Senior Analyst

Job Title : Lead – Endpoint Security & Tooling

Experience : 7+ Years

Location : Sector 32, Gurgaon

Work Mode : 5 Days Working (On-site/Hybrid)

Notice Period : Immediate to 15–20 Days

Role Overview :

We are looking for a skilled professional to Lead endpoint security operations, tooling, and architecture.

The role involves managing tools like Intune and Zscaler, developing secure endpoint policies, performing risk assessments, and driving continuous improvements in endpoint protection.

Mandatory Skills :

Microsoft Intune, Zscaler (ZIA/ZPA), EDR tools, Application Control, risk assessment, endpoint policy design, and strong knowledge of endpoint security architecture.

Key Responsibilities :

• Manage and optimize endpoint security tools (Zscaler, Intune, EDR, Application Control).
• Configure, maintain, and troubleshoot endpoint security infrastructure.
• Lead policy development, risk assessment, and architecture design for secure endpoints.
• Collaborate with IT and security teams to align tools and practices with compliance.
• Stay updated with evolving security threats, tools, and standards.

Preferred Certifications :

CISSP, CEH, CESP (optional)

Job Title: Customer Success & Content Analyst

Location: Sector 55, Gurugram (On-site, 5 days working)

Experience: 0–1 year

Compensation: Up to ₹5.5 LPA

About Master-O:

Master-O (www.masteroapp.com) is a leading B2B enterprise SaaS platform that helps organizations elevate customer interactions, boost sales productivity, and instil employee engagement through gamification, microlearning, and AI-driven coaching.

With customers across Banking, Insurance, Pharma, Retail, FMCG, and Auto industries in over 20 countries, we now aim to further scale our implementations across more customers, industries, and countries while continuously improving the quality of our operations.

Master-O is ranked as a leading platform by customers in G2’s latest 2025 Winter Report.

Role Overview

We are seeking a creative, methodical, and quality-focused Customer Success & Content Analyst to join our team. The role is perfect for individuals who are excited about leveraging AI tools to enhance content creation, possess excellent communication skills, and can manage client expectations effectively. Freshers with the right mindset, professionalism, and willingness to learn are welcome.

Key Responsibilities

• Partner with the Customer Success team to understand client requirements and deliver exceptional onboarding, adoption, and engagement experiences.
• Conceptualize, create, and enhance learning content for the Master-O platform, ensuring alignment with client goals and quality standards.
• Leverage AI tools to streamline and elevate the content creation process.
• Manage client queries, feedback, and objections with a professional and solution-oriented approach.
• Collaborate with cross-functional teams to deliver seamless customer experiences.
• Track and report content engagement metrics, suggesting improvements based on data insights.

Requirements

• Bachelor’s degree in Business, Communications, Journalism, or related fields.
• 0–1 year of experience in content development, customer success, or related fields (internships count).
• Excellent verbal and written communication skills.
• Strong objection management and interpersonal skills.
• Creativity combined with a methodical and detail-oriented approach.
• Proficiency in using AI tools for content creation (ChatGPT, Grammarly, Canva, etc.).
• Professional grooming and a client-first mindset.

What We Offer

• Competitive salary in the range of ₹4–5.5 LPA.
• Opportunity to work with innovative AI-powered learning solutions.
• A platform to grow your career in both customer success and content creation.
• Exposure to diverse enterprise clients and industries.

About the Role

As a Senior Analyst at JustAnswer, you will be a Subject Matter Expert (SME) on Chatbot Strategy, driving long-term growth and incorporating the newest technologies like LLM.

In this role, you will deliver tangible business impact by providing high-quality insights and recommendations, combining strategic thinking and problem-solving with detailed analysis.

This position offers a unique opportunity to collaborate closely with Product Managers and cross-functional teams, uncover valuable business insights, devise optimization strategies, and validate them through experiments.

What You’ll Do

• Collaborate with Product and Analytics leadership to conceive and structure analysis, delivering highly actionable insights from “deep dives” into specific business areas.
• Analyze large volumes of internal & external data to identify growth and optimization opportunities.
• Package and communicate findings and recommendations to a broad audience, including senior leadership.
• Perform both Descriptive & Prescriptive Analytics, including experimentations (A/B, MAB), and build reporting to track trends.
• Perform advanced modeling (NLP, Text Mining) – preferable.
• Implement and track business metrics to help drive the business.
• Contribute to growth strategy from a marketing and operations perspective.
• Operate independently as a lead analyst to understand the JA audience and guide strategic decisions & executions.

What We’re Looking For

• 5+ years of experience in e-commerce/customer experience products.
• Proficiency in analysis and business modeling using Excel.
• Experience with Google Analytics, BigQuery, Google Ads, PowerBI, and Python / R is a plus.
• Strong SQL skills with the ability to write complex queries.
• Expertise in Descriptive and Inferential Statistical Analysis.
• Strong experience in setting up and analyzing A/B Testing or Hypothesis Testing.
• Ability to translate analytical results into actionable business recommendations.
• Excellent written and verbal communication skills; ability to communicate with all levels of management.
• Advanced English proficiency.
• App-related experience – preferable.

About Us

We are a San Francisco-based company founded in 2003 with a simple mission: we help people. We have democratized professional services by connecting customers with verified Experts who provide reliable answers anytime, on any budget.

• 12,000+ Experts across various domains (doctors, lawyers, tech support, mechanics, vets, home repair, and more).
• 10 million customers in 196 countries.
• 16 million+ questions answered in 20 years.
• Investors include Charles Schwab, Crosslink Capital, and Glynn Capital Management.

