Senior Data Analyst

For this role, the candidate needs to support AX implementations, providing end user support and developing functional skill levels of AX. The role holder will own the gathering requirements and defining these user stories in collaboration with other team members.

Responsibilities

1. Day-to-day management of the Microsoft Dynamics AX environment, investigating / troubleshooting / resolving any issues

2. Create measured improvements in ERP Operational Health

3. Develop new applications in DAX and maintain the integrity of the DAX System through design and development efforts

4. Configure the production AX environment

5. Perform business requirements analysis and design.

6. Perform gap/fit analysis between Axapta functionality and organizational requirements

7. Document functional requirements and software designs

8. Assist internal/external teams in developing more extensive DAX Knowledge. Also works with other IT staff to

solve business problems

9. Work with end users, management and support staff to identify areas where new applications will solve business problems

10. Additional duties as assigned

Candidate requirements

• Bachelor’s Degree is required, preferably in Business, Accounting, MIS, Information Technology, or related

field

• 6 years of relevant ERP experience with a strong understanding of Microsoft Dynamics AX (in addition to degree or years of previous experience), preferably with a Dynamics AX certification

• 4 years of Experience with installation/configuration base components of AX: user groups, security, connections to databases, etc.

• Advanced understanding of Microsoft Dynamics AX functionality (order management, procurement, inventory management, fulfillment, manufacturing, financials)

• Advanced knowledge of features, configuration and support of AX

• Advanced knowledge of related technologies: Microsoft SQL Server database, Exchange, .NET, SharePoint Services, BizTalk Server

• Advanced proficiency with AX technology stack & development methodology

• Advanced proficiency with planning and implementation of AX system tests to ensure that functionality, configuration and data are as expected

• Skilled proficiency documenting business issues (escalating for help as required

send your CV to anita at atgs dot co dot in

Its Hybrid , Might Involve night shifts

Seeking a Content Writer to join our team. Key Responsibilities-

• Developing content for blogs, articles, product descriptions, social media, and the company website
• Conducting keyword research and using SEO best practices to increase traffic to the company website.
• Identifying customers’ needs and recommending new content to address gaps in the company's current content.

Job Responsibility: 

• Interacts with customers, company sales and/or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions. Analyzes requests, provide solutions or ascertains who best can provide the information, and routes the request to the appropriate department/individual 

• Resolves level 1 product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.

• Contributes to team effort by accomplishing team metrics and SLA   

• Provides all billing-related information to customers – helps in resolving any billing issues 

• Receives, processes and verifies the accuracy of requests from customers utilizing the company’s internal tools and systems 

• Ensures and provides quality service to both internal and external customers. 

• Receives inquiries and contacts the organization’s other departments to resolve a variety of account-related issues 

• Participates and provides expertise as a member of the Customer Care group 

• Attends regular meetings and feedback sessions 
  
  

Roles and Responsibilities-

• Planning concepts by studying relevant information and materials.

• Illustrating concepts by designing examples of art arrangement, size, type size, and style and submitting them for approval.

• Preparing finished art by operating necessary equipment and software.

• Coordinating with web designers, marketing, printers, and colleagues as necessary.

• Contributing to team efforts by accomplishing tasks as needed.

• Creating a wide range of graphics and layouts for product illustrations, company logos, and websites with software such as Photoshop.

• Reviewing final layouts and suggesting improvements when necessary
  
  Requirements-
  * Proficiency with required desktop publishing tools, including Photoshop and Illustrator Adobe XD.
  * A strong eye for visual composition.

  * Able to give and receive constructive criticism.

  * Effective time management skills and the ability to meet deadlines.Knowledge of Video Editing preferable (Adobe Premiere Pro / After Effect)
  *Experience with computer-aided design.