VP Engineering (Potential Unicorn)

Role Overview

We are looking for a ServiceNow Architect with proven expertise in Customer Service Management (CSM), especially in the Pre-Sales and Post-Sales lifecycle modules. The Architect will lead the design and implementation of scalable ServiceNow architectures that streamline customer journeys—from lead capture and onboarding, to contract management, case resolution, and renewals. This role demands strong technical depth, architectural vision, and hands-on experience across multiple ServiceNow applications.

Key Responsibilities

Architecture & Design

• Lead the architecture and high-level design of ServiceNow CSM Pre-Sales and Post-Sales modules, including:

• Pre-Sales: Lead/Opportunity Management integration, Customer Onboarding, Entitlement Management.

• Post-Sales: Case Management, Knowledge Management, Contract/SLM, Field Service, Renewals.

• Design integrations with CRM (Salesforce, MS Dynamics) for seamless pre-sales to post-sales transitions.

• Ensure alignment of architecture with enterprise standards, scalability, and compliance.

Pre-Sales Enablement

• Collaborate with sales and solution teams to demonstrate CSM capabilities to clients.

• Translate business requirements into solution blueprints across the customer lifecycle.

• Develop prototypes, architecture diagrams, and effort estimates that cover both pre- and post-sales use cases.

 Post-Sales Delivery

• Oversee implementations of ServiceNow CSM modules with focus on customer experience & service quality.

• Guide delivery teams on workflows, data models, integrations, and security design.

• Act as an escalation point for complex technical issues during post-sales delivery.

• Collaboration & Leadership

• Partner with client architects, technical leads, and internal cross-functional teams.

• Provide thought leadership in designing customer engagement workflows end-to-end.

• Mentor developers and junior architects, building a strong CSM capability within the team.

Qualifications

Technical Expertise

• Strong hands-on experience in ServiceNow CSM with specialization in Pre-Sales and Post-Sales lifecycle modules.

• Solid background in ServiceNow architecture, data modeling, Flow Designer, IntegrationHub, and REST/SOAP integrations.

• Experience with other SN modules (ITSM, ITOM, HRSD, FSM) is a plus.

• Certifications (preferred/must-have)

• ServiceNow Certified Technical Architect (CTA) or equivalent experience.

• Certified Implementation Specialist – CSM (CIS-CSM).

• ServiceNow CSA (System Administrator).

• Relevant micro-certifications (e.g., Customer Service Management, IntegrationHub, Application Portfolio Mgmt).

What We're Looking For :

● Excellent communication skills (written & verbal)

● Familiar with Excel, Google Sheets, and modern tools like CRM platforms, Notion, etc.

● Strong presentation skills and ability to simplify ideas for the team.

● Quick learner with a growth mindset and curiosity to explore.

● Tech-savvy and confident navigating digital platforms.

● Ground-level understanding of marketing fundamentals —including customer. targeting, value proposition, positioning, and campaign basics.

● 6+ months of experience in sales or business development will be preferred.

- Must have ground level knowledge and interest in Marketing fundamentals.

Qualification: -

- BBA preferred, or - graduation in any stream (with interest in marketing or growth strategies.)

- Final year Students from BBA Can be consiidered if they don’t have any examination in upcoming 3 Months.

bout the Role

We are seeking an experienced Python Data Engineer with a strong foundation in API and basic UI development. This role is essential for advancing our analytics capabilities for AI products, helping us gain deeper insights into product performance and driving data-backed improvements. If you have a background in AI/ML, familiarity with large language models (LLMs), and a solid grasp of Python libraries for AI, we’d like to connect!

Key Responsibilities

•   Develop Analytics Framework: Build a comprehensive analytics framework to evaluate and monitor AI product performance and business value.

•   Define KPIs with Stakeholders: Collaborate with key stakeholders to establish and measure KPIs that gauge AI product maturity and impact.

•   Data Analysis for Actionable Insights: Dive into complex data sets to identify patterns and provide actionable insights to support product improvements.

•   Data Collection & Processing: Lead data collection, cleaning, and processing to ensure high-quality, actionable data for analysis.

•   Clear Reporting of Findings: Present findings to stakeholders in a clear, concise manner, emphasizing actionable insights.

Required Skills

•   Technical Skills:

o   Proficiency in Python, including experience with key AI/ML libraries.

o   Basic knowledge of UI and API development.

o   Understanding of large language models (LLMs) and experience using them effectively.

