

● Collaborating on debt collection efforts with Finance, Sales, and the Legal team.

● Investigate historical data for debts and bills

● Developing debt collection strategies and plans

● Take actions in order to encourage timely payments

● Process payments and refunds

● Resolve billing issues ● Ensure compliance to all federal and local regulations for collection process

● Update account status records

REQUIREMENTS

● Bachelor’s Degree in Finance, Business or related field

● 3-6 years of relevant experience

● Experience working in the collections team for consumer credit products such as Credit Card, Personal Loan, Education Loan, 2W and 4W, Home Loan, etc.

● Excellent knowledge of various collection techniques

● Experience in developing and enacting debt recovery plans and strategies to prevent losses

● Knowledge of MS Office, Data Interpretation, databases, and alternate mode of collections

● Excellent communication and interpersonal skills

● Demonstrated experience of being empathetic with customers

● Problem-solving and critical-thinking skill

About Fundamento

Fundamento is a skills readiness platform for customer-facing teams.

Companies can integrate the platform with existing CRMs and other tools so employees can be trained in the flow of work. Bite-sized interventions that are accessible on demand and also reinforced periodically ensure that sales and CX teams are equipped to deliver high performance and improve priority business metrics, including win rates and customer retention.

High-growth companies like Zomato, Flipkart, and Paisabazaar use the platform to measure and develop critical skills and know-how for their customer-facing teams and measurably improve business outcomes. Fundamento is backed by leading investors in the industry, including Binny Bansal, Kunal Shah, Caesar Sengupta, Pankaj Chaddah, among others.

Join us to transform the future of work.

We are looking for an exceptional and seasoned Product Manager to join the founding team at Fundamento. You’ll work closely with a passionate team of engineers, designers, marketers, and sales managers to understand customer needs and define the experiences that set Fundamento’s clients up for success.

What the role entails 👉🏽

• Manage, align, and communicate the vision for Fundamento’s Skills Readiness platform to internal stakeholders at all levels of the business.
• Build, regularly manage, and execute product roadmap for the platform. 
• Work closely with and communicate clearly to engineering, design, and business to ensure the correct product trade-offs and decisions can be made.
• Work as a bridge between customers, business, marketing, design, and engineering. You are responsible for making a product and ensuring you can create ambassadors and advocates for the development and its vision among these key stakeholder categories. 
• Own sprint execution and lead scrum
• Always advocate for the customers - do what it takes to get customer feedback with or without the help of the sales team. Define and analyze key performance metrics to support and inform product decisions.
• Continuously evaluate product fit and process optimization, and ascertain technical dependencies.
• Approach your work with a global design mindset to ensure we’re considering the needs of all future customers, wherever they may be
• Demonstrate your team releases to internal and external stakeholders.

Location: Delhi 

Job-type: Full-time 

Desired candidate profile 👇🏽

• 3+ years experience in designing and delivering world-class software products in a Product Management role. 
• Prior experience working on a B2B SaaS product is a must. 
• Experience must include having been through the Product-Market-Fit journey of a product.
• Outstanding written and verbal communication skills
• Strong project management skills and ability to break down a big vision into actionable, bite-size milestones
• Ability to develop and execute a successful product roadmap.
• Experience with AI/ML is a plus. 
• Comfortable using/ reading through GraphQL/ postman documentation and a decent understanding of complex Postgres DBs. An understanding of SQL is good to have. 
• Self-motivated, innovative, and strong team player
• Agility and flexibility in adapting to a dynamic and hybrid work environment

Why us?

Fundamento’s dynamic work environment thrives on an entrepreneurial mindset. You don’t need to be a rockstar to come work with us. Instead, you should be willing to learn and hungry for outcomes. We’re a young start-up so comfort with ambiguity is always a big plus.

We grow when you grow.

Founders:

Ankit Durga (Co-founder & CEO) - Co-founded Leap Skills in 2013, before that he worked in various managerial roles across both - corporates and start-ups (Ernst and Young, Zomato, Happily Unmarried). He is an alumnus of Harvard’s Executive Program for Strategic Nonprofit Management and an INK Fellow.

