Telesales Executive

About HighLevel:  

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 30 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 200 Terabytes of data across 5 Databases.

About the Role

We are looking for a strategic and visionary Engineering Manager of AI to lead our cutting-edge Generative AI initiatives. In this role, you will oversee multiple AI teams, drive innovation, and ensure alignment with business goals. You will focus on building robust AI solutions and scaling AI-driven products to meet diverse customer and business needs, all while maintaining a strong emphasis on people management and team development.

Team-Specific Focus Areas:

Conversations AI

-Develop AI solutions for appointment booking, forms filling, sales, and intent recognition

-Ensure seamless integration and interaction with users through natural language processing and understanding

Workflows AI

-Create and optimize AI-powered workflows to automate and streamline business processes

Voice AI

-Focus on VOIP technology with an emphasis on low latency and high-quality voice interactions

-Fine-tune voice models for clarity, accuracy, and naturalness in various applications

Support AI

-Integrate AI solutions with FreshDesk and ClickUp to enhance customer support and ticketing systems

-Develop tools for automated response generation, issue resolution, and workflow management

Platform AI

-Oversee AI training, billing, content generation, funnels, image processing, and model evaluations

-Ensure scalable and efficient AI models that meet diverse platform needs and user demands

Roles & Responsibilities

People Leadership and Team Development

-Mentor and coach senior engineers, fostering a culture of learning and growth

-Lead performance evaluations and provide constructive feedback to ensure career development

-Build and maintain a resilient, high-performing team capable of delivering AI innovations at scale

Execution & Strategic Delivery

-Lead long-term project planning and execution strategies, setting clear milestones and deliverables

-Drive process improvement by implementing efficient patterns, frameworks, and systems

-Ensure teams are set up for high performance and fast-paced, flexible delivery

Product and Technology Oversight

-Oversee the development and scaling of AI-driven products, maintaining high engineering and product quality

-Drive innovation in AI, ensuring that the solutions meet evolving business and customer needs

Business Alignment and Vision

-Collaborate with cross-functional teams to define product strategy and business goals for AI technologies

-Design open, flexible architectures that anticipate future business needs and scalability challenges

Qualifications

-Proven experience in leading large-scale AI-driven projects and teams

-Expertise in large-scale conversational agents and response evaluation frameworks

-Deep understanding of retrieval-augmented generation (RAG), including knowledge graphs, chunking, and reranking strategies

-Extensive experience with Node.js 

-Bachelor’s degree or equivalent in Engineering, Computer Science, or a related field

-7+ years of engineering experience, with at least 2+ years in leadership or management roles

-Strong leadership, communication, and problem-solving skills

EEO Statement: 

At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

We seek an experienced Laravel Developer to join our dynamic team. As a Laravel Developer, you will be responsible for developing and maintaining high-quality web applications using the Laravel framework. You will collaborate with cross-functional teams to understand project requirements, design and implement solutions, and ensure the smooth operation of our web applications.

Responsibilities:

1. Develop and maintain web applications using the Laravel framework.
2. Collaborate with cross-functional teams to understand and translate project requirements into technical solutions.
3. Understand client requirements and how they translate in application features
4. Design and implement efficient, scalable, and secure code for web applications.
5. Write high-quality source code to program complete applications within deadlines
6. Troubleshoot and debug applications
7. Evaluate existing applications to reprogram, update and add new features
8. Perform unit and integration testing before launch

Requirements:

1. Min 2 years of experience in Laravel
2. Familiarity with front-end technologies like HTML, CSS, and JavaScript.
3. Excellent problem-solving and analytical skills.
4. Strong communication and collaboration skills.
5. Experience in designing and building applications
6. Analytical thinking and problem-solving capability
7. Understanding of software development lifecycle (SDLC) and agile methodologies.
8. Great attention to detail and time-management skills
9. B tech/ M tech ; BSc/BA in computer science or relevant field; MSc/MA will be appreciated

• Planning concepts by studying relevant information and materials.
• Illustrating concepts by designing examples of art arrangement, size, type size, and style and submitting them for approval.
• Preparing finished art by operating necessary equipment and software.
• Contributing to team efforts by accomplishing tasks as needed.
• Creating a wide range of graphics and layouts for product illustrations, company logos, and websites with software such as Photoshop.

Reviewing final layouts and suggesting improvements when necessary

Roles & Responsibilities:

• Expertise in the over-all development cycle and strong technical experience
• Strong Java programming, architecture, DevOps and QA chops.
• Wide experience working with a diverse engineering stack in a fast-paced environment.
• Create and lead a team of engineers and drive development efforts for various products.
• Lead a team
• Code and Architect key features that form the backbone of platform
• Conduct performance reviews and mentor and guide the team reporting
• Excellent communication and inter-personal skills

If the above mentioned requirement matches your profiles and if you are interested, please apply here

Developer will work collaboratively with other developers, Product Managers, designers and SMEs, owning all aspects of product development from requirement gathering, coding, testing and deployment. This specific role will be responsible for developing required applications and supporting them in DevOps model. - Work with product manager and stakeholders to analyze user stories - Participate in team activities to estimate and plan sprints - Implement stories and work with team to meet sprint goals - Write unit tests and contribute to ongoing testing needs. - Ongoing support of capabilities following DevSecOps practices. Prior knowledge in Finance or electronic Payment area is preferred but not necessary.

• Required Skills: Javascript, node.js, vue.js, Postgres, AWS RDS, AWS LAMDA, SNS, SQS
• “Nice to have” Skills: Datadog, Material Design, Kafka
• Open to remote candidates or do they need to be on site when the site re-opens? Open to remote