•   Analytical & Communication Skills:

o   Strong problem-solving skills to address complex, ambiguous challenges.

o   Ability to translate data insights into understandable reports for non-technical stakeholders.

o   Knowledge of machine learning algorithms and frameworks to assess AI product effectiveness.

o   Experience in statistical methods to interpret data and build metrics frameworks.

o   Skilled in quantitative analysis to drive actionable insights.

• Excellent verbal and written communication skills in English
• Strong customer service orientation
• Basic computer knowledge and typing skills
• Flexibility to work in shifts, including weekends and holidays
• Handle inbound/outbound customer calls regarding product/service inquiries and issues
• Ability to empathize with customers and provide appropriate solutions
• Good problem-solving skills
• Ability to work in a fast-paced and target-driven environment

Role : Business Development Manager

JOB DESCRIPTION 

DYT - Do Your Thng, is an app, where all social media users can share brands they love with their followers and earn money while doing so! We believe everyone is an influencer. Our aim is to democratise social media and allow people to be rewarded for the content they post. How does DYT help you? It accelerates your career through collaboration opportunities with top brands and gives you access to a community full of experts in the influencer space. 

Our client is an e-retailer of wellness products and provider of personalized ayurvedic consultation to its client.

• Managing Director’s calendar, tasks, calls and assessing the priority of appointments and reallocation as necessary
• Maintaining executive’s agenda and assisting in planning appointments, board meetings, conferences, etc.
• Attending meetings and preparing “Minute of Meetings”, organizing meetings with timely reminders and ensuring that the Director is well prepared for those meetings, preparing agendas, pre-meeting briefings and meeting papers
• Managing Directors' and other accompanying guests' travel arrangements (including visas/ accommodation)
• Maintaining Director’s office systems, including data management and filing
• Ensuring necessary documentation of tasks and projects as advised and required as per good documentation practices
• Maintaining records of the Director’s contacts, screen calls inquiries and requests and dealing with them when appropriate
• Supervising all incoming/ outgoing mail
• Assisting Director in researching and following up with the action on matters which fall within the Director’s responsibility– chasing responses, triggering follow-up action
• Producing documents, briefing papers, reports and presentations for the Director
• Meeting and greeting visitors empathetically at all levels of seniority
• Assisting the Director in connecting to various people over the phone and dial-ins
• Handling sensitive and complex issues in a professional and objective manner

What you need to have:

• Bachelor’s degree or Vocational degree or diploma
• 1-2 years of proven experience as executive secretary or similar administrative role
• Excellent IT skills, including a working knowledge of presentation software packages, preferably MS Office, Google Workspace and PowerPoint
• Strong ability to organize effectively, delegate responsibility, solve problems quickly and communicate clearly
• Administrative qualities to manage smooth office operations
• Basic research capabilities
• Ability to operate calling software
• Good listening skills
• Ability to enable professional interactions with a wide range of contacts, both internal and external
• Excellent time management, communication skills, interpersonal skills and organizational skills
• Good negotiation skills and problem-solving skills
• Excellent attention to detail, with the ability to maintain a high level of accuracy
• A flexible, proactive approach to work including the ability to prioritize and re-prioritize
• Ability to deal with sensitive information with discretion and to maintain confidentiality
• Good professional outlook towards task closure
• Confidence when interacting with seniors and people with authority      

• Delivering a complete front- end application
• Ensuring high performance on mobile and desktop
• Writing tested, idiomatic, and documented JavaScript, HTML and CSS
• Coordinating the workflow between the graphic designer, the HTML coder, backend developer, and yourself
• Cooperating with the back-end developer in the process of building the RESTful API
• Communicating with external web services
• Expertise of Angular and good command over TypeScript
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Good understanding of server-side CSS preprocessors such as Stylus, Less, etc depending on your technology stack
• Good understanding of UI/UX technologies such as HTML5, CSS3, Bootstrap
• Understanding accessibility and security compliance depending on the specific project
• User authentication and authorization between multiple systems, servers, and environments
• Understanding fundamental design principles behind a scalable application
• Thorough knowledge of web markup and experience with UI component library like Angular Material
• Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
• Experience in working with service workers in angular and caching
• Proficient understanding of code versioning tools, such as Git

• 2+ years of work experience
• B.E/B.Tech or any other related field