Megha Aggarwal (Co-founder) - is an Oxford alumna & a Chevening Scholar from the London School of Economics. She is an ex-investment banker who comes with years of experience in financial strategy owing to her work at Morgan Stanley, New York.

Prominent Investors:

Binny Bansal (Founder, Flipkart), Kunal Shah (Founder, Cred), Caesar Sengupta (VP and GM, Payments and Next Billion Users initiative, Google), Amrish Rau (CEO, PineLabs) Mohit Joshi (President, Infosys; Non-Executive Director at Aviva), Elea Foundation

• 5+ years of non-internship professional software development experience
• 1+ years of exposure to the architecture and design (design patterns, security, reliability and scaling) of new and current systems.
• Bachelors/Masters degree in computer science or other related fields
• Programming experience with at least one modern language such as Java or Python including object-oriented design
• A solid foundation in computer science, with strong competencies in data structures, algorithms, and software design.
• Proven ability to take initiative and dive into new areas of technology.
• Passion for learning, analysing technology trade-offs and shipping products.
• Knowledge on SQL, NOSQL databases and AWS deployments is a plus
• Strong sense of ownership, urgency and drive
• Ability to work well with people and be both highly self motivated and motivating
• Must be independent and comfortable in a fast paced, ambiguous and often multi-directional work environment

• You will build cutting-edge secure and scalable systems by writing simple and efficient code.
• You will push your design and architecture limits for new product development.
• You will be the owner of your feature and work directly with product teams to drive customer impact.
• You will ensure that the systems you oversee are secure, fault-tolerant and are performing reliably at high volumes.
• Constantly look at possibilities to improve the overall functioning of the product.
• You possess a strong desire to learn and contribute solutions and ideas to a broad team
• You are independent and comfortable in a fast paced, ambiguous and often multi-directional work environments
• You will manage multiple tasks and use sound judgment when prioritizing
• You can collaborate with globally-located cross functional team in building customer-centric products
• You will analyze existing software implementations to identify areas of improvement and provide estimates for implementing new features

• Full stack experience is a plus
• Understanding of complete SDLC and Agile methodologies
• Domain expertise in Financial Services, Banking or Payments
• Code Quality –Code Hygiene (Coverage, Complexity, Usability)
• Collaboration –Strong peer review standards

What you will do:

• Work with stakeholders (product owners, project managers, and scrum masters) to define and clarify requirements.
• Provide technical and work direction to the other global developers (be their conduit to the local team)
• Hands-on development of defined architecture and design of both front-end and back-end programming.
• Ability to keep informed of industry trends and technologies.
• Ability to break down complex requirements into specific work items.
• Implement and carry out unit testing.
• Leverage the DevOps team to ensure the product can be automatically built, deployed, and tested using CI/CD pipelines across all of the release cycles from dev to production.
• Strong grasp of modern security principles and how to apply them to applications

Minimum Qualifications:

• Degree in Computer Science, technical field, or equivalent professional experience.
• Proven ability to develop resilient code that performs, and scales based on application usage.
• 6+ years of experience in developing using JavaScript and JavaScript libraries and frameworks such as Angular and React
• 6+ years of experience building applications using JavaScript, HTML, CSS, Web, JSON/XAML-based REST API.
• 3+ years of experience building RESTful web services using NodeJS
• Experience with Unit Testing Frameworks like UnitJS, Mocha
• Understanding of code versioning tools such as Git or Visual Studio Team Services
• Experience with Visual Studio, Visual Studio Code, Atom or Eclipse
• Excellent oral and written communication skills
• Ability to work in a distributed and global environment
• Understanding of building applications deployed in the cloud (Azure, AWS, GCP) leveraging PaaS and IaaS Services
• Able to work in a fast-paced environment with a diverse group of people

Preferred Qualifications:

• Proven ability to quickly learn new technologies
• Experience with agile methodologies
• Strong problem-solving orientation
• Can manage multiple competing tasks/projects at the same time
• Strong team and customer service focus