Why Join the Team

• 1,000+ employees and growing rapidly.
• Hiring criteria: Smart. Fun. Get things done.
• Profitable and fast-growing company.
• We love what we do and celebrate success together.

Our JustAnswer Promise

We strive together to make the world a better place, one answer at a time.

Our values (“The JA Way”):

• Data Driven: Data decides, not egos.
• Courageous: We take risks and challenge the status quo.
• Innovative: Constantly learning, creating, and adapting.
• Lean: Customer-focused, using lean testing to learn and improve.
• Humble: Past success is not a guarantee of future success.

Work Environment

• Remote-first/hybrid model in most locations.
• Optional in-person meetings for collaboration and social events.
• Employee well-being is a top priority.
• Where legally permissible, employees must be fully vaccinated against Covid-19 to attend in-person events.

Our Commitment to Diversity

We embrace workplace diversity, believing it drives richer insights, fuels innovation, and creates better outcomes.

We are committed to attracting and developing an inclusive workforce. Individuals seeking opportunities are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable laws.

As a Sr. Cloud IoT Engineer with Intuitive, you will be responsible for the data acquisition from devices and sensors that allows the device to connect seamlessly with other systems. You will be researching, creating, testing, and documenting IoT solutions with integrated systems and devices to help the analytics and data science initiatives across our enterprise customers. 

You will be working closely with SMEs in Data Engineering and Cloud Engineering, to create solutions and extend Intuitive's DataOps Engineering Projects and Initiatives. The Sr. Cloud IoT Engineer will be a central critical role for establishing the DataOps/DataX data logistics and management for building data pipelines, enforcing best practices, ownership for building complex and performant Data Lake Environments, work closely with Cloud Infrastructure Architects and DevSecOps automation teams. The Sr. Cloud IoT Engineer is the main point of contact for all things related to ingestion of telemetry data and saturation into time series or other databases. In this role, we expect our DataOps leaders to be obsessed with telemetry data and providing insights to help our end customers. 

  KEY REQUIREMENTS: 

• 10+ years’ experience as data engineer. 
• Must have 5+ Years in implementing IoT engineering solutions with multiple cloud providers and toolsets. 
• This is hands on role building data pipelines using Cloud Native and Partner Solutions. Hands-on technical experience with Data at Scale. 
• Must have deep understanding of solutions like AWS IoT Greengrass edge runtime and cloud services to build, deploy, and manage device software across the fleet of devices.  

• Hands on experience with AWS IoT stack like Core, SiteWise, Kinesis, Lamda, Timestream 
• Performance Tuning of streaming telemetry data based with tools like Grafana, Amazon Cloudwatch and QuickSight informed by business requirements. 
• Good working experience on Web Service Integration, RESTful APIs, WebSockets and MQTT.
• Experience with Development Tools for CI/CD, Unit and Integration testing, Automation and Orchestration    

Python/Django Developer will be responsible for implementing the relevant Server-Side Architecture for a Web Application based on the client's requirement for new and existing products. The primary focus will be on the development of software packages ensuring high quality and ease of usability to requests from various teams.

Duties & Responsibilities:

- Writing reusable, testable and efficient code 

- Design and Implementation of low-latency, user-friendly web and mobile-based applications 

- Devise and develop user-friendly software solutions for automation of industry processes 

- Contribute to design reviews and discussions across software teams. 

- Following strict security protocols without any deviation is of prime importance.

- Implementing DevOps in all projects and establishing best practices in the team.

Preferred Skills & Knowledge:

- Strong programming skills in Python/Django

- Experience with Angular, JavaScript frameworks/libraries

- Hands-on experience with MySQL, PostgreSQL or other RDBMS

- Experience with Web application security and secure coding practices

- Strong Analytical thinking and problem-solving ability

- Familiarity with software collaboration tools - GIT

- Ability to work with a distributed and diverse team of researchers and developers.

- Excellent English language communication skills, both written and verbal.

- High level of innovation and motivation

We are hiring a business analyst to join our project team. You will work alongside project stakeholders and report directly to Sr. Business analysts. The purpose of the role is to liaison and bridge the gap between the BDM team and technical team to comprehend and analyze customer requirements and translate it to the development teams thereby, ensuring the right requirement detail in the documentation.

To succeed in this role, you should have a natural analytical way of thinking and be able to explain difficult concepts to the team.

Responsibilities

· Elicit requirements, gathering, & documenting.

· Ability to grasp, relate, and quick response to new inquiries.

· Interaction with team members at regular intervals, share knowledge and information

· Clear and concise communication and project management skills.

· Detail out scope documents, functional & non-functional requirements, features, etc. ensuring all stated and unstated customer needs are captured.

· Construct project documents (BRD, FRD) as per the project requirement and develop Flow charts, Use case diagrams, ER diagrams, User stories

· Performing requirements analysis

· Understand SDLC and fit into the Agile environment.

· Co-operating behavioral with the cross-functional team and being able to translate business needs into technical needs.

· Interface and coordinate with BDM team engagement & understand the client’s requirements

The key aspects of this role include:

• Design, build, and maintain scalable applications using Python.
• Contribute to the entire implementation process including driving the definition of improvements
based on business need and architectural improvements.
• Act as a subject matter expert for Application Software developers and Engineers.
• Handle server-side code for a production platform and contribute to new features.

To be the right fit, you'll need:
• More than 4+ years of experience as a software developer in Python, with knowledge of at least one
Python web framework such as Django, Flask, etc.
• Good understanding of common design patterns and architecture principles to design reliable and
Scalable applications
• Strong communication skills
• Knowledge of databases line NoSQL or MongoDB
• Good to have AWS and Docker or Web services
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3